Went in there last night to get some quality food after my workout, brought the food back to the hotel and on the first bite I pulled a sticker out of my mouth. This in no way is what I expect from any place especially Chipotle. I'm not satisfied with the team or my experience. The team members need to step up the professionalism. Just because you work at Chipotle doesn't mean you shouldn't be great at your job. The problem I've had with trash in my order isn't acceptable and for the time being I'm not going back to this location. Do better!! read more

Chipotle Mexican Grill - This is trash from veggies. All stickers need to be removed from produce before they are prepared. Unacceptable! - Fast Food Near Me - Southaven, Mississippi

Employees are inconsiderate. I sat at the window in the drive through for 15 minutes waiting on an employee to assist. The employee working the window looked at me several times and ignored that I was there and continued to walk off. When she finally came to the window, my order had been sitting at the window ready the entire time. read more

I JUST left this location and they "were out" of literally EVERYTHING. After waiting 20 mins in line, they said it would be "an hour wait on chicken". They were out of lettuce, dressing, sour cream & it looked EXTREMELY dirty inside. There were SEVERAL workers just walking around with nothing to do -- with only 2 people on the food line -- meanwhile the line was almost to the door. They really need to shut this location down read more

Chipotle Mexican Grill - Dirty service line - Fast Food Near Me - Southaven, Mississippi

It was ok but very dirty. No paper towels ANYWHERE. Please help me Food was good-ish. Service was slow. Very very slow read more

Everyone had the sofrita (plant based protein) because its Friday during Lent so no meat. We'd never had it before but we all enjoyed it. Tasted like chicken. Dang, I hope it wasn't actually chicken. 1 quesadilla and 3 bowls. 1 bowl was a "make it your way" the other two were lifestyle bowls - one plant powered and one grain freedom bowl. The -1 star is for the paltry amount of Chipotle-Honey Vinaigrette dressing that came with the two lifestyle bowls. read more

Chipotle Mexican Grill - Worlds smallest servings (yes this is 2 orders worth) of Chipotle-Honey Vinaigrette - Fast Food Near Me - Southaven, Mississippi

Worst chipotle location ever. There ALWAYS out of stuff, I stay missing g chips or tortillas if I order some. The employees here just do not care at all they really bring down the franchise as a whole. Whether it's delivery or pick up just know ur getting trash either way. read more

I always get the burrito bowl and this location always have things fresh when I order from this. Totally worth every penny read more

Chipotle Mexican Grill - I always get the burrito bowl and this location always have things fresh when I order from this. Totally worth every penny - Fast Food Near Me - Southaven, Mississippi

This place is so trash!! Everything always out. They close early like 4pm on consist basis for not having enough food. They were out of rice like be so fr. I'm pregnant so I almost crashed out after waiting in a stupid line only for them to be out of the meat I wanted and rice... then I guess the manager talking greasy to her workers it's really representative of how trash the company is in this location.. not to mention the place always filthy. Every chipotle in Houston, TX is 5-star compared to this place. Need some serious help at this location or shut it down. read more

Went to get lunch from chipotle around 4. The service is horrible, the chicken is salty. 6 people standing no one cared to refill the empty food trays. No beans any kind, no corn, no veggies. Worst chipotle experience, go there only when you don't have an option. I love chipotle food. Will try another one. read more

So. I'm a big fan of Chipotle. This particular establishment is...not up to the standard that I expect. Staff is not particularly friendly or helpful. The drive-thru is slllllowwww. I'm talking, plan to spend 25-30 minutes on that line. Onions and peppers are often still too crisp. They seem to heap on excessive amounts of guacamole (surprising, since I'm sure it costs them more than other toppings). Meat can be sparse. All in all, I love me some Chipotle but this one is just okay. Avoid the drive-thru. read more

Hire competent employees. Rude idiots every one. Fire everyone. Get new people to train a new crew. When I came in there was something spilled all over the floor and 6 guys sitting around in the area where customers eat just doing nothing. I'd ordered 20 minutes earlier and the order was supposed to be ready 10 min before I arrived. And in fact they hadn't begun the order. As they took their time making it they told me They don't have guacamole. Or black beans. And they didn't put the salsa I'd ordered in with the chips. Every time they realized I'd ordered something they didn't have they walked over to me. Slowly. And laughed and said they didn't have it. No solution or apology. They just stared at me. We don't got any. Just plain incompetent. Y'all should be embarrassed. Everyone there. read more

How is it 7 and yall don't have brisket, fajita veggies, guacamole, or vinaigrette. Get it together.

Never any chips. They roll the burrito so bad it all falls apart in the bag. The workers are horrible, 0 personality and are rude.

I think I'm finally giving up on trying. Have visited at least four times since opening and this location is always finding new and creative ways to disappoint. Today I received a sad junior burrito in place of an entree burrito. This comes on the heels of several previous visits in which I ordered sofritas bowls and received steak, which was ordered for a vegetarian eater. Of course I could go through the process of showing this to Chipotle, but I don't want another comp, I just don't want to go again. Ever. read more

Chipotle Mexican Grill - "Burrito" - Fast Food Near Me - Southaven, Mississippi

We ordered Chipotle last night because we didn't really feel like driving or cooking, and it was the first good looking thing on Grub Hub, so why not. We did contact free delivery, which they respected, and it was delivered neatly and packaged well. As for the food itself, it definitely hit the spot. I think of Chipotle as the "Ol' Reliable" place for a reason, and today wasn't any exception. My dad and I ordered the Chicken Al Pastor burrito bowls, my mom ordered a Sofrita burrito bowl, and my brother ordered a chicken quesadilla. The Chicken Al Pastor was delicious and has a nice kick that it, and the Sofritas and the chicken quesadilla also looked very good. We also ordered some chips and queso, which were really good. This shouldn't necessarily be something you have to compliment a place on, but food delivery is infamous of messing up your order. Color me surprised when everything came how we ordered it. Nothing was left out of order and even all the topping we ordered came. Definitely one of our better experiences ordering food, and definitely something we will do again sometime in the future. read more

This store have so much potential. But, How do u run out of everything 4 hours before closing? Pitiful at this point close it down! Nobody care about customer service or anything.... I stay right around the corner from here but after today. I'm done with Chipotle Store owner Don't even care! Rude workers with attitudes. I'm paying for my food so give me what I asked for PERIOD! read more

I reside in Hernando, MS. The closest Chipotle Mexican Grill Restaurant is about 10 miles away in Southaven, MS. Everytime I go there, the food outages are growing. I love the food, when I can get what I want. A Bowl with Pollo and Grill Onions/which are almost impossible to get!!! Today, Sunday, I drove down to Southaven, MS, no Pollo, no Grill Onions, no Sour Cream in the building. I still bought a Bowl because the workers were doing the best they could and were pleasant. No evident Management direction. Dining Room is never clean, trash running over. Help please. I'll give it one more try....... read more

No matter what time of day you go to this location they never EVER have veggies! It's ridiculous how am I supposed to get a veggie bowl with no veggies?? I've gone when they first open, mid day, early evening all multiple times and they're consistently out of veggies and most likely something else. If these prices are going to continue rising these establishments standards need to also rise! read more

I want to give a shout out to the young man who was fixing the food on the line tonight! His professionalism and consideration of the customers was top tier! At least five people were waiting in line and were disheartened at the fact that there was no corn salsa left. Several times I've been to this location while the workers claimed they were out of corn salsa and fajita veggies and no one bothered to get more for the line. He went in the back and got corn salsa! And he did it with a smile as if it was his pleasure! Look out Chick Fil A this guy is bringing amazing service to Chipotle!!! read more

Third time I've come and they've been out of queso. This time they're out of queso and mild salsa. Eating area is very very dirty. How do you run out of queso at lunch time? The three instances were weeks apart btw. **edit** Sat here and decided I gotta take this down from 2 stars to 1 because this chipotle is trash. Worst one I've ever eaten at. I've traveled most of my life for work and have eaten at probably 30-40 different locations. This one is far and away the worst one ever. Someone from corporate would probably vomit if they knew what was happening here. Terrible staff Terrible food Terrible atmosphere read more

My family loves Chipotle. This location in OB leaves a lot to be desired. Couple of the employees look unhappy and don't speak. The last 3 times I have been, there has been no tea made and no bottled tea available. The water 'spout' gets stuck and has a continuous run. The general overall environment is unclean. I keep hoping it will get better. So sad because we have loved this place at other locations. read more

Dirty tables and floors No plastic ware in containers No chips No peppers and onions made Not friendly Drink machine dismantled and laying in pieces Always wonder if owner knows how bad it is read more

wish i could leave zero strfire all your employees and get new ones with better customer service , better work ethic , somebody with good communication skills , someone who actually love what they do and gone put love into the food they make , i ordered a quesadilla im trying to see what this is they gave me read more

Chipotle Mexican Grill - im trying to figure that out to - Fast Food Near Me - Southaven, Mississippi

I came here to leave a review of my experience and once I saw the other reviews, I see that this was not a one off experience. First off when I got there no one greeted us, but I attribute that to this generation's, lack of hospitality and customer service skills. Once I began to order my food, the girl at the front acted as if she had no idea what I was asking for . It was a burrito, a bowl, and a kids taco. next once I got my hot food ordered it was on to the cold food items. They were out of sour cream and when I asked for some girl, took five minutes or more just to find where the sour cream was, and once she found it, it was somewhere over sitting out on the counter, which obviously was not refrigerated or at the FDA recommended temperature. they were also out of lettuce, salsa and running low on corn and some of their other protein items . That same girl was seen texting on her phone, which was where food items are prepared using the gloves, the same gloves that she used to prepare peoples food with. The icing on the cake was when I went to pay they didn't even have chips available for purchase which really made me want to cancel my whole order but because it was already prepared I got my items and I left peacefully although I wanted to give them a piece of my mind. All in all I 100% will not be returning to that location unless they Reevaluate the way. read more

Chipotle Mexican Grill - Fast Food Near Me - Southaven, Mississippi

Wow. I've never had a worse experience at Chipotle. If I was guessing I would say no manager on site. We waited in line 10 minutes which is not out of the ordinary. When we finally got to the front, the girl mumbled "I'm taking a break" and walked off to the back. She eventually came back and started wiping the counter, knocking the food back into the serving containers. 3 other employees made eye contact but didn't offer to take an order. This went on for 10 more minutes. The line expanded to over 15 people. After 4 or 5 had left, we did too after waiting for another 15 minutes to no avail. Probably for the best. The sanitary conditions were rough. Trash cans to over flowing. And the grease tray on the flattop was full of who knows what. It was over flowing with burnt something. There was zero respect for customers. They did use profanity while loudly announcing no one was getting queso, lettuce, or fajita veggies, because they were out. I like Chipotle nationally, but the Southaven restaurant was a new low. Maybe a new low for restaurants period. read more

Chipotle Mexican Grill - Grill grease tray FILLED to the brim with? - Fast Food Near Me - Southaven, Mississippi

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If I could give zero stars I would. Waited 10 mins just for the girl making the food to finish up with the two customers In front of me. 10 mins to make 3 bowls of food. Nice heaping portions... more on that later. Then I mention to the manager I've been waiting 10 mins, no apology. She looked at me like I was a huge jerk for even mentioning it. When it came to my food, half size potions of what the two ladies In Front of me got. Yes, this is a black neighborhood and I am white but Jesus... really? I will NEVER visit this location again. Discrimination is real, I just experienced it. read more

I've never been disappointed by in Chipotle before. I was traveling through and we stopped at this Southaven store. First off, the place was really dirty, trash everywhere, kitchen appeared an absolute mess. Second, they did not have several of the key ingredients (no lettuce, no corn, no peppers or onions). How are you running at full price without these key items? It was a disappointing experience for sure. read more

Wowwwwwwww, horrible customer service. They never ever have vegetables and they were openly using profanity in front of customers. The rice was undercooked and the customer service was NOT friendly, or welcoming. I would not recommend this location to anyone. The manager lacked managerial skills and very unprofessional. If I could give it 0 stars I would. read more

Chipotle Mexican Grill - tables and stools in a restaurant - Fast Food Near Me - Southaven, Mississippi

First time going 12-12-2022. Steak was too spicy. I could not eat my food. After spending over $40 dollars. I really wanted to like this place. My niece loves it so I wanted to try it. It reminds me of Baja Fresh on the West Coast. You should always season food not for your own liking but for the public. I can't have anything spicy. I got 3 hard steak tacos. And of course they were all soft from the toppings when I got home. There's a better way. Put the toppings in plastic containers. A mind is a terrible thing to waste. read more

Outdoor seating was all dirty when we went out. The burrito was poor and definitely could've been better read more

Chipotle Mexican Grill - Outdoor Table - Fast Food Near Me - Southaven, Mississippi

So today was my 3rd and final time giving this chipotlelane a shot. My order is always missing something. The first time I got home my fajita veggies quac and queso(which is extra) was missing from my veggie bowl. The second time I checked my bag to make sure all the extras (queso and chips) were added and they were but I got home and my bowl was missing the fajita veggies(‍idk if there's a shortage or what) and I had no type of salsa even tho I ordered a bowl with two diff salsas on it. The third time I checked my bowl and not only did I look like something that someone already started eating from but it was once again missing stuff I'm convinced that this time they fixed an order wrong for another customer...threw it away...saw my order and got it from the trash. conclusion:the chipotlelane can not be trusted. Lol Grab your mask and go inside Edit:from reading the other reviews maybe inside isn't the best option either read more

Chipotle Mexican Grill - Fast Food Near Me - Southaven, Mississippi

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Waited in line for 20 mins just for them to tell us they only had pork & beef. Very unprofessional and a waste of time.

I went there today at 4 pm and all the meat was SO WELL SEASONED the person who made this needs a raise this is some of the best chipotle meat I've EVER had I got the chicken and barbacoa and my hubby got the steak mmmmmm read more

Worst service ever. Waiting an hour on steak meat I could've cooked myself. 40 customers got their food before the steak was made

This is the nearest Chipotle for me, 2 hours away. Okay overall, customer service could improve.

how does a location run out of pretty much all of their ingredients by 7pm it's like they didn't do proper prepping

I tried Chipotle again in Southaven, MS today ( Sunday ) around noon and no veggies and low on chicken. This place never has veggies.. and now low on chicken. Really!!! That's it for me Three times and I'm done. If I could give them zero stars I would. Sam's is less than a mile away I'm sure they could provide you with veggies and chicken.‍ Management you've got to do better! read more

I love chipotle but this location sucks. They have the worst customer service and the food is either cold or made wrong 100% of the time. Chipotle guac is my favorite but I haven't had any at this location that is good. I don't know how this place is still running. read more

Food was delicious. The only problem was we were told to pickup at 1:10 pm, waited & watched them make my order, finally got it @ 1:20 pm.

If you love Chipotle, like Chipotle or are kind of scared to give it a second try, I highly recommend the one on Goodman. I've been here multiple times and every time the staff is friendly and easy going and they are all about making the customers happy! I'd give more stars if I could!!! Love love love this Chipotle!!! read more