I love me some Chipotle! I have been ordering steak burritos for years and have always loved them. I have never been to this particular location before tonight, and the whole experience was fine. My husband and I both ordered steak burritos with pinto beans, sour cream, cheese, and pico de gallo. They tasted like the typical Chipotle burritos we have always had and like. At the soda machine, when you press water it just keeps pouring out! I told an employee and he pulled on something to make it stop. This location seems to be a "teen" hangout with groups of kiddos walking in, cursing loudly, and just overall being a little rowdy. Our kiddos had cheese quesadillas with rice only and they were fine too. The girl in the front would say "Welcome!" As some customers walked in throughout our time there. Overall, the experience was okay. The food was good, employees were nice enough, and we left feeling satisfied. Thank you Chipotle for having the great tasting steak burritos we have grown to love! read more

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This has got to be the world's worst chipotle. It's been open for a while now and is clearly incapable of getting their act together. Literally every time I go (doesn't matter if it's lunch or dinner, off hours or rush hours) they are out of at least one item. Today it was white rice and steak. I have literally never been to a chipotle that was out of white rice but sure enough this place is. The brown rice was under done and crunchy (maybe it's always like that I honestly have never had it before because chipotle having white rice is as standard as it gets). I wish I just didn't get rice. The guacamole that I paid extra for (on two entrees and as well as a side for chips) had ZERO salt in it. Never tasted such bland guacamole in my life let alone at chipotle which typically has the best guacamole. The other issue with this place is the supervisor or manager guy who is there most of the time (not there today but since im going to go out of my way to write a review after finally being fed up with it) who literally just sits next to the cash register and puts things in a bag while one person is running both stations on the line. He will literally sit there and not jump on the line helping out while the line build up and up and up. To the point where people just turn around and leave eventually. And he just sits there doing nothing. Again I've never seen anything like this at any Chipotle I've ever been to. Just head scratchingly terrible optics to sit there and watch a single employee try to do the tortillas and meat station AND the veggies and salsas while someone works the register and then this manager guy just sits there and watches the customers wait 15 or 20 minutes to get a meal prepared rather than hop in and actually help get things moving on the line. This place is a complete failure of a store. I have been to hundreds of Chipotles over two decades plus of eating at this chain and this is by far the worst one I've ever been to. A total shame and honestly embarrassing. If I didn't know better I would honestly assume they were competing for the worst chipotle store award for some reason. read more

Might be the fastest service at any chipotle I've been too. Also, the quality of the food was perfect, and made me question what the other chipotles are doing wrong. Ordered a bowl and was at the cashier in under a minute. A+ service and quality read more

I visited this Chipotle location during a very busy time, and I was incredibly impressed with one employee in particular. I had to ask for his name--Christian. Despite the rush, Christian was fast, efficient, and maintained a friendly smile throughout the entire interaction. His professionalism, positive attitude, and strong work ethic truly stood out. It's rare to see someone handle such a busy line with that level of energy and care. Thank you, Christian, for providing such excellent customer service. Because of this experience, I will definitely be returning to this location! read more

Daisy was awesome! Great customer service. Food was fast and friendly service with fresh food! Thanks daisy

First visit to this location, which is in a nice and newer shopping center with lots of parking and easy access. Inside, the vibe isn't the typical Chipotle. This store feels like there needs to be improvements: dining room isn't very clean, employees don't all seem happy, and quality and availability of food is lacking. I normally order barbacoa, but it was out with no mention of if there was a new batch cooking? So I got the steak instead and it was chewy, with some pieces I had to spit out because they were too fatty. The chips, queso, and salsa were good. The restroom was clean and well stocked. If I'm in the area, I'm not sure if I would visit again, because there are so many great food options nearby. Hopefully management can improve. read more

Chipotle Mexican Grill - Chips & Queso Blanco - Fast Food Near Me - Las Vegas, Nevada

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As someone who enjoys frequenting Chipotle for its fresh ingredients and reliable service, I was looking forward to picking up my order, but this visit left me genuinely disappointed. I placed my order online, hoping for a quick and easy pick-up. Arriving before my scheduled time (never had an issue before) I encountered Alice at the window no hello just asked for my name.... she informed me, with no greeting or eye contact, that I needed to return at the exact time noted in my order. While I can appreciate that policies exist to ensure smooth operations, a little warmth or explanation would have gone a long way. Still, I respected the process and waited in my car until the right moment. When I returned at the scheduled time, Alice simply handed me the bag wordlessly and walked away. Not a single word was exchanged--no "hello," "thank you," or even a simple acknowledgment. As a loyal customer, I genuinely believe small gestures of courtesy make a big difference, especially at a busy chain like Chipotle where customer flow is high but expectations for kindness and efficiency are, too. Everyone has tough days, and I always try to grant grace, but this interaction felt unusually unfriendly and unprofessional. Unfortunately, the disappointment didn't end there. Once home, I opened my order only to discover there was barely any chicken in my bowl, much less than what I have received on countless past visits. Considering the steady price increases over the years, portion consistency matters, and this was a letdown. Adding to my frustration, the chili sauce I specifically requested was missing. The details matter, and if you're like me, you know those little requests, extra sauce, a topping, that right balance, are what turn a meal from basic to satisfying. The entire experience left me feeling dismissed and undervalued, both in service and in the meal itself. I know that working in fast-casual dining is challenging, especially during busy rushes, but it doesn't take much to ensure an order is filled correctly or to acknowledge a customer, even with just a quick smile or a "thanks for waiting." It's what makes a chain like Chipotle feel a bit more like a neighborhood spot, even within the hustle of a national brand. While I've had good visits here before, this one stood out, and not in a positive way. I sincerely hope it was just an off day for the team. Still, based on this encounter, I'm genuinely hesitant to order from this location again. Here's hoping that management takes this feedback seriously and encourages both better attention to orders and a friendlier approach, because Chipotle can and should deliver both quality food and basic hospitality every single time. Visit on 11/20/2025 12:30 pm read more

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They absolutely do not clean their veggies when prepping. Ate half the bowl just to find a bug in my bowl who knows what else are in peoples bowls read more

Chipotle Mexican Grill - chicken bowl with ladybug - Fast Food Near Me - Las Vegas, Nevada

It was our first time here, the customer service was good. The girl was very helpful. The place was kinda dirty, but there was a girl cleaning. The trash was full. I know it was late, but they need to clean up. One girl can't do it all. Some of the workers were just gathered by the cash register and chatting. I will be back and try it again. read more

Chipotle Mexican Grill - Almost closing time - Fast Food Near Me - Las Vegas, Nevada

We came closer to closing time and there was nothing on the line. They were missing rice. Missing some of the meat selections and just some overall kinda of a messy experience. We came one other time and the meat was cold so we tried it again. I can say that what I saw that they have did come piping hot but just a minimal selection closer to closing time. The restaurant is nice and airy with a more upscale feel. I think that if the staffing was more adequate and the food was consistently hot this would be amazing! UPDATE: now almost 3am and I am suffering from terrible food poisoning. I haven't been able to keep anything down read more

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The worst Chipotle I have been too, today it was a challenge to find ingredients that were fresh and not bottom of the pan like the queso and peppers and onions only fresh looking meat was the steak after the the first bite of tough chewy and cannot eat steak I ate more of my burrito and then I got a mouthful of tough chewy steak I could not eat went to the counter and asked for a replacement luckily fresh chicken just came up overall why would anyone ever return here read more

at night, shymari and kirah are so friendly and it tastes so good especially when they have it to me. very friendly and efficient. shymari and kirah deserve a raise read more

Chipotle Mexican Grill - DOUBLE HIGH PROTEIN BURRITO - Fast Food Near Me - Las Vegas, Nevada

I don't usually write a glowing review for a ubiquitous chain restaurant, but I'm happy to here. I enjoy using the app, which has my regular order saved. With the push of a button, I can reorder it, and drive through the Chipotlane, ten minutes later, to pick it up. There is little to no wait behind other cars picking up their order. Service has always been friendly and attentive here. The pricing is reasonable at $9.15 per burrito. The app also allows me to accumulate rewards points for an eventual free order. Sometimes, I've eaten here during lunch break, which is popular with a line almost out the door. This makes for a lively vibe. read more

Chipotle Mexican Grill - Saved order that I reuse with the Chipotle app. I call it, "Best of Both Worlds." Both burritos are plant-based. - Fast Food Near Me - Las Vegas, Nevada

These guy are usually very good at reading orders, idk what happened this time but whoever was working clearly didn't care on the food they where making. I ordered 3 tacos and the way they had them packaged I thought it was one taco they smashed all 3 of them together. This chipotle used to do a very good job, it's out of the way but worth it, the employees are always cool, but this new batch well you can tell in the workmanship. It's def rough read more

Chipotle Mexican Grill - Missing lettuce, cheese, sour cream - Fast Food Near Me - Las Vegas, Nevada

I've been coming to this chipotle since they opened. The workers are quick but on occasion I get some rudeness and impatience. I order ahead now and use their chipotle lane now which is convenient and helps to avoid having any negative interaction. I ordered a burrito bowl and my order was correct and i thought it was delicious at first. But then I found a hair in my food. I didn't see any workers wearing beardnets or a hair net underneath their hat. read more

Chipotle Mexican Grill - Hair in my food - Fast Food Near Me - Las Vegas, Nevada

I ordered three crunchy tacos, and apparently the genius move was to wrap them all together in one tight ball of foil, because nothing says "crunchy" like steamed, soggy shells. By the time I opened them, they were falling apart and completely inedible. Super impressive way to ruin an entire meal. read more

Chipotle Mexican Grill - Fast Food Near Me - Las Vegas, Nevada

I order on the app and my food has been ready on time. The lobby was clean and friendly service. The food tasted delicious. I did get bits of foods that I both blocked from my order and was not a part of my order. So be careful if you have allergies. read more

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I'm really frustrated with how service is handled at this Chipotle location. It doesn't make sense that people who walk inside end up waiting longer than the drive-through. If someone takes the time to park and come in, they shouldn't be put behind a nonstop line of cars. On my last visit, we waited about 20 extra minutes because the focus was clearly on the drive-through. That's not fair to the customers standing right there in the restaurant. For a company like Chipotle, I expected better. In-store customers shouldn't feel like an afterthought. read more

First time at this chipotle and I was so impressed! The restaurant is new, modern and clean. Ingredients were fresh and my bowl was perfectly made! Employees were friendly, fast, and seemed like they really enjoyed their jobs. Huge shoutout to Kara and Max for making the best bowls/burritos read more

Love Chipotle, but this location is so inconsistent. They're completely out of popular items during a lunch, I'd assume things would be ready to go and they'd have backups also ready to go during a lunch rush, but I guess I was wrong. Very frustrating for someone driving all the way down just to have to find somewhere else to go. read more

Had this huge leaf in my food... as you can see almost 4 inches long. Come on Chipotle... do better. No one wants this in their food. Hard to believe the worker didn't notice this. I find it funny that Chipotle replies to my review but when I try to reach out to them on their app I just get a automated reply but unable to reach a real person. Your customer service is horrendous!! When you go to the web page they have on the reply to my review it again takes you to a link that just gives you the run around. Obviously you DO NOT want to hear from your customers read more

Chipotle Mexican Grill - Steak bowl with a huge leaf - Fast Food Near Me - Las Vegas, Nevada

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Daisy and Zakiyah are the best. Food was fresh. Restaurant was clean. Service was excellent.

I have been a regular at this Chipotle for a long time, and the employees are very nice. Although the food might take a second to come out during a rush, they are usually very transparent and give me the expected wait time, and will inform me if they are completely out. I have worked in hospitality for a while, and the transparency is very refreshing. read more

Not only are the workers extremely slow and rude, this place is DISGUSTING! This has to be the filthiest Chipotle I have ever stepped foot in, in my life! Not sure how they haven't been shut down by the health department yet, but I cannot wait until the day comes and they replace it with something better! read more

I'm only writing this as a disappointment person. I went in for an interview, got the job and was waiting on a call back. Was ignored for weeks. Childish. But let's expose them. I went in at 9am for the interview, an hour before they opened. Holy f , is chipotle disgusting, I saw a roach run across the floor, employees not wearing gloves when cooking all of the initial food, and the attitude was crazy. This place is a joke and the review say it enough. If you're the hiring manager reading this, you are VERY unprofessional and lack human compassion. read more

Service wasn't bad but there's a girl named daisyana who was really rude her service was not it, and I saw a couple of bugs. Food was alright. But there was a worker named Edgar and victor . They were really nice. They made up for Daisyanas horrible customer service. read more

I can see why this place gets such bad reviews. Occasionally people in front of me will ask for more protein and they'll get it for free. When I ask they say it'll cost extra. read more

I went there last night I had to wait on the line quite some time because looks like they have short staff.the person preparing food also doing at the cash register. After finishing cash register he didn't change gloves and. Preparing food again food table was very mash looks like nobody clean it I don't know what they did I had stomach aches all night i will never go back to the chipotle again........... read more

Trash service. There is absolutely no sense of urgency. The "chef" cutting up the steak had me waiting over 10minutes... Terrible everything. Manager was rude and unprofessional read more

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Max and Karra were amazing with handling my family's orders! These two employees made the overall experience better. Our meals were made great. read more

My family and I have been to this location three times and every time there is something they are out of. First time, no chicken or steak - so we left. Second time, no rice, no chicken, no queso. This time around, no white rice, no chips, no queso, no steak. We never see more than 3 customers at a time and the employees get super overwhelmed. We've seen managers walk to the back when the customers start getting upset. They have also overcharged us twice and were super unapologetic about it. Hopefully they step their game up! read more

I've ordered pickup here 2 times and no exaggeration this has been the worst food I've ever ordered. They filled the entire burrito up with rice, and literally no meat at all. it's truly disgusting how rude it is to do that to a paying customers . It's the Drive through so they know people won't notice until they get home. Extremely disappointed . The inside is extremely slow as well, even when you're the only one in line!! I waited 20 minutes for my food here. Ridiculous read more

I've been eating at Chipotle locations for over a decade. I love Chipotle. Just not this Sunset location. It's a shame because it's the one closest to me and it's fairly new as well. But right when you walk in it's a bad experience. Everything is dirty. The floors, the tables have food on them, it doesn't appear as though anything is ever cleaned or wiped down, and it's never particularly crowded either so I can't even give them a pass for high traffic being the culprit behind the mess. It's especially messy behind the counter, where the food is prepared and that's never a good sign. The workers for the most part aren't very friendly, and I've had entire experiences where no one says a word to me throughout my entire ordering process except to tell me my total. I even had the misfortune of hearing a worker say to another worker regarding a mobile order "it's whatever, who cares" which is unsettling especially because I did a mobile order a short time later and the food quality was awful. Lukewarm proteins, bad cuts of meat, multiple occasions where ingredients were unavailable and zero concern was shown by staff. I won't say everyone is bad at this location but I've had several bad experiences here, and for that reason I will drive further if I want Chipotle. I would go beyond not recommending this location to friends and actually recommend friends avoid this location. I'd love to be able to give them another chance but with so many things wrong I don't see a drastic change coming and there are so many other locations and other food options nearby that I just don't see why giving them another chance to serve me bad food is in my best interest. read more

I had an issue with my pick up order and they were quick to make it right. I came in a week later and they comped my order with no questions asked. I believe the gentleman who I dealt with was the manager. He was professional. read more

Pick up order for myself and the girls at work. Always fresh, no problems. The order is correct when we order online. My burrito/salad bowls.are always delicious and loaded. read more

Chipotle Mexican Grill - custom bowl - Fast Food Near Me - Las Vegas, Nevada

This Chipotle is by far the best one in Vegas. Staff was friendly, it was clean and they gave you a normal amount of meat without us having to ask for more. The chicken was cooked just right and the food was fresh. We will be back to this location from now on. read more

Im giving this place a 4 star because of an employee Jessie today. He is not the manager (who can careless if he had a line and also had a RBF) but Jessie was very helpful, apologetic, attentive, and fast. He communicated to the manager that online orders are backed up and he will handle that as soon as the rice was cooked. Knowing this made me calm down coz he cared about the online orders who were waiting for the food. This place needs more of Jessie and he would make a wonderful leader one day. Keep it up Jessie!!! BTW i ordered online at 1215 and it was supposed to be ready by 1230 but didn't get it until 1250 because there was no cooked rice read more

As I mother it's hard for me to go into places, with my kids. Daizi saved my sanity to give me a complementary Diet Coke because I couldn't go in and get one!! she's a real one!! read more

This location needs to close down. Kitchen is filthy and unsanitary. I always see the kitchen counter in the back overflowing with dirty old containers. Health department needs to shut this place down. Workers are lazy and rude with no sense of urgency at all. I literally watched the server wash her hands for 5 minutes while there was a line of people. Everyone just stands around doing nothing and no one jumps in to help if it gets busy. Worst location ever! read more

Waited almost 10min in the drive thru line. The lady at the register was not helping anyone when we pulled up. She was waiting for the people ordering but still not helping anyone at that moment. More than enough time for her to walk to the window to ask my name and give me my order. She even walked to the window to grab orders for people that went inside. If she walked to the rack near the window 3 times she should have seen a car waiting right? Then finally she decided to turn around and walk towards the window to assist me. It's not like she finally saw that a car was there, she decided it was finally time to help us. By this time there was a line of cars behind us. When confronted her excuse was that she didn't know I was waiting and she would pay more attention next time. This lady needs to seriously be retrained or let go! read more

Chipotle Mexican Grill - Lady at the register clearly not helping anyone and ignoring a car in the drive-thru. - Fast Food Near Me - Las Vegas, Nevada