Ordered pickup through the app for two adult meals and a kids meal tonight for family dinner. The kids meal was missing both the side and the drink. The first bowl was missing a protein, was almost all rice, and had the toppings for the other bowl. The second bowl had all the wrong toppings. Completely unacceptable attention to detail. read more

From walking through the front door I knew it was a mistake. Every employee looked high and going slower than I've ever seen. Had attitude, messed up the bags when checking out and gave me the wrong order. When I scanned the app for points, the cashier raised his voice and said "NOT YET".. one of the worst experiences by far. Stay at least a quarter mile away from this location. read more

Worst chipotle I've ever gone to. It always takes about 20 to 30 minutes to just order and get my food and all the staff are drugged out. I just got home to eat and the chips are so stale! read more

Really loud music. Keypad entry into restroom and we did not know the code. Left and went to the pizza place across the street.

My normal complaint is that it was always dirty but today it was pretty clean. Today though after I had my food and was ordering a drink, I was told that the soda machine is out of order. That would have been nice to know earlier, or maybe put a sign on it. Also the men's bathroom has been out of order the last two times I've been here. Why?? It has a number lock on it and I have a hunch they are using one as an employee bathroom and making customers use the other. I love chipotle and I've eaten here dozens of times, but consistently the workers act like they are doing you a huge favor to take your order and ring you up. The Chesterton chipotle is so much better. As much as I don't want to lose chipotle in Michigan city, this one feels like it's going out of busines read more

Chipotle Mexican Grill - Locked bathroom. - Mexican Near Me - Michigan City, Indiana

Used to get a bowl once a week but now you get half the amount of food and never what you ask for. They literally screw up every single order if you use Door Dash, be warned! I can't tell you how many times I spent $24 to end up with a LOUSY $3 credit for them completely getting the order wrong. They've been told over and over and they still suck so 1 star for them. read more

Gnerous portion for steak burrito with guacamole, cashier refused to cut burrito into half and suprisd me they didn't have disposable knife either read more

Came back to check on Chipotle to see if they ever cleaned it. NOPE !! Even dirtier This place is gross. Got to be the worst in the company. Apparently the management doesn't care how dirty this place gets. Terrible example of what a Chipotle should look like. Pitiful read more

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Rude workers. Rude staff Cashier gave my sister a attitude. Very unfriendly people there. Worse 45 bucks spent. Food was sub par mediocre at best. Will take my business elsewhere read more

Anyone ordering from this location of chipotle should be very wary of what they get when you get home, this has happened repeatedly to me - I did get refunds from chipotle but had to go without the meal. This location is run so poorly that they never have the order ready on time and it's wrong 4 out 5 times. I finally gave up after they gave me the wrong food for the third time in row, got a refund from chipotle and basically will not go back to this location. So if you continue to go to this location please check your food before you leave the place read more

2nd time I ordered on DoorDash. Completely disappointed. Paid for large guacamole and got a small and I mean small container. Also ordered large queso cheese and chips and was missing altogether! Idiots! Calling the store and complaining is impossible. Never again will we order from this chain. I am out $48.00! read more

We love chipotle but this location was trashed. Food everywhere and the coke was empty. Employees did not want to be there. The chicken was cold and they were out of pinto beans. I also took their last fork. The chips were greasy. We did get a generous portion of what they did have. read more

Really incompetent staff. Inconsistent product. Took forever to get through the line.

Stopped after traveling for a few hours. Restaurant was filthy! No napkins available in the lobby. All the tables were dirty so we left to get on the road. Food was ok. The front line employees were short & not inviting. Unfortunate for a $27 2 meal fast food trip. read more

This is a terrible Chipotle. Overflowing garbage cans. Employees talking on the phone while working. The guy making my order walked away in the middle of it letting things get cold. They were chipping off the ice from the cold salsa containers while making peoples' orders. The restaurant is dirty. The bathrooms are dirty. read more

The cashier was racist. He was white with dark hair. I told him my order for myself and my daughter and he apparently didn't believe me. I told him that my child wasn't getting the white cheese sauce or the guacamole but he wouldn't ring the order up and kept looking at the guy fixing the food. Dude. She's a kid and I'm the adult - the order was placed. Who is trying to rip you off for $2. What a joke. The guacamole and cheese sauce comes with your order at Qdoba. If I wanted it I would just go there. It's sad that racial stereotyping still happens. I won't return to this restaurant. read more

We love Chipotle! My fiancé and I always get double steak bowls, but this time the steak wasn't very fresh and there wasn't much of it in the container, so we got less steak than usual. The service is always excellent and the employees are out of this world. We decided not to wait for more food of our own accord, as they were getting busy. Regardless, we will definitely be back, even though this time wasn't as excellent as usual. read more

They had such a annoyed face and they were lazy they Wouldn't put things on display and they always run out of corn im never coming here ever I will never have chipotle because how disgusting the kitchen looks too. read more

If I could give it zero stars I would. I just wanted to let you know how disgusting your Franklin St. Michigan City Indiana Chipotle was. They had a line to the door so we ordered on my app. Order in at 6:55 estimated time done 7:10. This Chipotle---NEVER AGAIN. The trash was piled on top of all of the garbage cans two feet and higher inside the restaurant and out, your pick up rack was just outside the bathroom doors, and for the first ten minutes that I stood there, no one even acknowledged me. My food was not done, not even a thought. I watched 29 plus people get their food before me. There were also two others waiting for pick ups that weren't ready either that were supposed to be done at 7:10. When I finally got my food I took a picture of your app. I received my food at 7:28. I also did not receive a receipt, I received guacamole that tastes somewhat spoiled, and I am not impressed with the food. The saddest thing was that my 15 year old grandson paid $37 to take His grandma ( me ) to dinner for sub par service and food. Will never come back and I visit once a month here. You all should be ashamed of the conditions of the restaurant as well as the quality of food and delivery of service ( which should have been ready when I got there) terrible conditions, terrible food, terrible service. read more

I ordered Uber eats today, absolutely no problem with the very nice man that's dropped it off. And as I'm getting my food out I realized that they forgot 2 juices! And 3 bags of chips! They also forgot my chips with my guacamole. As I clearly ordered chips AND guacamole! Very unhappy, because this has happened before. I have called multiple time to corporate offices and support team. No help! read more

Chipotle Mexican Grill - Mexican Near Me - Michigan City, Indiana

Online/to go orders have priority here so even if there's no line expect to wait 10+ minutes standing at the counter. 2/3 times have left due to lack of ingredients being available and long waits. read more

Gave me food poisoning. Do not come here ever!!!!! Worst chipotle I have ever been to.

Online pickup is never ready on time. I showed up 5 minutes after the estimated time and people were able to walk in and get their food by ordering and leave before I received mine. Ruins the whole point of quick pick up. Sometimes when I go in and just order up front I get told to wait when internet orders take precedent. It's frustrating. read more

I visit this location often and the service is always great and the food is always fresh. I love utilizing their app to order online so I can get in and out even faster. read more

I Love the food but lately I have noticed a significantly less portion amount. I'm paying 10$ for a veggie bowl and they hardly put anything in it! They used to be great but now it seems like they just hurry through making it and don't care that they aren't putting full scoops of things like rice in the bowl. Rice! It's not even expensive! I definitely have cut back on going. I used to go several times a week. Now I only go about once or twice a month. Really stinks because I used to LOVE it. Now it feels like I'm overpaying for the amount of food I'm getting read more

This place has gone downhill fast. I ordered 2 burrito's and I got them and they must've started making them smaller because when mine came they were the size of the ones you'd find in the grocery store frozen food aisle snd not worth the price. Chipotle has list my business. read more

Been going here about once every other month for a year or two and I'm just done going here. The wait for a mobile app order is always 20-30 minutes, even when there is no one else in the store. Typically have to go up to the counter and ask where my order is a half hour later to get them to start making it. Finally just went inside to order to circumvent the additional wait. They didn't have any chicken because the guy in front of me ordered 10 tacos with chicken and they only had enough to make him 3, said it would be 30 minutes for chicken... why? So I said fine, ordered steak. Asked for brown rice, they put white rice. Asked if I wanted queso, I said no, they put it on anyway. I asked them to start over and they refused saying I would need to pay for both burritos if I wanted another. I was starving, the only reason I go there, so I said fine, whatever I'll try the queso. They up-charged me for things I didn't want, and at this point I'm already done with this place. So I finally get home and try the burrito and it was literally inedible. They put so much cilantro in the queso myself and my wife both spit it out and threw away the rest. The rice was nearly completely green. I thought it was lettuce when they made it, but it was actually chopped cilantro they put on. I reached out to them through their website and they said they'd give me a free burrito (which I wouldn't use anyway), but as expected, the credit on my app account never even showed up. I'll just go to taco bell next time and at least be able to eat the food, even if it sucks. read more

Wrong. Wrong. Wrong. That describes the last 3 times we ordered online. Customer service was less than accommodating. Won't be back.

Wow.....the first to review. Let me first start out by saying I WAS a huge Chipotle fan when they initially launched (as a McD's sub). As of current,since the split, the food and service are both subpar. This particular Michigan City location is employed by adolescent imbeciles (especially the night crew). Whoever the manager is should be ashamed of the staffs lack of common sense. The prices continue to increase while the service decreases. Chipotle has lost a fan. read more

It's Chipotle. Both consistent and delicious. I was in and out at one in the afternoon in under five minutes. Friendly and efficient staff. read more

Chipotle Mexican Grill - The exterior! - Mexican Near Me - Michigan City, Indiana

Meat was too salty and there was a bug on my lettuce. They should wash them properly!

We walk in and there's no chicken. Bad enough on it's own, but worse when we have to wait 5 minutes after the 10 minute line for chicken that shouldn't ever run out. Food was okay, relatively small portions though. The tables had rice and salsa on them, and they weren't cleaned in the 20 minutes we were there. Last but certainly not least, they scanned my chiptopia card but it didn't go through. So, we went back in and they said we have to email chipotle because for some reason they can't just rescan it. Probably the worst chipotle I've been to, and that number isn't small. read more

We almost didn't stop here after reading the other Yelp reviews on the drive here. Glad we stopped anyway. The place was clean, staff was friendly, the food was good, portions were large. It's as good as any other Chipotle. We will be back. read more

Stopped in for lunch while in town. Service was fast and friendly. Food was delicious. Portions could have been bigger though as I felt the tacos were small. Overall clean restaurant and clean bath read more

Worst customer service experience I've ever had! Stopped in a whole hour before closing to pick 3 chicken bowls for dinner after working a 14 hour day just to be disrespected and ignored. We are new to the area and will NEVER spend our money here again. No one greeted us for at least 5 minutes even though ALL the employees were within eye sight. The girl that finally came over to serve us was nice enough but every one else just seemed like my husband and I were inconveniencing them. If I treated my customers this way I wouldn't have any. I highly suggest customer service training at this location. read more

Hello I am a chipotle and milk lover. My experience here was none other compared to a toilet seat. I took a big bite into my steak quesadilla wear it then leaked and squirted burning hot juice onto my thigh where I was burned. The line took 25 min and the cashier was very sassy and rude. read more

Great! Got beans and rice bowl w/guac and chips. Clean dining experience, fairly good service. Only thing that bothers me at pretty much every chipotle is the loud pounding music. I mean, I like rap personally, but the loud repetitive stuff they have on always bugs me. Anyway the food was good and the place was nice. read more

Third time coming here, each time the portions were smaller and smaller. For 7$ WITHOUT a drink or side I expect a well sized main coarse. When I asked why so little I was told because they are closing in a hr.. A HOUR!! And why is that even a reason?? No. I love the food but not trying to leave hungry and broke. I'll stick to other Chipotles who don't rob you. read more