**Update This Chipotle has been decent the last few times. The service is good however, the flavor of the chicken, beans or rice can be hit or miss! Overall good value for your money. read more

I have ordered food from here a few times now and it has been consistently good. My favorite item is the chicken burrito. Everything on them is flavorful and I can usually get two meals out of them! read more

Chipotle Mexican Grill - Mexican Near Me - Kyle, Texas

Food was decent but found a hard pebble in my food while chewing a bite. Don't know how a rock go into the protein bowl but almost broke my moler. If my tooth would been broke I would sue for dental costs. read more

Chipotle Mexican Grill - A small rock found in my food while chewing. - Mexican Near Me - Kyle, Texas

Every time I have been the food and service have been amazing. My food is always given in great portions and always fresh. My bowl is always runneth over. Would definitely recommend! read more

My steak salad bowl was great. But the queso tastes more like a gravy than a queso. I ordered ahead and my food was about 10 minutes later than the time I was given that it would be ready. I would still order again from there. But with the understanding that I need to be patient. read more

Chipotle Mexican Grill - Steak salad bowl - Mexican Near Me - Kyle, Texas

Came for pick up - was given wrong order. Returned the order and got my correct one - my bowl order was made into a burrito. Turned that in so it can get fixed - came home to small portioned bowls. Barely anything This location is in a rut, and the workers did not seem so happy there I wanted to get out just to be outside of the place's bad vibes read more

Chipotle Mexican Grill - Small portion - Mexican Near Me - Kyle, Texas

This place has a management/owner problem. It was busy when we got there. They had no carnitas and most of their other ingredient bins were empty. When we left the place was quiet but there were about 8 employees standing around doing nothing yet all the tables were filthy the trash cans were running over. BTW, their food is tasty. read more

So I ordered 2 salads from this location , I didn't really pay attention to the guy making the filling the bowl with the lettuce but on the 2nd bowl he was pulling the lettuce that was stuck from the sides of the frozen metal tray they use. Lettuce is prone to freezer burn and the guy was pulling it from the side. Now I don't know about you but temperature abused lettuce on a salad is just nasty. It was wilted and not crunchy at all, I asked him if he can get a fresh tray and they proceeded to fill it from the tray from down the line. I should have just left but I was pressed for time and with a hungry child next to me, I should have gone with my instincts and walked out. This is a quick way for Chipotle to loose loyal customers, I've had good food from here but I will not be returning anytime soon. Hope this helps and I hope you guys train your employees better read more

Updating- the other reviews are wild. I've been to this location 5 times now and it's been consistently the same after the first visit hiccups. Employees are nice, my food is fast and ready when I get there. It looks packed inside. The bowl is always completely full and delicious! Ok so it was opening day. The drive thru line was really slow but I went in expecting that. The girl at the window was honestly so sweet and they were slammed inside and just cranking as fast as they could. The food was better than I could've expected for their first day. It's been ages since I've had Chipotle and it was a welcome reminder that I love their food and it's honestly so nice to have fresh fast casual in Kyle now. So yeah, it was slow but they deserve the 5*'s because the service was good and the food was correct and it was fantastic. read more

Chipotle Mexican Grill - Chicken burrito bowl. Picked up at Drive-thru. Piled high, no skimping. Delicious! - Mexican Near Me - Kyle, Texas

We've given this Chipotle several chances, but the service is always terrible. Staff (including managers) are rude, don't greet customers, and act annoyed to be there. They skimp on basics like veggies, cheese, and salsa. Today I tried to order the limited-edition carne asada. I was told it would be 10 minutes, but the manager discouraged me from waiting. Food is fine, but the attitudes and customer service make the whole experience unpleasant. read more

Hi fast foodies. This place was good. The customer service was excellent! They only had one lady working the line and she was doing an excellent job. She's the red headed lady, she never complained and made our food fast. I appreciate people like her who have an excellent customer service and do their job! She never panicked since they had a line and maintained her composure! God bless you! read more

Rip off!!! They are back to giving small portions. I ordered a chicken bowl from an older red hair lady, which I assume is the manager. I asked her for some more chicken please because she gave me a small spoon amount. The spoon wasn't even half full. She then said, do you want "double chicken?" I said no, just the correct amount which is supposed to be 4oz. They DO NOT give 4oz. 4oz of cooked chicken is about 3/4 of a cup. I bet they only give 1/3 cup. For $10 this is a complete rip off. Shame on you Chipotle!!! read more

Absolutely do not come here unless you want plastic in your food. I found what seemed to be a piece of a glove at the bottom of my bowl. This is I'm first and last time ever eating at chipotle. read more

Chipotle Mexican Grill - Plastic - Mexican Near Me - Kyle, Texas

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What is happening at this location? There's 4-5 rude staff at the frontline and today around noon there were no clean tables available, food and rice all over a couple of them and no one cleaning up. Looked like a family of 10 destroyed the tables and non of the workers seemed to care that my guest and I had to clean our own table. The portions have gotten smaller all around and I only really come here using rewards nowadays. Why is the Kyle location here needing help with motivation and keeping the restaurant clean and tidy? read more

Really, Chipotle? This is the kind of thing that will make me not return and go to Cabo Bobs where they don't skimp on the meat!!!! $11 for 3-4 cubes of meat. Thanks a lot. read more

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Ordered online. Skimping on portions. Barely any chicken and way too much rice. Didn't get a fork or napkins. read more

Chipotle Mexican Grill - Mexican Near Me - Kyle, Texas

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Please shut down this location. I ordered online for Chips & Queso, 2 Bowls, and a drink and they messed up every single item. They were letting customer walk away without their items knowingly. The drink was all soda water, and I wasn't given chips or queso, and the bowl had all the wrong ingredients. Only one bowl was correct. I went in the store to confront them on this and they moaned and said they haven't had chips for 3 hours and to just request a refund. They KNEW they didn't have these items and were letting customer leave without them. They then tried brushing me off until I asked for a new bowl which the manager (small younger Latina lady, maybe 20) printed out my order and walked away. They were missing almost all the ingredients so I ended up getting just chicken, rice, and queso. The chicken was overcooked and disgusting. This manger needs to be fired ASAP to save this location. They're stealing from customers. read more

Chipotle Mexican Grill - Carbonated water - Mexican Near Me - Kyle, Texas

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Ordered pick up first thing when they opened. They were ready to go and so friendly. Food is ready ahead of time. We'll definitely start coming here more often. read more

They always have systems down and they ask to make online order and one of employee tells me that even if you online order its going to be way behind ( like she don't want me to order) Bad location, bad employees , bad service read more

Chipotle Mexican Grill - Mexican Near Me - Kyle, Texas

Where do I start with this poor food establishment. I'll start with this being to the area and high really high hopes, but was met with nothing but disappointment. My wife was looking forward to their carne asada quesadilla and me their barbacoa bowl. Waited for a while just a little longer then the usual wait, seemed the girl taking presets was unsure about things (poor training)! Finally, my turn and asked for the carne asada quesadilla and was told it's only a online request hmm. That's did you can order the kids quesadilla but have to order the adults online. I questioned why only online and her (same girl) responses was it takes a little longer to make. I responded I can wait as I have been waiting. She again said I had to order and couldn't order at the counter. Keep in mind she never offered me she'd speak with a manager or get some clarification. So I did and the manager arrived. I asked the (female) manager id like to order the quesadilla and didn't mind waiting. She informed me with the same response it takes a little longer to make and couldn't do. Once again I responded "I will wait if it takes longer" and didn't think placing an online order while I was in line and at the restaurant! Finally, the manager went and seeking someone else's approval and never came back. So while I was still waiting for an approval or denial, I decided to have my bowl prepared. I first asked for half lettuce & rice and saw the lettuce was probably and no exaggeration maybe 10 pieces of lettuce,. Then the rice was placed on top and seriously just as much rice and the beans were just as much salad and rice. Wait I'm not done! Then here's comes the protein " Barbacoa" 1 scoop and then I saw the girl spread the meat as to make it look full. I guess our economy has a big impact on the quantity of food we now get for the high price! When did Chipotle get So Damn Tight and give little food. Back to the quesadilla, never got the answer and now seeing the lack of food I decided to cancel everything and ohhh now the manager replied "we can do" sureee.... I'm a big fan of chipotle and will make the drive to Buda for a decent amount of food and I'm pretty sure that store will be point. To the City of Kyle, y'all should head to this poor establishment and see what you brought to the city. And now I see why they have a 1.5 star out of 5.. Im trying to remove the 1 star but can't, but my review is in the negative!!!! read more

I haven't had Chipotle Grill in years. I was passing this Chipotle, it was convenient. I ordered a burrito with rice, beans, and fajita vegetables. Considering what comes in it (no meat, no cheese), the price is high. The taste was good; there weren't enough vegetables in it. Not having meat, I expected a good serving of vegetables for the price. The tortilla chips were nice and fresh and crisp. It's a good thing I ordered them, the burrito was too small for a meal. read more

This place continues to not improve. Open up, 10 people in line, no one in sight. Missing multiple Items on menu and extremely slow service. 3rd time here now and being disappointed each time. If they don't change management then they're doomed to fail. read more

I do not usually post reviews but this was Horrible experience i get it was opening week but when you wait 35 mins to get to the front of line and they have absolutely no meat options but have FIVE people making one bowl of guac. I get it all chipotles usually add little food but never seen this before that they put half a spoon of rice asked to add more and she rolled her eyes got no kidding like a teaspoon more and threw it on bowl from way ontop. Asked for carnitas i kid you not it was maybe like if you pinched it and thats all you got, the counters had more food than the bowls did, the people on line were so rude and was not cleaning as they went. Do not recommend it management has alot to fix. read more

Chipotle Mexican Grill - Mexican Near Me - Kyle, Texas

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Went by today around 2 pm to get some food but sadly says it's permanently closed in Kyle Texas. What's going on?

Window pick up ( Kyle TX) - Our burrito bowls were poorly put together and we were missing our chips and guacamole, but we're charged for these items. Family and I have been loyal customers at least 3-4 times a month. Now not to sure. read more

The food was poorly made and tasted old . I ordered a burrito that was made to be the same size of my partners first . My partner ordered a bowl that wasn't made correctly and didn't have enough meat. We both ended up ordering chips but only one bag of chips was given to us and the one that we did receive tasted old and was mostly crumbs. We both ordered glass bottle sodas and were put in the same bag of the food and the food was cold when we got home (a 15 mins drive home). read more

I came to this location to "just see" what they had. Previous experiences shown me they are out of things like chicken, chips, aqua frescas and such, paired with a bad attitude. Today I was pleased to walk into the restaurant to smiles. They were out of nothing and were happy to have if eat in before they closed. Many more customers were helped after us all with the same attitude. This makes the food so much better. I was pleased. Great job Kyle chipotle 5/20. read more

the WORST customer service! I ordered my food online, my order said ready for pickup at 10:20pm I came at 10:26 and the cashier told me ' we have no meat get a refund ' Why would the website allow me to place an order and they don't have the ingredients? I asked for a refund the manager said I have to call or do it on the app even thought I didn't use the app?? The cashier was so rude and the manager couldn't even come speak to me about it. The night shift is making yall look bad! read more

I like chipotle. Portions are too small, I know not to order online because they make it a tiny burrito, I know all of this. Last time I went to this location I thought someone was mad at me or quitting. It was so salty I almost threw up, and I had to toss the burrito. Called in and was basically told to F off. I have never complained to chipotle in my life... read more

So, let me just say that everything about this restaurant is not good. If you go on the google reviews, they have 350 reviews with a 2.5 rating. Now, normally I can handle a touch of not-so-good customer service, because, well let's face it, it's almost everywhere you go, but this location needs an exorcism. They flat out DON'T CARE!! But what I saw today, both shocked and disgusted me to the core. You're going to want to hear this, so hang tight until the end, or skip to it. Before I talk about that, let me say, I walked in knowing fully that I would get NO SMILE, NO WELCOMING GESTURES. It's a given for this location. It took them literally 3 minutes to acknowledge that I was standing there, and then the person cutting up the meat finally says, "hey dude, you have someone standing there." Meat guy was facing me, so he let me stand there for that long before saying this. Then, the other person turns and says, we're not open yet. Even though the door was open at 10:35. Okay. So, I decide to wait for them to open. As I'm waiting, I look down and they are putting new tins of food next to old tins of food that had scraps of onion and such in them. FOOD CONTAMINATION. HEALTH DEPARTMENT ISSUE. Oh, and by the way, the carne asada was not even ready when they finally did open, so I had to wait another 4 minutes for that item. Keep in mind, I was the only person in the restaurant. Now, here's the disgusting part. I happen to look up from my phone as I was waiting on the meat to get done, and much to my surprise, Meat guy is picking what I assume was a scab from his arm. After he's finished scratching the item from his arm, he doesn't even bother to go wash his hands. Although, he did put on a new pair of gloves. And, whatever he picked from his arm, I can only assume, fell into the meat. I looked up at the girl that started my bowl and said NEVER MIND. I will never go back to this location!!! My stomach was empty and I still almost hurled. And, I believe the reason they're giving such small portions is, they may be taking the rest home for themselves and charging the clients for it. I can't prove it, but I bet that's a fairly good guess, because this staff has absolutely no respect for the company for which they work or the clients who dare to brave eating at the Kyle location. Plain and simple. Don't go here unless you want a scab-steak bowl for lunch. read more

Terrible service You wait 30-40 minutes from placing the order online to pick up- The drive thru literally shoved it in my hands and when I got home.... The THIRD time Order is messed up and it's super cold not too mention DRENCHED in sauces when ambulance just been Rice, meat and veggies They took it upon themselves to add Lettuce, red sauce and sour cream (enough for a whole team) cheese and beans The queso and chola was so cold it was more like a soft putty When you try to call it disconnects after saying the restaurant is unavailable - 6x in a row today GO TO ANOTHER LOCATION PEOPLE! read more

Chipotle Mexican Grill - Mexican Near Me - Kyle, Texas

What a shame. This location is laughably bad and completely inept. I've given it a shot multiple times now as I typically love Chipotle and this is the only location in the vicinity of Kyle. Every single time seems to get worse, to the point that I've given up and will not return to this location. First, if you're looking to order online, forget it. The order is never timed correctly with the app. The last time I was ordered online, I arrived 5 mins later than the time I requested in the app. I was told it would be "another 20-30 minutes", which I found to be unacceptable. I asked if I could cancel and go through the line instead and was told they couldn't cancel my order or provide a refund, I'd have to request that on the app instead. I could clearly see the line had no one in it, but I couldn't order that way without essentially paying double. Somehow, after all of that, I decided to give it another go, hoping for the best. Tonight I attempted to go in and figured I'd skip online ordering and go through the line instead. I entered to find the employees looking lost, apathetic and baffled as one of their coworkers raised her voice at them about something going on behind the counter, making many of the customers clearly uncomfortable. I was then told they were out of the following: steak, carnitas, barbacoa, fajita veggies and that they had to wait on the rice. Sooo basically everything. As I stood there I watched as one of the workers chatted with the others, her (gloved) hand swishing around in the cheese container. The employees seemed like they couldn't have cared less and I promptly decided to leave. I've never seen anything quite like it. Complete and utter apathy. Please find new staff or a new franchise owner, Chipotle. You're better than this. read more

Honestly, this is the worst chipotle I have ever been to. they forget things on my bowl, and they act like I don't pay for guac I was excited to get a Chipotle in Kyle but now it's just a disappointment. read more

Placed a mobile order at 4:11 pm to pick up for 5:10 pm. I got to the drive thru line at 5:10 pm and was told it would be another 10-15 minutes and that I can either come inside to pick up or go through the line again. 10 minutes later I go inside to pick up my order and was told it would that another 15-20 minutes. It is now 5:45 pm and still no food. Just ridiculous. read more

My food is wrong every time we come here. This time we ordered through favor. We got a bowl and 3 tacos. It actually only turned out to be 2 tacos because they left a tortilla completely empty. read more

Chipotle Mexican Grill - Empty taco. - Mexican Near Me - Kyle, Texas

Wow. I have to say I freaking love this place. The environment and staff inside are always so friendly! Today I decided to order my employees food and wanted to go inside... (I'm not a big online food ordering person)... there were 13 bowls, 2 burritos and 6 tacos meals and the ladies KILLED IT! Working in other customers around us, and just really loved the experienced. They never got upset or rolled their eyes. This is the first time I ordered this many meals at once but NOT my first time here. I have been a handful of time during lunch and they are always the best!!! I came to write them a review because of the our understanding customer service today and was shocked to see their rating at a 1.5.... That's crazy!! This place is hands down 5 stars! Thank y'all so much!!!! read more

I love chipotle but this is by far the worst location I have been to . When I order a bowl the employee is stingy with the portions . When I order a burrito they have to re wrap it because they don't know how to wrap it. Not sure if I'll be coming back to this location , I'd love to give it another shot but at the moment free birds down the street has my heart . Take it as you will . read more

! Lets talk about bad service. Was going to order a quesadilla. They refused to make one, saying it was online only. but I had ZERO service to make an online order.. they don't have wifi.... so I couldn't make my order online... The the manager just said sorry were already 30 minutes behind.... I will never go back read more

Went to pick up my online order and the person making my food wiped her gloves on her apron to greet me at the window. Then, went back to finish putting lettuce and cheese on my food, closing the burrito etc. when I confronted her about it she lied and said the food was already made (even though I watched her the whole time). Then, when I asked her for her name she said "I'm not going to tell you". Disgusting. Rude. Disrespectful. We will not be coming back. read more

This is the worst excuse of a restaurant ever!! Staff is rude and at my recent visit yesterday (at approx noon) they were out of shredded cheese and carne asada. How is it possible to be out of cheese? To add insult, they told me if I wanted queso on my burrito (to replace the shredded cheese they did not have) I would need to pay extra. Absolutely pitiful!! They allowed my husband to order the carne asado bowl and started making it for him only to tell him they had no carne asada when they got to the protein section. Save yourself the frustration and just go to Spoon & Fork, it's 2 doors down the way!! read more