Dog Crap... online ordering.. I drove 15 min to be declined.. fuck this place!! Don't drive there they require on line ordering, probably corporate don't trust them! read more

Worst chipotle I've ever been to. I've been there countless times and my food is always bland and cold (don't know why I kept going back) and they always run out of ingredients and the staff isn't great either, always taking their time and very low energy. Today they didn't have sour cream. Really set me over the edge read more

I just picked my order up at chipotle got, out to the car and found that the burrito I ordered was missing from the bag. I took my receipt and went back in to tell them it was missing. The young girl behind the counter immediately got defensive claiming she absolutely put it in the bag. She was repeating it over and over in spite of my saying it absolutely was not in the bag. She then made me go out to the car and get my bag so she could check it herself. Seriously? I am a middle aged motherly looking woman, not someone who looks like they would be trying to scam a burrito. When I told her I thought she was being rude she told me to call her manager. To top it off, the tortilla chips were so stale they were inedible. read more

I have since been back to this Chipotle location, and I am happy to say it is improved! The counter has now been clean during every visit, and the staff seems properly trained. I hope this good service will continue! read more

Extremely rude customer service. One of the lady's was extremely rude to us. We asked for carne asada, which they were out of, and in a very rude way said, " no. We are out of carne asada. There's a sign right there and one right when you walk in stating it". The sign itself was a tiny sign that advertised it and then in small letter below stated that they were out. Just the way she spoke to us was extremely rude. I work in a restaurant myself, and would never think twice about talking to one of my customers the way she spoke to us. Also not to mention. The place was disgusting. You couldn't even sit down with out food on every single table. read more

This location NEVER has steak. This is my fifth time here in a month & I've came at different hours of the day yet they "ran out for the day." They quickly suggest the carne asada instead so they're either trying to upsell or the staff is just lazy. A few days ago they were out of white rice 2 hours before closing. The staff also clearly would rather be elsewhere than working. Unfriendly to say the least. Go to another chipotle location! read more

The Methuen chipotle has never let me down on portion sizes, and they have always been friendly. Even when I spilled an entire cup of hot sauce on my table they were quick to help me clean up, and laugh along with me. I will drive further to visit this location vs the North Andover location. read more

I don't know why but I keep ordering online. The idea is if you order to go online then you don't have to wait in line. Every time I do, they don't start the order till I get there. Last time I was 10 min late for pick up and they still didn't start it. read more

THE worst chipotle ever. ordered a quesadilla, was waiting for it near the register, and when it was done she asked me if i wanted it cut... yes... obviously... then when she cut it, she folded my quesadilla up in a tinfoil ball threw it in a togo bag and basically threw it at me, 1) I ASKED TO EAT HERE, NOT TOGO 2) when i took how the really hot tinfoil quesadilla ball, it ripped and my food fell apart on my plate that i had to go up and ask for cuz they didn't get me one. never going there again. read more

Went to pickup a DoorDash order since it was ready. Order was not done and had to wait 15+ more minutes. Manager was rude. Food was good though read more

This restaurant is EXTREMELY inconsistent. Ordered from them tonight and ordered a large chips and guacamole, which should mean a large bag of chips and a LARGE side of guacamole... nOpe. They gave us the smallest side of guacamole they had. Along with that, the size of my burrito was the size of my fist. Incredibly small. My sisters burrito bowl was barely half filled. I'd rather save my money for literally any other restaurant in town. read more

Got food poisoning 2 days ago. I threw up 5 times in my room. Please do not buy from here until they get their act together. You have been warned. read more

This Methuen store is definitely not up to the usual high standards of other Chipotle locations. Arrived just after opening & the grilled peppers & onions I love so much, were a soggy/greasy mess, most certainly "left overs" from the night before. Portions were stingy & my salad bowl was rung up incorrectly, over charging my card. For some reason the guac was bland here...flavorless green mush. So, if you're going to opt to pay more for it, skip it & ask for extra salsa. I'll stick w/the Manchester NH locations. As a side note, very strange music played inside...techno-rap is the best I can describe...just weird. read more

worst chipotle ever. customer service is horrible. employees are unprofessional and loud. food is meh. undercooked chicken.

I just waited 20 min for chips..... stupid chips and they were messing up all the online orders before me. Plus most of the time i get from here theres hair in my food. Place has really gone down hill read more

I went there today with a couple girls from work. We've been there several times before but hours later we all felt nauseated. Stomach pain and massive diarrhea. Never going back! read more

This place is awful. Should be runned like the one in North andover. Now that's a Chipotle. I will be taking my business there as here lacks everything read more

I asked for salsa in my burrito and with the chips. When I receive my order I did not get salsa in the burrito and they gave me chili instead of salsa with chips. Don't come here read more

This place is horrible. No one working here does anything. I was staring at the man behind the counter and asked for corn but he should stood there and ignored me. Never coming back and telling everyone not to come here. Waited for 20 minutes at the counter, which is crazy for chipotle. read more

If you don't mind paying for incorrect orders then this is the place for you. So far I've made 3 separate orders since they opened in Methuen with a couple weeks in between each time to improve. The first order the place was packed so it was [somewhat] understandable that the guacamole was overlooked, but none of the special requests made online (such as "not a lot of sour cream") were honored. The second order the burrito wasn't made at all how I requested. Asking for "extra cheese" resulted in no cheese at all, the pinto beans came as black beans instead, and having the burrito toasted on one of their presses like a quesadilla did not happen. At least the chips weren't cold and came with guacamole this time. The third order included two burrito bowls and tacos. Both burrito bowls were ordered very differently, yet both came completely mixed up with all the ingredients in the wrong bowl. The one with sour cream had none, the one with "not a lot" came with a pint of it; the one with pinto beans came with none, the one with black beans came with pinto beans instead; the brown rice was white rice in one bowl, in the other bowl the white rice was brown rice. This time around the restaurant was close to being empty. read more

Me and my boyfriend both got chicken bowls with brown rice and we both were so sick last night. About 10 minutes after eating we both were having pains in our stomachs. I only ate half my bowl and threw the rest out. Did not sleep all night from feeling so nauseous. All day today I haven't eaten because of how sick I feel. Never going to chipotle again. It's such a shame because it's really the only semi healthy place in town to get food quickly. read more

Take out order is wrong EVERY single time. Even when you specify and mention what you want more then once.

Cold chorizo burrito !! Out of chips and guacamole ! Browned edge lettuce . Please step it up! Show Methuen you're better than that!

17 people in line and only 1 person helping customers with food orders and 1 on the cash register. Horrible service from the company that has a record of making people sick. read more

waited outside in 20° weather when they said itll be out 40 min prior. the worker was bringing out food like every fifteen minutes and I know that it does not take that long to make a burrito... read more

No lettuce, no cheese and no chips. Offered me a free meal on my next visit for the lack of ingredients but the free meal was "on my word" - doubt they'll be a next visit. Paid for 3 bags of chips they weren't even going to refund me for, I had to ask. Then they couldn't even calculate what they owed me and they calculated incorrectly not in my favor. I rarely leave reviews but honestly you have a grocery store 5 stores away. Why are you out of ingredients? read more

just picked up our call ahead order and we are SO disappointed! all of our food is cold even though we picked it up right on time. also both bowls were barely half full and the chips were very stale... we will not being going to this Chipotle location anymore. read more

This place, and chipotle in general has gone downhill significantly recently. The riff raff they have for employees could care less about quality control, and the food Tastes terrible and is always inconsistent. Got deathly ill with food poisoning at this location last weekend and that was it for me. Stay away if you know what's best. read more

They seemed to have attitude for no reason. My daughter was buying chips and apparently taking too long because the cashier smacked the bag at her and said "take it". She likes the chips but I don't think it should be served with an attitude. Customer service is a zero. Train the people better in treating customers and not having a chip on their shoulder. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Out of every chipotle I have frequented, this is by far the worst. Obviously chipotle is chipotle but here the food can often be served cold, and is being served by people who look like they want to die. An array of flies and discarded food/ trash can be found throughout the place. Even when extremely busy coworkers tend to chat to one another and prolong the process. Let's just say that the poor state of this chipotle pushed me to get yelp just to write a review. read more

Vegans be careful. Just found beef in my Sofritas bowl. Thought I found meat the last time I ordered from here. But decided to give it a second chance. But today it definitely contained beef. Had to throw it all out. Won't be back. read more

These guys roll some seriously phat burritos! Crowded on a Friday night in the summer, but worth the wait for healthy log of Mexican goodness! read more

This location is ALWAYS out of atleast 2 components i have gone at different times and it always happens but today was the last. They had no black beans, no lettuce and the guac was black and tasted weird. Last week one day they didnt have any chicken or steak or guac! The list of times this happened to me is too long. But not going back to this location. I guess ill take the longer drive and go to another Chipotle. Come on Methuen get it together its 8pm. How r ubout of this 2 hours before closing??? read more

not the best. Drive the extra 15 minutes to the North Andover location. Chicken is usually burnt and rice is undercooked. Service is nice though. read more

Chipotle in Methuen is the worst Chipotle I have ever been to. The staff members were very sloppy when dishing out the food and didn't make the food appealing at all. The staff members were joking around with each other and were talking over their customers. I felt like I couldn't even tell them my order because they were talking and fooling around so much. Finally after checking out, I went to grab a fork and napkins, which there was none. The place was a mess. There was trash all around the area and it appeared no one had paid any attention on stocking utensils/napkins. After my unpleasant experience, I came home to eat my chipotle to find the chicken was absolutely BURNT! I will never go to this Chipotle again and will stick to the North Andover location where they are fast working, competent employees. read more

This particular Chipotle is the worst Chipotle I have ever been to/eaten at. Chicken was dried out, burrito was like eating a rice baseball. Read Bret C's review, completely agree. Avoid! read more

One of the best places near my town. Love the food and staff is excellent and hard working. Very fast too. My go to lunch place on a daily basis. read more

As a people watcher I get my food, sit down and just watch what's happening. I feel this Chipotle is clean, friendly, and on top of the customers needs. I would refer my friends and family to go here. Great place. read more

Every time I have been to this location lately something has gone wrong. The last time I was here there were no chips and the soda machine was not working. This time yet again there are no chips and the soda machine had ice. In addition to the lack of chips and the soda machine not having ice, the door to get back inside from the outdoor seating area was locked! We had to climb the barrier to get out and nobody even came over to open the door! The only reason that I gave this chipotle 2 stars instead of 1 is the people working here. The crew is nice and they make awesome burritos. Otherwise this location really needs to step it up and be more like the better locations in the area like Newington nh, Westford ma, and North andover ma. Until they step it up my business will be elsewhere. read more

there was a hair in my queso & i asked for a new one, one of the very nice workers asked if i wanted another for free. as she was pouring it someone came from the back telling her not to do that then proceeded to tell me i can choose between a refund or a different batch of queso. she was extremely rude considering the fact that i didn't choose to have hair in MY food that i'm paying for. i asked the cashier what her name was and she said karina. read more