Went in hungry and received the smallest portions ever. Asked the girl if she gave me half portion when a partial spoon of rice was spead across the bottom . ( thoughtt she was confused because I explained I wanted a second boat to divide up one of them). She replied no, it was a full amount. I went on and got a tiny sprinkle of chicken. I asked for every topping and ended up with bowls that where level with the brim of the bowl. When the lids went on at the register, I made the comment they have never been that small and we are still going to be hungry. $23 for 3 half full rice bowls. I won't be back any time soon. It was 7pm. I want to eat after a long day. Going to try to post pics. read more

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While visiting my sister and brother-in-law in Fort Drum, we decided to pick up dinner at this restaurant. I frequent the Chipotle near my home in California, but this place really impressed me. They were super quick and margaritas were on the beverage menu. I can see why my sister and brother-in-law are regulars here. read more

Chipotle Mexican Grill - Menu - Mexican Near Me - Watertown, New York

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Since I've moved up to Fort Drum area, my husband & I (loyal Chipotle veterans) have frequented this location about 3 times now. First off, the service is wonderful! The quality of food is excellent, fresh & flavorful. The restaurant is always clean, well stocked, and they even have with fresh cut lemons & limes. This Chipotle team really takes pride in their jobs, checking up on guests to ensure everything is up to standard, supporting & helping each other out & are always timely in service! I love their customer service! My husband and I ordered steak burrito bowls and waited no longer than two minutes for them to finish chopping the steak. At the register they gave us a buy-one-get-one meal because we had to "wait" for our meals. I was shocked because I've waited a lot longer in other Chipotle's back home (Las Vegas) and they would've never done that! It's so refreshing to be able to support a great business who care about their customers! Thank you Chipotle, my husband and I are definitely huge fans who are now loyal patrons! Keep up the great work! :) read more

The fact that this place is around should just say it all. Integrity,flavors, and Non gmo Organic! Real FOOD! read more

I love Chipotle. Have been to Chipotles all over. I've eaten at this location twice now and their portions are tiny! I always order the same thing (as a creature of habit) and both times I could see the bottom of my bowl with gaps all around. What up with that? read more

I love that there is a Chipotle around here. The staff gives decent amount of portion sizes and they're very friendly. On a Sunday, there was no wait at all, which makes everything better. They always have seats available inside so you don't have to worry about seating. Utensils are always stocked and cleanliness here is a plus! read more

Chipotle Mexican Grill - Chicken bowl loaded ! - Mexican Near Me - Watertown, New York

Oh Chipotle how I love you, let me count the ways... 1. Your food is always fresh and amazing. 2. Your margaritas are incredible. I love a tart not too sweet margarita. 3. Super friendly staff. 4. You don't use antibiotics in your meats. 5. Animals are treated humanely. 6. Huge portions! Enough for 2 meals at least. Chipotle is my go to spot for a bite to eat when I'm out and about and get hungry. I get a bowl with barbacoa and all the fresh delicious toppings and I'm set! read more

First time at a Chipotle for me. It was ok. I had no clue what to expect. The place looks like a warehouse with basic steel tables and wooden bar seats to eat at. The choices on the menu are limited. You pick between like 6 things and that's it. Food was good. Not great...not bad. Ok. It's one of those places where if a friend wanted to go there, I would think ...ok I can order something I can handle.....but saying that I would never think about saying....oh lets go to Chipotle tonight! read more

The food was well prepared and fresh. It tasted good but was not overly flavorful. It was actually kind of bland for the expected style of food. The prices were high for what I felt we received and the seating is industrial and crammed in with the waiting order line running around it and traffic path to the door through it. On top of that there is no free salsa bar like at Moe's. Overall, while I like the idea of fresh organic or locally grown produce, the premium price tag, under-seasoned food, and industrial atmosphere didn't invite my family to return to Chipotles. Your tastes may be different so it's worth a try because the food is not bad. Though for my money, I'll be eating at Moe's if I want something Mexican style. read more

This is an amazing restaurant for a quick bite. The employees are so nice. And the food is great. The bathrooms and dining room were clean. Plus the cashier offered to take our dirty plates for us. read more

I will have to say out of all the Chipotles I visit, this location had the freshest food I have had in a while. I got a Bowl, the chicken was hot and fresh, and all the ingredients were good. It was after the lunch rush and the dining room needed some attention, and the employees were right on top of it. Good Visit read more

You can't go wrong with chipotle. The usual setup, the only thing is the seating area is a bit cramped, compared to the chipotle in Seattle and Los Angeles. I'd return though. read more

Beware of the chicken. I got food poisoning from them last night I was throwing up all the next day. Now I can't leave my room for 3 hours on DR. orders. Will never be coming back here again. read more

Super slow. 4 workers doing anything but working the line. Waited for 10 minutes then just left to spend money somewhere else that serves its clients. read more

My first Chipotle experience and food wise it was awesome. Service, the two girls behind the counter weren't that nice, but after we ate one of the employees asked how everything was, which I never see in any fast food restaurant. Their rice is amazing and the fact that they offer brown rice was a plus. I got chicken and it was also amazing. read more

Good service. Good fast food that tastes great. Exactly what we wanted. Couldn't have asked for more. Much happiness here.

Ya like everyone else writting reviews about this place. Its great. And for being in Watertown you would figure the quality would go down just because they are now in Watertown but it hasn't. Just as good as if I was in NYC or Florida. The guacamole is as good as I would find in Brooklyn and is great! Glad they opened up here. read more

Love this place!! Just opened and great staff and love the patio! So excited to have one finally!!!

I wish I could give it Zero stars. An employee just got a brand new tattoo, you can obviously tell it was fresh..literally wiped her tattoo with a cleaning rag and then wiped the the counter where the food is being held...like talk about cross contamination. That tattoo is an open wound and just wiped it where the beans and rice are...people are gonna get sick...she could have hepatitis or hiv. I will literally NEVER eat here again. I told the manager about it and he said "the rag doesn't touch the food" sure but the food touches the counter and she swipe some of the rice BACK IN TO THE RICE. Seriously people, DO NOT EAT HERE. read more

After my heartbreaking discovery that there are no Mexican restaurants in this area (WHAT is up with that?!) I was relieved to find that at least there is a Chipotle- and a good one, at that. It was very clean inside, and the seating was cool. I got a chicken bowl, fully loaded and it was so delicious! I also saw that they had beer & margaritas, so all hope is not lost for me here. read more

Went there cause I didn't want to cook the food tasted so bad! It was my second time and my husbands first the cheese was grainy, the steak was gamy, and for the last 4 hours my stomach has been so upset I have been running to the bathroom and my husaband, and only one girl was actually kind and talked to us the rest were rude and rolled their eyes at us! Never again! read more

I like chipotle but I'm definitely more a Moes girl. This place is clean and there is indoor and outdoor seating like at Moes. This place doesn't have a salsa bar that I remember and a lot less drink options compared to Moes super advanced drink selector machine thingy. They are also missing a queso for your burrito or chips. They use shredded cheese which doesn't melt into gooey goodness and they put barely any on. No bueno for me! Not awful but given a choice I would choose Moes right across the street. read more

Can never go wrong with chipotle's . Food is made to order. Healthy options. Especially if your a vegan or vegetarian. Ordered the sofritas burrito..(vegan) . Not bad! read more

Super friendly and polite workers. Good portions, meal is definitely worth the money. Clean restaurant and a great environment overall.

Always Yummy and fresh! I dont worry about what others say about this restaurant. I been a die hard, loyal customers for years enjoying their high quality food at a fast food prices! Most staffs are awesome too! My daughter's fav. Place to eat!^^ read more

Came here the other day and they didn't have what I wanted do they gave me a coupon to buy one get one free. So I'm back and have two burritos. I'm happy. I'll be back. read more

The food is delicious, but the staff is arrogant. Multiple employees saw my boyfriend and I standing in line and they didn't come to help us until the manager told them to. Overrated for sure. read more

Omg so good! We each had a burrito and they are so huge we could hardly finish! The ingredients are all so fresh too! Delicious!

Worst chipotle ever. Portions are tiny. Tried to charge me double for meat. Will not be coming back.

Went there 730 on a friday night an they were closed. What a crap shoot. I will never go back. Who closes at 7 oclock on a friday?

What has happened here? The place is understaffed...most of the employees walk around like Zombies. Usually one manager that seems to care is doing it all. I usually have Chicken and Vegetable Burrito bowls and then take out. The vegetable were left so long in the warming pan that they had turned to mush. And this is a regular occurrence the last three times I have been there. I have seen the vegetables at other locations left to limp and die as well. Where is the quality control? This wasn't the case two years ago. This place seems to have given up on quality and service. They used to be so great. read more

I L-O-V-E Chipotle, but this review is based upon the Watertown, NY location. The facility is like all the other Chipotle's and the food is great. The employees, however, could use some more training. Chipotle is run on an assembly line. If one link in the chain is broken, the whole production is off track. I've been here several times and each time it seems like there are always new people working the line. My husband has had his order redone three times because they overstuffed his burrito and either ripped the tortilla while trying to roll it or totally screwed it up trying to roll it. The line seems a bit unorganized and they keep jumping from one station to another and orders often get mixed up or messed up. I've had to correct my order several times to different people. This location is really frustrating and if it weren't for the fact that I love the food, I wouldn't keep putting myself through this mess. On the upside, they are very apologetic and will fix your order if you ask them too, without question. I can't be mad at them, but it appears as though they haven't been trained properly before being put on the line. Word of advice; pay attention to your order and make sure they give you what you ask for all the way to the end. I always get chips and guac at the end of my order and every time they charge me and forget to put it in the bag. I have to remind them to give it to me. read more

Moes is cheaper and this food made me bleed out of my butt hole like in southpark. The seating is cramped and the staff hate life so the food isn't made with love! read more

I really like chipotle my only problem was you have to kinda yell over the counter so the people can hear you but the awesome drink machine totally makes up for it really great very clean good food read more

great food for a franchise mexican meal...i crave real mexican,,,but the tex mex they provide worked well

Have been to this location twice with a year difference. The food is good while eating but the aftermath not so good both times we had a belly ache. Not sure if it's worth it. read more

How can chipotle ever go wrong!!???? Soooo happy there is one in Watertown!! Great place! Tasty, clean, friendly. Highly recommend.

I have been a vegetarian for over 40 years, and I have also lived and eaten in Mexico for a few years too. I mistakenly confused Chipotle with Qboda and thought their food was wretched. In fact, I can say with great certainty that Chipotle has the best guacamole that I have ever eaten in a restaurant, especially a fast food place. Anybody can put meat on a tortilla and call it a burrito. But the extras that Chipotle offers are quite good. Their tomatillo salsas are very tasty, and the corn relish is at least OK, although they certainly use frozen corn. I have eaten at the Watertown Chipotle 3 times in the last two days. In each case I have had some version of the burrito bowl. My lunch guest has the massive, two fisted burrito. In Mexico, no one I ever met makes monster filled tortillas like Chipotle. But my guest really liked his and ate the entire thing. The various meats looked both tasty and pretty authentic, although I did not sample any of them. I don't approve of steaming tortillas as they do, but the lines at this place make it clear that my vote is an outlier and rather irrelevant. The chips are fresh and tasty, as is the cilantro lime rice. Nobody in Mexico wraps rice in tortillas, but in the US this is common practice. I would say that this is way better than average Texican food and the price is right. I commend Chipotle for its vegetarian offerings, beans w/out lard, and great guacamole. My last dinner was a vegie burrito bowl with the cilantro lime rice, a bit of tomatillo salsa, and lots of guacamole. Along with some chips, I had a nice, light supper. My hat is off the Chipotle for raising the bar for Mexican style fast food. Now all they need in Watertown is a liquor license and a good michelada with lots of lime and salt. I have no clue what the prior reviewer meant about " eating paleo" but I agree with the 4 stars. If you show up around 7 p. m. be ready for a line outside the door and a wait that is worthwhile. read more