Nope! From the beginning till we left it was not anywhere near acceptable. Dirty when we walked in, no clean tables, the floors were littered with trash and the service station was thrown together. The boy who took are orders was in such a hurry, with no one behind us he threw our food together with no eye contact and no self control. We ordered six CRUNCHY tacos. He scooped up the whole beans he didn't drain the liquid. Taco soup! Who trained him? Who's in charge? Where is the manager? Who owns this Chipotle? All should be embarrassed or at least ashamed. Last word... $28 bucks of garbage. read more

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8pm is way too early to be running out of an important ingredient. Go get cheese at TJs. read more

Chipotle Mexican Grill - This is always empty every single time I came here. - Fast Food Near Me - Marina, California

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Clearly, the review posted five months ago is no longer true b/c the world has changed since then. For years my husband and I have frequently come to this restaurant. Sadly, my husband tonight went to get Marina's Mother's Day vegetarian burrito bowls from Chipotle's which we love. I warned my husband - if they give you LESS, tell them to give you more, expecting they have cut down on portion sizes. Sure enough, he was given a WAY smaller rice portion. He asked for more. He was given more, BUT to equal LESS than we used to receive! Same with the beans. He asked for more and we got less than usual. They went chintzy on the cheese and guac tho He insisted for more! The Kicker was they were OUT of sour cream so INSTEAD said would we like chili lime sauce instead? He said ok. Come to find out at home, ALL ingredients were downright chintzy AND they charged us 10 cents MORE for the damned chili lime sauce which was supposedly a SUBSTITUTION for the sour cream! Plus the guac or chili lime sauce was SO salty it over salted the ENTIRE meal. I could only stomach HALF of it due to the salt. I didn't even recognize the kind of lettuce they used and it was so bitter! Yum! Just an awful concoction! This enterprise used to be such a healthy, but sadly, no more. read more

One of my favorite stops in Marina when i dont feel like cooking. I can always trust them to have the same great dinner. After a long bike ride this place reall fits the bill. Friendly staff make the visit even better. I ally like the chicken, and the pork. I really love thise peppers they put on I akways ask for 2 or 3 spoonfuls. And thr brown rice is really a treat. And o choose the green salsa, 3 scoops, with cheese sprinkled on top. Love it. read more

The overall level of customer service here is lacking, they are always rude, yesterday I placed an order for a side of rice and tortilla for my daughter because that's all she will eat, they gave me a container of rice filled & the tortilla. Today I order the same exact thing (literally pressed re order) and this is what I was given. I went back in to ask what the issue is &the girl with the neon pink blush told me that's the serving size for rice. I said really yesterday it was full. This is not the first time I've encountered issues at this location. If you're traveling, keep driving to the Sand City chipotle, it's always clean & the staff is knowledgeable and friendly. Corporate needs to make a visit to the Marina location ASAP. read more

Chipotle Mexican Grill - "Side" of rice - Fast Food Near Me - Marina, California

The food was very fresh and the service was excellent ! best chipotle restaurant in the area I'll spend some extra time in the car from Monterey to go to the marina location read more

The service was horrible. I nicely asked if someone could wipe down our table and was told to sit somewhere else. I don't like sitting at the bar height tables. I had to wipe down my own table. And there was a guy just standing there no line of people waiting to order. The food wasn't very good. I've eaten at several Chipotle's and I have never had an issue but this is the worst one I've ever eaten at. read more

YUMMMYYYY!!!! the employees are soooo nice and I LOVEEEE their rice it's my favorite all the food is warm and the chips are the BOMMMM!!!!!!!!!! read more

Tacos completely soaked and basically frozen with very little meat, burrito bowl was also cold with undercooked rice, our side of queso had a giant brown burnt chunk in the bottom. Service was fine with polite employees and the restaurant was clean, just the food. read more

They take card only and do not accept cash at all. They forgot to inform me at the beginning of my transaction. I found out when I went to pay. Unfortunately all I had was Cash. I told them if there was a sign on the door or around the property to make me aware of the situation I would not try to purchase anything. They all looked at me like there couldn't do anything. And the customer before me paid for my meal. Upon hearing the issue. I think them and try to give them my money. But they refused it and said it's not a good courtesy to help out. The main issue is that there was no warning or post anywhere on the property to let you be aware of that they're not accepting cash. The manager indicated that they didn't want to deal with the issue of putting the cash away and counting out the door. read more

No white rice, no chicken & no vegetables. Everything would be done cooking & refilled in about 20-30min according to the woman up front. It was 3:00 so lunch rush was over. There was a group of 5 behind me & they left; as I did because of it. Isn't white rice & chicken a common order? Frustrating. read more

Best Chipotle bowl I've ever had !!!! Huge portion -- I couldn't even finish half. Everything was fresh and evenly mixed, not just all rice for once. Super friendly and fast service . Blows the Seaside location away lol read more

Let's be honest. We've all been to chipotle. Fully customizable burritos, tacos, and bowls, assembled to order. It's good, fairly priced compared to other "real" taqueria's, and it's quick. I ordered online and my food was ready less than 15 minutes later. 5 minutes after promised but not a big deal. This location was clean, had plenty of seating, and a good amount of parking outside. The online app makes ordering SO much easier than in store so I recommend going that route if you can. read more

Chipotle Mexican Grill - Fast Food Near Me - Marina, California

Wow, I am remembering why I am NOT a fan of chipotle. This is no reflection on my grub hub driver who was fantastic. But whoever made my steak quesadilla. Horrible. Obviously made with no pride or care whatsoever. As if they thought it was a grub hub order so...who cares. In a Saturday moment of laziness I ordered a craving. ‍ not again. For the price. Hell no. The guacamole was delicious but probably squirted out of a pre-made container from corporate. Currently I am heating up my food in my oven in hopes it doesn't completely suck. Next time, I get off my lazy ass, go to the store and buy my own steak, cheese and tortillas to cook for myself. read more

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They literally always mess up my orders. They also take forever. So to have messed up orders AND a wait. I order in the app so all they have to do is read. Today I said no rice, chicken, fajita veggies, mild and medium salsa and lettuce. I am a strict no rice person. Today: FULL OF rice missing beans and medium salsa Yah I won't be going to this location any more read more

Chipotle Mexican Grill - Fast Food Near Me - Marina, California

My guacamole had a sticker in it (probably from the avocado) AND the stem from the avocado. Definitely will not be going back here. read more

Chipotle Mexican Grill - Fast Food Near Me - Marina, California

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New honey chicken option is very good! The store in Marina has excellent service, their food is fresh, and the bathrooms are clean. Good job, Marina Chipotle! read more

This location could not have been dirtier. Every table and seat--covered in food and trash Entire Floor--dining room to kitchen to washrooms--covered in food and trash Drink machine area--junk and garbage on counter, floor, everywhere. Kitchen--counters, cutting boards, utensils, cooking pans covered in food spills, drips and bits and pieces and never washed between uses Bathrooms--Gross. And you know what they say about the kitchen when the bathroom are unclean... Literally not a clean surface anywhere. The entire six man crew stood motionless for 10 minutes when there was no customers in line. Not a flinch to clean or straighten anything. I've already called the health dept... Note to the person from corporate who answers these Yelp posts with "please message me": This isn't an appease-an-unhappy-customer moment. This is a shut it down, bleach it from floor to ceiling and get an entirely new manager and crew. Don't keep contacting us reviewers, DO something real to fix this systematic "$h1t $h0w". read more

Extremely dirty seating area. The guy who helped us and build our order was not rude, but he also didn't say a single word to us. They were also out of white rice and it was only 8pm... also a message to corporate, they are extremely short staffed. Update: came here again and the seating area is even dirtier than it was before. They were out of mild salsa, fajitas, guacamole, and brown rice. My boyfriend asked for extra steak on his bowl which he was gonna pay for of course and the guy gave him two extra pieces. Literally two extra pieces. The ice machine was broken with no sign. This chipotle is by far the dirtiest restaurant I've ever stepped foot in. I had to clean my own table and the restaurant itself was neglected. I still love chipotle, but this particular one does not follow cleanliness guidelines. read more

they said they're out of cheese and then a girl came in after and got cheese bullshit

This is my favorite Chipotle in the area. Fabian is the best when it comes to customer service and taking my order.Their meat is always spiced and tender, and give good portions.Chipotle in Marina never disappoints! Thank you!! read more

Chipotle Mexican Grill - Fast Food Near Me - Marina, California

The service is also great at the chipotle in Marina. There were 5 of us in our group and immediately the manager came up and started helping the counter girl get our food ready so that we didn't have to wait. Good job read more

The only reason Im giving this place one star is because that is as low as it goes. The quality of service in this place is whats wrong with the American workforce. I went to this Chipotle...Marina CA after the gym on a Saturday at approximately 11 am. There was 1 customer in line, there appeared to be 1 crew member helping customers with their order and as I looked around there were 2 crew members in the kitchen area on their phones another crew member walked out of the service line and sat with a friend/customer. At that time I noticed that there was another crew member already in the dining area on his phone. So out of 5 crew members hired to provide service to hungry customers, 1 was working 2 were on their phones(in the service/kitchen area no gloves handling dirty phones and then handling food) and two were chatting with friends...not discreetly in the corner...but in the middle of the dining room while myself and another customer waited to be helped...I walked out and was so pissed that not only will I never go to that Chipotle...I will never eat Chipotle again...this is 1 problem America, problem number 2? We have accepted this service for so long its the norm, stop accepting shitty service. read more

Not the best Chipotle by a long shot. We were the only customers there. The line was really dirty and I got the absolute bottom of the barrel on everything. I commented that to the server and he laughed and said yeah. As we got our food more people came and they brought out fresh food. My money spends as well as theirs and i will spend it elsewhere for fresh food. read more

I think this Chipotle has a management issue. There are just too many inconsistent practices going on that add up to an overall bad experience. I know this location has been in need of employees, but that does not mean they should skimp on training. People who work here do not know how to roll burritos. They just flip a tortilla over and throw the content inside everywhere. If something that basic isn't being taught or corrected, then something is wrong. I'm sure these poor employees are just rushed through the training process to get people on the floor. That's probably the next problem. Employees always seem burned out. They have lack luster customer service, and all seem asleep. I'd love to blame lazy college students, but I know I'd feel the same if I was constantly called in on my day off. Of course I have no way of knowing. Maybe I'm making excuses for them. But something is wrong. Finally, they seem to have corrected another problem mentioned in these reviews. They always pile burritos too high. I don't ask for anything extra, my order is relatively light, but they always seem to figure out a way too add too much and make my burrito burst. Sometimes an employee will go light on the meat and rice, only to add WAY too much corn for some reason. Again, I think all of these issues can be tied to training. I don't know what they're going through. I'm sure it's hard to get quality employees in a small town. But standards have clearly been sacrificed. I hope it gets better, since this is a convenient location for me. But if I have to, I'll just pick up Chipotle in Salinas on my way home from work since they have none of these issues despite being a much less desirable place to be than Marina. read more

Angel is very nice and friendly, great communication, and wonderful customer service! Thanks Angel!

STILL THE WORST CHIPOTLE !!!! Came here to give them 1 more shot. 2 hours before Closing they are completely out of Fajitas and refuse to make them. This is the only location that does this. Good Lord , Someone shut this location down they are Pathetic read more

Went yesterday to get lunch, Ordered the chicken burrito but after looking at the dried up unappetizing chicken I hesitated, But the beef looked worse mmmm what to do?? This was at 11.30 am, ended up with the chicken Fast forward 3 or 4 hrs later and stomach is not feeling good, won't bore you with the details, but I won't be going back anytime soon soon read more

I always come back to this location even though they always mess up my order. I decided to go again in person instead of online ordering . While I was eating, I wasn't even half way when I notice a little worm on my salad. Did they not clean the salad right like they are supposed too?? This clearly ruined my appetite! Always a bad experience at this location! read more

Chipotle Mexican Grill - A green live worm on my salad bowl! - Fast Food Near Me - Marina, California

My biking group always come after are ride do to the hours of operation and they are always out of product last Thursday was bad they where out of 10 items on the menu and the thing that really set me off was no forks. But there take out items where full I ask if they could get me some guacamole and they said from the manager on site that those items where for takeout and online orders only. What ever happened to customer service also there fountain drinks are always empty and when we ask about it do to there was 2 hrs left before they closed they said they have to clean the units. This is just not a one time occurrence read more

I've given this location multiple chances, but this time was the final straw. The only reason I had tried it again is because of its proximity to my house. The workers give out about half a scoop of each item, making your order half of the size it should be. You will come in at 6:30 and they tell you they are out of rice and select meats, 3.5 hours before closing in the middle of a dinner rush...I ordered a taco on the mobile app today and ordered a few of my toppings on the side. Each cup was filled with about 1 tsp of food, pathetic. As a college student, I rarely treat myself to eating out and I look forward to getting food from chipotle. However, I will never support this location again. I have been ripped off far too many times. read more

This is the smallest, saddest burrito ever. This locations is ALWAYS NOTORIOUSLY stingy with their portions. I don't understand. We always have to ask for "more" or "extra" and end up getting charged up the a** read more

Chipotle Mexican Grill - Saddest burrito - Fast Food Near Me - Marina, California

Doesn't matter the time of day, day of the week or how busy or not this place is the dining area is always dirty. Tables are not cleaned, chairs are not clean, drink station an absolute disaster. I always have to wipe down my own table. While this is becoming the norm everywhere you go these days, I just can't even imagine what the kitchen must look like. Just gross! Employees demanding a higher wage and even tips, but can't be bothered to wipe down a table. Lazy! Why am I having to do your job for you? I hope an inspector comes in one of these days and straightens this place out. read more

Given that Chipotle is a chain and generally follow the same standards, this location was underwhelming. The meat was cold, the staff somewhat ambivalent, and several of the menu items were unavailable. Aside from this, the food is the standard Chipotle fare, with choose-your-own burritos, bowls, and other items to select from. read more

Hahaha I found out their trick! As per all the reviews; this place refuses to cook food. I came here at 6:45 and they told me they weren't going to cook anymore steak today. By the way this is not the first time I came early for dinner and they refused to make food. I can understand if I come late at night, but the past three times it's been early. So anyways, I ordered online because I know restaurants. They wouldn't want marks on their online orders to be incomplete, so they save meat on that side. I sat down ordered online and picked up my food with all the ingredients I wanted. This chipotle is by far the worst chipotle I've been to, but sadly it's the closes one... :( read more

So disappointed in the amount of food they gave me for my usual bowl. My go to is Monterey and I came here out of convenience because of location. Paid $16 for less than half of a bowl. No exaggeration either. Lady serving was rude and I should have just walked off instead of paying. Lessons learned for next time. read more

This location is the worst. The employees here have major attitude issues. Young kids that don't know how to properly talk to customers. Online orders are always made incorrectly. Save yourself the trouble and go to a different location. read more

A first at chipotle tonight . No sour cream. No cheese. No sour cream . No medium salsa - no corn. Soda machine not cleaned up and it looked like the cook area was not either. Disappointed. Not sure if it was short staffed but a first at this location tonight at 8pm read more

This is really sad! In what world is this a quesadilla?? Aren't they supposed to have cheese inside? More like a flat piece of cardboard and hard as a rock. Who knows, I door dashed it and my bag wasn't taped shut. Maybe the driver threw one in there from last week and took my fresh one. That's the only possible conclusion. Also burnt paper as well as very old pico salsa. Waste of money. Don't eat at this LOCATION! Whoever made this was working at 4 pm March 31! It's too early for April Fools jokes Chipotle!! read more

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I stopped in the other day 30 minutes before closing time. They were so busy trying to clean up and get the hell out of there. They could barely wait on me. Then I received the smallest little pathetic chicken burrito in Monterey county. Been here 4 times. That's it for me. read more