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    Chipotle Mexican Grill

    1.4 (127 reviews)
    InexpensiveFast Food, Mexican
    Closed 10:45 am - 11:00 pm
    Updated a few days ago

    Order Chipotle Mexican Grill Takeout or Delivery

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    CHIPOTLE MEXICAN GRILL ATMOSPHERE

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    Katie W.

    Chipotle is a decent place to get quick and tasty burritos and bowls, but the inconsistency of what you get is a major downside. Sometimes your order is completely correct, and sometimes you are missing half of the toppings you asked for. I've been to this location twice in the past couple of weeks. The first time I placed an online order and picked up my bowl to go. When I got home, it was missing three things, including queso which I paid extra for. The second time, I placed my order in the store. The employee was very nice, but I wish they made customers aware at the beginning that they didn't have fajita veggies. My bowl was already halfway complete before I asked for them. I do like that you now have to ask an employee for your to-go order rather than pick it up off the shelf - I'm sure this prevents people from taking the wrong order.

    Rolled my burrito with their feet!
    Jessica T.

    Ordered delivery and the order was all wrong! It looks like someone rolled my burrito with their feet!

    A super small burrito...this is what they put in the bag and refused to remake.

    This is my least favorite Chipotle restaurant in the entire Richmond area and, of course, it's the closest to where I live. I guess I continue to give this location a chance because it's convenient, but they let me down time and time again. First, it is nearly impossible to get a correct order when using the app. If they are out of something, there is no indication on the app, and there is no attempt by the staff to make any type of correction or to contact the person who placed the order. They just simply throw it in the bag and you get what you get. Actually, that's true whether they are out of something or not. They cannot be bothered with reading orders or to try to provide quality service. I now check my orders for accuracy before leaving the building. Most of the time, when I bring an error to the attention of the staff I am met with a hostile, go fuck yourself attitude. They could care less that the order is wrong and they do not want to deal with problems. Their answer is "oh well, you ordered it on the app so you have to go through the app to make a complaint." They are unwilling, and have no desire to to make your order right - even while you're standing right there. Then, you are forced to deal with people on the app that have no connection to the store and can't ensure action or change. They are armed with hollow gestures like "a free drink with your next order." It's infuriating that this is what is considered acceptable service. Dining in is only slightly better. You still get to experience the "I don't care" and "I hate that I have to work here" attitudes but at least you can watch them make your food. They still don't listen when you speak though and "light" sour cream still means an entire spoonful. Today, we got this pint size burrito in our order. When we asked why it was small, we were told "I don't know. Maybe we were out of something when it was made." We asked for it to be remade and after some discussion, the employee just said "complain to the app" and turned around and walked away. So, the person who got the burrito for dinner was just SOL, I guess. Who cares that there is no immediate resolution?

    Chips
    Mary Y.

    This location lacks attention to detail altogether, buying chips or getting the steak is like playing the lottery & never winning, the staff are usually rude & unapologetic about the ingredients they consistently seem to not have. I have gone to this location to get my regular bowl with chips and as early as 7 pm they smugly tell their customer "no chips" .. instead of making more. This meal used to bring me joy but now, it's all regret. It would be a disservice if they don't shut this location down altogether soon.

    10 minutes straight on the phone even with the line

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    4 months ago

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    2 months ago

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    1 year ago

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    3 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    6 months ago

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    3 years ago

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    3 years ago

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    2 years ago

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    1 year ago

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    3 years ago

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    1 year ago

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    1 year ago

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    2 years ago

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    5 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    6 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    2 years ago

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    2 years ago

    Food was terrible. We had 3 entrees. 2 were incorrect. 1 of the meals was someone else's order.

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    2 years ago

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    3 years ago

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    3 years ago

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    Place is filthy, trash overflowing, prep area no better.

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    Moe's Southwest Grill

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    2.5
    (49 reviews)
    0.5 mi
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    This was my second time at Moe's. My first experience at a different location, about 6-7 months…read moreago, was amazing, and I've been wanting to go back ever since. Unfortunately, that location is pretty far from me. A few days ago, I was in the area and saw on Google that there was a Moe's just 10 minutes away--I was excited and decided to check it out. At first, everything was going well. The place looked nice. My friend and I let them know we were new to Moe's and asked a few questions about the menu. However, it seemed like the staff got annoyed because we weren't ordering fast enough... lol. You could see it on their faces, and at some point, they just stopped responding to us. Even at checkout, the cashier didn't say anything--he just looked irritated. I get that people have bad days, but the energy was definitely off. As for the food, my friend ordered a burrito and said it was good. I got a bowl with white chicken I think and it tasted different from what I had before. At first, I thought I was imagining it, but after reading reviews, I realized I wasn't the only one who noticed something was a little off. I really hope they improve their service because Moe's is a great restaurant. I don't think I will be returning to this location, I will stick to the one I know.

    Hate to even give 1 star...terrible food and place is dirty…read more We use to enjoy going there but think there's new owners.

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    Chipotle Mexican Grill - hotdogs - Updated July 2026

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