Worst Chipotle in Massachusetts. Food is always brutal. Not sure what it is but it's hard to eat at this chipotle they need to change something. read more

Try the Chipotle sofritas with added jalapeño‼ Sofritas with guac: vegan and healthy. Ask for onions & peppera inside the burrito of course read more

UGH. Don't bother. SAVE YOUR MONEY!!!! We ordered from them two weeks ago, via the app. When we pulled up, we noticed there were about 10 employees inside, many standing around talking to one another while a select few were furiously working behind the line. Not one of them was wearing a mask. You cannot enter the restaurant so my husband waited on the sidewalk for 15 minutes to be acknowledged--one of the 10 would come to the door, ask the closest person what they were waiting for, then disappear inside. Because everyone is social distancing, you can't form an orderly line. It was frustrating to watch. I got the bright idea to call the store--something they I noticed they promoted on their website when I looked up the number: call us to let us know you are here for your order! Lies. It rang and rang with no answer. We left there wondering if we should just throw our food away; who knows how you catch this stupid virus and they clearly weren't taking much precaution in there. Our growling stomachs made the decision for us, and it was a bad one because our food was AWFUL. We bought and paid for drinks on the app but were told they weren't filling drink orders--and no refund was given. My salad was made the same way my son's burrito was --with extra sour cream and cheese. I am lactose intolerant and had to throw it away. It also had about 3 pieces of lettuce in it. The guac portions were measly and brown. We spent $60 and enjoyed nothing. We are huge fans of Chipotle but will not be returning to this location. read more

Only taking online orders and no indoor seating but people that want chipotle and drive around for it will literally sit there and go their phones and order covid related or not? If it's the staff you're still getting the same amount of orders. read more

This is the worst Chipotle that we have been to. We frequently dine at a Chipotle and really enjoy their rice bowls. It is just the right amount for my wife and I to share. The food was mediocre. In comparison to other Chipotle's the portions were on the slim side except for the runny sour cream. The green peppers and onion were burnt, rice was hard (simply was not cooked long enough), and the food was barely warm. The establishment itself was very dirty. Obviously the staff does not care about the hygiene of the facility at all. Very careless when serving the food. I doubt that I will patronize this particular Chipotle again and advise others to proceed with caution! read more

Chipotle... what can I say? Well, as you all know, it is a fast food chain. I have been dragged to Chipotle many times, however, and so I have had a chance to compare between one Chipotle and another. The Marlborough Chipotle gets 2 stars in my book rather than the standard Chipotle which would get 1 star. My reasoning is that the salad portions are larger than at other Chipotles I have been to. As for Chipotle overall, it's not Tex-Mex, it's not American and it is certainly not a "Mexican Grill". I am sure we can find something better to eat than this.... read more

This location is straight up trash. They are always screwing up orders and they always have something wrong. They had a full set of staff there today but refused to take in person orders. There hasnt been a single instance of this place not having some sort of issue. Not to mention the fact that the food area always looks like a toddler was very recently dancing in the metal troughs. Bottom line it looks gross and the overall way its run is just bad. Ive been to good and bad chipotles before, but this is by far the worst. read more

I'd rather drive the extra couple miles to the neighboring Chipotle in Westborough. Every. Single. Time. That we have been they have been out of guacamole. Let's be honest, what's a burrito without the guacamole?! Tonight they were out of grilled veggies, black beans, and guac. The line is almost always out the door because mobile orders clog up the staff's attention. It's not the employee's fault, they're always nice, but seem exhausted and burnt out. This place desperately needs new management. I don't typically write reviews for fast food joints, but my experience tonight was terrible. I've waited less time to eat at packed Michelin Starred restaurants. read more

Filthy, nasty and gross dining room. It doesn't look like try ever clean the walls in the booths, the floor or the chairs. The chairs have black gunk along the tops of the backs where people grab them to move them. I doubt they have ever been cleaned. If you like service with an attitude they have it in abundance. The guy starting the line is in such a rush he throws the meat on the shells and the quantity varies since he just tosses the meat on. The others rush you through the line with no thought about quality. Another place that I won't be returning. read more

FINALLY! I have been waiting for Chipotle to open in New England since I moved here from Colorado years ago. I love the fact that I can get 2-3 meals out of a bowl. I grabbed one as take out and grazed on it all weekend. :) Oh, to cut on the salt, skip the beans! read more

This was my first time going to a Chipotle, absolutely amazing. The staff was helpful in guiding me through their process and man was it delicious. read more

we walk in and get greeted then my bowl is made but the cover stayed underneath the bowl and was not covered till I had to ask an employee to cover my salad bowl.... our experiences get worse and worse each time we visit this chipotle. The attitude and energy in this building is toxic and not welcoming. There seems to always come up with an issue with scanning rewards. read more

I love chipotle but I cannot believe the service of late. Associate Genero (not sure of spelling) was HORRIBLE I have never seen someone move so slow, concentrate on everything else around him but the task at hand. It's an assembly line you don't do your part things back up. He needed to get cheese I don't know if he could have moved any slower, people's food was getting cold just waiting to be finish. Where was management to redirect or coach ...no idea. Sorry Chipotle I love you but tonight was painful read more

We LOVE Chipotle. The whole family. We could probably eat it every week. We ACTUALLY eat it 1-3 times a month. Unfortunately, we don't love THIS Chipotle. It is the closest to our home, so it's the one that we can get delivered. But EVERY SINGLE delivery has been missing at least one item. Even when we picked it up, there have only been 5 or 6 times that they haven't forgotten something, and we had to go back and ask for it. In 3 years. I have reported to the store and received many apologies and they have told me that I will get a replacement item with my next order. And I've reported it to the app and am given rewards items and told that they will talk to the store. But that doesn't help when a family member is missing their food. And 3 years later, same issue! It's really sad. read more

We are pretty big fans of Chipotle but have had consistent challenges with this location. Tonight our orders included wrong meats, missing sides (i.e--no guac, veggies), and hot sauce on an order meant to be shared with our toddler. All this despite the fact that labels are attached to each container with the order's specs. We attempted to call once we realized how bad things were but thus far no one has answered the phone. So...sorry to say this but perhaps you might want to suck it up and drive a bit further to another location and save yourself the hassle. read more

We've eaten at Chipotle in at least four different states and this was the very best one yet! The burrito was ENORMOUS and the guy that rolled it did a great job. It had everything my husband wanted in it. My burrito bowl was generous and everything was fresh and delicious. Outstanding quick service; friendly staff; delicious and generous meal! read more

Decent tex mex. really hate the chicken and their rice, but the pork and guacamole rule. Cheap eats, great young staff.

An industrial restaurant, food is serve almost mechanical. Staff are inattentive to inquiries of what the items on the menu are, odd since no English translation of the food. Don't know if your getting beef, pork, or chicken- neither does the staff. Must be very short staffed since no one to wipe down table or maintain drink station. The food is excessively salted. I don't think I'd go back to Chipotle read more

First time trying this Chipotle location. The line was out the door when I arrived which seemed promising for a Monday at noon. The line moved very quickly and the staff were welcoming, engaging and friendly. The food was delicious- I got the veggie burrito with sour cream and salsa and black beans. The portions are huge and I couldn't finish the burrito. We were going to eat there at the restaurant but the free tables were dirty with leftover pieces of other people's lunch and there weren't any staff cleaning it (hence the 4 stars). Other than that, I would reccomend it !! read more

Ordered two burritos online for my husband and I. First thing is the line went out the door and people were very rude about me cutting through to get my online order. They jam these with mostly rice and they're very over priced. Would not visit again. read more

I can't believe it. My first trip to Chipotle. I could have sworn I'd been there, but knew when I got inside I hadn't. Went during a lunch crush so the wait was a bit long with a line out the door. I'd think they would work on that. The food however was delishious. I had the Carnitas bowl. Lime rice, black beans, pork, salsa, cheese and lettuce. It was pretty big and I was stuffed near the end. They have cute kids options like a personal make your own taco kit. read more

I order online and after picking up the order and went inside my car and looked inside the bag and it was missing a side order. I went back inside and stood in line waiting for someone to ask can I help you and none of the employees that were there asked and there's no way they couldn't noticed I was standing there since I was the only one. Finally on employee came to me and I explained that It was missing the side order and he told me they ran out(really?). At least they could've informed me about this before picking up the order. I asked him I want my refund and he told me you would have to call the customer service. This place must be a joke. Now I'm trying to get my refund and have no idea how to. read more

This shopping plaza is quickly becoming a local food mecca.. Chipotle, Panera Bread, Boston Market, Papa Ginos, Five Guys, Indian, Chinese, and opening soon (I hope) a Japanese place. Anyway, I wanted to say that I'm not a big fan of Taco Bell and was really happy when I saw this place put it's sign up. Very simply menu, and not the cheapest, but I love the various meats they have for their burritos and tacos, with the pork carnitas being by favorite. The salsas they offer are great too, especially the spiciest one. Highly recommend for good mexican food! Portions good, service is very fast, and it always hits the spot. Wait .. ONE con - they are positioned right outside the planet fitness so you can smell their cooking when you walk out of an after-work session .. EVIL :) read more

Real quick and good chain Mexican food. Their burritos are really good but I have gotten the tacos and got 3 different ones normAlly steak and chicken. You gotta get the chips and salsa too. It's good Mexican at a good price read more

Although the food was good as usual, the place is a mess. There is food and trash all over the eating area. It's to bad works don't really care. read more

Pretty nice for a chipotle. The outdoor seating area with umbrella covered tables is a nice addition. There's also ample parking, which is nice. I was impressed by their music selection and the level at which they played it. Well done. The staff seemed pleasant and helpful. The restaurant was also clean, well organized, and layed out well. I would come back here for a quick bite. read more

I've ordered online pickup from this restaurant 3 times now and every time my order has been completely wrong. The receipt has everything correct listed but inside it's completely different. Will not be ordering again since I can never get what I order. read more

This is by far my favorite fast-casual restaurant in the area. The staff is always awesome and always greet me by name very loudly and affectionately. This is probably because I used to work there. The food is top notch no matter what ingredients you choose and the line always moves very quickly for the volume of customers they get. They recently added brown rice to the menu, accompanied by a 20-cent price hike. Honestly though, the amount of prep work these guys provide and the quality of the ingredients makes the hike acceptable. As an insider, I'll let my fellow yelpers in on what all the employees get on break. A half chicken, half steak with all the offered fixings('cept guac, unless you're into that sort of thing) with the honey vinaigrette salad dressing on top. It completely changes the taste of everything for the better. It gives it an extra kick. Do it, you won't regret. 5 stars for my former co-workers who continue to supply me with great grub for reasonable prices. read more

I love Chipolte, and I have done my best to give this location the benefit of the doubt over the past FOUR years, but I'm done. I have asked for fajitas in my bowl the past 5 times I've ordered, and not once have the fajitas been in the bowl. Now when you don't eat rice or beans, the fajitas are a big deal! I get delivery and pay a huge premium for that service, only to have my order incorrect each time. When I receive perks or add-ons they are never in the order. They never answer their phone at this location. Last year they were to refund me but never did. It is a waste of my time to complain to them; it goes on deaf ears. I was shocked when someone wrote that they had the veggie burrito, then I saw the date on the review, which was 4/15/2016. I'm sure that was the last time they had veggies at this location! read more

they messed up part of an order, which we didn't realize 'till we got home no problem i think i will brig it up next time and kept the receipt mention it to the "manager" next time we got to get food, which by the way is 3 days later and am asked "did you call the store" no i'm here right now and have the receipt "sorry we don't comp food" read more

Today my boyfriend and I stopped for lunch I ordered the new salad bowl while eating I notIced a massive cockroach In my bowl of salad I was horrified. My boyfriend showed the manager and her response was shocking she could careless of what just happened and answered to us as "oh" she didn't bother to look into the situation didn't want to give us a refund and said they can't give us a gift Card thankfully we did get our refund. But. Beware of nasty large cockroach in your food. My plate was thrown out before I could take a photo. read more

Mad yummy food. Incredible interior look Good customer service Really recommend #stopchipotlehate read more

Horrible place! Every time me and my wife order it online and go pick it up there is no meat in the burrito......... I always order chicken and steak with extra meat. The last 4 times I've picked my order up and go home to eat it, there is like 1 piece of chicken and steak in there. Last time I order from them. Very pissed off. read more

The food is still good and the staff is still nice but when we ordered online we can about 20-30 min later and they still did not have it ready. I am a little disappointed. read more

If you have ever been in any Chipotle's Restaurant anywhere, you already know about this place. They are all the same. Good fast food that pretends to be Mexican but my friends from Mexico say they have never seen anything like it. Pros: good food, big servings, made to order so you can specify the various add-ons and sauces you want. Cons: Way too spicy (I like spices but this place is over the top), and most of their meals are very high in carbohydrates. This is not a place for diabetics or for anyone who is trying to lose weight. read more

I used to absolutely love this Chipotle but the last couple of times I've ordered: things have been missing, had hair in my food and never was contacted about it. Then no matter what time of the day or what day of the week it is, they NEVER have chips. I'm in the industry and I understand things run out and happen but over the last 2 months (no exaggeration) when I've ordered I haven't gotten my chips. Take it off the menu if you're never going to have them. I would stay clear of this location. read more

This location has some of the worst customer service I've ever experienced. They have gotten my order wrong more times that right, have gotten cold food, not ever close to on time orders. Mainly anything you can name they have done wrong with my orders. Their managers don't seem to care whatsoever and will tell you tough luck. You will be lucky to get your order remade, but don't even think of asking for a refund, you won't get one. You are much better off going to the Qudoba across the street. read more

Staff immature, wrestling, yelling back and forth. Music too loud as if we were in a dance club at midnight. Guacamole old and brown and lastly they didn't have any chipotle sauce. Uhm hello? The name of your restaurant is Chipoltes... three words. Go to Qdoba (across the street) read more

Cool chairs, not cool service. My burrito was so full it was the shape of a square. Really hard to eat and when I asked for a bowl they looked at me like I was stupid.... read more

This place is dirty throughout. Outside area littered with old food, wrappers, stuff on tables, ground. Inside not much better. Tables unwiped, floor needs sweeping. It makes me worry how clean the kitchen is given this chain's problems. read more