Chips tree service gave me 3 bids. The first was to skin my palms, Did a great job with that. The second was to remove 3 large pine trees, Did a great job with that. The third was to remove an Olive tree, ( that was done at the same time the pine trees were removed ) and remove the root ball. This is where my issue came. They charged $250 to remove the Olive tree. That was OK. They charge $1000 to remove the root ball. I was told by their office when I asked if they could plant my palm at the same time that there would not be enough time in the day because the root ball removal would take too long. 2 men arrived at 7:30, dug and used a chain saw to cut it out about 2 feet deep and were packed up and left by 8:30. The photos show the job they left. I find it hard to believe that they could charge $500 per hour for each man to do that job. When asked about it Mitchel said they underbid the job it and charge $100 an inch for root removal. When he later spoke to my husband he acted like he had never had a conversation with me. He said you signed a contract, it is $1000. I did sign the contract. Second issue. I did not know that they kept my credit card number on file and billed the balance without sending me a final bill or letting me know that they were going to charged on it. I would highly recommend no one use this company. This is how the job was left. read more

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We needed 3 queen palms removed since they are just not holding up well in the heat. We shopped around and got a reasonable quote and timely work done. Humberto's crew was quick and professional. I appreciate the service and the attention to detail. read more

They do not complete the work promised and clean up is a joke. I have multiple photos of the mess they left on my property. The company is very unprofessional. read more

Don't let them rip you off! I have been getting my tree in our front yard trimmed by them for 6 years. They were never great with calling you back for your estimate, but the prices were always reasonable and they did a great job. I called for an estimate this year, 4 days later and no email as promised. I called back and the poor staff has no idea how to read or review anything on file. They finally figured out how to send me the estimate and it was more than DOUBLE the cost for the same service I have received for 6 years. Nothing has changed, same tree, same trimming. I was told they are under new management and have new prices with a minimum. Ok sure, I can see a slight increase, but double!? What a joke. read more

They're REALLY good at deceiving customers, pointing fingers at other employees, and ultimately pointing fingers at the customer. This is NOT a business you want to hire. Miscommunication, empty promises, and lack of follow-through: I asked them to come out and finish the job, as in staking the trees they planted two weeks ago, and putting rocks back around the trees as they had been. (By the way, some of the rocks were stacked up around the tree beds when they removed them but quite a few of them were thrown into our basil plants. Nice.) I couldn't believe one of the responses to my pleas for them to just stake our new trees as they had said they would do (I had already replaced a lot of the rocks myself) was "How about we stake your trees and instead of us charging you for that, you give us a good review?" How about you do the job as you had said you would and THEN I leave you a good review? They were supposed to: In the backyard, take the stumps from the dead trees out of the planters, replace them with new trees (that WE bought), trim the other trees in the yard, check the sprinklers, and then return the rocks to the planters. They said they would "clean up the front yard of leaves" but when asked if they could pull a couple of weeds, they said no, they're tree guys. What they did: Left little rocks and dirt clumps all through our lawn in back. Took out the stumps, leaving quite a few dead roots in the planters. Planted the two new trees and trimmed existing trees. The guy who was supposed to check the sprinklers didn't come out for a few days afterward and that arrival was a guessing game. (He did finally show up.) We were told the staking guy would come out in a day or two after that. A week later, nothing. Denied promising the install of stakes, the return of the rocks, asked for a good review in return for them doing what they should of in the first place, and said my husband should of been the one calling them to handle the situation. Also, before I called them and spoke to Mitchell, who asked for the good review, and then received a call from Mike, who started the conversation with a condescending tone, they hadn't charged us for the second half of the project. Once my call with Mike was over, they charged us immediately. By the way, Mike was willing to throw Mitchell completely under the bus by firing him. The only thing they did REALLY well: Played the blame game. read more

I need to break my comments into three categories: 1. The quotation - Jack was timely, informative and developed a reasonable quote is little time. My rating would be an "A". 2. The crews - the first crew arrived on schedule to remove the tree. They were courteous and efficient. They were in and out in less than an hour. Rating is an "A". The second crew was the grinding crew. Same experience. Rating is an "A". 3. Customer Service - here my experience was completely different. While there were a few exceptions (there were several phone calls), they were generally not helpful, often the person I was trying to contact was not there, they were poor at returning phone calls, and in some cases bordered on rude. Rating "D-" I may use Chip again but I hope they solve the customer service problem. Or I may not. Jim S. read more

We have been using this service for 15 years over 3 different houses. They are great! They are incredibly knowledgeable and we trust them. They have saved several of our trees over the years, removed trees that have been damaged in monsoon storms, fertilized trees and planted new trees. We honestly won't use anyone else. read more

Chips Tree Service - New tree they just planted. - Tree Services Near Me - Glendale, Arizona

Anthony, the certified arborist was great and honest which I appreciated so much. He incorporated some things like removing debris which is easy for them to do but very hard for us. We agreed to tree trimming and feeding. The tree trimming group was here Friday and did a great job on trimming two large eucalyptus trees. Noe was very personable and eager to help. Fernando was amazing in how he trimmed the larger tree so quickly. Ricardo was able to get all the dead wood off the other tree. Carlos did clean up. We were very happy with the work! Our only comment is that we asked to keep all the wood chips but discovered that the chipper was not cutting up wood into small pieces as we have had before so we have to clean it up as we use it. We would certainly recommend the company however. read more

Highly recommended Just trimmed my tree , Romero and his team just left my house. Tree looks great, and the team work was great. They did a good job of keeping the plants underneath protected, and a great job of cleanup. read more

I have used Chip Off The Old Block for many years and was previously very happy with their work. I am not happy at all with the job they just did, but there is one thing in particular that really has me upset. I asked them for the estimate to include the removal of a dead tree (not very big) which it appeared on the paperwork that they did. However the day of the work the tree was just chopped down and the stump and roots left. I called them about this as the estimate had said to "pick out" which sound like stump and roots to me. They sent their stump grinders out another day to do the work. They picked out the stump leaving all the roots. When I asked them about the roots the guy said they are "just going back to mother earth". Then I began looking into getting a new tree for the area the other tree had been removed from and found out that the nursery I have used in the past will not put in a new tree for you if there are still roots from an old tree and they do not remove them. When I received the estimate from Chip Off the Old Block there was no explanation that pick out as it sounds did not include the roots. I went back and forth calling them and I spoke with them last on September 2, 2020 and they promised to get back to me about resolving the issue. I was extremely patient, but today, 12 days later I called them back. They had done nothing on my issue. They called the employee who originally gave me the estimate then and called me back saying the only way to get the roots removed is if I pay an extra charge. I paid what I think already was an over inflated price of $800 for 5 trees to be trimmed and one dead tree to be removed. I am not paying more and I will never use this company again and I think other potential customers need to be aware of their business practices. I have talked above about my main complaint, but other things they did were also not professional including being late, smoking in my yard and my presence, dumping their discarded cigarette in my yard, cutting off one of my drip lines, leaving the property in the back yard, front yard and street not properly cleaned up and on their second visit breaking one of my garden lights. Do not use this company! read more

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So have you ever had the experience of finding a business that offers exceptional service at a good price point, only to have it all go to hell when new owners come in? Well that's exactly what happened with Chip Off the Old Block. I found COtOB years ago from Yelp, and it was so nice to have them come out and do a full trim and clean of our sizeable yard. They always sent a large crew (4-5 people) that could get all the work done in less than 3 hours, and that included pruning six of our palms as well. We were always satisfied with the condition of our property, as they were fairly thorough with cleanup too. Though they cost a bit more than your average joe landscaper, it was worth it as they do everything. One time, we did hire an average joe who did a full landscape job, but told us he wouldn't haul away the debris. We were left with a 7 foot tall, 40 foot long pile of crap in our front yard, and had no idea how to get rid of it. Thankfully, I ended up calling COtOB and they had it removed in less than an hour. In the end, we didn't really save any money going with another company, so we started using Chip Off exclusively. That is, until about 3 months ago. We had them send out an estimator to take a look at our palms again, as the seed pods were getting ready to bloom. They wanted $450 to trim six palms, and we remembered it being cheaper in the past. We contacted them to see if there was anything they could do seeing as we had been loyal customers for a few years, but I was told that under the new ownership, prices were set and non-negotiable. I informed them that we had contacted a local landscaper by our house that would do them for $50 each, to which they responded that we should go with that because they won't even take a job unless it's over $400. Really? They didn't even try to keep our business; they simply let a customer spending almost $3k annually go elsewhere. We did end up going with the other landscaper, and they did such a wonderful job for a lot less money, so we hired them on a monthly basis. Thanks Chip Off! I hate losing that one company that you can depend on to take care of a certain service. I wanted Chip Off the Old Block to always handle my landscaping but it seems the new management doesn't want my business. I wish them luck in the future but they've probably heard the last from me. read more

Their crew were very professional, contacted the neighbors as to what they were doing and to ensure vehicles were out of the way. Fast and efficient, highly recommend them. read more

They worked quickly and efficiently. They were friendly and knowledgeable. They left the area clean and tidy.

We had a diseased Palo Verde tree in our yard, & Chip Off The Old Block removed it for us. They also pruned & nourished our other trees. Moses' crew did a stellar job in pruning and tree removal, & Ralph & George were efficient at grinding the stump down below ground. They all cleaned up nicely when the job was done. I highly recommend Chip Off the Old Block! read more

After researching several palm tree trimming service companies I decided on Chip off the Old Block mainly from yelp and other site reviews. I called and scheduled a quote with Conrad. He showed up and we discussed what needed to be done and told me it would be $625. I asked if there were any discounts. He responded if I paid cash the price would be $425. He wrote up the agreement with the details we discussed and gave me a copy. The office called me to schedule an appointment for July 8. A couple days before my appointment I called the office to reconfirm and was told they had to reschedule due to someone in the office had coronavirus and everything had to be rescheduled. If I hadn't called would anyone have called me to reschedule or just be a no show. Set new appointment for July 17. On July 17 crew showed up looked at my palm trees and said no way they can do the job for the quoted price, one of the crew made a phone call walked around my yard and then just left without further explanation. I called the office and was told the info on the quote was wrong and they will send another person out today to give a revised quote. They would not honor the quote by Conrad. Nolan arrived to give the revised quote and told me more than just trimming had to be done. The quote he gave was a little over $1,000. I questioned this quote and Nolan said he would check with the crew supervisor and or owners to see if they can do better on the quote. He promised to call me back either the same day or the next morning. Here it is 4 days later and no call. Needless to say I have to find another service at the busiest time of year for palm tree trimming. There are several issues here. The first quote given by Conrad, made me wander if this was a normal business practice, to give low quotes for cash. What would happen if I paid cash then later I would be sent an invoice stating I had not paid for services. If the owners are not aware of this they need to be made aware that an employee is conducting business this way. The next issue is if I had not called to reconfirm the original date would anyone have contacted me to reschedule. From this experience I doubt they would have. When Nolan promised he or someone would call me the same day or next morning and 4 days later no calls, I question their standards in regards to proper customer service. In summary, I suspect deceptive business practices by the person who gave the original quote. An outrageous second quote, and poor customer service in regards to me not being called back as promised. "Buyer Beware" this company did not treat me well. read more

This is the first time I have used Chip off the old Block and my entire experience was awesome. Joe came out and gave me a fair quote on removing three trees. He was knowledgeable and helpful. On the day of the work Moises and crew came out on time and removed the trees within two hours. They knew exactly what had to be done and they were all respectful to my property and cleaned up the area. They even went by my neighbor's house to clean up a little bit of debris that had gone over to their yard. After that Saul and his helper came by to remove the tree stumps. They, too, were easy to work with and did a fantastic job. They even had to be especially careful as they were working around irrigation pipes. Also appreciated Ofalia in the office and she was helpful in getting everything tied up. Would highly recommend Chip off the old Block - Awesome job for a good price Carol P read more

I am so please with the job that Chip off the Old Block did on my trees. I had a very overgrown Siso tree that had lost it shape and a Tipu tree that needed some trimming. Mitchell came out and gave me an estimate and really explained what they would do with my trees. I thought their bid was very competitive. Brianna in the office followed up right away to schedule. The job was done in three days and I really could not be happier. They trees look fantastic. read more

Umberto and his crew did a great job. Really fast and obviously took care to make sure things were cleaned up afterward. Pleasant to deal with . I would recommend chip off the old block and ask for Umberto. read more

Ricardo's Team is the best! These guys are very efficient, fast and clean up very well. I would recommend these guys to anyone with palm trees especially around a pool, which is a challenge I'm sure. Great Job!! read more

From the office personnel scheduling the job, to Mitchell with the estimate and Humberto and his crew it was an all around perfect job. Tree fertilizing, tree cutting, and even some unwanted prickly pear removals were all done perfectly. Thank you! I am definitely back to being a return customer and someone who will heartily recommend Chip Off the Old Block. read more

The tree removal crew was punctual and did an excellent job removing a very large Palo Verde tree from between a wall and a pergola. They were quick and efficient. The stump grinding was done by a one man crew who was friendly, quick and efficient. I was very pleased with the job both crews did. read more

This team did an excellent job! From quote ( thank you Fernando), to cutting my trees (Moses Crew thanks!) to end with removing the trunks ( Ralphie you are awesome!). They were professional talking through the process and catching things I did not consider to make it a great experience. I highly recommend this company and personnel! Thank you! read more

Stay away from this company. They are not sending certified arborist to estimate or examine trees like they advertise. The person who came to look at my trees explained my citrus trees had a citrus greening disease and told me to call the state to have the trees examined and removed as this is a highly contiguous disease and the state is trying to protect the citrus industry. I called the state dept of agriculture and was told that disease does not exist in the phoenix area and i should seek a different arborist. However prior to learning that i hired them to trim my other trees, thin them out, remove dead wood and shape them. I was given time estimates for their arrival as my dog needed to be contained in the house while the work. They arrived the at completely different times than scheduled and then were upset the dog wasnt locked up and couldnt perform the work When they finally did the work, the quality of workmenship was subpar. Dead branches left, trees not shaped. This is the worst company i have ever had and the price was 4 times as much as i have paid other non certified arborist companies! read more

Chips Tree Service - This is after they "shaped the tree" - Tree Services Near Me - Glendale, Arizona

Just nope. Let me first say, the workers were very good. But such a weird vibe from this company. Expensive, yet in my view, unprofessional. Recommended by my landscape design company, but after I told him about the service, he said he'd never recommend again. Me neither. read more

Poor follow up after appointments were confirmed. No one ever called back with times for two different days. Front office blames estimator; but the company seems to be in disarray! Tree trimming crew did not cleanup very well after finishing. Will never use again. Don't waste your money! read more

They did a wonderful job of saving my storm damaged 25' mesquite tree. They pruned and thinned the tree and added three duck bill anchor cables to keep it from blowing over. I called them with an emergency request because were having multiple monsoon storms lined up for a week and they worked me into their schedule. The tree looks wonderful and very stable, just in time for the next storm!!! read more

I went online to get an estimate appointment, and had one within three days (it was a holiday weekend). Mitchell came out to check out my trees and walked around my yard telling me about all the trees I have and how to best keep them healthy. Two days later there were three guys at my house to do a property line cut of my neighbors trees as well as prune 4 others. They were efficient, clean and did a beautiful job on the trees. I will highly recommend this company to anyone that asks! read more

The crew at Chip Off the Old Block performed successfully once again! Spearheaded by Mitchell as estimator, with Humberto running the trimming crew and Carrey following with the fertilizer- a job well done fellas. Will be calling again next time! read more

Al's/ Chip off the old block has serviced my mesquite for 20 years, Its at huge tree and the trim price usually ranges from 700.00 - 1000.00. This year I called to have my tree serviced and an estimator Joe who was wonderful came out quoted me $950.00 and said the office would call to schedule. I scheduled for two days later, took a day off work (I work from home), moved cars, plants, yard art etc... They didnt show up. I tried to reschedule and they bumped me again. A week later I received a solicitation phone call from a nice young man named Timothy who got me scheduled for today he had no idea that I had a pending work order. At 3:00pm today knowing my tree takes a few hours I called the office and I am not scheduled I have taken multiple days off work, made all of the necessary preparations with safety in mind. It should not be this difficult to schedule work, especially if they are calling around soliciting business. 50% payment to schedule and they never show up and then calling to solicit new business sounds like they are just running a SCAM. Save your time, money, and irritation level and call any other arborist read more

They showed up when they said they would show up. They had a good size crew and got the work done quickly. And most importantly they cleaned up after themselves, you wouldn't have even known they were here other than the fact the trees were trimmed! They did a nice job with all the trees. read more

Moses and his crew were on time. They were professionally dressed in clean uniforms and, were very personable. The ficus and mesquite were professionally pruned to perfection by this outstanding group. Jack their Arborist and estimator was also on time, in uniform, and very professional. He photographed the trees and asked for my preferences. Moses's crew had the photograph with them today with Jack's instructions. I am very impressed with this company. read more

While during a 10 year period of time, the previous ownership was wonderful to deal with, the current owners are not. The moment they purchased this company they increased their fees from an average of 200 for a completed job to 400 just to show up for 1 hour with fee increasing incrementally from there. While my tree is very large and has required 3 to 4 trimmings per year which is out of the ordinary, they gave me a better deal with the old ownership due to frequency. Mind you the most I ever paid For the tree trimming service each time in total was 175 to 250 depending on what I needed done. Repeated attempts to speak with the new owners about a more reasonable fee due to my loyalty for 10 years went on deaf ears. Additionally 6 other people on my block and in my neighborhood have used their services as a result of my recommendation. This company even had the audacity to send me a text message and call me directly saying that they wanted additional business And offered a coupon for a free evaluation. When I called them and discussed It (not fewer than 4 times) again this went on deaf ears with the new ownership. Repeated promises to call me back. While I had plans for my regular landscaper to trim the tree next week and had already paid them, with yesterday's storm I lost my tree completely and it fell on a car. I cannot stress strongly enough how non responsive this company is and that their failure to recognize that the average person cannot or will not pay an arborist the same amount that you would pay a physician to care for your health. It is ludicrous to think that they can double their fee completion just to show up for one hour and treat people so horribly. They have had multiple times to reach out but have not. Each time that I was promised that they would, they did not. DO NOT GIVE YOUR HARD EARNED MONEY TO THE NEW OWNERS! read more

I needed 4 trees in my back yard trimmed and what they did was thinned them. They did a very good job. Umberto and his crew were through and took them no time at all. They know what they're doing. read more

I have stuck with this company for a while as I have 4 homes that I would like to be able to stick with one company on. This company with Conrad and Frenando giving quotes started out OK, although Frenando quoted twice the price of Conrad but after a few missed appointments and now when I call them back for tree trimming, they have raised their price by almost 25% since I am a current customer. I have told them to take a hike!!! There are so many other reputable companies out here in the valley wanting business that can do just as good or better.. Do not recommend this company at all!!!! 1st job will be decent price, after that, RIPP OFF!!.. Do not recommend. Now I just got off the phone with Conrad and he was so very rude and said if I want to go with another company , go for it!! He really did not want to speak with me and was very rude. I asked to speak with the owner but he said the owner is not really involved with the business and lets them run it. Must be great to have soo much business that you can be rude and run current and potential customers away. Ugh, Stay away fro this company!! read more

Their prices are good and they do an excellent job. Been using them for palm trees, ficus, elms, jacaronda, and mulberry for many years. They do have a $600 minimum, so if you only have a few palm trees you'll need to go somewhere else. Jack is their on-site estimator, go-to guy, and a really good guy. Very responsive to everything we need, and very available. They are punctual, and call before they come. They carry hefty insurance so you don't need to worry there. Never had any problem or damage. These guys work HARD! Great eye for tree trimming. read more

Great company! I called for a quote for a trim of our acacia and they came out the next day. Two days later they did the work. The 3 guys that came out were very professional and polite. Pricing was reasonable and the tree looks great and they did a top-notch job of cleaning up. I recommend! read more

Came by to visit my dad. He asked if I wanted to see something beautiful? I went to the backyard and all of his Palm trees were trimmed up. Some of the palms are over 60'feet tall. My dad was so happy and impressed with the customer service and professionalism. Thank you!!!! Sincerely, One Happy Customer Delbert Hawk read more

Jennifer provided fantastic customer service and makes consumer needs a priority. She expedited scheduling the work that needed to be done on my trees. I am extremely satisfied with the work Chip Off The Old Block and Jennifer provided. read more

I hate to echo Mark W's sentiments but our job was extremely rushed as well. We contacted COTOB to take out a tree in our front yard and grind the stump and trim a palm in our backyard. Scheduling was quick and easy. On the day of our appointment, one team came out to take care of the tree in the front and another team showed up to do the palm. First team did a good job (although we did receive a follow up phone call asking if they left one of their blowers there which seemed a little odd) but the second team FLEW through trimming the palm which resulted in palm fronds taking out a number of my plants and breaking a sprinkler which prevented me from turning on my sprinklers for a few days which in the dead of summer isn't exactly ideal. (We called them immediately afterwards and they agreed to send out a sprinkler specialist so I have to give them credit for that but it should have been avoided in the first place.) My biggest concern with the palm trimming was the intensity in which they were throwing the palm fronds onto our electrical wires. We live in South Scottsdale and can see all of our neighbors lines very easily and our neighbors' lines were shaking nearly as much as ours. Cliffnotes version: Pros: Easy to schedule Trees looked good Price Cons: Rushed work Crushed some of my plants (there is pavement right next to the garden so they could have easily avoided this by throwing the fronds down onto the pavement) VERY easily could have taken out our power lines We have two more palms that we need trimmed in our front yard and as much as I wanted to love COTOB and give them our continued business, the rushed work just makes me extremely nervous so we will most likely be calling another tree company in the area. read more

We paid top dollar for two trees and three shrubs to be pruned. Seemed like a good job, however after we got to looking at it we found the oleander required about another hour of work! $665.00 including a generous tip (on a fixed income), in hind sight seems a bit much to have to go back and clean up after the fact! We will explore other tree services next time! read more