This Chick-Fil-A has come in clutch for many a morning or lunch for me and my office team. Sitting on Mallory Lane, this location is your standard CFA from layout, service and food quality...all good. And also like majority of CFA's, they are busy and the traffic flow is always overwhelming! I have dined in and done drive thru here. I prefer the drive thru, but on occasion will pop out and head inside. No matter where I end up, the service is always efficient, friendly and on brand for CFA. Go-to's are the classics for lunch, a number 1 with sweet tea and fries. For breakfast, give me that chicken biscuit combo with a sweet tea and a few packets of burrito salsa! (try it, promise you its good!) Overall, Chick-Fil-A is consistent and tasty. Two main reasons we swing by for quick meals or plan catering orders for the team. read more

Whenever you stop at Chick-fil-A , any location you can expect a same quality of food. I will say, my experience with the brand, the quality of service is very similar and as this morning, very good. This location is a very clean and friendly. A lot of natural light and choice of appropriate music. read more

Chick-fil-A - Interior design - Fast Food Near Me - Franklin, Tennessee

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Shame on Chick-fil-A for serving food that has artificial ingredients in it! Get all that crap out of your recipes and ingredients and then you'll get a better review from me. You're a Christian owned restaurant, and you cater to kids! Do better. ‍ The ONLY reason you get two stars is because your service is always great, and because I can see the potential that this restaurant could be if you just move towards healthy ingredients! read more

Ordered ahead in the app, sadly still took longer than anticipated during a weekday lunch hour. Thankfully, the order was accurate and the quality I expected from Chick Fil A. Was still pippin' hot when I got home. Staff was kind and friendly. It's a bit hectic getting in and out of the parking lot, but the inside of the store was easy to navigate. I tried a fabulous macro friendly meal I heard about from a fitness coach - 12count grilled nuggets with a small mac n cheese and 2 zesty buffalo - 50+ grams of protein!!! So good!!! read more

I would like to see a wrap with your fried chicken. I am not a fan of the grilled chicken. Used to be able to get the fried chicken on your wraps which was delicious. read more

Nice location! Pretty busy, but everyone was friendly regardless and the food was great as usual. Jon was very efficient and kind!

I'm always disappointed at this location but is the only one close to my way to work. Lanes are always so slow. Their food is a joke! Not really representing the name correctly. Like, did I say spray chicken? I now have to order an extra chicken filet so I can taste the chicken on the biscuit. The sweet tea tastes a little bit water down and so is their lemonade. Honestly a waste of money and time with this location. McDonald's is also on the way too. If I wanted to be disappointed for less, I would have stop there read more

Chick-fil-A - Can you see the chicken? - Fast Food Near Me - Franklin, Tennessee

Oliver helped me in the drive-thru and was super friendly and helpful! Great recommendations and bubbly personality! Another great visit at this location! read more

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Is it four or five? How do you judge a fast food restaurant compared to a truly unique or high-end dining experience? Frankly, I think we need caveats of sorts ... or perhaps specific categories. There really is no comparison, but there are definite contrasts. As fast food goes, Chick-fil-A ranks near the top of the "star" list. They have tasty food, fair prices, excellent service, and uh the drive-thru is....oh, wait....that's different animal altogether. We chose what is likely the most crowded C-f-A in our area. (It happened to be the closest to us at the time.) We also decided, grandkids-in-tow ... at the end of a busy morning ... to use the drive thru. And, I decided, techie that I am, to use the app. The app is fairly efficient and easy to use. Be careful scrolling, there are both vertical and horizontal options on some pages. We ordered.... And then came the first question quandary. The drive-thru lanes were both backed up to the main street. Pretty sure that either lane would be fine, but then I remembered there is an option for pick up. (As Steve Erkel would say, "Did I do that?") Fortunately, there was a traffic "helper" who we asked about app order pick up. He politely guided us through a maze of cones alongside the two lanes of drive-thru congestion and told us where to "park and go inside". (First real mistake.....should have used the drive-thru.) Went inside and waited a few minutes while other customers were being served. Also saw there was a table unit between the door and counter that held bags with other orders. Scanning the bags, I did not see my name, so I approached a clerk to ask about our order. OK...let's get to it. She looked at my phone and checked her computer screen, found the order and asked us to wait for a moment. (I must confess that I also asked her to include another milk shake that we forgot in our initial order. No problem.) Order was delivered to us very quickly, although there was still a bit of a wait that likely matched the time we would have spent in the drive-thru lanes. Who knows? Food was hot, made exactly to our specs, accurately priced - including add-on shake, which I asked about when looking at the receipt. Upshot...likely some of the best service available ... except drive-thru or in store pick up table ... or is there curbside .... I still don't know. I know the grandkids would give it 5-stars...but acknowledging my "senior confusion," I'm stickling with 4. And likely looking for a slightly less-crowded one next time....if there is such a thing. read more

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Have your staff double check the sandwiches and ensure they actually put the chicken in it. read more

Chick-fil-A - It helps if you actually put the chicken in the sandwich. Drive thru fail. - Fast Food Near Me - Franklin, Tennessee

Let me paint a picture for you real quick. You and two of your buds are ten hours into a road trip. Each time you look at the ETA, you notice something strange. "No," you think, "surely it can't be increasing in time." The sun was setting, just like our hope of making it home before midnight. Is there any encouragement for our weary souls? Any semblance of hope, or was our fate sealed? "Oy," I mooed. Out of my peripheral vision I beheld a familiar symbol: Chick Fil A was drawing near. I yeeted the steering wheel to pull us off the next exit. I blinked and the next thing I know we were walking into the home of the coveted chicken. We drag our famished selves up to the counter and were greeted by a young lad, standing attentive and ready as a solider dutifully tends to his post. One thing was on my friend's mind: chicken mini's. Alas, in my friend's foolish negligence, she beseeched the lad for his finest batch of chicken mini's. Yet it was far past the proper hours to buy chicken mini's. (Let's be honest, we've all craved some of those bussin' chicken mini's after they stop selling them at 10:30am. And don't even get me started about Sunday). The lad pondered in his heart. After a second request for chicken mini's, he was pressed. Disclosing that this was only his third day, he was faced with a true moral dilemma. Would he disobey his boss and chef us up some fire chicken mini's (and thus risk getting fired three days into a job) or let the customer not always be right.. Matthew was his name, Matthew C.. What came next made me question to myself, "What does the 'C' stand for? Courteous? Compassionate? Chicken?" Under intense pressure, Matthew C. wisely and bravely offered a solution: "I'll give you the closest thing I can to a chicken mini." Boom. The boss: pleased. The customers: delighted. Matthew C. served us with fervor and treated us with dignity. Guys, it was his THIRD DAY on the job. Chick Fil A, be wise and take notice of this man. I'm formally declaring that Matthew C. should become Matthew CEO. The end. read more

As always I just love Chick-fil-A. Yes there is a line most times but the food is consistent wherever you go. I ordered nuggets, fries, and a sunjoy (why are we not just calling it an Arnold Palmer - probably because they are still struggling to balance the tea and lemonade combo that makes for a perfect Arnold Palmer. So instead we get a bland sonjoy). read more

I want to give a special shout-out to Matthew he is an outstanding employee, for the first time I got my food the way I order it with no pickles I have allergy to them so usually when I get my food I drive home and I could never eat the sandwich. Lol It was so good that I took the time to give a great review. Thank you so much Matthew and for the brownie. He went the extra mile for me I am grateful for that. read more

Amazing. There were no less than 200 people at this Chick-fil-A during lunch today. The drive through was packed, cars lining up out into the street, constantly moving. The tables were all taken, people coming in and out for pickup orders constantly. It was like the trading floor on Wall Street - so much energy. This team made it look easy - I still got my order in under 10 minutes. Most fast food places can't get your order to you that fast with 4 cars in the drive through line. You guys are rock stars - keep it up. read more

Always check your bags before driving off. They almost always forget my salad dressing and or sauces.

Order on the app thinking the food would be waiting on me, like it normally is like at other Chick-fil-A's, but nope not this one i guess this one is special. Three people order after i stepped into the buliding and had their food before i did. please make this make sense‍ And on top that handle my food to the wrong person( idk why that person said they was me) but in process of it all got my soaps all shook up what a great experience!! TY read more

The service was good, as was the food, but this was by far the filthiest Chick-fil-A I've ever been to. read more

Chick-fil-A - All the tables are dirty, sodas spilled all over the floor, and the trash. And overflowing - Fast Food Near Me - Franklin, Tennessee

I ordered a small fry for lunch and they were awful. I had to go back to work, so decided that I would take them back after I got off. Specifically asked for hot and fresh fries that I paid for. Still awful. This was my second time at this location and I will not be back. In fact, I'm going to tell my clients about how it was funny to them not to provide what I asked for. Do better!!! Don't play with peoples' food... I would have given it zero stars if it was available... read more

I never thought I'd see the day when I'd write a bad review about Chick-Fil-A I've been a faithful customer for over 35 years!!! I use to LOVE their waffle fries, but I said the last time I went I wouldn't go back because their fries are limp now and they raise their prices but the amount gets smaller and smaller, and I want them crispy like a FRY, not falling over when you pick it up. Tonight was very frustrating! I asked for fresh fries, they were barely warm. He went and got me "fresh" fries but they were the same--barely hot and limp. I got home and they gave me the wrong sandwich! Ohhh Chick-Fil-A how I miss the good old days when you were simply the best read more

Manager needs to manage the kids that work there. They are very rude and you can tell they run all over the manager. When a customer orders something that's on their ticket and the employee tries to argue over the customer without reading the ticket first. A bunch of spoiled rotten kids that work there who feel as though they are entitled. Worse experience I have ever had at a chick-filet. read more

The drive thru at this location puts Disney world to shame. So confusing and then the order taker rushed us through the line. The Chick Fil A brand and this location specifically has prioritized through put above customer satisfaction. They didn't even say "my Pleasure"! read more

Usually love Chick-Fil-a and have never had a bad experience across the country until this one restaurant. My two year old son got ahold of my wife's phone and mobile ordered a salad while we live across the country in Tennessee. The app failed to sense that we are not anywhere near the location and still allowed my son to finalize the order. Once my wife realized what happened we called the store and asked what could be done, the First Lady that answered the phone said it should not of completed the ordered until we arrived at the restaurant, then she passed the phone off to what I assume was her manager. He just said sorry, he could do nothing because the food was already made and they had to throw it away. The Chick-fil-A website specifically says if something like this happens you can call the store and to get a refund. I guess not... read more

I generally don't review fast food chains but Chick-fil-A isn't your average chain, especially this location. These employees have a full scale operation going on here. The line is always long (for good reason) but they are extremely efficient in getting you in and out. If you're in a hurry, order via the mobile app, pull into a numbered spot, let them know you've arrived and your meal will be out within minutes. I've eaten here multiple times, probably more than I'd care to admit. I've never received an incorrect order, I've never had a rude employee, and I've never had an issue with the quality or taste of the food. This Chick-fil-A is one location where I know I can go and always have a positive experience and enjoy my meal. read more

This may be considered a sin to give Jesus chicken a 2-star but the food quality and quantity at this location is inconsistent at best. I love their cobb salad with grilled chicken. The menu picture depicts a heaping portion of leafy greens, topped with grilled chicken, grilled corn, grape tomatoes, a sliced hard boiled egg, grated cheese and their fried red pepper flakes. What you get at this location is considered to be a ration of what is in the picture. No egg or even half an egg. Sometimes with or without yolk, depending on the day. The amount of lettuce doesnt even fill the bowl of the container. The chicken is either overflowing or you get 3-4 nuggets. They used to give out 2 dressing packets now you only get 1. I have tried to talk to a manager, I even sent in an email and the response I got was all salads are pre-measured. Chicken is added as requested; fried, grilled, grilled cold. The egg is sometimes not available. If you're going to charge $9 for a fast food salad, the salad served should look like the picture on the menu and have all of the toppings unless you're going to reduce the price-which they never will. While I wanted to give them a 1 star review, I am giving them 2 as their drive-thru game is down to a science. While the customers may not understand how a split drive-thru works, (and they will flip you off!) this location has team members directing traffic like they're working the BNA airport! The line may wrap the building but it moves quickly, despite receiving half a salad even though you paid full price. read more

Worst experience here. I spend more than I should at this place. I will not name the amount but they sure know me to say the least. After today's treatment and wait I will never be back. Lost loyalty member and all. The 20min wait to be asked to pull over at 7am on the way to work. Get your store together you know people are on their way. Also, food came out cold and by some stuck up smartass teen that obviously knew he wasn't being watched. Legit threw it to me to the point I almost dropped it in the car. Lost my business and several others after this. They need new management because the current one can't handle the volume. Horrible treatment and never will return. I don't want anything free or contacted I just will not be back. read more

I never leave reviews, but Brayden just took my order in the drive through and as soon as our interaction concluded I whipped out my phone and pulled up yelp. He was amazing this boy needs a raise for being so exceptionally kind. #thankyouforsavingmyday read more

Hey Corporate, how many 1 star reviews does this place have to get before you step in and start firing managers or pulling franchisee licenses? TTRO are very high and the OSAT isn't there. Don't even get me started on ordering a burrito at 10:25 AM. Do better, your supposed to be a premium product. read more

I placed an order and waited in the lobby for 20 minutes, and watch them fill about 50 orders in the drive-through and not a single one in the lobby. 15 to 20 people waiting in the lobby and no orders filled. Absolutely ridiculous. I ended up walking out. Their food is not that damn good!!! read more

The place that touts best customer service just delivered the worst customer service I have ever witnessed. We realized the drive through server did not return our debit card after already being on the highway (despite him saying at the window, "you're all set"). As we were already on the way to our next appointment, we called and confirmed they had it and that we would be able to pick it up on our way back in 2 hours. When going to pick it up, the manager was dismissive and in no rush to return the card. Once we had the card, I encouraged my friend to check her account through her app. We find 2 fraudulent chick fil a charges. When we ask the manager about the charges, she was condescending and said the charge had already been refunded and it was no concern. Never once did we get an apology. Once avid chick fil a fans, we will never be returning. read more

I pride myself in being a yelp reviewer who doesn't take their anger out on fast food restaurants - they are fast, cheap, and staffed largely by minimum wage paid children. But I am astonished that after 3 attempts by three different staff members to make a proper frosted coffee the final result was just a shrug that the best they could offer me was a watery coffee with poor consistency. It was clean, very busy, and the second staff member I interacted with was quite nice. Overall just kinda disappointing. The mall food court Chik-fil-a I'm used to knocks the pants off this one. read more

Slowest service restaurant in cool springs. Something has changed. And not for the better. Do NOT GO THE DRIVE THRU!!! It takes 15-25 minutes.... Their response ? 'Massively under staffed ' Well. Then here's the answer. If you can't service one area well, close it. Close the drive through or dining room. read more

Dangerous drive thru. Had a lady get out of her car and yell at me because I was stopped behind the first crosswalk and she had come up behind and blocked the entire exit. Not my fault, don't pull up. Needs to be someone out there directing traffic instead of getting everyone's blood pressure up. read more

Wow. This chill fil a is not only on point for service. But the bathrooms were remarkably clean, everything was automated including the trash cans. Top notch chick fil a Service was fast and kind, food came out quick and delicious. It was packed for a Friday night closing within 30 minutes. This was the first chick fil a that I had seen the option of Mac n cheese, we didn't end up trying it. However it looked delicious, if your driving through on 65 definitely check this chick out, you won't be disappoint. read more

This is a super busy location with a small lot. I'd recommend visiting the other Franklin location if you're really craving CFA.

So this finally did it for me. This is probably the 9th or 10th time I've ordered breakfast burritos from this location to get home with no salsa. Pretty ridiculous. Otherwise a great experience all around but the staff really needs to be trained better on what condiments go with items by default. Pretty bland eating a dry burrito. read more

This Chick-fil-A had terrific service. We ordered in a few minutes around 8pm, and our food was delivered to our table in 1-2 minutes. Lightning speed! However, I did dock one star because a server promised my friend coffee in 5 minutes but she had to go remind staff after around 10-15 minutes. Not a huge deal, but kind of a pain if you need the caffeine. The facility seemed incredibly clean and quite cozy with the addition of fresh flowers displayed around a few tables. We had a pleasant experience without a ton of drama, as a dining experience should be. read more

I've never reviewed a fast food chain but this was so good I wanted to give them a shoutout. Came in on a Saturday night and we were served food almost right away. - very clean (we saw either the owner or manager Donald wiping down booths himself) - very friendly (everyone was nice, especially Donald!) - very fast - warm and tasty food! read more

Lines move pretty fast and most of the time very smooth. Food orders being correct is another thing... The past 2 visits our orders have been somewhat wrong to completely not what we ordered! This last time we ate there it wasn't busy at all and they completely gave me the wrong order. I was already home and didn't want to go back to have it fixed. Thankfully I could eat what my family had so I did get too eat. read more

THANKS CHICK-FIL-A FOR RUINING MY DAY!!! You let cars sit until lunch changeover & cut in line.Then not honor an app breakfast order. I find my self rethinking my go to fast-food restaurant. This is the third time is happened, second time at this location. read more

Don't order a large fry. They'll just fill it half way up and fill the rest with your sauce packets I went back to ask for more fries and they said no....??? You should give people what they ordered in the first place. They are after all paying for it. read more