So bad...I love chipotle and usually the food is always fresh and delicious but this location has always had bad food. The rice was hard as a rock, I had to scoop it out of my burrito. The food was not fresh and the girl who rolled our burritos did a terrible job, my burrito opened and fell apart after the first bite. Save yourself the heartache and go to the chipotle in QC read more

Went with my brother, and got a bowl, white rice, black beans, half chicken and half steak, sour cream and a side of chimichurri. The service was fast, professional and friendly. There's weren't a lot of people there, but they had great music playing at the time we went. Chipotle never fails at being great. And this is a fairly new location here in San Tan Valley read more

Chipotle Mexican Grill - A custom bowl with a side of chimichurri - Mexican Near Me - San Tan Valley, Arizona

Food tasted rancid. Had to throw it away to make sure I didn't get sick. Used the online chat to complain and it stated someone would call no call no refund just bad food. There was no line and food was ready when I arrived. read more

I've been to a lot of Chipotle in my life it's one of my favorite places to eat and they all have been good with no complaints and I was finally excited to have one so close to home but this location is a joke and has let me down each time I've been there with small portions, always out of things, rice is always hard customers service is incredibly unhelpful and rude the manager and owner should be ashamed of themselves read more

We got our bowls and because they were out of meats, we had to wait, so couldn't watch them prepare the food, otherwise I would have made sure stupidity like this didn't happen. They drowned the TWO bowls in so much sour cream that they weren't edible. We didn't know they did this until we got home. We contacted management via the app, and they gave us a canned response about trying to do better. How about offering money back or to remake the item? Terrible service all around! read more

Chipotle Mexican Grill - Want some bowl with your sour cream? - Mexican Near Me - San Tan Valley, Arizona

we order from here often and it's always hit or miss - well this time we had enough .. we ordered the large bag of chips and i kid you not there are probably 6 full chips in this bag total .. so disappointing .. especially for the price we pay. might have to start going to the chipotle a little ways down the road or just trying somewhere else. :/ read more

Chipotle Mexican Grill - Mexican Near Me - San Tan Valley, Arizona

Ryan and JU were great. Good was good. Atmosphere great. Food was tasty I would go back again

I have gone here on 3 seperate occasions, everytime it is a shitshow. Today when I went they were out of the following, White Rice, Brown Rice, Steak, Fajita Vegetables, Sour Cream, Queso. When I started my order she informed me that they would have brown rice in a few minutes but they were 'out of white rice for the night' -it was 6pm, they close at 10pm. The staff was extremely rude, the guy making my burrito had a chip on his shoulder the whole time, making it seem like asking for salsa on my burrito was some kind of fucking problem for him. The guy at check out has an iq equivalent to the temperature outside, I had to repeat my order to him 3 times in addition to reminding him that I was paying for my order and my girlfriends order. We both got fountain drinks but they did not inform us that their ice machine is broken (looking at other reviews it appears its been broken for atleast a month) also they were out of both Coke and Mr Pibb. They have what seems like 10 people working there but they are all doing nothing. My recommendation would be to save yourself the annoyance and drive the extra 3 miles over to Power Rd. to the other Chipotle. read more

It was a simple burrito bowl for take out. Placed the order on the app and picked up on time. Got home and had to toss it. Asked for no beans and extra fajita veggies. Looked like extra beans and no fajita veggies. Should have went back but decided not to for obvious reasons. $17 wasted read more

I order from this store at least once a week. However, last night when I ordered via DoorDash, I was not pleased with what I received. I ordered extra everything for my bowl (what is the purpose of having that option on line if you dont provide it) but when I received my bowl it was very light and felt like they skimped me out of everything. There was barley any rice, cheese, corn, sour cream...I was not please at all with my order. I do not have a vehicle so I have to order my items on line. I should receive the same service on line as I would going into the restaurant! read more

I've never been disappointed by a Chipotle meal. For the best prices, get the burrito or burrito bowl. The employees are kind, polite, concise, and speedy, just don't be afraid to ask questions. The sit-down is alright, and the Wi-Fi is generally never great at these locations so get your food to-go if you're thinking about studying after ordering. Chipotle wins in consistency as they consistently have amazing chicken and selections. I stay for their prices and taste. read more

Placed an online order through the app. I live 3 minutes away and by the time i picked up my order and got home, one of the 3 bowls we had ordered was completely cold. I took a bite out of my bowl and there was a rock! Yes, a ROCK. I immediately went back to chipotle and voiced my concerns and had my food remade. However, in the food service industry i dont understand how a ROCK ends up inside the food. I have worked in the food service industry myself and i dont see how that is sanitary in any way, in no circumstance should stuff like that end up in what others are consuming. absolutely ridiculous. read more

The portions here are crazy, you pay almost 5$ extra for double meat and I feel like you get skimped EVERY TIME

Worst chipotle in pinal county nobody is happy try to under serve every portion no matter what you're getting! I laughed so hard on the commercial with the guy from San Tan valley it's never like that when you go in, Queen Creek ones kill this one in everything! read more

One of the worst chipotles when it comes to mobile pickup orders. Something is always missing or wrong. Most recent issue, ordered 2 kids quesadillas and ended up just getting 2 mini tortillas with no cheese. Do not trust this location. read more

Looks like any other location but the prices continue to increase and quality does not. In fact, my steak has never been more chewy. Portion sizes have been cut in half. Tonight's example was a quesadilla that is folded in a new way to hold less inside. Service was alright but I am glad to have had a gift card because I won't be spending any of my money here for a while until things change. I suggest you don't either. read more

Wow. I have ordered through the Chipotlane 3 times and EVERY single time they have messed up the order. Just got home, and they didn't put the steak bowl in my bag. Granted, I should have checked my bag. But I just trusted it was all in there. Tried calling and you get an operator. You can't call the actual location. If anyone at this location reads this, please try to do better. Your staff has messed up my order 3/3 times. Learned my lesson. Don't support this chain. read more

I was really impressed with this location. They were well staffed and the burrito was filled generously with chicken and cheese. They were clean on the inside and the outside, and while they were doing steady business but there wasn't a wait. read more

Very friendly service but dirty. Floor is dirty. Tables are dirty. They looked wiped but lots of smudges. I like how frizzy their sodas are though. Bathrooms were clean. read more

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I just wanna shout out whoever was making the to go food last night. I normally can not stand ordering chipotle via delivery apps due to small portion sizes, cold food and just crap quality. Most times I order delivery I get a burrito small enough to feed a toddler. Not last night. My burrito was normal chipotle size and seemed like they even put a little extra in it, just the way I like it without asking. Both my wife and I are always second guessing ourselves ordering delivery from chipotle but this experience has me okay with trying again. Thank you guys for a going the extra mile for to go orders yesterday! Will definitely keep you guys in mind next time we are looking for a quick meal delivered. read more

Fatty steak, stale chips, cold food, and we paid $40 for two bowls. Done with this crap hole. The staff were rude as hell.

Would not recommend, the place is dirty, unkept and lousy service. Food wasn't good and prices are ridiculous.

Customer service is the worst! They don't have enough team members, when the manager stopped everything to berate an empty in front of the 5 people waiting to order during lunch rush. He ( the manager) got upset when we asked for him to do that later , there is a time and a place. He looks at us all different customers and said I will it serve any of you, it's not going to happen (LOL! ). When I asked for the district number he told me to use google! Little Napoleon (except he is tall) still has the same narcissistic control attitude . read more

I ordered my kids and I food and we all had to throw it out! I'm super upset and disappointed! This is not right when you spend that much.

So was looking forward to my dinner after a long day. But nope. I order a bowl with white rice and fajitas and some other things in there. However I got no white rice at all and the fajitas weren't even cooked. So disappointed. read more

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Great food and drinks, if you order sides just double check they are there at times they get missed but the staff is always friendly and food is always amazing! read more

The food was pretty good, but the chips i received with my Queso were stale. I really enjoy the queso but i don't want to spend $8 for something stale. read more

ordered 2 bowls, 1 salad from the app. first, only one container was marked with a name. why ask "who's this for?" on the app if it's not indicated on the container, kinda pointless. second, one of the bowls was the simplest of all the orders: steak, white rice, tomato salsa, cheese. this bowl had the most amount of ingredients. felt like whoever prepared the bowl looked at it and was like "nah fam, there needs to be more in this bowl" and just added all the things. this was also the only container that was labeled. very wrongly though. third, the salad (one of the unmarked containers) was the only order correct. and there were many options requested with it. we can verify the steak is legit because the bone was included. at no extra charge too! finally, the last bowl had roughly the same amount of options as the salad, but guess what, it wasn't all there. i even looked at the other bowl to see if that one's extra stuff was what this bowl was missing. alas, it was not, so i stand by my belief of whoever prepared that bowl adding all the things. perhaps another person prepared this bowl and decided to only add some of the things. or maybe it was the same person, and they were just "evening things out". who even knows? i sure don't, and it seems like this store don't either. employees aren't the most friendly, but who need friendliness, when orders can't even be prepared correctly. save your time and money and drive down hunt 5 minutes to eat at cafe rio. read more

A classic case of laziness and I think I'm smarter than the customer. My wife ordered for drive thru pick up. Drove home to find out the right name on the bag but wrong on the bowl. She took it back through the drive thru, they wanted her to park and walk inside, she asked if she can solve this issue in the drive thru. Drove home with the "corrected" bowl thinking "they won't get it wrong twice right?" They got it wrong, but on purpose. They removed the sticker with the name on the bowl and gave her the same exact bowl... I told my wife let me take it back, I went inside and was told atleast they got the sides right... They gave us the correct bowl as I watched them make it and all I got in return was a "I'll talk with my guys". read more

If you don't want to work at these type of jobs just don't apply. There is no point in working in customer service if you hate your job. With that being said terrible customer service, no fresh food & Very dirty inside! I don't know who runs this store but it's not looking good. I was disappointed because Arizona usually has great customer service.The raggedy bitch scraped the bottom of the barrel for the beans & the old ass man who happens to be the manager is clearly a terrible leader. Customers were walking out because no one was being acknowledged or served. They were a Only focused on online order and had very terrible attitudes. I didn't have to cuss them out because the man behind me did. It's crazy how you raise minimum wage and now people want to get lazy! read more

About a month ago I came and ate here and I had a bad experience but I decided to come again to give them another chance and guess what it was bad again, I ordered a burrito bowl and got half a bowl. Like I could see the bottom on the bowl on one side, and it's not like the food slid to once side because the bottom of the bowl was clean. Very disappointed. Chipotle keeps on screwing there customers over. If I could give them zero stars i would! read more

Chipotle Mexican Grill - Half the bowl missing - Mexican Near Me - San Tan Valley, Arizona

Food was watery and tasted like )&&$(. Staff was rude and acted like they were force to be there.

I ordered the Carne Arsada bowl, the steak is so tough you cannot even chew it. I ordered two one for me and one for my granddaughter, it came to $30, what a waste, I will never order from this Chipotle again. I should really take a picture of the tough steak and ask for a refund. read more

Just picked up my order and opened my burrito and was wondering where is the other half. For what they charge you would expect a big burrito. Your staff sucks! I won't be back. read more

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When we came in for some LAST MINUTE catering for a wedding. Justice Hudson, the restauranteur was accommodating, polite and EXTREMELY helpful. (He saved the day.) Not only did Justice manage fill our order for a few hungry wedding guests, he did so while maintaining a clean dining room and continuing to serve all the guests in line without interrupting the flow of business. We thank you, Mr. Henderson, you're truly a master of your craft. read more

Very unpleasant young lady behind the food line. She may have just been having a bad day. Rushed me through my single burrito bowl order, there was no one behind me the place was pretty empty and hardly put any protein in my bowl. A bit more mentoring on how to greet and treat customers is definitely needed. read more

Tried out the new Chipotle today thinking it had a drive through. Turns out it doesn't have a drive through. It has a "digital pickup lane". I didn't want to go in, so I actually had to park, pull up the app, order there, then go through the lane when the food was estimated to be ready. What would they do if I pulled in early and people stacked up behind me?? In any event, the predicted wait was 10 minutes: I pulled in and got my food at 11 minutes. Close enough. The food was fine, typical chipotle fare. The digital pickup lane is lame. I see absolutely no value to it. I waited longer for my food than I would have if I went in and ordered. A real drive through would have been great. read more

This location sucks. They give you half the normal sizes on almost everything . Chicken was very fatty and chewy. Go to the queen creek location. San tan valley location needs retraining or something read more

Chipotle has a whole has gone downhill big time in the last 10 years or so, but this is the best one in the area. Way better than the one on Ellsworth. Love the drive-through as well, super convenient after ordering through the app. Food has always been decent from this location, knock on wood. :) read more

My wife and I had to put our dog down today. We came here afterwards to get a quick bite to eat afterwards. My wife was still visibly upset when we ordered. Without saying anything, the manager comped our meal. On such a difficult day this gesture meant a lot. We enjoyed our food, but the simple customer service gesture was incredible to experience . We will be coming back to this location any chance we get. Thank you! read more