This review is strictly concerning the dining facility for the residents. I periodically visit my…read moremother-in-law who lives at this property and we usually always go to lunch. I visit her once a month (or so) and we have gone to the resident dining maybe twenty times. From the first time I was shocked by the quality of the food. My first time I was expecting an old-school cafeteria-style food service with metal trays and food slopped onto the plate. This was completely different. The food was shockingly good, and the meal of the day (lunch) always has a soup, a main meal and a dessert. It's not overly fancy but the food in actually really tasty and they give you good size portions. The staff are very attentive and polite and the experience is a very pleasant dining experience. Today we had garden vegetable soup along with pot roast, scalloped potatoes and peas, with apple pie for dessert. The pot roast was excellent and the potatoes were exceptional. You know the food is good when the head chef/manager of food service is there talking with residents to make sure she gets feedback concerning the food that she prepared. Currently the dining area in being remodeled and should be done by the end of this year. So, the dining area currently is less then amazing, and what they can offer is limited. I'm looking forward to the new dining experience once they have their grand opening later this year.

They have a great chef... Joanne Ochoa..... We just had a delicious Father's Day lunch.. The best…read moreever!!

I'm so happy we found this wonderful place so close to our home. Staff is superb & amazing!! They…read moretreat my aunt as if she were family. I'm very thankful for the communication between staff & family. Most importantly, my aunt loves living at Merrill Gardens. She loves the staff & residents. Thank you Merrill Gardens' staff for everything you do!!

Merrill Gardens at Rancho Cucamonga is a wonderful place for seniors to enjoy their golden years…read more Their staff is very friendly and the location is close to stores and places to eat. The apartments are very spacious with balconies and some with beautiful mountain views.

Bella Maison is the newest Senior Living located in City of Upland. The owners are extremely…read moreprofessional. The facility are nicely interior, wonderful and bright, spacious backyard for family gatherings. The caregivers & staff are well-trained, caring and loving. Would recommend Bella Maison to all our friends that need a place for Mom!

I salute Bella Maison from the bottom of our heart for your kindness, Bella Maison is a five star…read morequality care . In which you can live to your fullest there are a range of services from private duty care to on call doctors . The staff is trusted and compassionate. I could not ask for a better facility.It is a blessing not only to the resident , but also to our family. Bella Maison helps you preserve your independent.

I had an upcoming cataract surgery scheduled so I decided to call Visiting Angels in Upland since I…read morelive in Rancho Cucamonga. Bailey came to my residence to evaluate my needs. She helped me fill out the forms needed for setting up my file. I must say Bailey is a very positive representative for Visiting Angels, warm and friendly. We had a few laughs during the visit. Maria C was my caregiver scheduled for my surgery in Colton. She arrived on time and was very kind and attentive throughout the procedure and after. On the second day for my post-op appointment another Maria was scheduled. She also was kind and caring and a pleasure. She helped me with some household tasks and later took me to my appointment in Rancho Cucamonga. So if you are far from family and friends, or they are tied up with their own tasks, go ahead and hire Visiting Angels, who treat you like family.

The Upland Visiting Angels group is professional and reliable. They helped us when my mother was…read morereleased from the hospital and in need of a lot of care. The caretakers are kind, patient and very capable. Over the course of a few months, my mother improved and as her needs changed, the caregivers adapted. We're fortunate that she no longer needs this level of care but if that changes in the future, we will call on V.A. I highly recommend Visiting Angels. They will be there for you when you need them most.

Our family was so grateful that we found this placement for our sweet mom. All of the staff…read moremembers were so kind and loving. My mom felt well-cared for and valued. She loved all of the meals as well! The home is very clean and in a beautiful, quiet neighborhood. I highly recommend Villa Living for your family member.

My father in law was a resident at Villa Living for the last few months of his life, and we could…read morenot be more grateful for the care he received. The owner and operator are wonderful people and easy to work with. All of the care givers are kind and caring. The house is always clean and beautifully maintained. The food they serve is fantastic. They were very accommodating to our large family coming in and out to visit. I would absolutely recommend Villa Living to anyone looking for a place for their loved one.

My grandma was recently there, and what she went through is unacceptable. She soiled herself and…read morehad to wait two hours before anyone helped her. The caretaker who noticed the situation never came back to clean or change her. My grandma was in tears telling me this. No one in your care should ever be ignored or left in that condition. She didn't give me the caretaker's name, I don't know exactly who it was but that caretaker needs to do her job properly or find another place to work, because this kind of neglect is disgusting and should never happen again.

Took good care of my mother while staying here. Was a rough transition but the staff accommodated…read moreand the nurses were extremely sweet. Mom was happy with her stay for rehab here.

Our dad has only been here a couple of weeks but so far we all seem to be very pleased with…read moreBrookdale. It has been a confusing and challenging transition as it is the forth move for dad in as many months, and working with hospice umbrella of care has added to it. But in those two weeks we see him happy, as independent as possible, pleasd with the staff, food and his ability to enjoy privacy or the residence for happy hour each day. This has been amazing to us after losing mom 18mo ago and him wanting to live alone. The admin Lisa and nursing staff are available, friendly and caring. They have communicated with us constantly to make sure we know he is getting the care and medicines necessary. The care givers are always full of smiles and have the toughest of jobs for a vast array of needs and personalities. The kitchen staff, led by Lolita, are all great. Within days dad was greated by name when going to the dining hall and they keep track of his dietary needs while encouraging the best meals for him. I would say the food looks real good too! As far as the facility goes it has a great entry lobby/lounge, wide and well lit hallways and a nice layout with many rooms to use and explore. We visit several times per week so we have gotten to know the place and people well already.

My grandfather was placed here and let me tell you it was a complete nightmare! Let's start with…read morethe heartless care.....there are not enough caregivers per person to care for. My grandpa was given a necklace with a device to press when he needed aid to use the restroom or other needs and they wouldn't reach him for 30ish minutes and he would then sit there in urine and feces, when all he wanted was for someone to help him to get up and use the restroom. What if it was an emergency? What if he was desperate for help? They wouldn't get to him for half an hour or more! When he would go eat in the dining area they would take the same amount of time to take him back to his room, he would sit there for 20-30 min after he finished. I timed it a few times when I would go visit to see how long they would take. One time I saw a puddle under his bed and I told the staff he needed to be changed and they told me his cup of water fell, which was a complete lie. The staff is very heartless with zero patience. He was there not even more than 3 months and declined quickly while at the facility before passing. When I visited him he was scared and crying just wanting to return home. This was a place to help get him get strong and back on his feet but in turn the complete opposite happened. One time I over heard a staff member yelling at an elderly patient in the hall way. Once they realized I was there they quickly apologized trying to justify. His restroom would go a week without being cleaned, to the point that we started doing it ourselves at times. I was warned by a hospice nurse from the start to be careful there because they will try and get away with as much as they can unless you visit your loved one all the time and they are aware you're watching. Please beware sending your loved one here, do your research. If you do please visit them! I read in the comments that people were told to leave good comments so don't trust everything you read.

My mother lived at Allara Assisted Living. They failed to follow her legally documented DNR. Staff…read moreinitiated life-saving measures without verifying her status, despite her DNR being on file in her binder and the office being only five doors away. They did not check her records or ask the office to confirm before acting. I filed a formal complaint with the Department of Social Services, and it was found to be substantiated of both a Type A and Type B violation. This is public record and available on the DSS website. Additionally, neither my brother nor I were notified when my mother passed away. I learned of her death two hours later when a Sheriff answered her phone when I called, which was devastating. If you are considering Allara for a loved one who has a DNR, please ask detailed questions, confirm procedures, and make a clear plan to ensure their wishes are honored. https://www.ccld.dss.ca.gov/carefacilitysearch/FacDetail/361881134

Moving a loved one into an assisted living facility can be emotional and overwhelming, but our…read moreexperience could not have been more positive. From the moment we arrived, the staff went above and beyond to make my grandfather feel welcome and at home. They quite literally rolled out the red carpet for him such a thoughtful and touching gesture that made him feel like a VIP from day one! A special thank you to Brenda, who was nothing short of amazing throughout the entire process. Her warmth, patience, and genuine care made all the difference. She took the time to get to know my grandfather, answered all of our questions, and made sure every detail was handled with kindness and professionalism. Thanks to her, what could've been a stressful transition turned into a beautiful experience. We are so thankful to have found a place where my grandfather feels comfortable, respected and truly cared for. This facility gave our family peace of mind knowing he's in such good hands.

The best staff , everyone really cares about the residents and always willing to go above and…read morebeyond as a team!

Caring and attentive staff - would definitely recommend this facility…read more My good friend had to move their recently and is very happy there

My mom has been a resident at Oakmont SAH for almost three years. She has enjoyed her two bedroom…read moreunit and the gorgeous community as an independent living resident. I don't think I fully appreciated the quality of her living situation until the last few weeks. My mom suffered a fall and needed hip replacement. My mom will be returning home tomorrow after surgery to a full array of help from familiar faces. Ten days in a skilled nursing/rehab hospital is a stark reminder of how much we need places like Oakmont to care for our elderly. I am so thankful that she sold her house and moved to assisted living before we were up against the wall with a health crisis. I know she will be well cared for at Oakmont.

Just wanted to recognize Eric the maintenance man for Oakmont Senior Living in Upland,, He alway…read moregoes above and beyond..very caring and kind and does his job with a smile