out of damn napkins but at least the drinks work thank god . sheesh oh well .8 bucks for a decent kids meal is still good

Ample opportunities I have given this location. And yet time and time again they have absolutely ruined my evening. Workers could care less, slow service and what they do give you comes with an attitude. You can tell there wasn't any love cooked into the food nor the preparation of my bowl. They nickle and dime everything here as well. Small portions, bad service, I swear there must just not be a manager because the dining area was an absolute mess and the employees didn't have an ounce of urgency in their bodies. Embarrassing. Will not return. read more

I immediately threw up after eating half of my bowl. As a loyal customer for over 7 years, this has never happened. There must've been something wrong with the preparation of the food read more

Fix the damn soda machine I just wanted some sprite and the machine squirt all over the place and on top of that the ice machine wasn't working so I drank a warm ass soda. Food was old as well and they have the audacity to give me portions like it comes out of their paychecks read more

If you know me you know I LOVEEEEE chipotle! The food and service here is typical of all chipotle's. I like the open concept of the place lots of sunlight from outside illuminating the place. Food was good service was fast. Will return! read more

Chipotle Mexican Grill - Fast Food Near Me - New York, New York

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I went to go order some food as a normal person does , I go to that chipotle every time , I pass by one chipotle just to get to this specific location. I never been disrespectful with any of the employees, I order the same exact thing I always order every time I get chipotle I never changed up my order besides for the meat. I always get a bowl NEVER IN MY LIFE I've ordered a tortilla or burrito just a bowl. I go to checkout I see one of the employees#1 put a tortilla in my bag , I said no that's not mine, another employee#2 tells her that is for a other customer, another employe#3 then goes in Spanish " ahora no lo quieres ", her manager and another employee told her that's not appropriate to say. I felt disrespected by a FAST FOOD WORKER , I told them I don't even want the food anymore. Worst customer service that perra deserve to be fired. Be better be careful of her words that stuff gets her killed read more

I'd rather chat with the owner than leave a bad review but I can't help myself on this one. I literally built an order on the Chipotle app two ways, for pick up and delivery and I kid you not when I tell you there is a $16 difference. First they hike up each menu item price by 26%, then tag on a delivery and a service fee. I'd like to know what the justification is? The food at this particular location is questionable. I usually order a salad and at least 3x now the lettuce came soggy with brown guacamole. Now I know from experience it takes a long period of time before lettuce soaks up so much moisture it looks liked cooked greens. Needless to say, I was stay away from this Chipotle. read more

Chipotle Mexican Grill - Nasty, Brown guacamole - Fast Food Near Me - New York, New York

Sad portions for the price. Paid for double meat and each scoop was half full it's ridiculous

DON'T waste your time with this chipotle location! I have come here multiple times and the portions they give are insanely little, leaving whatever bowl, taco, or burrito looking empty! Very disappointed with this location, and not to mention the bad service and mean looks on the workers faces. read more

There are authentic Mexican eateries in the neighborhood, but wanted to try the new Chipotle at 180th St & Broadway. I've eaten at Chipotle at other places before, this is a new spot in the neighborhood. I ordered a carnita burrito ($10.15) with guacamole ($2.75 extra) & barbacoa burrito (10.75), also with guacamole ($2.75). The total with tax for both $28.74, no drink, no sides. Two words: very pricey. OK, I can get 4 servings out of these 2 burritos that breaks down to about $7.20, but still, charging $2.75 for a scoop of guacamole for each, a total of $5.50 for 2 burritos irked me. Would be nice if they offered a special like many other eateries in the vicinity. Coming here again, not likely since other Mexican places nearby offer better priced food for 1/2 the price Chipotle charges, and that includes a soft drink and side order. read more

Chipotle Mexican Grill - Corner of 180th St & Broadway - Fast Food Near Me - New York, New York

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I have gone to this chipotle location multiple times and again and again the customer service is horrible. All the workers always have attitudes and make it a very unwelcoming environment. The portions that they give here are also way less than the norm even the rice. All of the reviews seem to be similar when it comes to this location, and yet nothing has been done by chipotle... guess they don't care and value their customers as much, that's why they've had to increase prices but decrease portions... read more

The music is so loud you cant hear your own conversation. Loud Rap music and reggaeton - some workers rapped along boisterously. There was only one person working the line. While the others pretended to be busy. read more

This place always gets something wrong or missing items. Then call customer support for refund or gift items for the trouble. Not worth it. The food generally has gone way down since the chipotle glory days of 10 years ago. They also charge 20% more for delivery which is on top of the bogus delivery charge. Tax and tip and now it's a $20 meal. I will only pick up if I ever go back at all. There are better options for real Mexican food in the heights. read more

Filth, Filth, and Filth And Employees that couldn't give a da*n Ate in here earlier this evening. Will not be coming back to this location ever again and will change some things when I go to any other Chipotle. And for fill disclosure, one employee a white guy in his 20s at the front of line starting the burritos was nice and trying. Problems- - The cashier was rude and didn't even make eye contact only saying no cash and our rewards program doesn't work. - I asked for a drink cup and she lifted it in one hand with two fingers in the inside of the cup. Hell no. I asked for a new cup in a normal tone and said your fingers were in my cup and she sighed and slammed a new cup on the counter. Walked away pissed. I guess standard and extra Covid protections are no longer worth sh*t here. - When we tried to sit down on a flat table we were yelled at to no, no, they are closed. We sat down since others were using them. More dirty faces. - As people next to us left, it was clear why they didn't want us sitting. They were already closing areas and flipping chairs for closing even though it was only 8:40PM. This location doesn't close TILL 10:00PM. - See pics for older woman with family kicked from flat tables too - Floors were disgusting. Napkins, food, and dirt. - Top of ice part of the ice container for soda fountain - dirty with layer of something. - Bathroom - one was closed and well the other was a dump. See pics. I didn't post the pics of the stained toilet seat and sides. - The tables were being wiped down with rags with dirty water/soap - MOST EYE OPENING - for me was the forks and napkins section. There were 1-2 dozens forks out of the containers and dropped across that counter. So, u logically reach for a fork in the container. Well, when the girl came to flip chairs in the area, she then walked to the fork area and in one swoop grabbed all the loose forks holding them touching and slammed them into the containers with what I thought were clean forks or untouched ones. (Me Vomiting) - see pics of dirty area with visible and most surely invisible germs. I will never use Chipotle cutlery again at any location. This is another poorly run Chipotle in NYC with filthy dining space and rude employees. read more

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Not a terrible location, but awfully slow staff. Clearly management doesn't care too much

They barely put any sofritos in my burrito when they remade my burrito shell it was not cooked long enough so when it burst open all the flavor went into the old shell and they refused to give me anymore cuz they already replaced some of the queso and then talked about it in Spanish in front of me complaining. The tables are dirty and my food is bland I'll never come back for $17 it's not worth it. read more

Chipotle Mexican Grill - Dirty tables bad service - Fast Food Near Me - New York, New York

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I had to give this location a review because I honestly am pleased with it. Every time I go the staff is nice, consistent and super clean. The lines here are long because it's new in the neighborhood but so far so good!!! I truly hope it always stays this way. The food is well cooked, fresh and well portioned. read more

Waited an hour for my online order. Workers were apologetic however the wait was ridiculous.

I am no longer planning to return to Chipotle. Their serving size for the proteins are getting smaller and smaller. Today, I ordered a steak meal. I realized when the server scooped up steak to add to my bowl it was too little, which has been the norm lately. So instead of complaining that it was too little, I asked for double. You have to pay about $6 more for the double. Almost half of the regular steak meal. Instead of getting the same amount of steak as the first scoop, the server decided to add about half of the normal portion. When I repeated to the server that I asked for double, he decided to add two tiny little pieces of steak to the bowl. I told him that was not a full serving of double and I no longer wanted the dish and two other chicken meals that I had requested. I was walking out when the manager came by and fixed my complaints. It seems this is the norm at Chipotle. I see many other reviews complaining about similar issues with their food serving size. Chipotle just lost another long time customer today! read more

Pretty Cool Chiptole in the Washington Heights area of Manhattan , i order a food bowl "pollo asado bowl". i would think since I'm in Washington heights it would been cheaper , i guess i was wrong it came up to fourteen dollars and changes, i feel like i was in midtown Manhattan or lower Manhattan where food is very expensive !!!!!, i wouldn't mind coming back . i meet a cool lady there name Nikki we talked about the shooting in buffalo, new york the killing of African Americans in tops supermarket , pretty sad . other wise the environment here is pretty cool , was there last Sunday !!!!! very convenient by the mta transportation: subway: 1-Train.181 street , train station..George Washington bridge or A-Train .175 street train station. bus station -George Washington bridge Bus: M3,etc buses !!!!! read more

I wonder if this "business owner" actually cares or if it's just for show that they write under each comment? The workers truly don't care and their service is the same. The same complaints over and over on Yelp and yet the owner continues to pretend they care. If you truly cared it would be obvious with new hires, new managers, etc. As a result of new and more professional staff it would cleaner, better service and your customers would be happier. But when we look at the complaints for the past 3+ years at least it's the same issues over and over. read more

I am a former employee of Chipotle, worked with the company about 10 years ago when the standards were upheld. This Chipotle has no standards, or integrity when it comes to their food. There's no reason why at 12:15pm you have two dry servings of carnitas on the line and none ready to serve. Meanwhile it's a manager serving on the line and another manager on grill. How are you managers ? Chipotle's choice in employees and how they advocate their standards clearly need to be revisited. Terrible service, and dried out food on the line. Very disappointed. read more

Rude Customer Service, Very cheap with food portions. Dont work if you hate your job.

Terrible service! Rude employees who take no pleasure or pride in doing their work. Customer service involves dealing with people and not cursing them out because they may have said the wrong name of a sauce. Management might want to provide a training for their staff on how to treat customers. The food is ok and as expected for chipotle. read more

Almost no meat in their burrito bowl. Half of it fell off their tongs, and they refused to add more without charging an additional $4. The child's burrito had more meat than their adult burrito. Employees seemed to care less. read more

They overcharged me and a lot of the tables were dirty. A homeless man came in too when I was there so I bought him a meal. Help your fellow neighbors and be kind read more

the chicken was burnt and vegatables was also burnt it was inedible and terrible customer service

I gave this place another try after my first experience being horrible. This time, unsurprisingly the same. I ordered a burrito, got a bowl. With the wrong ingredients. On top of that I didn't get my chips and queso. This runs for about 5$ so that's pretty crappy that they left it out. On top of that I didn't get my guac. Also very expensive. This place is horrible. I want to add that when I tried to call, the number on Yelp, google, google maps, etc does not work. (This isn't a worker issue, but if someone in charge reads this maybe you can check that out? It says the number is out of service.) read more

Five stars is for the staff which are working very hard but without enough support. Tonight, Aug 1, no bottled Coke (the yummy Mexican kind), ok, disappointed but no big deal. A wait for the chicken, again ok, I'll try the steak, no black beans... really? Needs more staff. If they don't have enough applicants they need to pay more or the current staff will burn out and leave. Food is delicious, everything was clean. read more

This place has the worst customer service and the loudest music. First off being required to show my ID to dine is a joke. Unless I'm getting a beer you don't need to see my ID. If I dont have a mask and your requiring me to have one Then provide one to me. Half your staff wasn't wearing a mask so what's the big deal? read more

Chipotle in Washington heights has got to be the worst chipotle in all of manhattan. Since they have opened the service and quality are terrible. In the beginning, there was no order, hella folks behind the counter and no one knowing what the heck to do and so the line was out the door. By the third visit, I stopped going. I recently went back and tonight was my second night ordering from them via Uber eats. Why did they miss a whole 'nother side of my order? It's literally in my receipt and I don't have the other half of my meal/ I tried calling and of course #corporateamerica they have an automated system that then tells you that orders placed from door dash or uber eats are not their responsibility and I need to reach out to Uber eats. Bet. I reached out to uber eats and all they did was refund me $8 out of a $37 order. I left uber eats feedback also telling them that just because you refund money doesn't take away from the fact that the customer is still experiencing a shitty ass service. It's safe to say that we who order from door dash / uber eats know that our order adds up hella fast with delivery services, taxes, and tips. By the time you add up all of the fees, you are paying for a third order bruh. We know this and we still pay for it. Why? convenience. But does that mean it's ok to get shitty service AND still pay for the shitty service? Why don't they refund the customer back and charge chipotle for their lack of detail in the customer's order??? HMMM ... anywho, fcuk chipotle from the heights. I hope they lose customers and close so we can get our mom & pop stores back and spend our money with restaurants that do give a shit. Thanks for reading this rant. read more

When I saw this new location, I was really excited to finally not have to go to 168 for a burrito bowl. Unfortunately, the service is consistently slow, as referenced in some of these reviews. The more bothersome thing I noticed was that I counted no less than 4 of the workers either not wearing a mask or wearing a mask below their nose. I'm hopeful a stricter mask enforcement policy can be implemented for not only our health but the staff's. read more

Service is so slow. I've gone here more than 3 times hoping it will get better & it's the closest chipotle to me. but each time it gets worse. I waited 30 minutes after my pickup time for 1 bowl. read more

0 stars!!!! the chips here are always stale, the servers are rude, and today they were out of guacamole (included in the veggie bowl) and they didn't even offer anything to replace it. what a scam. easily the worst chipotle- waaaaaayyy below national standards! small scoops of everything too. skip this one! read more

This location suckssss, not only is the service slow during rush hours (there's on person) serving the food while the others are "cleaning". But they forgot my guac and only gave me chips ON A MOBILE ORDER. They also failed to add tomatoes to my quesadilla order. WHICH WAS MOBILE AS WELL. how can you mess up a mobile order? Do not waste your time read more

I finally decided to give this new location a try and it is most certainly my last. I got a bowl and they barely filled it up half way like cmon not even a child would be full with that. The food was super cold and they also ran out of chicken. I couldn't even finish my meal because the beans and lettuce felt like they were taken out of the fridge. read more

Don't order for delivery from here! They never get the order right and that's if you even get what you order. Order a bowl get a burrito, order chicken and you get steak, doesn't make sense. That doesn't include the amount of times I order guac and chips and either don't receive any of the items or only receive the guac or the chips read more

This is one of the worst chipotles I have ever visited from cashier not understanding English to the person on the line does not communicate With guest before getting To begin the order today I walked in and I said let me give them a chance as I was waiting on the line for 15 minutes it was not even packed only one employee on the line do you have one person on order pick up arguing unprofessionally with a delivery person who is asking for order for a customer on the phone .. after employee on the line finishes with that one customer he was helping The following person moves up orders they go on to pay Finally is my turn he asked me what do I want I say a bowl and a tortilla on the side as he is placing the tortilla on the press he looks at me and says right now we are not taking cash only card and I looked at him and I said now is that you say this after being on line for 15 mins they could've put a sign in the door or inform customers before making the order this place from not having cilantro and salt or lime to make the rice and once again not informing you until you get to order to the back customer service and not understanding you and getting an attitude I highly do not recommend anyone going to the chipotle chipotle sucks!! read more

Hello, I am a Chipotle customer and I am also a delivery person for Uber eats and DoorDash and I have always wanted the opportunity to speak to a manager of this store but when I say manager I mean someone in the back office because I have had several problems with my delivery in this store... to begin with, every time you go to this store to get an order for a customer, the workers have no initiative to help, they just stay around each other when the orders are ready and it's a waste of time, Personally, there is one of the supposed managers who, due to the treatment she has given me, thinks that she has some kind of personal problem with me. Every time I go to the store, she tells me not to give me the order for no reason, I write this to whoever I can. Interesting because I wanted to communicate this type of behavior for several months because I have not had any type of similar problems with other stores only in this chipotle. read more

Just went to this Chipotle w is new to my neighborhood. This was the first time I didn't see a line so, I dashed in. There was a group on a table eating and one guy ordering. I've must've dropped my mask on my way there but, the people that were there, weren't wearing any mask so, I thought I was good. When I reached the counter to placed my order, the young lady said I need to have a mask in order for her to take my order. I told her I don't have a mask and that I have proof of vaccination and I was going to dine in. She then said, the sign on the door say you need to have a mask. I said, ok but, the gentleman in front of you doesn't have a mask. At that point, the other Two coworkers jump is and repeated pointing at the sign at the door And the gentleman put on his mask when he saw how they reacted. I just walked out. It's so sad that in this day in age, the color of my skin is still a threat to many. Yes, I'm a Black Latinó and I'm embarrassed to see how others can't see that we are all still human! read more