I had an online order for 6pm, I ordered about 20 minutes before and asked for the quickest time. Once I arrived I waited for over an hour for my food. Once I got it, I got a bowl instead of burrito. I asked if they could just put everything into a tortilla and they were out. Not a big deal that they were out, but the fact that no one said anything and were going to act like nothing was wrong with it. I was pretty pissed, but I asked for a refund since it's not what I ordered and they couldn't do it. I had to do it through an automated messaging system but before I even requested a refund they threw out the food they gave me. I didn't even get a refund, I got a free entree I have to use in the next month which I don't even go to chipotle often. I also don't get any money off my extra items, i had queso, extra chicken and guacamole. So all my money spent on extra items is gone. I also got no food. The lack of service and decorum here was ridiculous. I don't care that it took an hour but someone saying hey we apologize about the wait, it will still be awhile would have been very nice. The people I tried talking to about it were rude and the behavior from some of the staff was unacceptable. I would like to thank those staff members that were helpful and very kind. I appreciate them but this company and their way of handling issues is a major problem. read more

This Chipotle location is awful. I ordered online to pickup at 6:00pm and we didn't get our food until 7! No exaggeration. The pickup time was at 6pm and we were sitting in the restaurant for a full hour. The management at this location is abysmal. They were out of tortillas! So instead of canceling online orders for people who got burritos they gave everyone a bowl instead! And refused to refund our money! Absolutely ridiculous. read more

The girl who served me had such an attitude I just wanted to leave. I got home with my food and there was little to no meat, the meat was cold, and the chips are stale. Waste of money read more

The workers need to take another class in food safety and food contamination because their should be no reason why your not washing your hands before putting on a new pair of gloves and then on top of that after putting your gloves on your touching your face and scratching and picking... absolutely disgusting gotta keep a close eye on how people prepare your food. read more

I am a HUGE chipotle fan. There have been times where I have eaten here and ordered the same thing each time 5 times in a week. The food always tastes fresh whenever I order. The food is 5 stars to me, but this location itself is not the best chipotle. It is always extremely crowded (not their fault) and because of that the portions are a lot less than they usually are. Side note- I was extremely excited when chipotle announced that they were going to start having queso. This is the only food item that has disappointed me. It's almost more of a dip than queso and I don't think their is enough flavor. Still worth trying it at least once!! Another side note- the sofritas are a GREAT vegetarian option. They are tasty and full of protein. 10/10 recommend. read more

This review has been the culmination of multiple visits to this chipotle, as a former employee at another Chipotle located in Orlando, this restaurant fails miserably to achieve the standards chipotle expects to be upheld. The first time I ate at this location, I received food poisoning, the following time I was under portioned even asking for double meat didn't bring it up to the normal portion. Third time, I ordered a bowl on Halloween and instead of receiving my bowl I received someone else's burrito which was labeled as Sofritas despite actually having none. Chronically affecting this chipotle is the under portioning of salt in almost all of their dishes, today when I asked for a side cup of one salt serving I was told you cannot do that, despite that being something that is allowed under chipotles policy as part of "surprise and delight" I am severely disappointed in all of my experiences and wish to see change. read more

Never order chipotle online from any location. You will get a third of the portions you'd get from actually going and picking it up. Overall, the food is pretty good and standard to all Chipotle's I've visited. read more

Chipotle is always a staple, but the customer service that Tasha provides is like no other. Amazing personality and amazing beauty. Gave this restaurant 5 stars because of her. I might be a little in love with her after this encounter. I will invite the manager to the wedding as a thanks for the set up. read more

I love Chipotle and the food is normally pretty good. This singular Chipotle restaurant is absolutely horrible. They are always out of food (or just too lazy to make it), they are stingy with toppings so you always have to ask for more, certain employees are often rude, they never prepare for lunch/dinner rush so it's always a long line or there's never enough food prepared beforehand (practically always out if either rice, beans, lettuce so there are no bases for your bowls). Do yourself a favor and spend your money elsewhere. read more

Perhaps the worst chipotle in the United States. They are always out of something, cheese, steak, guac, whatever it is. The line is always out the door because the cashiers are slow. Their online orders are slow and they usually get at least 1 thing wrong on every online order. There's 2 other chipotles within 5 miles I suggest you goto either one if you can. read more

placed my order online to pickup for 7:40. got there at 7:40 and waited when the woman behind the register told me it was being made. waited longer. and longer. multiple people had gotten their online orders already. At 8:15, someone who I assume was the manager told me, and 2 other people in my situation, that they had received our orders, but were not going to make them and suggested we get in line. So after being told my order would be ready for pickup at 7:40, I had to wait for a half hour just to be told to go in line. Again, this happened to me and 2 other people while I was there, so who knows how many people this happens to daily. from the other reviews I assume it happens frequently. please handle this better. read more

I go to this chipotle a lot, and what I've found is that, if you want quality food and service go early. There has been MANY times this chipotle has disappointed me, due to unfriendly workers and small quantity of food. I went at around 11:30 am and it was the opposite. They were polite and gave me a nice portion. Even though today was tolerable, this location tends to be my WORST chipotle experience. read more

4 star average across 10 reviews? - Sheesh, I just don't know how. Let me time-stamp this here, in the event a manager/decision-maker would like to follow up. August 11, 7:50PM Here's the run-down: 1. staff attitude/culture is off-the-mark, at this location - as well as at the World Market plaza location (you know, on the Parkway - close to the new Red Robin). The only reason this place isn't a one star is because of the cheerful and "can-do" staff member who first greeted the line. The next guy down the line (the guy who's putting the veggies and stuff on top of the basic construction) was pleasant enough as well. 1a. We start getting into "the dicey zone" when the cashier rings me up before I give a drink order, or when the two additional quesadillas make their way down the line. I told her that I was going to add two fountain drinks and two quesadillas and the body/facial language was not in line with anything remotely reasonable to the situation. I was the inconvenience to her. I chalked that up to a likely brand-new employee who probably did a lot of eye-rolling and "pffft"ing throughout the 1/2 hour employee orientation. 1b. the "dicey zone" morphs into the SNL-skit zone once I realize there is no unsweet tea dispenser at the drink station. permit me a play-by-play paraphrasing, please... Customer (that's me): "excuse me, are you out of unsweet tea?" (asked when returning to the cashier - her sidekick, previously unnoticed, pipes in. Staff member ("sidekick" from above): "uh, naw. we out" Customer: "are you sure"? Staff: "yeah" (mutterings in the background with others, then) - "uh, but I'll check in back though" Customer: "great - thanks!" Staff: walks into the walk-in cooler located straight back and to the right. emerges a minute later with a single cup, filled 60%, of what appears to be unsweet tea. "here you go" Customer: "thanks!" - walks back to the table - 2nd to the closest to the exit - and tastes it 1/2 way to the table - realizes it's sweet - and doubles back. "excuse me - this is sweet tea." here's where it gets good... Staff: "naw - that's unsweet" Customer: "naw - this is sweet." Staff: "that's unsweet" Customer: "This is sweet. you know how I know? - because it's sweet. very sweet." Staff: "Well, that's all we got." Customer [bewildered] looks at the sidekick, and then at the cashier, "who's all, like, whatev" I walk back to the table - in large part eager to get back to a standard keyboard and share this gem of a review. Quickly, in fact, did I lack feeling any disrespect as a customer. It has been such a long time since I've had the guilty pleasures of a one-star that at that point, I just went on to eating the fare. 2. Regarding the fare - quesadillas. c'mon... - the most dullard of undergraduates couldn't mess this up in their dorm toaster oven. salads (wife got the veggie - I got the carnitas) - sure, they were good. they would have been A LOT BETTER HAD I NOT HAD TO DEAL WITH SIDEKICK THE CLOWN! 3. Finally, let's talk about the trash receptacles in the dining room, as well as the ladies' room. (I'm no cross-dresser, the ladies' room insights are brought to you courtesy of my wife): 3a. the drink station and parking lot exit door trash receptacles were overflowing. i.e., it was unreasonable to cram any additional refuse in either. 3b. the women's room, in the words of my wife, appeared to been some colonic crime scene of sorts. this is really peculiar for me, since I fancy that gender to be far, far persnickety about such things as cleanliness. "Executive Summary" -Not every Chipotle ought to operate as though Steve Ells OR Monty Moran (look them up) were present in the dining area. no one is perfect. -However, every Chipotle ought to have an accountable shift manager watching over and making corrections as needed. -I have no personal issue with Chipotle. my parents-in-law, for whatever reason, love it. I'd much rather be treated to a friendly "welcome to Moe's" any day. There must be a reason why - EVERY TIME I've been to a Chipotle, I come up against this lack-luster service. What is it? - There's no question that Sidekick the Clown is an anomaly. I suspect it very well might be his first job ever. it's even possible that it was his first day. That's all the more reason why he should have been shadowing someone - anyone - who knew the ropes. I don't want to call him Sidekick the Clown. I'll bet he's a nice guy. But there's a manager at Chipotle who set him up to fail. Not cool. Anyway - there's a solid enough stream of undergrads that feed the cash register here so that my words can very likely have zero effect. For those of you that have a broader choice of where to go, I'd say Caveat Emptor. Or, maybe I'd say come and see for yourself. Perhaps I'm the one who's off-base here! Anyway - thanks, Chipotle Mexican Grill! - every now and then, I think I'm too optimistic. This dose of realism hit the spot! read more

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I agree some of the staff needs a serious attitude change. Most locations will greet me with a smile. This one did not at first however the second person did great me politly. Smiling is simple and painless. Put on the "customer service mask" and leave your feelings at the door. However Chipolte is a wonderful company. I ordered a sofritas burrito! Just a little pro tip..... if your trying to minimize carbs and grains they normally will let u sub rice for extra beans........! Of course I always ask this politly with a bottom lip out and puppy dog eyes! Unlike other reviews they had a full container of unsweet tea. I gladly mixed my lemon aid with my unsweet. Chipolte is a great place to cut them calories! read more

Chipotle Mexican Grill - Spacious - Mexican Near Me - Tallahassee, Florida

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I have only had 1 decent/normal experience here. This chipotle is (not all) but filled with extremely rude workers. My first time every going to a chipotle, ever! I was being yelled at to tell them what toppings I wanted at the end of the assembly and I was still at the tortilla heater.... I didn't know what I wanted because I had never been there before and I was yelled at by a worker. My second time I was attacked by a crackhead and she stole my food and wallet and everyone stood around and watched it happen (I get it, not their fault) but any other time I built up the courage to go back there.. my food is either cold, way under proportioned even after asking for double of something and it's slapped on their like I'm some animal with an attitude. Regional manager needs to come secretly check these workers attitudes read more

Literally the grossest Chipotle I have ever seen. Every table was trashed and every trash can was overflowing like the one in the picture. They were super rude and were out of brown rice and queso (which is crazy for a 330 on a Sunday). Even though there was a line out the door and the place was trashed, employees were still leaving without cleaning up or anything. Will not be back. Go to one of the others in the area and save yourself the trouble. read more

Chipotle Mexican Grill - Overflowing trash can - Mexican Near Me - Tallahassee, Florida

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It's as simple and knowing what you doing. If clearly asked IF THE CORN FROZEN.. tell the truth, yes...no...or even a tbh I'm not even sure. That way the customer will decide if they want it or not. But to deliberately state yes when you obviously don't know is a shame. Now I'm mad because my warm bowl is cold and I have to go back inside and return it. You guys are frustrated because your busy and now have to deal with a customer like me...just tell what you know and if you don't know say that! Simple. You don't have to "make sales" you make food. read more

I freaking love Chipotle. This particular one is always swamped with college kids because it is so close to FSU's campus. The food is good, but if you want to get food worth your money, get a bowl. There is way more food in than than in a burrito and they cost the same depending on what meat you like the best. This chipotle is set up really nice and has a lot of seating htough, just don't go in there thinking your going to get your food fast. read more

I am more of a fan of Chipotle than I was about a year and some change ago, but twice now I've experienced far-too-hurried and near-chintzy service. I don't know about the fillings preference for each and every other reviewer, but I'd definitely assume that most want first tier/station ingredients included in their order. The order for the person behind me had been started too, although both that order and mine had nothing but the meat portion of the dish. I suppose that moving the line along was the concern in this instance. That's undoubtedly because we can expect most Chipotle lines to be miles long, but really, this line had not reached the 'to the door' point by any means. The second tier fillings employees moved my order back over to the first so that I could get a little bit of rice and literally about 3 or 4 beans. I've seen helpings that were on the sparse side before, but the labored measuring of so few beans was mildly astounding. The beans in question were not running low, so what gives? I brought my own bag for the order, so while that wasn't an issue for the final check out, the packing employee stuffed my cup in the bag and tied it up. Well, that's nice, but I bought the cup so as to FILL it in the store! I had to assert what size drink I wished to buy, for the cashier was automatically ringing up the larger (more expensive) cup. The shrinking portions and sly up charge on drinks are recurring experiences--the larger cup and surprisingly hefty (overall) total had been sprung on me at another Chipotle location. Final note: buyer be aware of what you're really getting in those totally tasty bowls, tortillas and burritos. read more

This review is getting two stars because I've only ever had one good experience here. In currently eating my bowl I just got at my apartment which is 2 minutes away and the food is ice cold. Not to mention there is barley any protein and before you say why didn't you ask for more, I was trying and the worker completely blew me off and said it would cost extra. I always hate coming to this chipotle and I only come for convince but im definitely over it now. read more

Whoever runs this location is an absolute clueless idiot. Never seen such a poor representation of Chipotle than this specific location. Lettuce they've served for the past month would not pass health inspection, either always out of cheese, mild, or steak with some nice rotten lettuce. It's at the point I feel the need to directly talk to the manager as someone who's managed a restaurant. Just such a pathetic job and he needs to know read more

The food I had today was great! However, the service and employee attitude was awful. The cashiers and one of the line workers were rude and flippant with me and my food was practically tossed at me once it was bagged. read more

This Chipotle is always a hit or miss for me. Typically if I order in store everything is fine, but with online orders mistakes are often made and I won't realize until I'm far away from the store. Their food is typically yummy and consistent for the most part but getting orders correct is typically an issue for me at this particular location. read more

Chipotle is a great place in general. I always go in for a salad and for $7 it's a good portion of food. I always have leftovers and I always get 3 little tortillas on the side to really make it 2 filling meals. Their meat is definitely tasty but a little on the salty side for me so I tally go with a veggie salad. The fajita veggies are really good and I get to use guacamole as my meat substitute which is awesome because we all know that's their best item. The dressing is horrible for you but great tasting, I use just a little. I love chipotle but this location is not too great. They're always running out of stuff, they've messed up my online orders multiple times, the staff isn't very friendly and I've noticed they give smaller portions than any other chipotle I've been to. It's probably because of for busy it is since it's location is right in the middle of a college town but still.. they've had a while to make some adjustments and the same problems persist. read more

Chipotle Mexican Grill - Salad bowl - Mexican Near Me - Tallahassee, Florida

This location should be avoided. As is apparent from other negative reviews, this location's manager should be replaced. The organization of the restaurant and having food in stock is sub-par. I placed an online order and was required to pay before pick-up. Upon arrival, not only was it not ready, but they also informed me that they're all out of fajita veggies. So, now I have a meal I paid for that is not what I wanted. Publix is literally up the street; you can't run up there and restock? Apparently not. read more

The line is too damn long, but the portions r good.

Worst customer service I've ever experienced. I asked for a salad bowl, and instead given a regular bowl no lettuce (which was fine cuz I assumed I could get extra lettuce at the end at the very least). Then they did not add what I asked onto it and after 5 minutes of saying excuse me for help with fixing it before it was to late someone finally attended me and had an attitude. As I got to the end and asked for the lettuce I was told they had no lettuce. I was highly upset because this was not communicated to me in the beginning. When I got to the register the employee continued on to say "what's the problem" with an attitude. I've never had an experience like this in any chipotle. So disappointed. read more

If I could give 0 stars I would. I've never felt so disrespected at a food establishment in my entire life. I placed a mobile order and had to wait over a half hour. The staff wouldn't even look at me when I was talking to them. The one that did was aggressive and tried embarrassing me. They even laughed and made fun of me as I walked away. The ripped off the "review this order" portion of my receipt. Many workers were standing around. I felt like I was back in middle school. Horrible experience. read more

Even though my experience later 2 minutes, it was bad enough to write a review. The ladies behind the counter were rude, and when I was giving them my order they added items I did not want. They were incredibly pushy, and were just going through the motions of their job without listening to what I did and did not want. Really regret spending $10 here. read more

I usually don't rate Chain stores but this Chipotle is the worst managed Chipotle I have ever been to. Always understaffed and out of foods. The line could be empty and they still would have you waiting 25 minutes. You'd think they would know better being right next to FSU's Campus. read more

Carne Asada was as dry as the customer service. Beans were undercooked like someone had better things to do. The rice wasn't even noticeable because at this point in my meal I was already gagging. Lettuce was fresh though. read more

So I've been waiting 20 mins. First the system was down then I had to wait on chicken to be cooked, well had to they stop playing around to see that the chicken was finished. Worst chipotle experience I've had. Should of went to Moe's read more

THERE ARE BUGS IN AND AROUND THE FOOD AT THIS LOCATION. So disgusting. I Asked for double corn and then the guy giving me double Corn realized that there was a big bug in my bowl that came from the corn container he scooped out of. He then proceeded to tell his manager what he saw in my bowl that came from the corn all she did was say to remake my bowl and not throw out the corn where the bug came from. read more

Ok even though I normally would never give a highly appropriative fast food chain 5 stars I'm going to break my own rules because I've been to this Chipotle 3 times recently (I am not in control of my pregnancy cravings ok!?) and each time the service has been overly fantastic. Every. Single. Person in the Chipotle assembly line is super smiley, patient and kind. I'm not kidding; it's not exaggerated and its not contrived, they all just seem like genuinely nice people. Maybe a manager took heed of Yelpers complaints and had some magical professional development but it is such a joy coming here and being served by such amazing employees. The place itself is exactly what I have encountered in any other Chipotle: always clean, the food is consistent (although usually the veggies are really under-cooked and here they always seem to be cooked very well), and fresh. I will definitely be indulging here often and huge shout out to all the really friendly employees! read more

yo i got weakest bowl i ever. This is the worst chipotle i ever seen. they give you the smallest portions and the food is not cooked as good as other chipotles. read more

Consistently takes forever for mobile orders to be done. I keep giving them the benefit of doubt but they're always just sitting there talking and not hurrying with getting orders ready. I waited 30 minutes today for my online order. It also came out completely cold. read more

The food is usually very fresh. Decent customer service. I am a graduate student and come here a lot. The line can be long, mostly depending on the amount of undergraduates around :) The atmosphere is casual, and the place is kept quite clean read more

This is the worst Chipotle in Tallahassee. Their Line is always dirty. Their ALWAYS running out of food. And line servers always have attitudes. I recently worked at a Chipotle down in Miami and my manager had a fit every time we slipped . Food also served in big chunks as if the person cutting the food didn't cut it correctly . read more

Worst chipotle I've ever been to. I swear I don't think the people working there know how to do anything. They are always so rude, don't do their job, and keep you waiting excessively long for no reason. They charged me extra for nothing and I unfortunately didn't realize until they had swiped my card. and only offered to give me "free" chips. Like no I already paid for those so I'm not actually getting anything free. I should've gotten something that actually made it seem like she was sorry. Guarantee if someone swiped your card for an extra $2.50 you'd be getting off your ass to make sure that you got something in return. Not to mention the girl checking out was incredibly rude and I tried to double check something before when I was still ordering and the girl making the bowls was also incredibly rude. The owner of this location needs to completely rehaul the staff and think again. Especially in a college town where students will be coming often, maybe get people who know how to do more than one bowl every ten minutes and can communicate effectively. read more

I know about the sanitation scandals that happened this past year, but I don't care. I love Chipotle. I love the cilantro rice. I love the tomato salsa. I love the guacamole. I love the bowls. I love the burritos. I love the salads. The only thing that could be better about this place is if they had free chips. read more