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    Chipotle Mexican Grill

    1.9 (87 reviews)
    InexpensiveFast Food, Mexican
    Closed 10:45 am - 11:00 pm
    Updated 3 weeks ago

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    Chipotle honey chicken
    Ony O.

    I was in Smyrna TN chipotle. I was very very disappointed. Due to spending $15 on my order. I did do the double on my orders/my proteins. Employees (lady )was serving the food was rude and can't even understand English. She gave me half of the ladle it's like barely gave me any protein. So I asked for a little more protein and she kept telling me it's going cost double so I said yes. I understand that's gonna cost me more to add more protein. But damn only gave me have of the ladle for the first scoop?? And she gave me barely half of the ladleI/ 5 small pieces of chicken and called a double? And the other lady kept saying/telling it's gonna cost more with her smirky face look with a smile? Like haha it's gonna cost more on my order. When I told her the other lady only gave me 5 pieces of chipotle honey chicken on my bowl and called a double??

    Idk what the other people are saying, the food was fresh and tasted good. This is the fastest service I have literally anywhere and this location is cleaner than most chipotle. Don't do an online order I guess.

    Gerald B.

    I frequently visit this Chipotle location and I have never had any issues. But today I was treated rudely by the Manager of the restaurant Kayla. I brought five of my customers to this Chipotle location to treat them for lunch. I placed my usual order, which is a chicken bowl. After I paid for our meals we sat down and when I took a bite of my food I noticed how it was salty. The three others thought the same thing. I brought this to the attention of the cashier, Christine and she notified the Manager Kayla, who I noticed was also the cook. Kayla's response was that the chicken was seasoned according to Chipotle's requirements and that she used the recommended amount of seasoning. I wanted to tell her that it tasted like the ocean but I kept calm and told Kayla that I frequently dine here and that the chicken has never tasted this salty. Kayla's reply was that if they were audited by Chipotle corporate they would have disagreed with me that the food was salty. Her claim is ridiculous since she didn't even taste the chicken. She could have easily walked over to the area where they prepared the food and tasted the chicken to determine whether or not my claim was true. Also, rather than fixing my order, she had me get back in line in order for my food to be fixed. After waiting in line, it was my turn to order and this time I was planning to order the steak. Kayla told me that the steak was also seasoned/salted the same way as the chicken. I asked if I could taste it to confirm and she declined my request. But I ordered the steak anyway and it tasted fine. The food here is fine, my review is based on the Manager who doesn't know how to manage. Rather than fixing my order and making the situation better. She questioned whether or not I was a regular at the restaurant because of her claim that the chicken was seasoned per Chipotle Corporate's instruction and it's the same way they do it everyday. Kayla could've handled this much better, instead she made it worse by questioning me and my guests and making us have wait in line rather than fixing our order.

    Shannon O.

    I love Chipotle. My boyfriend takes me all the time, but today was my first visit to this location. Don't ask me why we ate here. Idfk, because we should have turned around and walked out. This was our experience: 1. The pinto beans were dry. I get it. It happens, but these were beyond a little air exposed. We mentioned it and the worker removed them from the line. There weren't anymore cooked, so we settled for the less dry black beans. But guess what...the nasty beans they removed, yeah, they stirred them and served them from the back to the next guest that requested pinto beans. 2. I thought the rice wasn't very glisten-y, but I ignored myself and got it anyway. Once I started eating, I realized both the white and brown rice were dry and hard, possibly undercooked. I left the majority of mine in my burrito bowl. 3. The carne asada was dry. It wasn't running out, but they dumped some fresh carne asada on top, probably to cover the dry meat. 4. Let's talk stingy portions. I was getting a VEGGIE bowl. Don't freakin' jip me on the guacamole! Or rice! Or even lettuce for that matter! This ain't Deadpool. Don't serve me with your baby hand. Sheesh! 5. Now, price. I may have never paid attention to the price of a bottle of water at any Chipotle before, but I paid $2.45 for a bottle of Deer Park water. Are you kidding me?! We paid over $27 for the 2 of us and didn't even get chips! 6. And finally, it was kinda dirty. Not the filthiest, but there were food crumbs on empty tables, food on the floor, a not-so-pleasant toilet. The place wasn't busy at all. No reason to be so messy. This store just looks like it's being run by a bunch of kids that don't know wth they're doing, and there's no reason for it because there are reviews out there from a year ago that should have prompted management to take care of this. Smdh Chipotle, y'all need to get it together at this location. You're gonna make people sick. P.S. I'm pretty sure they saw my boyfriend taking pictures because they came out soon after and started cleaning everything on the line and in the dining room. At least they took the hint, but we won't be going back there.

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    Review Highlights - Chipotle Mexican Grill

    Idk what the other people are saying, the food was fresh and tasted good.

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    Jersey Mike's Subs

    Jersey Mike's Subs

    3.7(28 reviews)
    0.6 mi
    $

    I'll always love Jersey Mike's. I get a craving about once a month and nothing can quite scratch…read morethat itch besides a 13 on rosemary parm. This Jersey Mike's does a good job of making the classics and I can't knock them on their sandwich making prowess. The employees working here are not friendliest though. Terrible attitudes and bad disposition can make the whole ordering process awkward and uncomfortable. I get that it's just fast food and that you aren't making a lot of money, but it's still wild to me that a manager sees this type of behavior and doesn't say anything.

    This place is a complete joke in customer service. I placed a phone order and called back to…read moreconfirm the order. The young lady an attitude and was rude. I apologise to her for disturbing her. I walked into the establishment and the man at the register didn't knowledge I was standing waiting to pay. He immediately took the gentleman that had just completed his order. A black African American asked me if I was picking up an order. The first person to notice I was standing waiting to be helped. I gave her the information then the man at the cashier wanted to help. After paying I asked for manager which is Richard. Now I see why the lady that answer the phone was unhappy. I asked Richard if I could speak with him. He rolled his eye at me. Walked over and stated yes. I explained the telephone situation and I called back to confirm. He immediately caught an attitude and stated we don't call back order. I said I didn't asked that I call back to confirm please advise if I am wrong. I stated to Richard I see that this is not a concern to you. Richard stated I'm listening to you. I stated no problem, who is the GM of the store Richard stated I am. Thank you Richard for showing me how you value your customers. Thank you for being rude and disrespectful to your customers. If you want to be treated with respect and acknowledge for being a customer stay far away from this location.

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    Jersey Mike's Subs
    Jersey Mike's Subs
    Jersey Mike's Subs

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    Zaxbys

    Zaxbys

    2.7(51 reviews)
    0.1 mi
    $

    I usually enjoy Zaxby's, but I was honestly a little disappointed with our experience today. After…read morewe had already paid for our food and were receiving our order at the drive-thru window, we asked if we could add one extra Zax Sauce. We were told it would be an additional 35¢, so we had to dig around for change just to pay for a single extra sauce. Luckily we had some otherwise I would have said forget it because why would I charge a card for 35 cents. I completely understand that businesses have to charge for extras, but after already placing and paying for an order, having to stop and search for 35¢ for one sauce felt a little excessive and left a bad impression. It's not really about the money--it was more about the customer experience and how unnecessary the interaction felt over such a small item. I'm not trying to be overly critical, but I do hope management will consider whether charging for something this minor, especially at the window after the order has already been paid for, is worth the negative customer experience.

    As soon as we walked in, the employees made a face and before we ordered they asked if we were…read moredining in or takeout. We said dining in but as soon as I said that, the cashier gave a side eye to her coworker that was cleaning the tables. After that I decided to rather get it to go because they clearly didn't want us there. I would understand if we walked in closer to closing time but it had just turned 8 pm and they close at 10 pm so I'm very confused on why they're giving us attitude. I also work customer service so I would understand if we came inside last minute but we didn't. And with the faces and side eyes, they could've at least waited until we walked away and not do it right in front of our faces. Once I received my food I noticed they were missing our sauces and when I got home and took a look at my food, I saw that me and my cousin got an insanely small amount of fries. I have never received food like this at any other Zaxbys location until this one. We should've looked at previous reviews since we clearly aren't the only ones that have experienced this and if they close the dining room earlier then that should be updated on maps.

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    Zaxbys
    Zaxbys
    Zaxbys

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    Five Guys - A Five Guys cheeseburger, milkshake and regular order of fries sits on a table inside a Five Guys restaurant.

    Five Guys

    3.7(48 reviews)
    1.1 mi
    $$

    Visited December 9, 2025…read more For as long as Five Guys has been around, I had somehow never tried it - until this year. Today was my third visit to the Smyrna location, and I'm officially a fan. Service & Food: The service has been consistently friendly, and the food has been spot-on every time. For a fast-casual spot, the dining area is as clean as it gets, and the restroom was surprisingly tidy as well. Small Suggestion: My only recommendation would be to keep the pumped ketchup stocked. Other than that, the team here is absolutely killing it. Extras & Convenience: When dining in, they usually bring your food right to your table after you order at the counter- not always but a nice touch. The women's restroom has a changing table (bonus points), and there's plenty of hassle-free parking. Price Point: Expect to spend around $23 for a cheeseburger with all the toppings, a soda, and little fries. Overall, this location delivers a great experience and has officially made me a Five Guys customer whenever seeking a burger.

    I had a very upsetting experience at this Five Guys location on March 20, 2026, around 9:30 PM…read more I waited outside the restroom for over 15 minutes. When the employee finally came out, instead of being respectful, she immediately gave me an aggressive attitude. When I asked if everything was okay since I had been waiting so long, she became verbally aggressive and insulted me, including calling me a "fat ass." I am currently 35 weeks pregnant and was simply trying to use the restroom. Being spoken to this way was extremely humiliating and emotionally distressing. Another individual, who claimed to be her brother, was also present and aggressively yelled at me. I felt intimidated and unsafe, especially being 35 weeks pregnant. My partner had to step in because he was shouting at me. The shift leader on duty, Corey Hedges, did not properly handle the situation and instead implied that I had escalated it. No customer should ever be treated this way, especially not by employees. This was completely unacceptable and very disappointing.

    Photos
    Five Guys - A photograph of the contents of a Five Guys burger bowl, which include two ground beef patties, tomatoes, jalapenos, lettuce ...

    A photograph of the contents of a Five Guys burger bowl, which include two ground beef patties, tomatoes, jalapenos, lettuce ...

    Five Guys - A Five Guys hot dog sits on the counter in a Five Guys restaurant.

    A Five Guys hot dog sits on the counter in a Five Guys restaurant.

    Five Guys - A close-up photo of a person putting the top bun of their cheeseburger in front of a Five Guys catering box of toppings.

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    A close-up photo of a person putting the top bun of their cheeseburger in front of a Five Guys catering box of toppings.

    Chipotle Mexican Grill - hotdogs - Updated September 2026

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