This location is the worst!!! Ordered from here several times and there's always a problem. Every time I would order through the app or DoorDash the food would come over an hour sometimes even 2 hours later and ALWAYS COLD. Last time I ordered for pickup at 6:45. When I arrived at 6:50 the order was not yet ready and when I asked an employee they said that the 6:45 orders were not even made yet. I had to wait another 45 min for my order and it was cold. What is the point of ordering pickup if it is not even ready on time and you still have to wait. Ridiculous. I will never order from here again. Don't waste your time. read more

I probably eat here once a week and love their food. To avoid the line around lunchtime use the app and order in advance. The food is always fresh and they make it to order as well! The only caveat is my order is sometimes wrong. A few times they have forgotten the lettuce for my salad, added guacamole when I asked not to have it. read more

Guess it's that time, review time that is. Have ate here a couple times now and always very satisfied. Although the to me a little on the pricey side for a quick lunch,the portions are very filling though. For my husband and I, it cost $32 which included 2 burrito bowls, chips and guacamole to share and 2 sodas. We both opted for the steak in our bowls. We each added on guac which is an extra $2 for each. Line can get very long but moves quickly. Seating is limited in this spot but if you catch it on a nice day they do have some table outside. Of course will be back again! read more

Chipotle Mexican Grill - Huge burrito bowl! - Mexican Near Me - Wayne, New Jersey

Great Chipotle location. Employees are always friendly and helpful. I ordered online once and arrived about 5 minutes early. I had to wait about 2-3 minutes for my order, and multiple employees said hello to me and apologized for the wait (I thought this was really nice especially because they didn't do anything wrong) Food is made fresh and the line moves quickly. Definitely recommend! read more

Chipotle Mexican Grill - Steak bowl - Mexican Near Me - Wayne, New Jersey

The food is always spot on but the service sucks. No one here actually cares about their job and constantly mess up on take-out and door dash orders. read more

Why didn't I ever think of eating here after shopping at Willowbrook?! Came here to utilize a BOGO coupon. The line looked long but it went by pretty quickly. Ordered a steak burrito bowl, chips and guac, and a steak burrito to-go for my mom. Portions were exceptional. Service was quick. No complaints except my pet peeve is when people take the bottles of Tabasco to their table and hog them until they leave. Not the restaurant's fault, of course. Just don't be THAT person. My little secret: I ask for the tortilla on the side with my bowl (It's free!) so I can make my own burrito. I use half of the bowl in it and eat the other half there. That and some chips and guac is satisfying enough. Then I have the burrito I just made to look forward to the next day. read more

Chipotle Mexican Grill - 2 burrito bowls with tortillas on the side, 1 steak burrito, and chips and guac. - Mexican Near Me - Wayne, New Jersey

I rather go to NJ motor vehicles than visit or mobile order from the chipotle in Wayne. The staff are lazy and swear it's your fault that they didn't graduate high school. Hey chipotle, when some pays $24 for delivery, make sure you put extra rice when your customer asks. You act like you get a 6 figure bonus by being cheap with the rice. Go to Paramus not Wayne. read more

All the workers are rude and are bad at making bowls. I got a veggie bowl and the girl gave me almost no rice and beans and then gave me a giant heaping spoonful of sour cream. I'm practically drinking soup right now. The little beans I do have are floating. Every time I come here I remember why I hate it. Don't bother coming here if u want good food, especially since it seems like the workers would rather that, than do their job. read more

If i could give this place 0 stars i would. 2 separate orders came with ROTTEN guacamole. Looked like it was out for days and brown. Terrible! How do you send food out like this? When you call you also cant speak to anyone. This location does not deserve to stay in business read more

Their online ordering system is absolutely atrocious. Orders are consistently 20-30 min (or more) behind what the app says my pick up Time is. No in store orders either. read more

Looked completely disorganized. Workers barking at customers and all crowded at one hot table. Sure enough, got home after waiting 20 extra minutes for my order and it was someone else's order. read more

This is by far the worst Chipotle we have ever experienced. Online orders are never on time. If you order online to this Chipotle expect at least 30-45 minutes late for your pick up time. There were times, the bag is ready on the shelves and the staffs are so incompetent, not able to read the name correctly and just make you wait while your food gets cold. Making matters worse, the staffs there are obnoxiously rude regardless if you are ordering in the restaurant or picking up an online order. At this Chipotle you are lucky to get your food order correct. Do yourself a favor, drive a little extra distance to different Chipotles in the area. There are much better experience with other Chipotle than this one. I am a fan of Chipotle, and are very fond of their food, but I would avoid this one like a plague. read more

Great food and great staff. Thanks Luigi for being awesome. We love you. -lionfight read more

Chipotle Mexican Grill - Mexican Near Me - Wayne, New Jersey

Single star is not related to the food - the food was totally fine. This is related to their actions during covid. They are not tracking or confirming the number of individuals in the store. There were WAY too many people inside on line. Social distancing while on line is not enforced. People were sitting at all the tables as they were waiting on line, even though the tables had signs they were closed. One staff member, the one who was slicing all the meat in the back and refilling all of the food containers behind the counter used to make the bowls, etc, was not covering his nose with his mask and at one point walked over to the food counter, leaned down to look, and then pulled his mask completely down below his chin to speak to the person preparing the food. Many patrons also had their masks below their noses and barely covering mouths and no employees said anything to them. read more

This is the worst chipotle on earth. If you can save yourself the trouble and order from a different one DO IT. Expect to wait over 30 minutes past your scheduled pick up time to get your food because no matter what time it is or what day it is they seem to be backed up beyond belief. They never get the order right, they never give double when you pay for double and they are stingy on the guac. Go elsewhere- don't torture yourself. read more

Waited over an hour on two separate occasions for my online pickup order. Staff was rude and unhelpful in getting a refund or accommodating the people who could not wait any longer for their food. DO NOT get online pickup here, you'll waste time and money. read more

Been eating here for years, but moved from the area and had a chance to stop by yesterday. Either I picked the wrong day, or this place has really gone downhill. The credit card processor was inoperable and they were just yelling, "cash only" to every customer. Yet, despite expressing a willingness to pay with cash, the manager proceeded to attempt to fix the register while I waited to pay and my food got cold. Then, I went to the drink bar only to find the iced tea maker empty. When I asked about it I was just told, "No iced tea". Now, I've been to many other Chipotles and they all have iced tea. I wasn't even told if this deficit is temporary or if I can expect water in the future which is my only other option since every other drink they now offer is loaded with sugar. As I moved down the service bar to obtain silverware, the area was unkempt with forks and napkins strewn about. If areas visible to the customer are in this condition, I can only imagine what it's like behind the counter. No thanks, I will take my Chipotle business to other locations from now on. read more

Probably the worst chipotle restaurant I have been to and I have been to quite a few. All I have to say is the portion size they provided did not even fill half of the burrito. I had to go to another restaurant to pick something up to eat right after since I wasn't even close to being full from the joke a burrito. Funny thing was when I was leaving someone also commented and complained on how they were being super stingy on portion size so it was not just me. This place gives a bad name to the chipotle brand. Will not be going back. read more

Placed an online order added extra rice to my online order received no rice when I received it made a trip to the store told the cashier the issue she gave me the illest attitude whole staff was unprofessional asked for extra rice when they were making my order you would of thought they grew the ingredients themselves cheappppp with the portions I'm not surprised though its staffed with a whole bunch of kids honestly could go in on the attitude they were giving but the point is short and sweet don't go there read more

I've had it with this particular chipotle. There isn't a delivery that is without mistake. The latest one is inexcusable. I ordered hard shell taco, which are always corn hard shell. I guess they ran out and they thought it'd be ok to fry up some soft flour shells. What i got was so dripping in oil that it was not even worth eating. And now with this damn virus, their phone number is not taking customer calls. And if you go there, there's an hour wait just to walk in one at a time. You're basically powerless. The kids, that's right, kids that work there hate being there; and it shows. They make mistakes and don't care cause there isn't anything you can do about it. I'm filing a complaint with corporate. Avoid this place! read more

We have gotten online ordering from them many times over. While the food for the most part is pretty good, on occasions there have been some problems. At least 40% of the time, the chicken has been burnt. One time my husband got a burrito with no meat even tho we said double the meat. Also, it seems like they are giving us less and less of the chips every time we go. It would be nice if I could have more than 4 chips in the bag. I realize you need to make money but do you really need to be that cheap? read more

Slowest place to pick up food and specially if you're a driver you get the order you drive over there you go in thinking it's been 10 minutes they have to have it ready no it's not ready you go in the ass the girl behind the counter and she's like no and they only have two girls doing takeout orders when you're an hour and a half two hours behind it's just unacceptable I know that they're short staffed and everything else but instead of like having people just like sitting around in the back doing whatever the hell they're doing like they need to do teamwork And get organized and if you do have orders in the back which I know sometimes I just keep throwing the waters on the shelf in the back and there's nobody to get it and I just think it's unacceptable I know that they're understaffed and everything else but they have to understand that everybody else has a job to do to get organized read more

I just come here because the girls are nice and pretty. The food is not that good. I wold recommend anything without beans.

This location is very, very busy. The line can sometimes be wrapped around the entire perimeter of the restaurant with no tables being open for eating. I wish they had kiosks of some sort, similar to what Panera has, so that you wouldn't have to wait on the massive line. It can also be bothersome when you are sitting at a table and someone is standing on line right next to you, almost hovering over your table. As a result of the crowds, the staff seems to have trouble keeping the tables clean. Most of the time the tables are messy and sticky. One positive of it being busy here is that the food is always fresh. Since they are consistently busy, the food is always being replaced with new batches. If you've had Chipotle before, you know what to expect in regards to their small, but tasty menu. I always get a burrito bowl, which does not have the flour tortilla. Overall, I do recommend Chipotle, for the mere fact that the food is fresh and tasty, but just be warned that you may have to wait awhile before getting your food. read more

Place is a disaster! Orders never right or on time stay away. All the people standing around waiting for online orders look like they want to kill someone read more

Waited an hour and half for them to make my food, 3 things in each bowl were missing. Food was cold and halfway filled and the gave me a small Queso instead or large. read more

I'm extremely disappointed on the portion of meals they placed in mine and other customer's bowl. The server placed just one fourth scoop of steal onto my bowl which is the expensive meat compared to the rest. read more

Waited over an hour and still never got any food. People waiting had been there for over 2 hours waiting for their orders. This was the second chipotle I ordered from on the same night. Left the other because they were 2 hours behind fulfilling orders when I arrived there and had no idea a timeline on when they would start working on orders placed for my pick up time. Still have not received my refund even though I called corporate and did a chat to initiate one. They need to get things together. read more

I usually don't come to this chipotle but it was something nearby since me and my friend finished working out and we needed something to eat. The bowls were really low and they didn't normally fill it up to what it's suppose to look like so I was kinda disappointed. Not gonna lie the food is always filling and very tasty but I wish they would've filled the bowls up a little bit more. Over all the service was good and a worker actually came up to our table and asked us how everything was. read more

I LOVE Chipotle's food - especially the burrito bowls. Lately I have gotten Chipotle delivered to my house at least twice a month. I use the Chipotle app and it is delivered through Door Dash. THREE of the last six deliveries I have received have been the WRONG ORDER. That is HALF the time, they delivered the WRONG items. It is infuriating that their customer service team does not do a better job confirming that the Door Dash drivers are picking up the correct orders. The drivers also are at fault for not specifically ensuring that they have the CORRECT order. It is NOT ENOUGH to confirm just the customer's first name, you have to check LAST NAME or LAST INITIAL also! AND confirm that the contents of the order matches what their app says. I am giving Chipotle of Wayne ONE LAST CHANCE to deliver my order accurately. However, I will say that Chipotle has kindly refunded my order each time, but this could have been avoided if they just took the time to ensure that the order was correct to begin with. And I would also like to compliment the Door Dash driver who took back the last incorrect order to the store and brought me the correct one! He went above and beyond!!! I did not expect that! read more

This place is the worst. Wish I could give zero stars. Ordered and pickup. App on phone said my order was complete at 7:15. Found out at 7:30 they were just starting the 7:15 orders Got home to realize all 4 items had at least 1 thing wrong with it. Ordered again and went to pick it up. ( I did not complain or even mention I had a problem with my first order and paid for the second order) . After picking up second order (30 min after app said it was ready) got to the car to check order. It was completely wrong. Unbelievable! Never again. read more

Ordered online for pick up and I had trouble specifying one of my items, and when I went to pick up the food the girl Sayda (excuse the misspelling) was a HUGE help!! She delivered prompt service and went above and beyond to help me with my order, and I truly appreciated her thoughtful attitude. 5 stars!!! Thank you so much! read more

I literally ate here every day for about 6 months of my pregnancy. They are very clean, and the food is delicious. The lines can get really long, but they move fast. The employees are very nice. read more

Let's talk about this Chipotle! Not only is the manger but the employees rude, disrespectful and they racial profile! My husband went inside to order food to go, and great! Only to get to car food was cold, so i tell him go inside and tell them to warm up the quesadilla! He went in and they said in front of him among each other and other customers, in Spanish and i quote " well what does he expect me to do with his!" first of all how you can go about talking a very fluent language in front of people assuming they don't understand because their skin color is white! Very racist! I would never go back to this store they were talking about all their customers in Spanish as well! They were rude and disrespectful! been judge for the color of my skin thinking just because i am we are white we can't or understand Spanish! hell i'm sure a lot of other people who are white fluent in other languages! In my book it deserves nothing! not even a Zero how about new staff and no service! read more

WORST SERVICE I HAVE EVER GOTTEN. I ordered a bowl through door dash and when the bowl arrived the only things that were actually in the bowl were chicken, rice and beans. It clearly stated on the sticker that I had ordered more than just those three things. THEN I checked my account the next day and I saw that I was charged an extra $16 for door dash when I clearly did NOT order anything. I tried calling the store and no one answered. Never getting door dash or chipotle ever again. read more

I got charged twice for guacamole. Make sure to check your receipt before you leave! Also, the portions of food that they serve here is smaller compared to other locations. read more

Chipotle Mexican Grill - I got charge twice for guacamole. Check your receipt before you leave. - Mexican Near Me - Wayne, New Jersey

HORRIBLE SERVICE!!!! They throw your food as if your not paying. Staff is rude!!!! Guy answered phone while he was taking care of my food and straight up having a conversation while he left me talking by myself. HORRIBLE!!! DONT WASTE YOUR MONEY!!!! read more

What a fucking shithole. I placed my order at 5:15 and the site tells me ready for pick up 5:45 and at 6:15 they tell me they're doing orders for 5:15-5:30. Fuck this place. Left without getting any food. read more

I love Chipotle! What is not to love, fresh (organic) food, mix it anyway you like, decent price. I wish there was a Chipotle in my town :(

This chipotle location is terrible. They shouldn't be destroying the reputation of a good company. I got a half of a scoop of steak on my $9 burrito and when the woman finally packaged it, the outside was covered in the contents. As if she did not know how to roll the burrito. Additionally, while my food was on the counter, they were cleaning around it with cleaning products. I don't want that in or around my food. They are also holding other bowls overt food while they are slinging scoops of other ingredients into them. I like chipotle. This location is garbage. read more