Subway but for burritos... This place is literally horrible! The ingredients they have are weird, not Hispanic type ingredients you would find in an authentic burrito. The proportions are wack, I was watching the guy slam a huge dab of sour cream on everyone's burrito like it was going out of style. We get to the end of the line, added some chips and salsa... it came out to like 27 dollars with a beer from the cooler. we go get some water, no ice in the machine... so we sit down I pop open my beer, it's beyond warm. I'm literally cringing out at this point. Open the bag of chips to find out they are stale. Okay so at least my burrito won't be horrible right? They couldn't even wrap it very well! It falls apart in my hand by the time I even take a couple bites... I ended up pouring Everything out and eating my burrito with a spoon. It didn't taste bad, but I still I don't understand why anyone would come here... read more

Read that Chipolte is in the midst of a resuregence and saw they had a new Carne Asada option so wife and I decided to give Chiplte another chance. We ordered a carne asada burito. The carne asada was tough as shoe leather and we ended up throwing it away. I don't think Chipolte is back yet. read more

This place is horrible when i ordered my food they had no white rice and she said it would be 30 minutes smh no guacamole no corn salsa and the guy making the meat was just standing around looking out the window. I could be wrong but he could have been making guacamole or corn salsa I instead of standing around and I ordered a Mexican Coke that was warm smh I think I'll drive further to a better chipotle. Stay away!!! read more

Filthy dining room. Every table was dirty as well as the floors. Service was the only good thing.

The last two times I have been here they run out of ingredients and refuse to get more from the back. Completely ruins everything about the food. Why pay for a bowl or burrito with literally no ingredients? With an hour and a half still before close they should have brought of more ingredients from the back instead of saying they're out. Just don't see the point in the price if you can even get anything but meat, beans, rice, and lettuce..... very disappointed read more

That cashier named Sophia was super fast and incredibly nice. I didn't have enough money for chips but she let me have them anyways and said she would take care of it for me, it made my day. Clean dining room and amazing, helpful employees, something I love to see! Thanks chipotle for being awesome today. read more

I'm not one to complain but I felt something has to be said but this has to be the worse chipotle I've ever had. They did this once a while ago like 3 months. Food was cold, avocado was brown, & chips stale. This time around we ordered again thinking maybe things had changed, absolutely not, again food cold, avocado brown with a weird taste, chips again stale, & to make it worse the chicken in my burrito was overly salty & I like salt. We still eat chipotle but this location needs help. read more

We were not terribly impressed. The portions sizes seemed much smaller than what we are used to getting at Chipotle. Once my burrito was wrapped up, there was too much tortilla for the fillings--layers and layers of tortilla to bite through! The tea looked way too weak, more like colored water. Health issues, particularly at this time, were also disconcerting. All of the antibacterial hand sanitizers were empty. read more

Don't offer courtesy masks and won't serve you without a mask some of stop in during an emergency and don't have masks on hand. Can't provide a courtesy mask either. Last time I'll be there. read more

Their app said our order would ready at a certain time and we had to wait an additional 15 minutes for our food. The queso was cold and burrito was close to it as well. And they also left out the veggies. Their customer service was ehh too. Come on, guys. read more

A little disappointing. The staff are friendly enough (I really don't put as much weight on customer service as other reviewers seem to - as long as you smile, that's enough for me). But the food is vastly subpar to other Chipotle locations I've been to. The white rice, which I love, was soggy. There were two pieces of steak mixed in with my sofritas. I'm not a religious vegetarian so I didn't mind just picking them out. But for someone like my mother, who absolutely cannot eat anything that has touched beef, that would be a disaster. Please be more considerate and keep your food separate. I was given way too much cheese despite asking for "a little bit" of cheese. The location itself is huge, open, and has lots of seating. But the food quality was a major turn-off for me. read more

Whew! Where do I start? The staff and the management might be high schoolers. It's filthy everywhere and the guy and girl working the assembly line / cashier seems a little "slow". They need supervision. They're also stingy as heck with serving portions here. Just go somewhere else. I already had low expectations based off the reviews but gahhhdang read more

Always slow. There is a line there 99% of the time. No lines at other chipotle. They seem to prioritize online orders as well so they Dont even get to me till like 10 minutes when they are done. Seriously go to any other chipotle then here. read more

Placed an order on the app. Went to go pick it up and had to wait a bit. I wouldn't have minded if the food was actually fresh and they didn't shy away from putting cheese and lettuce into my bowl. Not only that but an employee was literally eating a burrito while preparing the to go order. How disgusting and very unsanitary. I also ordered a chicken quesadilla kids meal and they didn't even bother to put the chicken in the actual quesadilla. Only on the side. Overall the quality of the food was awful, they do very small portions, and will eat while they prep food. read more

I came in to try the new queso, which debuted this week. It was rather bland. While it was not watery, it definitely needs some additional spices to give it a little zest. It was $2.05 + tax for the individual side serving. In addition to the queso, I ordered a soft taco with steak for $2.75 + tax; actually I requested it with half steak/half chicken, which is not advertised on the menu. The taco was good and included a lot of toppings for $2.75. I got a regular soft drink for $1.80 + taxes. With the exception of the queso, I thought everything was good. Chipotle needs to go back to the drawing board on the queso. Tip: place your order online to avoid the long lines and wait. read more

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This location is the worst. Absolute toss up as to wether or not they are open. If they are open, half of the time it's online order only. Good is usually good, if you can get some. If I was the owner, I would sell the location to someone who can actually run it. read more

Definitely wouldn't recommend this location, primarily because the lack of customer service. I sent in a mobile order on my lunch break, arrived 5 min after the designated time, just to wait around for my order. Finally an employee came to inform me that they were out of my protein selection, so they deliberately admitted to not making my order. Long story short, I waited and additional 20 minutes for my order just to be made the wrong way, even after specifying my alterations. I missed my lunch break even though I work right down the road and now I'm hungry and sad. read more

It's a chipotle. Clean, decent, intime mobile orders! I do think it's cool they have a covered patio for warmer weather.

1 word. TERRIBLE. Wish I could rate this place 0 stars. They always are out of chips. Short staffed. Online only ?! Shut the place down why not read more

I ordered a bowl through Uber eats and it was half empty. They put probably 4 strands of lettuce and all guac . Never again

2/16/22 Was late to open Current time 10:52am Opening time:10:45am Looks like the employees are making themselves food or online orders prior to opening the door Idk, but you should open the doors People have places to be and need food! read more

I've never eaten at a Chipotle before. My gf told me to go while I was in Round Rock. First off, I stood there for quite a while without any staff greeting me, taking my order or even saying a single word to me. Eventually the girl that took my order was very nice and fast. The chips were like big balls of salt. I couldn't get past 3. The salsa, red salsa, was good but no edible chips to eat with it. The burrito, i got the carnitas, was ok but definitely not worth $8. The carnitas was so peppery I couldn't taste any meat. That was my first and last time with Chipotle. read more

Ordered an incredible Monday dinner from this location. Great staff, good work ethics in this hour of pandemic. Was a very clean and hygienic venue. An enormous menu to choose from makes my life easy and satisfied. You should stop by at your nearest Chipotle to get your fill. I recommend it and give my best stars for a review. read more

Awful customer service! Dining room is closed and I walk in and no one says a word to me and I placed an online order and It took 30 minutes past it's " ready " time read more

I would give them zero stars if I could. This is the most mismanaged and underwhelming chipotle I have ever been to. They open at 10:45. We go in at 10:50 and they don't even have white rice ready for another 30 mins??? I understand that maybe some people called out or that stuff happens but that is just unacceptable. I make it a point to drive to the chipotle in Pflugerville even though it's more out of my way since this place never has it together. read more

Plastic in my burrito. I've been to this location so many times I lost count. Today was by far the worst experience I have had at this location and or any food restaurant lately. The last thing I would expect while chewing on my S burrito is left over plastic from a bag. Please be more careful with the way your food is handle and have your food handlers wear hair nets the last thing I need worry about is having hair on my food next time I go. Thank you. read more

Chipotle Mexican Grill - Plastic in my burrito. - Fast Food Near Me - Round Rock, Texas

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I've been to the Chipotle on Sundance three times in the last two weeks. Visit 1: They didn't give me the chips I paid for when I ordered online. Called to complain and the manager (Tim) offered me a free meal on my next visit. Visit 2: Claimed my free meal and chips. It was good. Visit 3: It feels like I was cheated out of half a bowl. I only get 4 things in my bowl and it was a sad one this time. Chips are stale. I will need to drive the extra couple miles to get better Chipotle. I do not recommend the Sundance location. read more

My daughter and niece ate here. They said the food was ok. Didn't have lettuce because of the ban but overall they seemed happy. I tasted the guacamole and chips and it was really good!! read more

Oh Chipotle, why would you do me so wrong? This is the 2nd time I've had food poisoning from this location, from the salsa. The first time, I was pretty sure it was the salsa, and stayed away for many months, but the husband kept suggesting it and eventually I gave in. Never again. This is day three of being sick and I definitely have learned my lesson this time. Either they are not washing the veggies, or their own hands, or they are keeping it too long at room temperature. read more

Like other reviewers mentioned, this Chipotle does seem to require a bit more attentive supervision and management as most employees looked very young and some seemed to require a bit more training. For instance, the employee who made my order put a lot of (and disproportionately) extra hot salsa and couldn't wrap my burrito and ended up asking another employee for help. I love their extra hot salsa and that's typically the only salsa I put in my Chipotle order, but this time, he poured so much of it in my burrito that I actually couldn't finish eating it. However, I understand that trainees need practice and experience before getting better, so it was not a huge issue for me. Yet, I do see the need for higher level of management as the establishment not clean as it should be, even when there weren't a lot of customers that needed to be helped. Also, they were out of small drink cups, so they charged me tor a large one even though I didn't need that much. read more

Never had a bad experience at a Chipotle. Been going to them for as long as they have been in existence. They're vegetarian friendly, have tons of options, both healthy & not-so, the BEST chips and guacamole! Great tea, beer and even margaritas if you want it! And best of all, they source their meat from farms who treat their animals ethically, don't pump them full of chemicals, which would later end up in your body. When I think of Chipotle, I think responsible, ethical, and delicious! read more

If you're going to be out of something so important, aka not being able to make bowls. I understand things happen, however a simple announcement before waiting in a 25min line would be nice. It's always something with this location. read more

It's worst location in Austin or in round rock always under stuff always not organise worst customer service... not coming to that location again. Plus they always they run out of food even in slow days or time read more

Ok so I'm not one to ever write reviews about anything, but the order I received from this Chipotle location today was just unacceptable. I placed and online order of just a double chicken burrito bowl with brown rice, pinto beans, sour cream and cheese as well as a small side of guacamole. Easy enough? Well, upon opening my bowl at home I noticed there was hardly any chicken in it at all (I got double) as well as their corn being added which I didn't even order. This to me wasn't a huge deal until I took out my side of guacamole. It was black! Inedible to the point where I'd probably get sick because of how rotten it was. I would have rather them forgotten my guacamole or said it was unavailable then get what what I was given. Normally this chipotle is relatively decent in terms of food and service, but my order today was just awful I'm sorry. read more

Chipotle Mexican Grill - nearly black guacamole - Fast Food Near Me - Round Rock, Texas

It wouldn't let give half a star. Chipotle why you charging regular price for children's bowl. Rice is the cheapest thing in the bowl and serving portions are so cheap. Either poorly trained on portion control or just robbing everyone. I will never go there ever again. When I ask for adult servicing the worker gave me a ugly look. For $9/$10 I want a bowl not a sample. read more

I went out of my way to make an account for this, I usually do not care enough about this to take action but this location is so poorly run and does not deserve your money I felt the need to say something, terrible. read more

I love this Chipotle. It's my Chipotle and they make everything better than the other Chipotles. The ladies behind the glass are always very nice and they pretty much know my order (no rice!!!!!!) Cute outside seating to for when it's lovely outside! read more

Chipotle Mexican Grill - Lovely outdoor seating - Fast Food Near Me - Round Rock, Texas

I ordered delivery from this Chipotle. The chips were stale, bendable, greasy triangles of fried tortillas from last night's batch. When I complained to make it right, the manager referred me to a help line. If they can sell me last night's chips, what else isn't made fresh today? read more

Oh my gosh this place is filthy!! The workers don't even greet you let alone acknowledge you I understand times are hard but at least look alive, the corporate needs to come in & do something because this should be completely unacceptable...I just walked out because it was so filthy read more

This places sucks. I've been waiting for 35 minutes for an online order. How hard is it to to put stuff in a bowl? They have high schoolers doing it like seriously. Not hard to stop talking to your friends and make the customers order. I really hope the whole staff I saw tonight gets fired and they get people who actually care about their jobs. If you don't like working here then leave no need to punish the customers for your incompetence and laziness. read more