Online order, supposed to be ready @ 8:10pm, didn't get served until 9:25pm. When we first got there at 8:05, the line wasn't moving at all, so we left and went to Freebird's, picked up an online order that was already ready and waiting, and drove back to Chipotle only to find ourselves a mere 5 cars back in line from where we were when we left the first time. Line didn't move for over 45 minutes, then once it did, another 20 minutes before we got to the window, showed the young lady the online order twice (which they still didn't have ready) and waited another 10-15 minutes at the window while they scrambled to make the order amongst the others they were still making. Mind you, the line behind us was still wrapped around the building. A flurry of young girls was bumping into one another doing superfluous side work while the "manager" unrepentantly maintained a snails pace and no sense of leadership to the staff around itself. To wit, while waiting in line, we witnessed 2 employees bagging 1 trash can together and spending an impressive amount of time chatting while tying the one bag... clearly unmoved by the obscene line waiting for service. This "manager" brought the bag to the window and in place of any remorse or apology, instead offered the excuse that they were $20,000 over in sales for the day (as if it weren't OBVIOUS the charlatan had simply mismanaged the queue and prioritized walk-in orders over the massive line of pick-ups out of sight out of mind). The "manager" certainly cost the franchise owner a ton in lost future revenue today from disgruntled locals. If that's the owner's "hiring" acumen, perhaps they deserve what they hired. Either way, the next closest Chipotle isn't far enough away to ever bring this location business again. read more

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I order carne asada and they barely gave me any so I asked for a little more. The bitchy lady said "no, do you wanna pay extra"? I got up to pay and with 1 little bowl with no Queso or quacamole, it was over $17. Barely gave me any food and looks like I've already eaten half of it when I opened it up. Fuck this place, never coming back. This place has recently opened a couple months ago and has already gained a bad reputation for under serving their customers . read more

Chipotle Mexican Grill - Mexican Near Me - Kyle, Texas

1.5 stars out of 30+ reviews? If this is a franchise I feel sorry for the people that invested their hard-earned money in it. This is a situation of very poor management. Stopped on the way home at 8:30 tonight and the place was filthy. Stuff all over the floor and litter still on tables. They were "out" of peppers and onions and hadn't even removed the remnants in the bin, which had been there so long they were glued to the sides and bottom. "Out" of lettuce. Looked like the grill hadn't been cleaned today or maybe ever. Floor by the cooks had food all over it. The girl behind the counter was rude and condescending. On the way home we saw that Cava is opening in the next center. They are going to take half Chipotle's business if this location doesn't get its act together. Somebody owns this restaurant. How are they so far removed from it as an investor that they aren't paying attention to this avalanche of bad reviews?!? It's not rocket science: hire a manager with high standards and experience and pay them enough to run a clean, well-run restaurant that people want to come back to. read more

Fucking scam. I usually don't write reviews on Yelp.. but god dam this place this help. They will scam you on the portions. The portion of the rice is a joke. Looks like a 1/4 of cup. Then you get your 5-6 pieces of protein. I asked for more and the girl just rolled her eyes and said that's going to be a double portion.. Also, doesn't matter if you order small or large chips. It's all the same size. Less than half of the bag.. Management, I hope you see all of the bad reviews and fix the issues. I was super excited to see the branch open but it's been a disappointment since opening day. -Scam on portions. (Rice, protein, and chips) -Horrible customer service read more

This is our new chipotle, and I placed an online order before they opened. We went to the drive up window and the girl working was super nice asked our name and said it was being bagged. I'm not sure what happened because then a red hair woman, with glasses who appeared to be the manager asked our name a second time. Once we got the food I looked in the bag and noticed the foil on my chicken burrito looked odd so I opened it and it was falling apart. I went ahead and parked and went inside to ask if they could please remake this $11 burrito. I was waiting patiently and the manager came up and said "What's the problem?" I showed her the burrito and said "Hi, this is how my burrito looks I am just wondering if you can please remake it?" She literally scoffed at me (out loud!) and said "It's messy because you got guacamole. Sometimes when I eat my burritos that happens. I'm NOT remaking a steak burrito for that." I said "Okay... well it's a chicken burrito..." she ignored me and a nice kid working there came up to me and said "want me to double wrap it?" I said "I guess.. yes, thank you." The manager didn't say another word to me, completely ignored me. I truly can't believe this experience, it was 11am and they weren't that busy. She was the only adult working in there, but the teenagers were so kind whereas she was incredibly condescending. There was another person with an order issue too and he was also being polite. Asking for you to remake something that is falling apart when I paid $11 for it isn't a big deal and she acted like I was stealing money from her own pocket. This was our first, and last, time visiting this location. Such a disappointment- just drive to South Park Meadows, at least they have decent customer service. read more

Terrible service. When asked for double of something the girl at the register and the sever started laughing and telling secrets like in freaking middle school. I understand this is a new location but the girls working there last night where terrible. Super slow and they looked like they hated their first job. We have been there twice and both times they claimed to be out of ice. A large bag of chips was filed up less than a quarter of the way. The restroom where also disgusting. I was super excited for the opening of this location but it has been a total disappointment so far. From the looks a of other reviews we can all agree this location is terrible! read more

Worst service ever! Preserved pick up on Uber. Eats @7:10. Go to pick up at 7:30, waited until 8pm to get the wrong order. Staff just moving slow and talking while at least 10 pp backed up waiting for order! If you're going to run a drive thru and to go orders out of the same area make sure you can handle the volume. Otherwise customers are left without holding a bag. Restaurant 101. read more

I live locally and love their food, but the service is very poor. Most of the staff plainly look like they don't want to be there. One night I came around 10 (This location closes at 11). The staff was occupied with some togo orders and closing tasks so I waited patiently. I was not acknowledged even once and ignored. My boyfriend eventually grabbed their attention and we ordered, but the staff was more concerned with their own gossip than helping us. Not many places in town are open late when I get off work and it's very disappointing. I just hope this will help make management aware so they can rectify the situation. read more

I cannot tell you how exited I was to finally see Chipotle open in Kyle. Only to be hugely disappointed. I understand that it's new and things won't be perfect, but the only thing this location is consistent in is being inconsistent. 1st visit: Out of two salsas, steak and dressing. Understandable since it's new. No big deal. 2nd visit: Out of dressing and rice. Frustrating for sure, but maybe it's because they're new. 3rd visit last night: a complete mess behind the bar with tons of overhead standing around. They ran out of meat that was going to take another 20 minutes to be ready. I asked for a side of rice and beans and the girl behind the counter looked confused on how to do this. Someone who appeared to be a manager walked over and told her to put the rice and beans in a bowl and make sure it got rung up as a side of rice and beans. Got to the register and the young girl at the register who seemed quite bothered, rang it up for $7+. I explained what the lady told the younger girl and she explained that "We don't do sides like that and I have to charge you for the 3/4 or 1/3 bowl." I told her to just take it off and she said she would just get the sides and told one of the employees (while super annoyed looking) to put sides in cups and how they need to learn how to do sides. She then threw away. Yes THREW AWAY the original rice and beans that were already prepared. All that just to make a point!? What a waste. This establishment deserves better training and more importantly BETTER MANAGEMENT. The team you build is a true reflection of management. These kids look like they want to do the right things, but how if they're not lead or trained correctly. Kyle deserves a better run Chipotle. The host on my ticket last night is Tammie. Order# 477 Time: 8:16pm read more

Personally never had a problem here. Food is always good and they never have messed up my order before. Only thing I would have to note is that the food is pretty pricey and the portion sizes are a bit small but overall I haven't had a bad experience. read more

For one, it is not closed. It's open. But seriously, it's not ready. And they have a drive thru. But it's a pick-up online order only drive-thru. But you'd never know that because there is zero signage. Get it together guys. With all the other places to eat and litteraly dozens more opening, you are doomed. Freebirds alone down the street is running circles around you already. Which is where I'm headed to eat. I'm not waiting in a line of 25 people. And I can't order at your drove thru. read more

If you like Chipotle, avoid ruining your opinion by getting food from this location. I've been very forgiving in the early hiccups of a new business location; incorrect orders, slow service, etc. but last night's serving of RAW rice was unforgivable. Neither the app nor a message rating the meal yielded recompense. Save your money and hit up Freebird's down the road instead read more

30 minutes late for mobile order and still no food. What's the point in setting a pickup time?

love the food its always bomb but the last two times i didnt get a forkin fork. you know its the best part. plz give us forks

I ordered online and they forgot one of my toppings. I know it's small but it's super annoying that they don't pay attention to the orders.

I'm disappointed. The employees lack of speed shows that have little to no care or consideration for their customers time. They take no pride in their work but much in side convenience that seem none work related. Furthermore they are always out of chips and other topping we all love. Nevermind placing a online order your better off waiting in line. And if you do chose to place a online order be sure to check your bag, if you ordered and paid for chips and guacamole they most likely are out and won't bother to say anything to you or refund the price. I've visited this new location 4 times now and have has this or a similar experience each and every time. I'm understanding to it being a new team and location but this chipotle misses the mark every time in my experience. I'd rather drive to San Marcos for excellent service even though they have double the foot traffic. Do better Kyle. read more

When we walked in the first thing I noticed was there was not a single clean table in the restaurant. We waited in line maybe 15min no big deal. I figured staff would come out and wipe down the tables and pick up the tray someone left. NOPE! When we got up to order the staff was not very friendly at all. When I was visibly confused as to how things worked she just looked at me as if I were dumb. The cashier was more helpful but still lacked any personality. As we went through the line the dishes looked as if they hadn't been changed out all day. If it weren't for the fact that I had 2 hungry kids and hadn't eaten all day we would have walked out. read more

I've been here several times since it opened and nothing has changed. They are always out of something. Today they were out of rice and it was lunch time. Last time it was chicken. The place is always dirty. Super long line, but no one working thought it would be helpful to announce they were out of rice. It's sucks this place just opened and I was super excited to get one in Kyle, but I guess I will have to keep driving to San Marcos for quality and quantity. Staff is young and don't seem to care about customer service. read more

Didn't get to eat lunch due to a problem with their online order ahead system. They barely notified me 20+ minutes after I was already waiting for my order on time which was supposed to be ready at 12:20PM. read more

The serving size on my online order is just inexcusable. I am in the hospital in labor about to have daughter. I was cleared to eat a meal before being induced. My boyfriend put in an online order for two bowls. The online order was put in at 3:20, went straight to the location and our order wasn't ready until 4:00pm. My boyfriend got back to the hospital to find that both of our bowls had less than the serving size of a kids meal. I attempted to contact the chipotle by phone however the number listed is not in service. We understand this is a new location however it was very disappointing first experience with this location. Order number 8U3-9A4. read more

I wrote a review on Feb 13th about the chipotle being out of guacamole. Today, 3/21, I happened to be in the area and of course since its my favorite place to eat I try the Kyle location again. Well, this time they were out of steak, its 1 pm. when I get to the register a lady in front of me was telling me she really wanted steak & I told her I did to but settled for chicken. Its not the same or as good as the steak. A little young Hispanic girl replied in a ugly voice to the lady yes were out of steak. lady says oh wow sorry I was just expressing my feeling about how I wanted the steak and the employee says well yeah like I said we are out of of steak. I was embarrassed for her when she looked at me and rolled her eyes. Why is it that there is never anything fully stocked. We have to do better Kyle Chipotle and please find out where chick fil a has their employees go for training because some of your employees need it. I did order for myself but my husband won't eat nothing but the steak bowl so he went with panda express instead. read more

service is horrible. the place is filthy. this is a brand new store and equipment is already breaking. a few employees are friendly and do their job. the others? not so much. I gave this place 3 chances to get it right as I love chipotle. all 3 times I've ordered from here I've gotten sick from the food. I've never had any of these issues at any other location. this location in Kyle needs corporate to step in and review management and staff performance and fix the issues read more