told them they rung me up for queso when i didn't get queso. i asked for queso but the girl taking my order put down the yellow thing but then gave my fajitas without the queso. i didn't say anything bc i was like ehh it's fine if she forgot the queso. then i still get charged for it. afterwards my friend got the same thing i did but got queso but the person working register didn't charge him for it. i walked up there to correct it and she said yes i did and i said no i didn't then she said she saw it. i said my friend got queso but i didn't and you didn't charge him. then she turns to her manager and says handle that and the. goes and hides in the back for 5 minutes. idk her name but she's some black girl with a puffy afro. as a black man it sucks that this is how i'm treated by someone of my race. just plain rude and disappointing. [[HIGHLIGHT]]since it's so packed i just walked back to eat and will deal with it when the line dies down.[[ENDHIGHLIGHT]] but tell me, is there any queso in there or just a bunch of sour cream? i've had bad experiences here so many times. please get it together. read more

Chipotle Mexican Grill - mistaken order - Fast Food Near Me - Lexington, Kentucky

If I could go back in time and not go to the chipotle on s lime I would. I ordered a quesadilla and the staff basically told me to kill myself. They were extremely rude and put the smallest amount of food in my order ,they might as well have been feeding a small hamster. The only thing that saved them was the pre portioned chimichurri. Good thing I wasn't suicidal today because that would have pushed me over the edge . [[HIGHLIGHT]]Ambiance was great besides the sorrow the staff was serving.[[ENDHIGHLIGHT]] Will be back! read more

Person responsible for meat was screaming at every other employee. Somehow consistently out of every meat and always behind on orders. If it says 10-15 minutes on the app, expect 20-30 or longer. read more

We were in line waiting for OVER an hour and there seemed to be no system with the workers. This is absolutely despicable!!!! I already know my food is gonna taste horrible. Someone needs to get these workers to WORK!!! [[HIGHLIGHT]]Everything dirty and disgusting like the tables aren't clean and the lemonade tanks are empty and SO DIRTY!!![[ENDHIGHLIGHT]] Workers do better. read more

Chipotle Mexican Grill - My chicken is raw too - Fast Food Near Me - Lexington, Kentucky

Couldn't catch me dead ordering this shit hole again fuck this place my burrito is smaller than my cock and I get 4 pieces of steak for $18 workers are lucky I'm a nice guy read more

Chipotle Mexican Grill - You couldn't catch me dead coming back to this bitch ass chipotle after recieving a burrito smaller than my fucking cock fuck this place - Fast Food Near Me - Lexington, Kentucky

When I read the reviews, I thought, it can't be that bad? And wow was I wrong. [[HIGHLIGHT]]4 employees behind the counter, nobody in line. no napkins or utensils, no vinaigrette, OVERFLOWING trash, and the absolutle WORST scoops of chicken ever( i asked for double) After the first 2 scoops i asked for more and he legit gave me 3 more pieces[[ENDHIGHLIGHT]]. every employee, including the manager who runs the place, should be fired. Trash experience read more

Chicken bowl $8.50, chips and queso $4.30. Plus tax was $13 and change. No drink. Chips are salted perfectly, queso is good. Lots of rice, corn, beans, tomato and chicken in the bowl. read more

Chipotle Mexican Grill - Fast Food Near Me - Lexington, Kentucky

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Service was really bad, and we're very rude, small portions and I felt like they were judging every decision I made.

Gave me the smallest burrito I have ever seen and the person behind me got 3 scoops of chicken while I got half a serving.

Brown lettuce. The food was just bad. Ask for a salad. Never again-Palomar Lexington store

The food was fine. The service was terrible! The girl taking my order threw my bowl when I asked for one. Questioned every choice I made. Had an attitude the whole time, not a single smile, and just rude! Mind you the serving sizes she was giving me was so little. My bowl was barely filled made me feel like a waste of money! She needs to learn to be more professional. She seemed to be upset at her coworker, that shouldn't affect how you interact with your customers. Grow up. read more

The food was AMAZING I loved every bite, although the customer service was terrible, no smiles and bad atmosphere, other than that I definitely recommend if you want GOOD food! read more

Chipotle Mexican Grill - Chipotle Steak Loaded Bowl Chicken & Steak Tacos with Guacamole - Fast Food Near Me - Lexington, Kentucky

Small portions and rude staff. Only convenient because it is so close by but honestly just not worth it.

I ordered through the app and arrived at my pickup time and it still wasn't ready and then I wasn't given my bowl for another 10 minutes. When I got back to enjoy, this is what I got. For $11 this is not what it should look like. The past couple times I've been so disappointed with their serving sizes. They also never have chips!! read more

Chipotle Mexican Grill - my bowl from chipotle and the proportions are so small - Fast Food Near Me - Lexington, Kentucky

Awful service, underprepared, always out of everything at peak rush hour. This is the fifth time something like this has happened to me.

The food is good but this is genuinely one of the worst run restaurants I have ever witnessed in my entire life. It seems like its the entire stores first day on the job, no one knows how to correctly ask what you want, its so incredibly confusing, every food option is almost empty and i have to wait like 5 minutes every time i come in for either chicken queso etc. ALWAYS out of chips, also they ask you at the register what you got on it to see if there is an up-charge... get it together! read more

I ordered my friend an order from chipotle only for her to receive not even a hefty half of a bowl! This is a disappointment and I'm not sure why they thought this was acceptable. I paid full price expecting a full bowl. UPDATE: included in the pictures is an updated pic where chipotle attempted to make another bowl...but it looks worse somehow? The sour cream itself takes most of the volume in comparison to the rest of the food. Last time I checked, a burrito bowl was ordered not a bowl of sour cream. Chipotle what is going on??? read more

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As a student who has a lot to balance, sometimes the dinning hall isn't convenient. I have visited this location over 10+ times and the same situation occurs every-time. I recently visited Chipotle, and unfortunately, it was a another disappointing experience. I would give a 0 out of 5 if it were an option. The staff seemed unenthusiastic with rude attitudes, rushed orders, and the portion sizes were noticeably smaller than usual. I have found bits of plastic in my rice, and the employees have forgotten my chips numerous times. $15 for a chicken bowl with no extras is unacceptable! My bowl was overly soggy and lacked flavor, the rice was raw. Most of the ingredients just didn't taste fresh, the queso was gritty. The guacamole was bland and browned. [[HIGHLIGHT]]The restaurant itself was not particularly clean, with tables that hadn't been wiped down properly, not to mention, the kitchen was covered in crumbs and smeared sauces.[[ENDHIGHLIGHT]] Chipotle continues to disappoint me every visit. "Under staffed" is not an excuse either, this is simply disgusting. read more

Will give you the complete wrong thing, terrible service. I ordered for a burrito and only got half of a bowl? Makes zero sense

If I could give this place a negative rating I would. The most rude staff I've ever encountered in my life. I asked the young girl working the line if I could have some cheese she shoves her hand into the cheese thing looks at me like she wants to murder me then sarcastically slams probably 5 cups of cheese onto a tortilla and called it a day Thanks guys read more

Ordered a Barbacoa bowl via delivery and received two chunks of uncut meat. Save your money and go to another location. This is sad and it's making chipotle look bad. Do better. read more

Chipotle Mexican Grill - Nothing worth ordering again. - Fast Food Near Me - Lexington, Kentucky

I was refused service because I asked for cilantro free rice, the container was behind the server. "The manager" tiqon said he was not changing the recipe...how childish. This was the Chipotle in Hamburg next to Chick-fil-A. read more

mediocre ass servings, servers act mad at u bc u decided to eat there just save your money

I don't even know where to begin. In all my life, I have never seen an entire staff move like actual snails when there's a line to the door. I never thought that I would experience a standstill line for 30 minutes at a fast food restaurant. I genuinely could not fathom what I was seeing. There were 5 people working, 3 of them were wandering around doing god knows what, 1 of them was cutting steak in slow motion, and the other was doing online orders with no help at all. Then, when I thought things couldn't get any worse, the worker up front then thought it was a great idea to randomly start sweeping the front line for 5 minutes, while the line was still at the door. It got to the point where I thought Chipotle started distributing underdeveloped robots to start working in their restaurant. This is my first ever review and probably my last. I don't think I will ever witness that again in my life, it was honestly impressive. read more

Wife ordered a quesadilla. Got a quesadilla. So why the 1 star? Because apparently the general manager forbids the employees to cut quesadillas. Need proof? Check the picture. Happened on October 13, around 1:30pm. 6 years of buying food from this store and this is the first time I've been told that quesadilla's cant be cut. If this is a new policy, then take my review as feedback from a disappointed customer. If this is because of any other reason, then your store needs some housekeeping to do. read more

Chipotle Mexican Grill - Chipotle Uncut Quesadilla - Fast Food Near Me - Lexington, Kentucky

The thing is I like Chipotle....... But they're more interested in getting out the to go orders than the people that are standing in line We stood there and watched them make 4 to go orders before they waited on us. I finally got to order, got my bowl and the guy walked off and the guy next grabbed my bowl and loaded it up with somebody's else's to go order. So good luck with your app order too read more

Worst chipotle ever. They keep taking and making phone orders even though they have a line out the door. This chipotle is terrible and the system is broken. read more

terrible service. refused to give me chicken because they prioritize online orders instead of customers standing in front of them. they had chicken available for my friend in front of me and refused to give any to me and said "we don't want to run out of chicken for our online orders" even though I waited in line for quite some time. 0/10 bring back customer service!!! read more

It's Chipotle. Fresh ingredients, decent service, Mexican-inspired restaurant decor. If you don't enjoy it try something else I guess.

literally eat chipotle everyday! I love it there their portions have lowered but it's the closest one on campus and I love their staff such fast people! -I usually study there and eat there as well, their patio this summer gets better too! read more

Chipotle Mexican Grill - chicken tacos - Fast Food Near Me - Lexington, Kentucky

I would recommend this place! After a big sexy pump. I love to stuff my sweaty face with a big ole burrito. Sometimes I'm so excited after the gym to come eat here I get a small chub going. However this place doesn't deserve five stars become sometimes it's out of guacamole and daddy needs his quac. read more

Apparently over the past month or so everyone that works here became purposefully deaf and/or lazy. This is always been a so-so location, but they're obviously now striving to lower the bar. They just stare at you from behind the counter like it's your fault that they didn't hear you the first three times. The people running the pre-orders can neither correctly fill orders nor comprehend a basic order of operations, as evidenced by the ever-standing line, on top of the mis-prep of orders I observed whilst waiting to use the malfunctioning point of sale to pay for my incorrect order-that I explicitly gave to the person behind the counter multiple times. WTF read more

Ordered twice from this location. Both times food was under par....literally 5-6 pieces of meat in the burrito bowl and maybe 3 peppers for my "fajita veggies". Will never order from here again So disappointed!! read more

If I could do ZERO stars I would. This was the WORST Chipotle experience we have ever had. Where do I even start?? We placed an order at 9:10 on the Chipotle app and ordered a steak salad with guacamole and queso and chicken burrito bowl with queso and a side of chips. Paid IN FULL through the app and the total was $22.42. Our order was promised to be completed by 9:45 so we left our house promptly and got there at 9:30. Upon arriving at Chipotle we were greeted with, and I counted, 40 people also waiting outside for their order. Not to mention the people that walked up while we were waiting for our food. Now this is at 9:30, mind you, and the restaurant closes at 10pm. We waited for a total of one hour and fifteen minutes to get our order. Once we got the order, the chips, guacamole and queso were missing completely from the entire order. One of us also got a salad that had NO LETTUCE and no dressing on the side. What is the point of even ordering a salad then??? On top of all of this, there was no lid for the bowl or salad, just poorly wrapped tinfoil around the top of the container. We paid extra for the chips, did not get them. We paid extra for the guacamole, did not get it. We paid extra for the queso, did not get it. We waited over an HOUR to get the completely wrong order. We are big Chipotle fans, but experiences like this are what drive people to not want to come back to eat at your establishments. I am writing this review so that people are aware that this may be a reality if you order from this restaurant or other Chipotle locations and aren't completely blind sided like we were tonight. It is now 11:10 and I can finally eat my order that I placed 2 hours ago. Completely ridiculous! read more

I made an online order for a bowl an when I opened my bag the bowl was beat up an it seemed like they put leftovers in it I wouldn't give this to homeless peoples outside poor job an there printer doesn't work read more

Chipotle Mexican Grill - Receipt - Fast Food Near Me - Lexington, Kentucky

I never write reviews, but we came in two hours before close and they ignored us for 5 minutes. It seemed like we were an inconvenience and they were very rude. I won't be spending my money here again read more

I have been to this Chipotle location many-a-time through my college career at UK and have never left unsatisfied. However, yesterday I made the mistake of not looking at the fajita veggies before I ordered them for my burrito bowl, and was dismayed to find when I went to dig in that the veggies were actually blackened. We've all accidentally burned food when cooking but please do not serve burned food to customers! read more

Chipotle Mexican Grill - burnt fajita veggies...no bueno - Fast Food Near Me - Lexington, Kentucky

Throughout this pandemic, from March til July, I've been very selective about where I would even get curbside pickup, and I had to say, every single time, which is far too often, that I've gotten pickup (outside the door at campus location), the employees have all worn masks, and they've been super cool about it, very efficient, and of course, the food has been perfect, every time. The staff takes this virus seriously, so if you are only wanting to support businesses that are taking this seriously and give a shit about their customers AND their employees, then Chipotle on campus should be o your list to GO TO. Thanks to the staff for getting this right. read more

I normally like Chipotle. However, this location is the pits. Ordered a salad to go - see photo. Literally, four pieces of lettuce on a salad! The chicken was way to salty. Will not order "to go" again. Need to manage what should be a simple process of making a salad. How difficult can it really be? Bowl was not very full. Very disappointed in this location and will NOT be returning! read more

Chipotle Mexican Grill - "Salad with four or five pieces of lettuce" Ridiculous! - Fast Food Near Me - Lexington, Kentucky

We're so lucky to find DoorDash to order dinner after our plane was canceled.. thanks for making great burrito bowls at 9:00 at night..