Update: This place…read moredoesn't seem to understand that case managers give us all the information that they relate to them. So in addition to our complaint below, they have also lied and suggested that we threaten them and that they had some sort of Accu safety device on our person. Fortunately, we have a witness who was there during the entire event. None of those things happened. You are seriously warned. Do not go here. This is the summation from our IP letter and conversation... For the record, the day and evening nurses were amazing. In no way am I disparaging the front line workers who are doing their best in mediocre, if at times in certain spaces, deplorable conditions. This care center proved to be an utterly unsuitable and deeply concerning environment for patient care, directly jeopardizing the well-being of my partner. Critical medications, essential for maintaining his mental stability, were abruptly and inexplicably discontinued upon admission, leading to severe mental distress and disorientation. This negligence was a profound lack of oversight and disregard for patient safety protocols, setting the stage for a dangerous situation that could have been entirely avoided. Compounding these medical failures was a shocking display of administrative and case management incompetence. The facility's case manager provided false assurances regarding a thorough patient assessment, which simply did not occur, and later dismissed legitimate concerns from the caregiver. Despite explicit prior inquiries about facility security (during a tour in which the 10+ year admin assured them the facility was secure), the center admitted an at-risk patient to an unsecured environment and then actively refused to prevent him from wandering off the premises into a potentially hazardous situation. This deliberate misrepresentation and subsequent abandonment of responsibility are inexcusable. The culmination of these failures resulted in a terrifying emergency where our patient, unmedicated and disoriented, was able to walk into the street parking log, requiring immediate intervention from emergency services. Fortunately a friend was able to bypass the wandering and get him to remain in the parking lot. Due to the imminent threat to his safety we had him transported to the hospital, where the lack of medications was addressed around the shock of the case (hospital staff had choice words to say about the care facility and none of them were good). There is a severe disconnect between the facility's administration, case management, and nursing staff (WHO ARE AWESOME and doing their best despite the management), ultimately demonstrating a profound disregard for patient advocacy and safety. This care center not only failed to meet basic standards of care but actively endangered a patient under its supervision. The room was busted up, the floorboards warped, people were sleeping or disabled on floor mats, there was no Television in the assigned room and someone somewhere was yelling for assistance for over an hour. The room given had full trash cans, partially used items in the drawers, and the food given was contrary to the dietary requirements requested prior to admission. DO NOT GO HERE.

Do not take your love one to this facility. They steal their clothes that you buy. Every thing my…read morefamily has bought to this facility for our loved one has been stolen. When we ask them where are the items no one knows anything. We buy more, clothes, shoes, grooming products and cell phones. All comes up missing and no one ever finds the items. This went on for almost two years. The health care is worse. They continue to let our love one suffer until an infection would come. They send our love one to the hospital. The hospital get our love one back strong and healthy only to be sent back to this place to get another infection, vicious cycle. This facility has even let my loved one fall in the back of a transportation bus, because they did not properly strap him down before they started transporting him. This maybe a training facility, because they continue to have new staff that doesn't seem to know what they are doing. Several reports has been made to San Antonio Regional Hospital and the State and this place is still horrible. My love one died this week from the miss treatment from this facility, and guess what my family went to retrieve my love ones belongings and they had nothing. No glasses, cell phone, clothes, shoe's nothing. Please take your family member to another place not here. I bet you are saying to yourself why didn't we change facilities. It's because this place take all the insurance money up front, so there is nothing left for you to take your love one somewhere else. As we were there to puck up his belongings, other patients heard us talking about how everything is missing and other residents started to tell us that their things are also coming up missing as well.

This is an old review, but I had to stay here back in June 2020 and the staff was amazing. They…read morereally became your family. I'd highly recommend this facility if you have an opportunity to go there or send a loved one too. The nurses that I will always remember were Blandina Reina and cherry. Thank you for looking after me in one of my darkest hours.

My husband came to this rehab in September of last year from a stroke recovery and I knew from my…read moregut that this place was unsafe, in the beginning we had to remind them to change certain things to the point our family was scared, my husband went to the er every two months with sepsis and pneumonia and UTI infections he would always be sick. The people in this rehab do not care for these patients at all . My husband also took out his catheter and he tried to escape, he wasn't supervised during this they found him on the floor. he'd always be drugged up but always tried finding a way to communicate so one day my daughter and I visited him and we were just about to leave and once we were saying going to say bye my husband was begging me to take him out of this place and to help him but I thought in my head that he just was tired of being in this rehab. I got sick and tired of him going back in forth to the rehab to the er room, so I do home care and I became his care giver, I had this guest room in my house and made it his own room and ever since he's been home he hasn't got sick and moves and talks more than he did at the rehab. Two days ago we put my husband on the wheelchair and my daughter was talking to him and my husband said when he went to this rehab people would be hitting him in the private area and my husband would try to defend himself but he was scared and drugged when they did that, he told us that a girl would hit him in the private area. Finally when he gets out of these medications and once my husband talks better we're finding out who hit my husband and suing this rehabilitation. I do not recommend this place at all 0/10 The nurses you meet might be nice but they do not care. This is my husband now.

Would never send a loved one there. beyond the lies and staffing shortages and bad experiencesread more

This rehab facility is horrible. It is not rehab at all. My mother became sick within this…read morefacility because of their poor care. My mother was sent here to strengthen the bacteria balance in her gut. She was forced to wear a diaper and was not permitted to use the toilet, and she is not incontinent. She would tell them I have to go to the bathroom and they'd say well then go in the diaper and I'll come right back and change you, and they wouldn't be back for hours leaving her to sit in her own waste. The food she was served was so bad sometimes she did not know what she was eating, but she had to eat because she was so hungry. I sent her food from Instacart so that she would have some healthy food to eat in her room. They would limit her water so that she would not urinate which resulted in delirium. She called me in the middle night and her mouth was so dry. I could hear her lips sticking together because they were refusing to give her water. They ignore the call lights. They would leave her in her poopy diaper for hours at a time, causing her to get UTIs. The delirium that she acquired at this place from their inadequate care was so bad that my California family thought that she was in her end times and was going to leave her there. When I called the office and kindly asked them to change her diaper for three hours to change one diaper, they hung up on me. I heard the nurses with unkind angry yelling tones yelling at my mother while I was on the phone and they did not know the phone was open. I texted the management of the facility trying to get my mother help and 90% of the time they ignored me. When company is there or they know the phone is open they are not hostile but as soon as there's no one around, they are. I've already called Ombudsman's to check out this facility. It should not exist; It is that bad. I drove 1800 miles to rescue my mom from this facility two weeks ago. The emotional abuse is one of the hardest hurdles to help her over. Do not take any loved ones to this facility. I will be reporting them to anyone who will listen. My son sent this up accurately when he said "that facility is nothing more than a pound for old people."

I couldn't be happier with the care my loved one received here. He is 85 and has dementia, and…read morehaving a sitter provided when I couldn't be there gave me tremendous peace of mind. I visited five skilled nursing facilities in the area before choosing this one, and I'm very glad I did. Victor gave us a tour of the facility and was extremely knowledgeable, answering all of our questions and making us feel confident in our decision. Prima was an absolute godsend. She was always available by text whenever I needed help reaching my loved one, had questions for the nursing staff, or needed updates when I couldn't be there. She also helped coordinate his discharge, which required extra planning since he lives in a memory care facility and paperwork was needed from multiple doctors. She made sure everything was completed on time and without added stress. Victor and Prima are truly outstanding employees and a tremendous asset to this facility. I would not hesitate to use this facility again if the need arises

Absolutely disgusted how they send me a generic message on yelp and to other people who have lost a…read moreloved one. DISGUSTING! NOT HUMAN AT ALL! What am I going to call for? To relive this?? This shows you how they do not care.

This company was one of the most incompetent businesses I have ever had to deal with! Trying to get…read morea schedule of both physical and occupational therapists was a joke! My husband finally got one physical therapist to actually come out for 3 times in a row. The occupational therapists would schedule an appointment but then cancel on the day and this was a month from when he got home. He was due 6 visits and he received 2 then they just sent out a review nurse, who said he didn't need them any more! Talking with the coordinator was a joke because either he was non responsive to my calls or just not there. In other words don't use this service if you want your loved one needs in-home help!!

My mom suffered a severe stroke and has been under Superior Home Health since November 14, 2026…read more Considering that Sweden left my mom without a nurse to settle her in the home on our very first day of service with them, I shouldn't have been surprised that their assistance would be lacking and uncaring. Jaja (the care coordinator) delayed what should have been a routine urinalysis by twenty days. Her behavior was unprofessional, unpleasant and uncaring 100%. I asked for her supervisor Josie to call me which never happened. Today I finally got to speak with Ena, the Director of Medical Care only to be "redirected " to another home health agency. Again, 100% unprofessional behavior. If the director of medical care penalizes a patient for advocating for her well being and health, imagine how the rest of the staff behave. I asked to speak with Ulysses (the director of this agency) and I was not able to do so. I would never recommend this agency and if I could give them zero stars I would. But that's not an option.

I booked with Personal Care Transportation for my husband who's in a rigid frame wheelchair. These…read moregentlemen were so professional and on time each time. There are so many safety precautions too, I was confident my husband was getting to his destination safely. Communication was on point and there were easy online payments. Thank you for your amazing service and professionalism. Whenever I need NEMT, I'll be calling back!

I requested gurney transport and arrived at the appointment to find the appointment had been…read morecancelled. Your team was outstanding, flexing the timing, staying with us while the doctor put us back into appointment. I can't thank you enough for the excellent service. I highly recommend you and your team!

We had hospice with us for 1 whole month (until my father passed away). I will say that the staff…read moreas a whole was 5 star (amazing; respectful, kind, courteous). However, we had 1 staff member who came and decided she needed to take pictures of my incoherent fathers private parts. We did not sign any paperwork giving consent for that to be done either. My wife walked into my fathers room to the sight and sound of their staff member taking pictures on her personal phone of his naked private parts. My wife immediately told her to delete the pictures and to never do it again. I messaged the management about it and they apologized profusely & promised me the problem had been rectified and that it would never happen again. We never saw that staff member again either. Outside of that specific issue we had no other issues with any of the staff who cared for my father. The rest were amazing & caring. My other issue was when my father passed. We called and had to wait like 6+ hours until someone came to pick up his body. The real kicker was the staff member who came out to make sure my father had really passed. She was disturbingly more focused on making sure she got a count of all my fathers prescriptions that they had issued him. He's laying dead on the bed and she wants us to run Around the house and track down his medications. She could have cared less about the 20 other medications that he was issued by other doctors; she only cared about the meds that they issued (many of which are simple over the counter meds). She then proceeded to take forever individually counting all the medications and then she poured them into cat litter & mixed with water. Then she left the bag for us to dispose of. Biggest distasteful professionalism in my life that I've seen. My father just passed and I got to sit at a table while this staff member counts medications. Like for real! Horrible method of assessing when something is appropriate to do; timing! Outside of these 2 horrendous issues (of which, I have not sued them over for illegally taking pictures of an incapacitated mans private parts) - I will say that the Visiting Nurses who come to care for the Hospice Patient - they were 5 stars Hands down!!!

My father had to be put on hospice due to an untreatable condition, GHC Hospice is hands down the…read morebest hospice company around. My father was not a very patient or easy patient to care for, but his charge nurse Francisca Flores was truly an angel! She cared for my father right up until the end of his life. Her patience and grace were something to be commended. I will forever be grateful to GHC Hospice for their ability to take a REALLY difficult patient and show him love right up to the last moments of his life Their care made a difficult situation really feel so peaceful to our family. I can't explain the level of concern and care they provided for our family. I would also like to recognize Monica Figueroa - community relations for her communication, care and ability to get the necessary help immediately for both my father and our family. Losing a loved one is already hard enough, but GHC hospice took a really hard situation and made it as painless as possible for my family. I will be forever grateful for GHC hospice staff! Don't think twice if you are put into a position to have to put a loved one on hospice. GHC hospice is AMAZING!

I have been a resident here for 4 years. The current Administrator Wendy is doing an exceptional…read morejob and has made significant changes to improve the facility and resident care. We are lucky to have her.

PLEASE READ IF YOU ARE CONSIDERING THIS FACILITY…read more This place is horrible! If I could give ZERO stars I would They do not care about the residents.. all they care about is getting they're outrageous rent paid.. you would think for the amount they charge they would take better care of their residents.. my father was here after he had a stroke when my daughter was 2 months old.. my dad told me they were annoyed with him because he makes messes. They would call me if my dad fell, but they failed to notify me when he passed away... all I got was a voicemail from the coroners office.. and they said "as you know..." meaning I should have been notified first! Also my dad ALWAYS wore a silver ring.. when I picked up his belongings it wasn't in the bag and I received a statement from the mortuary that they picked him up with no jewelry so be careful they steal money and jewelry DO NOT HAVE YOUR LOVED ONES COME TO THIS INHUMANE DISGRACE OF A FACILITY