Now that's what you expect from chipotle especially when paid extra for the added toppings. Portions were good and fresh. Pickup was ready by the time we came in. It's warm and all set to go. Very close and convenient to airport. Plenty of parking and friendly staff read more

Chipotle Mexican Grill - Dog - Mexican Near Me - Portland, Oregon

Would like to add that their customer response team is terrible too. Yes, they respond, but Sheldon did nothing! The food is dirty.. the ambiance is the same! Dirty and unclean. Don't listen to their CSR team! read more

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I saw an employee touching his genitals with a pair of gloves, then didn't switch for the food. Absolutely disgusting. Threw my food away after getting it. What is the point of this place? read more

Don't go here. They chose to mop while still open, which made the floor so slippery. It would be much more efficient to speed mop after closing, so you don't have to maneuver around customers and have them tracking crap in on their shoes, dirtying up the floors as soon as you mop it. They have a padlock on the Bathroom which is so annoying. I'll never understand this. It's like Bridge To Terabithia where Janice the troll makes the kids pay to pee. When I finally got up to the front of the line after waiting like 30 minutes behind a hoard of high maintenance people being helped by only one employee, I read that they're out of ALL THE GOOD TOPPINGS. Guacamole, corn, pico, and fajitas. Oh, nice! Put the sign on the door next time. Smh. Also the last time my friends and I came here, we got in a crash after leaving cause a car side-swiped us pulling out into the road. Another reason I don't like this chipotle. read more

Chipotle Mexican Grill - Out of everything good. Corn, pico, guac, al pastor, and fajitas. This was at about 10 pm. - Mexican Near Me - Portland, Oregon

The big burly "hispanic" man with the full beard and glasses and the star tattoo on his neck with eyes, has had an extremely rude attitude the past few times I've been here. I'm pretty sure he's a manager. He has reacted to customers as if they are cussing him out or killed someone in his family. He also yelled at an old man for not having the right card. He clearly has lots of underlying issues that need to be handled and clearly that can't happen at chipotle. I do not believe the way he is treating customers the way that the chipotle values would expect him to execute. read more

My husband and I came here after a long travel day hoping for some quick and good dinner. They closed at 11pm and we got there around 9:20pm. The young lady serving us seemed very rushed and frantic despite the restaurant not being super busy. As she's building our meals I ask for chips to which she says they're out, I then ask for corn salsa to which she also says they're out of. My guess is that they were not out of the said items, they just didn't want to fill them as they were closing in 1.5 hours, which is just ridiculous. My husband asked for guacamole on his burrito which is a significant up charge as is when you could run to target across the way and get a whole avocado for cheaper, and the woman tapped all the guacamole off the spoon back into the container and then put a tiny dollop on his burrito. Being as it's an up charge my husband kindly asked for a little more, and she did the same dance only adding a tiny bit more. We agreed that not providing an appropriate amount of paid toppings was likely due to the employees not wanting to run out of more topping as they had decided they were done refilling the topping tubs for the night. Once we got our meals we began to eat and both agreed the food was incredibly bland and tasted like nothing. My husband noted the rice in his burrito was more flavorful than anything else. The restaurant itself was fairly clean, and well maintained. I understand wanting to get off at a good time but it's incredibly frustrating when it's an 1.5 before the establishment closes and you're not pre warned that your meal is going to be both expensive and gross. Felt like a huge waste of money, not a good feeling in this economy. I am a long time lover of chipotle and have been impressed with their QA in the past so I'm hoping chipotle gets a better handle on this particular establishment as I see it's not uncommon to have issues here. read more

I recently visited Chitpotle. Unfortunately, it was a pretty disappointing experience. When I got there, I was informed they were out of several key ingredients: steak, lettuce, sour cream, chips, and fajitas. This was extremely disappointing and frustrating. I was really looking forward to having this meal. In addition, the food prep station where they make people's orders was absolutely filthy. Cheese was all over the counter and the employees were not rushing to clean it at all. read more

Can't give a one star, because the gal was quite nice, but the last two times they have not had salad dressing, and this time no salad. The last time I was in I just ate the salad with no dressing. I was told the blender was broke. Sorry target is right next door...can they not get a subpar blender temporarily? Last time I was in there were multiple people with no one saying "I will be with you in a minute"...finally I said, "Excuse me but was anyone going to help me?" I feel like this restauant is going down the tubes, read more

I went to this location at 8:30 on a Wednesday evening. There was no workers there when we walked in and then eventually saw two come out of the bathroom, one who did not wash his hands or wear gloves before serving the person infront of me and the rest of them ignored us. all of the food was mixed together, and it looked really freaking disgusting and every single employee had in an airpod if not two. was completely ignored as the people in front of us must've been their friends. I eventually just left because I didn't feel comfortable giving them my money.. do better read more

Chipotle Mexican Grill - everything is mixed - Mexican Near Me - Portland, Oregon

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It's been almost a month since I ate here and it's still on my mind. Probably the worst food establishment I've been to in a while in general. I wish I filled out a review when I got the email, but I deleted the email. I could not believe how filthy this Chipotle was. And it wasn't the employee's fault. There was one single employee trying to fulfill every order. The grill had a large burn mess on top of it. The garbage in the kitchen had waste around it. There was a a lot of food scraps between food trays. The rice was undercooked. Some tables were not cleaned. Coca cola syrup was not replaced. I felt bad for the employee, as he was trying his hardest to get everyone fed. But it probably shouldn't have been open that day. read more

Food was good. There about 10:15pm (open til 11pm). All the chair are put up on tables, mop bucket partially blocking the order counter. This did not make for an inviting encounter. 3 young people there. 1 we had no encounter with, working in the back. 1 waited on us and that person was great. Cash register person had serious attitude, complained about getting us a cover for bowls, Obviously wanted to go home for the night. read more

So I worked here for 5 years and was part of the group of folks who left during the downfall in 2021 that caused all the really bad reviews. The store was efficient and well performing prior to my departure. I enjoyed every burrito rolled. The workplace itself was VERY concerning but it seems like those things have turned around and there is more management involvement and accountability. I visit here every so often still because chipotle is good! The food will sometimes be different than other times. The rice can be too limey. The chicken is likely scorched when you go right at opening since it's burning on the grill from reheating from the night before. The queso is sooooo good. I used to get queso corn chicken and beans and put it in a cup and microwave it when home and eat with chips and it was the perfect snack. The pico here is wonderful! Sometimes there's too much lime or not enough cilantro or jalapeño or salt. I am only very critical because I perfected it making it for so many years. Sometimes the lettuce is cut too thick. Sometimes the salsa runs out at the end of the night. Sometimes the steak is dry. There are a lot of variables but it tends to be pretty predicable all around. It gets busy at 12 and 5. It's empty at 3pm and 7pm. Saturdays are always busy. There are sometimes no forks or napkins. Sometimes the trash is overflowing. The times I have gone back in the last 3 years have been good enough to keep me coming back. A tip for customers is that knowing what you want and being specific will help the line move quickly. Anyways enjoy!! The best thing I've ever had is quesadilla tacos. Ask for 3 kids quesadillas opened up then fill with desired toppings. It's extra but worth it. I recommend getting a red cup of lettuce so it doesn't get soggy when you reheat it. My life's worst traumas happened here but don't worry I graduated therapy yesterday. The water here is really good! read more

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This Chipotle is a liability to the Chipotle brand. Horrible service, missing food items early in the evening, they didn't have any fajita veggies, and almost no beef, of any type, and overall attitude was poor. They rolled my burrito into a ball, not a burrito. I asked if this was a joke, and I meant it, the attitude was that poor.. she said what? I mentioned how it was a ball. She rolled it into a burrito and then roll the burrito into a ball, like starting from the end. The girl who started with burrito said it's ok claiming it meets the chipotle standard. I'm serious, it was a legit square/ball. I said, never mind, let's just do a bowl. Then she just left it as it was rolled with foil and put it in a bowl! Tables were dirty, and bad ambiance. I love chipotle but I don't think I'll be coming back to this one anytime soon. Pretty turned off to chipotle as a joke as well. Horrible management here! read more

Very unprofessional, the location says they do not close until 11pm . Walked in at 8pm along with other families and were never greeted by their staff. The cashier just kept looking at us. Then someone from the back walks out and say they are out of virtually everything after about 5 minutes of standing there and the lady preparing other orders. Again they should not be out of everything 3 hours before closing time. They looked under the influence. Terrible customer service needs to be retrained by the district manager or let go. 10/27 at 8:00pm is the timestamp read more

I decided to splurge and get myself a burrito bowl it is 11:02 AM. The restaurant says it is open at 10:30. I went into the restaurant only to be told that they are not open. What kind of business has their doors unlocked but not open a half an hour after they say they're open I guess I won't be trying a burrito bowl. read more

Ordered at 630 for 7pm pickup. It's now 730 and no food in sight. I'm the only one at the restaurant - no one else eating. One guy keeps leaving to pet a dog inside the store. This place is a pretty big mess even by fast food standards. Convenient airport location but it's poorly run. Drive elsewhere and keep looking. read more

The blonde girl didn't even try to wrap my burrito normally a lot of the food was outside of the burrito and she just went ahead and wrapped it all in foil. Very poor service. read more

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I stop in from time to time when staying in the area before catching a flight. This location continues to be the dirtiest Chipotle I've ever eaten at, both behind the glass as well as the dinning area. I'm surprised people aren't getting ill from eating here. The soap dispenser in the men's restroom was inoperable, making me question how clean the workers hands could be. The food quality was also terrible. And, the staff seemed miserable and were unfriendly. It may be a convenient location, but I will not be back read more

FYI- they've made a bunch of staffing changes and have been improving since the last time I chimed in. Haven't seen a sign on the door during business hours in months and the food is still good as ever (: Long lines during lunch and dinner rushes, but that's a good thing! They are busy for a reason, remember to tip well, folks. read more

I went to the one near PDX airport and ordered Chicken Quesadilla and it was so bad I have to trash it and never go back again

Filthy. Young workers with minimal communication skills. The cashier (pink long hair) had her back turned to us as we stood in front of her waiting to pay...she was having a conversation with a co worker. The food was fine but the interior was gross, and it wasn't that busy. If this is a franchise and I was the owner I'd be livid. read more

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The food was really good! I was able to order within minutes. I ordered the veggie and it was so good! I enjoyed it so much that I ate the whole meal in one seating! They gave such a good amount. The employees are very friendly and helpful. The seating area is so nice and clean. It feels so nice to sit and dine in with me and my family. They also have outdoor seating that was perfect for the sunny weather. I highly recommend this place. I'll definitely come back! read more

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Just posting an update. Got Chipotle delivered to work for free. Decided to go with tacos instead of a salad. I thought this would be harder to mess up. Wrong! Got the three taco meal. Got the veggie protein with some grilled veggies. I declined to get rice and beans. This just meant that there was not much filling in the tacos. When they got to me they were so soggy that the bottom of all the tacos just fell out. They also put the sour cream on the outside of the tacos?!?! Are all Chipotles this awful or is it just this one? read more

Chipotle Mexican Grill - This is supposed to be a salad. HUGE DISAPPOINTMENT!! - Mexican Near Me - Portland, Oregon

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Arrived at 11:30am and they did not have any grilled veggies, or any iced teas available. Ordered 2 burritos, which were extremely messy and wet. The people working here do not care about the food quality or customers. I would NEVER go back!!!! read more

I ordered 3 burrito bowls and a burrito. Asked for vinaigrette which is usually free. Was told that it was $1.10 each when it's usually free and then was charged $1.60 for each and they are barely a 3rd of the way full. Disappointment. Not sure who shift lead was but I assume Brandon since it was a girl checking me out and the receipt says the host was Brandon. If he was the shift lead it was his idea to charge for vinaigrette. The money doesn't go to you buddy so i'm not sure why you're so worried about charging for little knick knacks like that. Inside the store is also dirty, napkins and other trash all over the floor. read more

Chipotle Mexican Grill - Vinaigrette - Mexican Near Me - Portland, Oregon

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Constant food contamination issues. Mystery meat is frequently mixed into their rice and beans and it's still happening. Avoid if you have allergies, expect basic food safety practices, or are vegetarian/vegan. read more

Certainly one of the worst chipotle experience. The store was DIRTY ...like you could confuse it with a dumpster. There was food/trash thrown all over the floors ,on the counters ,on the table . The staff gave zero f***s for the customers and had such a crap attitude. They were not only rude and indifferent but also mean. The food containers were empty and when I asked them to refill or at least give me the expected serving ,they told me that they ran out of it ?? How do you run out of so many things at middle of the day and still keep the store open and charge people full price ?? The staff was rude and condescending and did not certainly care about it . Excuse me for wanting the bare minimum when I am paying. read more

Pretty sad, they told me I have to order online. So that's what was doing and a guy comes in after me and they let him order. Staff is not friendly and rude. My food was dry. This location not good. Forgot to mention how dirty it was. They obviously don't know how to use a broom and dust pan. Their counter where they make the bowls had food all over it. I would think the owner would check up on his team- if he cares about his business. read more

The people were friendly! BUT, what is the point of having a pickup time when you place an online order if once you get there they still have to make your entire order. Lastly cheese in my cheese-only quesadilla isn't even melted. Pretty disappointing. read more

I do feel as though reviewing chipotle is really less about the food because the system they have in place provides pretty equal food everywhere. However, the environment had a lot of work to do. The bathrooms were not clean, the trash was overflowing and the floors were sticky. And, while the food was consistent for the most part with other chipotles, I think there is an employee here who mistook a jalapeño for a bell pepper in their fajita veggies as there was no bell peppers and only large chunks of jalapeños. We left with just expecting more from a national brand. read more

Are the kids who work here alright? I went here last night and the place was a filthy mess. Every table was dirty. The counter where they put the food together was covered with food and they were dragging peoples bowls and burrito wrappers through the mess. The back counter where they prep meat was a disaster. Chips all over the counter. The chicken was not even warm. The guacamole had browned. There were 6 staff who all looked miserable. Don't go there people. They need a chance to catch up and get some more training. read more

Stopped in for a quick bite because my husband was craving Chipotle. The entire place looked like they were about to shut down or go out of business. Chairs were stacked against the walls, the lemonade dispenser was empty and not running, utensils in a paper cup on the table, as well as their napkins. The whole establishment smelled horrible and all the tables were dirty with food and crumbs. Trash bags on top of where the trash can was inside the restaurant which is very unsanitary, considering there are tables right next to the garbage can... They were out of beans, green salsa, pico, salad dressing, sour cream, fajitas. The Asian girl at the register rolled her eyes at me when I asked for the red salsa on the side. She was also wearing an AirPod in her ear. Staff was not very professional or friendly, except for one young lady that was all smiles and friendly. Will not be returning to this location. read more

This location only had one employee working in the front of the Restarant.. the ingredients looked dried out and scarce .. I waited for about 10 minutes behind a group of 3 people ordering together and ended up deciding it just looked so bad it just wasn't a good bet - something is super off with this location read more

Came here with a huge group from a conference we were attending. The workers were so efficient and patient with the kids. Most of the kids we brought had never been to a Chipotle and they were not rushed through, everyone working took the time to explain their options and answer questions. The food was fresh and tasty, really thankful for the crew there. read more

This was the worst experience ever. The girls working had the worst attitude! They had no sense of customer service what so ever- if they have such a negative attitude at work then they should not be working- simple as that. My bowl was hardly filled half full and when I pointed that out to them they acted as if I was the crazy one. Store was dirty, ingredients were limited and not the best quality- my stomach was in knots after eating... Do not go here!!! read more

Chipotle Mexican Grill - Steak Bowl - Mexican Near Me - Portland, Oregon

AVOID! This place should be closed down. I thought people were just exaggerating. but really the worst service I've ever had. they were out of most toppings and then brought out more and seemed annoyed when we asked for them. then, tried to charge us extra even though they said we could have it because they were all out of toppings....then the girl checking us out still insisted that we pay extra. The manager looked unconcerned and said it was just a misunderstanding, but still made is pay extra. Food looked old and questionable. This place should really be shut down. read more

I stopped by this Chipotle around June 26th at about 6 pm. The front cement entrance was very dirty as I approached the front door. Upon entry, the filth continued throughout. Soiled and unclean is my first impression as I walked to the counter. The employees were chatting with each other and with no customers I decided to use the restroom before ordering. Soon as I opened the door the wrenching smell of vomit permeated choking me in motion. I walked away immediately and went back to the counter to order. Now, with only few people ordering I looked over the food product in the counter. There was food stuff caked around the containers and the food did not look fresh. It was most disappointing, for Chipotle standards are usually high and predictable. Needless to say, I just scoffed and walk out. The employees do not care from the moment of entry to the festival bathroom atmosphere and counters with food product of a Mexican roach coach. NO WONDER THIS PLACE HAS 2 STARS WHICH IS REMARKABLE.. I would give it a ZERO STAR RATING IF I COULD!! DISGUSTING read more

Easily the worst chipotle I have ever been too. I am in town for the week and 4 straight days in a row they have had a sign on the door of being out of multiple things or only taking online orders due to short staffing. Today's sign read we are out of both rice's, beans, chips and forks. read more

This place is awful. By far the dirtiest messiest chipotle I've been to. They constantly run out of ingredients including sour cream cheese chicken tortillas, it's wild. Avoid this chipotle at all costs. Maybe it's good in the evening but definitely don't go there at lunch. read more

My husband got me chicken quesadilla and the chicken was so burnt I threw the whole thing out I can't believe they would sell something like that just gross! I love chipotle but why is the chicken always burnt? They need to train their workers before letting them grill meat! The portions are very small and over all food quality has fallen since a few years ago! The workers always seem too tired to serve food. Just over all a bad experience for us. read more