I've been to this location multiple times, and the food has always been good. HOWEVER, the reason for this review today was the employees behavior. The boy who made my food was perfectly nice, finished up my food, and sent me in to the cash register. He turns around and starts heading towards the back wall, when his manager intercepts him and starts YELLING at him, at which point the girl at the register starts to JOIN IN, absolutely berating him for not immediately cleaning his station!! He was hardly able to get a word in to point out that he was heading towards the wall to GRAB A CLOTH so that he could clean his station! The fact that this kids manager AND one of his fellow employees would behave this way towards a coworker is absolutely abhorrent to me. As someone who has worked in food service, it makes me not want to go back to this establishment if that how it treats its employees. read more

I don't usually review fast food type places, but I go here a lot and there are a lot of negative reviews. I can't think of a bad experience that I've had here. The staff is always friendly and they work through the orders pretty quick. They've never messed up my order (that would be hard since you stand there and watch them make it). My wife has an avocado allergy and they always swap out their gloves before making her dish without any attitude or grumbling. It's Chipotle, if you're craving their food just go there. The negative reviews here aren't indicative of a typical experience. read more

The food here is good, but ordering online has been a letdown. Every time we order burritos through the app, they come out noticeably smaller than when we get them in person. The quality and flavor are solid, but the portion difference makes online ordering feel like it's not worth it. read more

While standing in line at this Chipotle, I witnessed 12 online orders processed ahead of the in-person line. The line gained approximately 15 people while this happened. Not once was anyone in the line acknowledged. At peak time, 6:30p on Sunday, 3 employees were on break. 3rd in line, it took us 15 mins for the line to move. Absolutely unacceptable. read more

This location has treated my family and I great except for one time on an online order they give very small portions unless in person! They staff all beautiful Mexican women were friendly helpful the food was hot and fresh this morning as they opened at 10:45am I only go to this location and the plaza near the library! read more

Where should I start? Portion sizes have dropped dramatically from the last time I ate chipotle and the price has only increased. While the staff were amicable, the environment felt sterile and corporate; devoid of any life. There are 3 better restaurants in the shopping center, and ten of them in the Liberty area, if you want an old style Chipotle burrito, go to Qdoba or make it yourself, Skip this nightmare read more

I usually drive by this one for Choiteau but wife ordered tonight and I thought it may have changed in the last year. It has gotten worse. Barbocoa burrito...literally two pieces of barbocoa (bottom of the pic), brown rice was still hard, the avocado...I didn't order that or like it. Just drive by this place for anywhere else, especially if you aren't watching them make it. read more

Chipotle Mexican Grill - Barbocoa burrito. - Mexican Near Me - Kansas City, Missouri

It's June 6. They gave me a apple juice that expired in January this year. It tasted awful Edit: no I will not be contacting the support link. The employees should just check for simple stuff like making sure juice isn't expired by almost 5 months. read more

Chipotle Mexican Grill - Mexican Near Me - Kansas City, Missouri

My friends and I went in around 9. Maybe that was our mistake, but the rice was grainy and hard to eat. I don't think it was fully cooked. I was really excited to eat Chipotle considering my college town doesn't have one. $11 for some grainy rice is not okay. read more

I ordered three tacos with a side of Guacamole and queso blanco. They were ten minutes late with the order, and hadn't put any guacamole or queso blanco in there as sides. They claimed they were already on the tacos. Total BS. I found one small dollop of guac on the middle taco. Their receipts (on line and on paper) are terribly vague in that they just list the things on your order, without breaking down the price for each item. So I couldn't even prove that I had paid extra for the guac and queso. Person behind the counter was unapologetic. They gave me the guac but I had to buy another queso. Otherwise the place seemed clean. read more

Chipotle Mexican Grill - Three chicken tacos. - Mexican Near Me - Kansas City, Missouri

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I recntly visited a Chipotle restaurant in Kansas City, MO off of Flintlock Road at 6:45 pm. This was the WORST experience EVER. With over 4 hours until closing they were out of salad dressing, all of the lemonade dispensers were empty. Tables in the dining room were filthy and the trash was overflowing. Granted, a local football game just got over but a little bit of forethought and this should have been expected. We have been there at opening time and they were out of salad dressing. This is UNSAT!! I will NOT visit this particular location again. read more

Great service long line but I could get past that and enjoy some chipotle. I had a great quesadilla and queso, definitely a righteous home of the Chile pepper read more

Chipotle Mexican Grill - Me and my bestie Ronald McDonald - Mexican Near Me - Kansas City, Missouri

Feels like they donating chicken, when I say give me double I'm paying for it don't give me 1 scoop bi***

Everytime I visit this location I am more and more disappointed. This particular instance I ordered ahead, selected my pick up time for 8:30 pm and arrived at 8:40. Knowing this location lacks in time management, when I arrived the atmosphere was hectic and unfriendly. Waited by the cashier's stand and was told my food was "coming right up" ten minutes past the pick up time and they hadn't even started making my food. Absolutely ridiculous. read more

I wanted so bad for this Chipotle to be my go to spot because Chipotle is delicious and this location is about two minutes from my house. I've tried it on several occasions and the service is very slow. Today I ordered ahead on line to avoid the always slow moving line. When I got to the store my food was ready and waiting and and since it was a nice day I decided to stay and eat at their patio. The food was good but about halfway through my meal a Chipotle employee sat at the table next to me and started chain smoking cigarettes. Kinda ruined the experience and I left disappointed like many of the other reviews. read more

I ordered a Steak Quesadilla through DoorDash and what I got looked like a poorly made burrito with zero cheese. It was supposed to come with Chipotle vinaigrette and they didn't send it. No silverware or napkins as requested. The quality control is lacking. The only plus is that the food arrived piping hot. I won't be making any future purchases unless I am standing watching. read more

Food was ready in a timely matter, however the portion of chicken was incredibly small. I thought at first they forgot the chicken, until I searched it and found 3 chunks. I know they get quite a rush but come on. read more

Whoever makes them prioritize mobile orders instead of people shouldn't never be in charge of anything. It shouldn't take an hour to make food for 20-30 people in line because they make 40 mobile orders instead. I've come to chipotle for years and this is the store that finally made me quit. NEVER COME HERE!!!!! read more

Don't go here unless you like standing in a line for 40+ minutes watching them make online orders while completely ignoring customers who are on site waiting. Chipotle is great, this location is not. Side note, the 40+ minute line was not a long line. By the time they started serving on site customers it was wrapped around the building and people who were in line when I ordered, were still waiting after my entire party ate. No other area Chipotle has this issue. Go anywhere else! read more

This chipotle is a huge disappointment. I understand that the "to-go" orders interfere with the process of quality service, however, this is a severe level of slowness and lack of prioritization. I waited for 10 minutes just in the front waiting for them to take my order because they were busy with online orders. After this, the guy put 2 tiny spoonfuls of rice. I politely asked for more and he put one more tiny scoop in. He acted annoyed that I was a consumer. What should have been a MAYBE 10 minute in and out trip, turned into a 25 minute ordeal. Reading bad reviews prior to coming here, set the precedence for my experience, but I was willing to find out myself. Unfortunately, all of these reviews seem to be spot on. Wont be going back. read more

Stingy restaurant, I will never go there again, there are much better restaurants that will fill you up for less money

This is the chipotle near my house that just can't seem to get it right. We have had several issues with this chipotle it is very unfortunate because we love chipotle and as I travel for work this is one of the worst ones that I visit. It is always very dirty inside and in my opinion very poorly managed. Attached are some pictures of our Very very greasy chips that were Un edible from our last visit. read more

I understand that restaurants tend to put less effort into "to go orders", but this is ridiculous. This has been the fifth burrito in a row that has looked like this over the past two months. Contents spilling out of the tortilla, tinfoil not completely wrapped around the burrito, the inside of the bag is spattered with burrito ingredients. Basically they hand you a bag filled with all the ingredients for a burrito mix together and when you bring it home, you just have to remake it yourself. read more

Chipotle Mexican Grill - Burrito with guacamole. - Mexican Near Me - Kansas City, Missouri

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A young man had a medical emergency which myself and many other rushed to help him and all the manager was worried about was getting him out of the line. I guess I shouldn't be so surprised but it's just ridiculous he practically shoved them out the door like he wasn't a person. At least they gave me a water cup read more

I normally don't leave reviews but this is probably the worst chipotle experience for me ever. Ordered via the app, one burrito and one bowl. Everything was entirely wrong and what was in there seemed to be half portions. 1/2 chicken and 1/2 steak for my bowl included about 5 pieces of steak and no chicken, no fajita veggies even though they were ordered, etc. My wife's bowl didn't have any queso or guac even though it was ordered and paired for. Her burrito had beans when no beans were ordered.. I even doubled checked when I got home that I picked up the right bag which it was the bag with my name on it. If I could give zero stars I would. Horrible read more

This place was disgusting. The trash is over feeling we had to wait for 45+ minutes. Our food was gross and cold steak was chewy. They say that they're never out of anything but they were out of the corn salsa. My bowl was halfway empty. So if you want to go to go right ahead, but I suggest you don't if I could give this a zero I would. Never go read more

This location is usually very slow and the quality is nothing compared to other Chipotles. After going during the Covid Pandemic, I am not sure I will be returning. They were WELL OVER capacity and everyone was shoulder to shoulder in line. Very scary considering the precautions we should be taking. read more

Terrible service line wrapped around dining room and over an hour till they close chairs on top of tables and to go orders in front of people waiting in line Good service is no more if I could leave no stars I would read more

I came around 6:35pm on a Monday (which was today) and there was a line that could have gone out the door; however, it wrapped around inside because who wants to stand outside in the cold? I was probably in line for 10 minutes which gave me a lot of time to decide what to order; in addition, I was able to take notes of the prices on the menu. I didn't bring my DSLR camera nor did I want to take a picture of the menu. There were no tables available; however, as the line started to move, a few tables opened up. I ordered a Steak Burrito ($6.35) along with guacamole ($1.80 additional) and a small drink ($1.55). If you want double meat, then it's $2.25 extra. There were multiple options but the price for the meats were all given on the menu. A Burrito Bowl was $5.95 and that's pretty much what it sounded like. Here are the prices for the other kinds of meat/vegetables. Chicken $5.95 Carnitas $6.35 Barbacoa $6.35 Vegetarian $5.95 The employees seemed okay and nothing stood out to make me say anything else about them. My burrito tasted alright like any of the other Chipotle locations around the country (and by around the country... I really mean California since I've only had Chipotle there). lol I was a little disappointed though because they gave me like the last bits and pieces of steak. I was hoping they would give me some of the new batch they just cooked up but they thought I wanted double meat. That's how I knew the price of it even though I don't think I saw it on their menu. They open daily from 11am to 10pm. read more

Chipotle Mexican Grill - The side of the place - Mexican Near Me - Kansas City, Missouri

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I ordered on app. 2xprotein, NO BEANS, LETTUCE. PEPPERS. did the chat with customer service. It sucks. I'm unable to get out, so someone picked it up for me. The chat person just added get another one later????? I'm hungry NOW!!!! read more

Chipotle Mexican Grill - I ordered no beans. Paid for 2xprotein. The chat with customer service was horrible. - Mexican Near Me - Kansas City, Missouri

Tonight I wasn't bothered by the barely legible sign on the outside of the front door that communicated the store was out of white rice. I wasn't bothered that the server prioritized a mobile order without looking up to say, "be with you in just a moment." What caused me to step out of line and leave the store without ordering was the disgust of watching the server step out into the dining room and high five a friend with his gloves on. Afterwards he proceeded to head to the back, retrieve several containers from the fridge and transfer them to the front mini fridge underneath the main prep counter with his gloves still on. I observed him touching counters, doors and his own pants before finalizing the to-go orders, handling food containers and preparing the remaining meals all without changing his gloves. It was pretty gross and I completely lost my appetite. I'll wait till the reviews of this location improve before returning. read more

First timer here! I have been seeing ads on TV for the new brisket bowl so I decided to take my daughter to the Flintlock location (64157) at 2:45 pm. Only a few people in restaurant probably because of the time of day. We walked up to the counter where we were looking for a menu with prices. All that was posted was a picture of the brisket bowl and a price menu for the extras like guac and chips and queso. I didn't even know they served burritos and other items until I got home and got on the website. So there I stand looking stupid and the food prep peoples staring at me like I know what I'm doing. Anyway we order the bowls and sat down in restaurant to eat it which we were the only people there and this is where the rating comes in. The place was TRASHED, I had to clean off a table just to sit down. There were at least 4 employee's standing around not doing anything. I mean the trash cans overflowing, food on every table, the floors looked like an elementary school cafeteria after a food fight. I am sad because the food was actually good (although) a bit high priced for what you get considering they didn't post the prices for me to make a selection first. I would consider going back but serious improvements to the cleanliness along with having a full price menu will be required for me! read more

The food is good. Service is good...but this parking lot is offensive how bad it is. Never go on a saturday. There are cramped parking spaces, people walking in all directions and there's bound to be a fight over it. I tried ordering online and got a veggie burrito with guac. They charged me for the guac which is supposed to be included on veggies. They told me to solve it by ordering online but paying in store. Umm fix your fucking website perhaps? Because this place is so insufferable I only go once every 1-2 months. Only 2 stars read more

This location constantly messes up my online orders and the wait in line is always ridiculous. But the situation tonight took things to a whole new (and completely) unacceptable level. I ordered online and received a confirmation email and arrival time. When I got here i saw a hand-written note saying the system was down and to speak to a cashier. When I approach the cashier I was asked to write out my order on a piece of receipt paper. We are all now waiting in line with those who ordered in line. There was no apology from the staff or offer to make it right, other than to have us wait in line like this. And we can't leave bc we've already paid. This is a new low, Chipotle. What a joke. read more

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This location messes up the online orders all the time, they always forget our chips and are always stingy with rice/meat online but not in person. read more

This chipotle sucks. I've given it multiple chances. Tonight our to-go order was cold, like refrigerator cold. There was literally 5 pieces of chicken in my chicken bowl. 50% of my bowl seemed like just onions and that is not how I ordered it. Save your money and go somewhere else! read more

They are always running behind especially for delivery. Most of the time customers don't receive orders or they are entirely wrong. The parking is a mess to get in and out of. The employees are constantly hurrying and getting held at by customers and management. This is only for this location others are great. read more

This is literally the worst chipotle ever, I wish I was exaggerating. I didn't even look up the reviews online I just went to the chipotle site and put in my address as I recently moved here and it was the closest one to me. They messed up my order and I didn't realize until I got home. I literally called them seven times back to back and no one answered. When I walked in they offered to fix my order but im never coming back, I don't know what's worse the service or the fact that they literally give portions that could barely feed a little child. read more

Chipotle Mexican Grill - Mexican Near Me - Kansas City, Missouri

This location is one of the worst Chipotle locations I've ever been to. Every time I've turned in a web order it isn't done on time. Usually they are more than 30 min past the time the order it's supposed to be done. My GF has food allergies and even though we were very specific about the ingredients they still put the wrong things in. We've had this happen multiple times so it's not a one time, fluke thing. I love Chipotle but I'd recommend avoiding this location like the plague. read more

Ordered three bowls for door dash. All three bowls were missing ingredients. One of them was missing three ingredients. All were pitiful portions as well. Tried calling to complain and can't even talk to anybody because "they are focusing on orders" clearly they need to focus more. Absolutely trash. read more