We just had our son pick up our meal. Third time in a row it was wrong. Besides forgetting the bag of chips my meal was not even close. I ordered a double steak burrito bowl with cauliflower rice, black beans, fajita veggies, corn and fresh salsa, and sour cream. I got a single order of meat in lettuce with a dab of sour cream. The label on the dish was right but it ended there. So disappointed. This is the third time I can remember that our order was not right. Usually not this bad though. If it weren't for the fact that we have very limited options for quick meals I would never return. I tried calling the store multiple times but they don't answer the phone. read more

Went in today at 1030 am. Apparently they don't open until 1045. Why was the door unlocked then? Got almost to the counter before the rude little girl there stuffing her face said oooohhh we aren't open yet. Get real. They need a total redo at this place! Fire all the children and retrain some people who want to work and actually have a good business. Ugh. read more

I visited this chipotle on 4/11/22 at about 9pm. The food bar was disgusting and I should have just walked out after seeing the brown lettuce. I got a burrito bowl minus the lettuce and ate maybe half of it because it tasted weird. I've had food poisoning for the past 2 days. I don't understand how chipotle is allowed to have consistent food safety issues. read more

Consistently inconsistent! Not only the portion size but the service. Tonight ordered (2) bags of chips along with the meal and once again one bag smaller than the other. Management is lacking for the quality to be lacking almost every time we go (6) since we moved here in May. Not anymore, we are done. read more

Chipotle is my favorite fast food and this location does not disappoint. Great place to stop for a bite on the way to or from Tahoe since there is a Safeway gas in this center. I see a lot of folks complaining about portion sizes, but this has never been an issue for me (I usually get a salad and the meat is consistent with other Chipotle locations). read more

I placed a to go order at 8:40 and paid online, they are supposed to be open until 10 got there and staff were cleaning up inside with and closed sign on the door i knocked and they pretended they couldn't see or hear me until finally the manager i'm guessing came out and said they were closed and told me i'd have to request a refund. Her reason was that they were short staffed as i can see 4+ people inside. read more

Very fast service and clean restaurant. Came there when it was busy and got through there pretty fast. The salad they gave me was huge and they are very generous with the guacamole. read more

Chipotle Mexican Grill - Steak Salad - Mexican Near Me - Placerville, California

Just wandered in to order a couple burrito bowls the other day, really craving some carnitas. Alas the carnitas was still cookin, needed about ten minutes. So Savannah, who I believe was the manager (had a real managerial attitude, gettin things done like a boss), she gave me a free soda cup for the wait which was already kind enough. However once the carnitas came out and my bowls were fixed up Savannah, being a true angel walking amongst us, comped my entire meal. I couldn't accept the kindness without leaving a nice hefty tip, as I am riddled with guilt whenever people help me like a true millennial. At any rate, this chipotle is always on point and Savannah is a badass. She's too good to just manage a single store in my opinion, somebody give this woman a promotion! Her skills are being under utilized! 10/10 will recommend read more

This place is filthy. Food all over the floors . Bathrooms filthy. The dirtiest chipotle I've ever seen.

I went to this Chipotle last night for the first time and ordered food to go. First, we were rushed through the line, even though we were the only customers in line. After telling the person what I wanted (black beans, bla, bla, bla) he couldn't remember and had to re-ask. Not that big a deal but... Maybe it was because it was so difficult to hear the employees' questions/comments over the noise. As far as the food: my burrito had all the ingredients 'lumped.' In other words, one bite was all salsa, another all rice. It was also so DRY. We ordered chips but alas, no chips! They had no chips at 7:00pm on a Friday night. How is is possible for a Mexican themed fast food place to be out of chips? Poor planning? I also ordered a salad but they forgot to put the dressing in the bag. Not impressed. I should note that the cashier was very friendly. However, based on the food and ordering chaos, I never plan to return. read more

Let's get this part out of the way. The food is very good. You get what you pay for. If you want quality it isn't going to be cheap. We're okay with that. Chipotle Grill typically staffs friendly 20-something year old "kids". They are obviously well trained and efficient, which reflects training protocol that is very good. Kudos to the brass for this. A couple of things are a bit irritating about Chipotle in recent visits. First, we DO NOT want the people who are creating our food with excessive tattoos and nose piercings, no matter how nice they are! It's effing gross okay. Nuff said. Lastly, I found out that adding one too many items to my quesadilla DOUBLES the cost of it. Yes, you heard it correct, adding a few bell peppers doubles the price and it automatically gets kicked up to the price of a huge burrito! We're okay with paying something additional, that's reasonable, but this pricing policy is ABSURD! Fix it! Should be 5 star, but 3 is all they get from us. read more

Rice, Beans, Lettuce, Tortilla Chips, not what I would consider high dollar ingredients; at least you could be a little more generous. I'm guessing the owner or manager is a cheap skate, and tells the staff to skimp on product. Too bad, the one off Douglas in Roseville isn't much better. Too many posers working there. I know right! You make minimum wage rolling burritos. Both places are probably owned by the same guy. I've been to many other Chipotle without issue. read more

Horrible service, lady at cashier never smiles or says thank you, or anything !! Just got a side of guacamole and found a half an avocado not even mashed up at all.. And then I find stems in my food.. These people are lazy and not friendly at all. read more

To whom it may concern, I just had the best chicken bowls ever and it wasn't because of the food, which was absolutely amazing with generous portions of the freshest ingredients. Shawn the manager and the extremely friendly staff were amazing as they accommodated me and my handicapped friend to make todays lunch very memorable. The restaurant was cool, clean, with all the staff very attentive to the customers. Shawn demonstrated a very calm demeanor while delegating to staff. Great job, best Chipotle experience as of yet! Glenn Brown read more

Okay here is what I'm wondering.. Are all leftovers being given to one of the employees fat moms? Because every time I go to this particular Chipotle they jip me on the food. They always give me half a spoon of each thing I ask for. So then I'll tell them, can I have some more please, and they give me even less, like a teaspoons worth. Like I'm a gerber baby. So the last time I went, I thought I had all this BS figured out. I said let me get a side of rice.. Yeah, like how are you going to jip me now hahaha. So he gives me a baby scoop, and I say go ahead and fill that up buddy. He fills it up and charges me 4.80 for it. WTF! I think if I was ever going to hate a chipotle this one would definitely win that award. So you get 1 middle finger, and 1 star. read more

Pretty as usual, but that's good because that means the food is fresh and hot. I did notice that use a lot more herbs in their salsa. I could really taste the oregano that was either in the mild or corn salsa. not sure which as I got both and they just kinda got all mixed up. read more

Yeah, it's strange. Mediocre teenagers with attitude ruin the experience and the serving sizes. Other than that, it's good ol' Chipotle as usual. Just keep the advice in mind. read more

I used to Love Chipotle, it was our go to place for the I-don't-feel-like-cooking night each week. On the way to Tahoe in December we stopped at this Chipotle and grabbed some burritos to go for the trip. The chicken in my burrito was almost Raw. The taste and texture was sickening and I have not been able to stand the smell of Chipotle since that one bite. Yuck. read more

Went today with my daughter and we both ordered burritos, mine carnitas and hers chicken. Won't be going back. The burritos were cold and the liquid sour cream ran down my arms. Funny thing is the asst. manager was checking the food with a thermometer while we were being served our food. No wonder Chipotle is always in the news... read more

Bad service, the guy making food was like a robot and was like he was rushing us and no small talk allowed, not busy either only couple there read more

The food is awesome like usual. However, all the teenagers that work there have all their friends hanging out. So, their to busy talking to help us. Also, there are some employees behind the counter and in the back without their uniforms on. One girl with teal tipped hair and a unicorn shirt on was talking to some employees who were actually working and proceeded to cough without covering her mouth RIGHT above the food the WORKING employees were preparing. Someone needs to get those teens under control. read more

I Came in tonight with my daughter at about 6pm, to get a burrito and a few sides. When i ordered my daughters (all she will eat here is the rice with cheese on top) so i ask for a few sides, starting with white rice. The employee begins to close the to-go container... I was like "that's not enough can I get another scoop?" SO HE ROLLS HIS EYES AT ME!! I ignore it, he adds another scoop and begins to close it again . I was like "im not done with that i need a scoop of cheese on top." HE ROLLS HIS EYES AGAIN! I didn't want to make a scene so i didn't say a thing. wow this guy and for what? because he had absolutely no patience, and was just trying to rush to the next customer?.So rude! I payed for all 3 sides plus my burrito and left. Won't ever come back. horrible customer service!! read more

Literally out of guac the past three times I've been here. Please get your stuff together and give the people what they want!

Arrived at the restaurant five minutes before opening team members were standing at the counter front door was unlocked I went into make an order they said they weren't quite open yet and told me I needed to go wait outside for shrink issues. Shrink is a safety that requires you to keep the door locked to be safe no sign saying we're closed or not open yet lost my business I went up the street. read more

Incredible!! Delicious food, friendly staff, I'm so happy! Don't listen to the haters on here. This chipotle is FIRE in my books! read more

Chipotle Mexican Grill - DELICIOUS!! - Mexican Near Me - Placerville, California

the employees decided to throw my wallet away. i left my wallet there on a friday night. i didn't realize i didn't have it until sunday so i called no one answered. then i called monday and the girl i talked to told me the employees through my wallet away on sunday and laughed while she said it. Then said they aren't allowed to keep stuff like that and that it was safer to throw away. my WHOLE wallet?? i worked in a restaurant before and we kept debit cards that were left from years ago. then I asked her if i could speak to a manager and she said she was a shift manager and i asked for the store manager and she said there was no one higher then her. absolutely ridiculous. NEVER will be going back to this establishment again. read more

Best one I've been to !!! Maiah was extremely helpful and generous. I will be coming back regularly

At this Chipotle we are usually pleased with service, portion & quality. Yesterday was a totally different story on all 3 levels. Ordered the buritto bowl with chorizo for the first time. Rice was usual amount, beans on the light side but OK. When he got to the Chorizo it was clear that the pan had only remnants left. He scraped the pan and came up with a spoonful of crumbs (about the size of a BB) and sprinkled them over the beans. This was maybe a little more than half the meat in a typical bowl. He then looked at the grill where there was more chorizo. I expected him to ask me to wait a moment. Instead he slid the bowl down the line. I asked if that was all the meat he was going to put in the bowl but he just walked away. I cannot say if he heard me or not. I asked the fixings person if that was all the meat they intended to put in the bowl. First response was I could get salsa on the side in a little cup. I asked again. Response 'Oh the chorizo is fresh. It hasn't been on the line more than 10 minutes'. I asked again. Response 'Oh do you want me to add some other type of meat'. All I wanted was usual amount of meat, in this case chorizo. Exasperated I gave up and just took the bowl as it was. Quality should start with the first person. He knew there was not enough for a correct portion, but he had a line of customers and correcting the error would have delayed things. Maybe a training booster will help. 2nd star is added because this Chipotle is usually good. read more

I like this location of Chipotle.. I go to several locations because I can usually order something that is in line with fairly clean eating habits. The Placerville shop is relatively new and has a large open layout which always seems to be clean and tidy. In terms of the food, you can expect the usual Chipotle choices, portions, speed, and prices of course. The employees at this particular location seem to go out of their way to be nice and friendly. I like that. I don't see quite the chaos at this location as with some of the others (I'm talking to you Rancho Cordova). Not much else to say. I like it. read more

Probably hands down the best food experience I have had at a chain restaurant. Whoever owns this business has hired the BEST staff!!! Happy to have made the stop on our way through read more

Usually go to this Chiptole and they are always very nice but today when we went in we wanted some guac but they were fresh out. The extremely nice cashier offered to give us a get one free coupon for next time but then decided to comp our entire meal instead. Their service was super friendly and very kind. Thanks Chiptole staff! Cheers read more

We come here a lot. And usually we never have issues but today I was treated really badly by the lady who was at the front making burritos. I was already having a horrible day being sick and pregnant, we walk in and I accidentally dropped my Jamba Juice and it spills all over the floor and all over myself. :( I went to walk up to the window to ask her for a towel or something so I can clean it up, she just stares at me with this rude blank face. I asked her no joke 5 or 6 times. She didn't get a damn towel! I had to go ask someone else working there. She made me feel so stupid! I'm standing there with smoothie all over me and she didn't blink an eye, just stood there and stared at me very rudely. After another kind employee comes to give me a towel to clean myself up, I glance back over at this woman and she stares at me and rolls her eyes straight in my face!!! Thank you for making me feel even more embarrassed, as if I wasn't embarrassed enough as it is. This woman should not be in customer service at all. She was older with lighter hair and a horrible scowl on her face. It she's working we will not be coming back. I hope this helps the management. read more

Every time I come here the fajitas and chicken are completely covered in salt hard to enjoy and seems like the staff are high like smoked a lot of weed before their shift.. read more

Ordering online is convenient. Law enforcement are seen dining here often. The service is fast. Dining area is clean and sparkly. Staff are welcoming and nice. Patio dining is available, too. read more

This is the worst chipotle I've ever been to, the employees have the worst attitude ever, they are always pissed and make you feel guilty for walking in the place , bunch of people in back yet it takes 30 min to get food because one person is making 2 burritos... that's right 2 i n 30 min wait for no reason I honestly will never step foot in this one again. read more

It's good, but there are better local options. There are two other Mexican places within a mile - one by Kmart the other behind McDonalds - and the best local Mexican place (IMHO) - Soto's - over on Placerville Dr. - about 2 miles away. Chipotle serves a decent meal, don't get me wrong, but it seems so generic - where's the flavor? It's dumbed down Mexican for the average palate. read more

I drive through Placerville a lot and I also happen to LOVE Chipotle so I always stop in on this one because it's right off the road. Sunday was the third time this location was closed and locked during business hours on a and I couldn't get food. I pulled up at 9pm and the doors were locked. Employees were inside cleaning and there was still food in the trays where they make the burritos. I even knocked on the door and the employees ignored me even though they could see me clearly. I even went to a different location nearby an had the same exact experience at another Chipotle. I understand that business might be slow but the hours on the door say they are open until 10 pm! This is bad business! read more

This location is the worst chipotle I have ever been to. They are extremely relaxed, they mumble and throw a harsh attitude into the mix as well. The older woman with long dirty blonde hair with glasses, and the short haired brunette woman were so rude to me and my friends this afternoon. They honestly seem so angry at the world, and they have no sense of customer service whatsoever. read more

This is your typical Chipotle fast food restaurant. I really didn't observe any differences from the one in Folsom, as some have said. My only complaint is that the music was so loud we couldn't hear each other talk, but they gladly turned it down when I asked them to. If you want the very best burrito in Placerville, though, go right across the street to Fresh Mex. read more

I love chipotle everywhere but here! Recently I temporary moved here and was so disappointed by service and portion sizes! I was thinking it happened only once but every time I stop by here something going wrong! Once they charged me more than it should be, than they put guacamole on my plate while I was asking on the side and after I mention it they start removing it by hand. It looked so messy. It was so disgusting! Plus no apology! So I start avoid that place:( read more