This place could do better and thrive without the rude employees they have. They literally yell at customers and treat everyone like trash. They hate that you even show up there bc it looks like they hate working at all. If you figure out how to even get into the restaurant you're lucky, they lock the doors out front without putting any sign up that the doors "don't work" this place has went so down hill bc of these people wrecking it. I won't be back again and I think that's exactly what they want, no business. read more

Yes this is gone down hill.. Even employees have left an went to different stores.. new manage every other month and they are rude.. I'm gluten free and never ever had an issue with getting my toppings on the side, yet the complaining mngr let this girl have her hair out hanging over the Togo orders.. the takes my picture like I'm a karen! I miss it so much but yes they rob you on portions even if you get double for 3$ more I want two pieces of chicken! read more

I was extremely disappointed after visiting this location. The place is disgusting. All of the ingredients were mixed together, and the service was awful. read more

Made a Door Dash order tonight and received the wrong order. I was unable to contact the store directly and after 20 minutes of phone tag I drove to the "business". While standing with my order the employee yelled at me they were only taking on-line orders. I asked what about orders they screwed up and she ignored me. Finally an employee I can only assume was the manager came and asked what I needed. I had to try and explain the mess up while African tribal music blared over the speakers (Unsure the connection with the music and the food). My order was corrected with the smallest portions I have ever had at the many stores I've eaten at. Springfield IL Chipotle's is without a doubt the worst I have ever been to. read more

The food is great as always but I'm here for the staff. Stopped in at 8:30pm June 18 & was so impressed with the young men & woman on the line that I just had to give them a good word. They were so kind, inviting & well mannered! I don't write many reviews, but good customer service is so important to business & these kids are doing an excellent job! read more

Either the scoops are for children or you can see all 15 chips they gave me in the bag. And don't even get me started on the trash attempts at rolling burritos. Pathetic. read more

Chipotle Mexican Grill - This is the amount of chips I just paid for... - Fast Food Near Me - Springfield, Illinois

Ridiculous that you can only get certain items online now (quesadilla) and other items you cant (chips). Then you can't even speak to someone in store to find out if items are out of stock or not. Use to love this place now I will probably never go back. read more

During a time when everything costs more and everyone needs to prioritize where they're spending, I can tell you this Chipotle is not worth your hard-earned money. Crunchy rice, undercooked pinto beans, five small pieces of steak in a burrito bowl. My husband's guacamole was a hard piece of avocado - not even mashed or considered guacamole. Truly disappointing experience tonight. Management needs to evaluate who they're trusting to run their store. read more

I love Chipotle burritos and soft tacos. However, I am not impressed with this location. They barely put any meat on my burrito and got annoyed with me when I asked for extra rice and cheese. I was disappointed with the small burrito I ended up with. I am used to being served a large burrito from other locations. So I won't be back to this Chipotle anytime soon. read more

Was turned away business for not having a mask when the cook in the back wasn't even wearing one correctly over the nose.

Someone should notify corporate because this franchise really tarnishes their brand. Big Chipotle fan. Eat at a different location all the time. Something was amiss the minute I walked in. Super long line and customers seemed agitated. Bless all fast food workers but the crew that was working that night was beyond incompetent. I'll spare you the gory details but I ended up walking out while watching my food being prepared. I can't imagine how they could possibly pass a health inspection. read more

I've been to many Chipotles in my life, and this has ro be the worst and smallest portioned. The last burrito I got here was the size of a 1$ taco bell burrito, and didn't taste much better either. read more

Horrid, horrid service!! It deserves zero stars. Out of four meals, they messed up on each one!! We ordered two items with lettuce and they totally forgot the lettuce. Ordered queso and they didn't give us chips. Can only order a quesadilla online so had to stand in the store and order it, they refused to make it unless it was ordered online. And then they messed that up too!! The kids quesadilla was a soft shell and cold cheese on the side, forgot the fruit and drink. Absolutely no quality control, employees obviously don't take pride in their work and it shows. Manager and employees - get your act together. NEVER order from here!! read more

Filthy! The lobby is currently not being used and it's still unkept. I understand staffing issues nowadays, but this is unreal. The food line was disgusting. Food was everywhere. I asked for corn salsa and instead of refilling the container, I received next to nothing. Instead of changing gloves when they were soiled they handled my container and there was just about the same amount of cheese on the outside as in the inside. I asked for chips and they were cold. I was charged $23 for a bowl and chips. I thought that seemed high, so I asked to see the receipt. She had my receipt in front of her, but proceed to look in the trash and then pulled it up on her computer. I was charge for a steak bowl with extra chicken. I just had chicken. I asked for my money back and you would have thought I asked for a million dollars. The manager refunded me and blamed it on the line staff and they all gave me dirty looks. It was so bizarre! She had me open my bowl to see if it was truly wrong, but then still charged me for double chicken. I didn't say anything because I just wanted out of there. They're going to end up hurting someone with their unsafe food handling procedures. It goes without saying I'll never come back! read more

The workers at this Chipotle were extremely rude. One employee rolled her eyes and me and motioned for me to speed up my order. They barely put any rice in the bowls and were charging me extra. I love chipotle but I will unfortunately not be going to this location again any time soon because of these employees. Covid and short staffing is not an excuse for how I was treated here read more

It a good pick me up the style is amazing the food even better the costumers and staff are very nice. This is the best rode trip.very good

Placed order for delivery . There was two orders both was messed up. Mine was a burrito that came as bowl not what I asked for and was missing the rice . beans . sour cream . The second order had beans that was not suppose to be there. Was left on porch with no notice that it had even been dropped off . Poor service . Should be closed down. read more

Consistently bad experience after bad experience. Online order completely wrong. Wrong meat. Wrong rice. Peppers when I didn't order them. Consistently no one at this location can fold a burrito. read more

Paid way too much for subpar food. No favor, overloaded on cheap ingredients and brown guac. Very disappointed in the quality for the price.

I have not ate out anywere in a cpl months.. EVERY time have gone there in the last two years. atleast once a mont. something is always messed up, employees are rude infact a manager literally ignored me as she kept making food like I wasnot there. i have to be gluten fre, and yes it's annoying to deal with .. Decature store I been to twice and no problem. but I stopped going in Springfield for awhile.. this lady was awful.. two customers waiting in line that now takes long. speak up on my medical issue to the lady. she still nose up didn't care.. i have the owners number by calling the Decatur store. and I still didn't get any that day.. today I was contaminated.. I haven't itches like this Iv not itch like this in years!. so I tried the new chicken and I don't think it's gluten free!? i have celiac and dermatitis it's that. so I always ask for the toppings drum in opened things..technically I should also have the rice and meat also fresh.. but wi that. however always one person has an attitude. and I have NEVER SEEN THE SAME FACE TWICE. it has really went down hill OH AND... they charge for extra rice now and charge if you get the tortillas in the side!! yes extra for the shell on the side .. SOMEONE PLS TELL ME HOW THATS RIGHT.. just cus my kid don't want a rolled burito .. ya cost went up on all the bowls by 2$ but to charge 30 cents more and for the extra rice another 1.15$ .. basic chicken bowl is now 8.30$. .. the owner or hiring manager needs todo something about all of that.. when I first started going there thos employees, were kind and accommodating. but people atill kept going in.. today no one was smiling. but the tall guy with glasses. read more

I've been here once. Never been there since then and don't intend on going back either. The food was good but the cashier was super rude. Perhaps he was never taught to place a cup down gently. Dude slammed a cup at me and I will be reminding him about it for the rest of his life. Just because you're cute doesn't mean you can break hearts. read more

This is the worst Chipotle I have ever been to. I don't know how it took 6 people on the line to make 1 bowl and only one person was actually doing something. I will say the staff is fantastic at ignoring people coming into the store to order food and acting offended when people begin to order. The kitchen is an absolute mess and there are food scraps everywhere. The rice was undercooked with so much lime in it that my entire bowl tasted only of lime. And unless you like a whole chicken breast on top of your bowl avoid the chard chicken. My entire encounter with the staff and this establishment have completely turned me off and I would strongly suggest you take your business to Qdoba across the street and get free guacamole. There needs to be a higher standard set by management for their staff and get them trained in how to adequately perform their jobs. The cleanliness of the store alongside the lack of professionalism with the staff has destroyed this store. I am extremely disappointed in the service from this Chipotle and there is going to need to be severe interventions done by management to convince me to return. read more

It used to be good. This location has gone bad. Cold chicken. luke warm rice. Salsas and corn were warm????? Not sure warm tomatoes are a good thing. Nothing had any taste. They give the smallest portions I have ever seen at a Chipotle. They just poisoned another 600 people in Ohio. I am done with Chipotle. I am sure they will survive. It is the go to place for entitled millennials and the organic/non gmo food crowd. (they have no idea what they are actually eating) read more

I'm not one to usually rate fast food chains because we all know what we are getting from them. I feel this location deserves a good review, though. The staff is consistently friendly and can speed through a line of customers without becoming sloppy. Let's face it, this is Chipotle not some fancy restaurant, but for what it is, this place deserves praise. read more

I'll preface this by saying I know it's hard to work with delivery apps, but never eat at this location unless you're there in person and can watch them make your food. Have ordered through door dash a couple times and each time it's arrived extremely incorrect (which might be the delivery app, but it's only ever this chipotle that gets it so wrong, every time and across the board) plus the staff were rude and dismissive when we called to find out what happened to our missing items. In person at least you can make sure you have your food before you pay them (plus you can eye the vegetables before making a decision- this location has the worst fajita veggies of any chipotle I've eaten at). Not sure I'd ever eat here again even after the pandemic's over. read more

Yooooo this shit SLAPS!!!! I've been ordering the same thing for the past 6 years almost every week and it never gets old. The burritos are so good that I literally MOAN when eating them. I will continue to support my local Chipotle 10/10 worth the diarrhea. read more

The Chipotle in Springfield is THE BEST representation of late-stage capitalism and the collapse of society that is to happen in about 6 months. As I entered the alarm was going off in the vestibule. A steady buzz could be heard throughout the entire restaurant. The staff put chairs in front of the dining area as a blockade to keep customers out. There were boxes of goods stacked at the register and a broken mixer sat by the second exit as if permanently parked there. This really gave the feel of an authentic Mexican restaurant in the outskirts of the worst regions of Mexico City. There were only 3 employees. All of whom were disgruntled and overworked. They hated their jobs. The one gave the customer in front of me 3X the portions making his meal equal to 3 dishes. My server undercut my bowl making it the most expensive lettuce I ever bought. There were no chips available and the register clearly asked if I wanted a bag. There was no silverware, no napkins, just a full serving of hatred. Why this place doesn't close is beyond me. read more

The worst experience at a chipotle I have ever had poor management, poor food, poor service. The cashier handled a dirty dish rag before finalizing our transaction and giving us our cups and food. Would highly recommend people stay away even if starving. read more

Let me start by saying I've been to dozens of different chipotles. I also understand that for some reason, guac is the price of gold. However, I know it's extra, but don't shake half the guac off the ladle before putting it on my bowl. My boyfriend and I received probably a tablespoon of guac on our bowls. Not to mention my meat portions were small, compared to what I've had up near Chicago and even in Wisconsin. Also, easy on the salt! Sorry Springfield, won't be back! I don't know if the manager was on their tail but either way, give people what they're paying for! read more

Let be be the first to say I love Chipotle, however this location was not good. I got a bowl to go as I was staying at a nearby hotel. The line server skimmed on rice and veggies, had to ask for more as he put a small pinch of veggies and very small scoop of rice. That's not terrible, however the food was lukewarm....clearly things are not being heated properly. read more

I like this simple menu. It narrows down my choices and makes it easy to order. The food was good & fresh. They guy working at the time was really knowledgeable and guided me through my first order. Not really kid friendly food despite the available high chairs. read more

Aside from the long lines at lunch time, the food is wonderful. You have to watch who you get to make your meal as some people give you a good portion of what you ask for, and others are frugal with what they give you. read more

this place is genuinely a joke. i've been waiting for over 45 minutes on an ONLINE ORDER.

This is a chain - so you're likely familiar with their format. Their food is high quality, and it's quick service. It's right by the White Oaks Mall, but shares a parking lot with a Noodles 'n Co. - so parking can be scarce. read more

A delicious take on Mexican food! Everything is fresh and put together when it's ordered. They make margaritas and serve a few different kinds of beer along with your typical fountain drinks. I really recommend it if you're tired of the same old fast food chain! read more

THIS is some great grub! Basically you get to build your own burrito or bowl. Mucho good! Organically raised beef, pork, and chicken.

Today I went to chipotle and had the worst experience ever. Staff was very rude and restaurant was extremely messy. The lady behind the line was very unprofessional and I received the sloppiest burrito bowl possible. Very unpleased with the staff and all around experience. Might I add that there were only 2 other people in the restaurant so it's not like they were busy and couldn't have given me better service. read more

Went yesterday, May 2, and had a great experience. Food was fresh and service was fantastic. We had won one of the fish bowl drawings, and they took care of us with chips food, and drinks. As always a great place for food on the go that is made fresh. read more

Chain restaurant, but so amazing. Quality of food is fantastic at every location, and i have been to a lot of chipotles. Had to come review this location though because the service was fantastic. Very friendly staff who were fast and efficient. I noticed the chicken here was especially well seasoned as well. Food with integrity, love it. read more

The food is very good, however seems slightly overpriced. The place can get pretty busy at lunch time, so make sure you get there before noon. The business card drawing is awesome however and they must not keep track because our office has won at least 5 times and my wife even won once as well. read more