At first arriving, my mother was treated good as long as she was on hospice when she was taken off…read moreof Hospice caregivers that were initially there one by one we're leaving towards the end of my Mother's Day the owner Melanie was not very kind and respectable everything. she promised me before my mother's arrival none of it was true. I had to go almost every day just to make sure she was OK. I do not recommend this place unless your loved one walks and could express and talk and defend for themselves.

Residents are finally getting the care they needed after the new management has taken over. Lots of…read morepositive changes.

The nurses are nice, the place is cleaned better then alot of the others I've been too and they try…read moretheir best to give the residents a good life.

My mom has been at Lotus Villa Memory Care unit for about seven months. I have nothing but high…read moreregard and praise for the caregivers there. Becky, an administrator, saw that my mom was not doing well, called me that night and helped me put her on hospice care, which has helped her so much. The staff has been supportive and treat my mom with care since she is so frail. I'm there a few times a week and am able to observe the caregivers and cleaning staff. I know some staff by name and they always greet me with a smile and keep me updated on my mom's condition. They treat all the residents with care, even though they are sometimes verbally abused by the residents, yet they keep smiling and treat them kindly, which I'm sure is difficult at times. Her clothes are cleaned and put away on a weekly basis as well as her room which is cleaned frequently. I'm glad I chose Lotus Villa for my mom's long term care.

A lot can improve from this place .The quality of care definitely is one of them !!! My dad was…read morethere almost 3 years and recently had a bad fall due to neglect. He wheeled himself outside into the bushes fractured 4 ribs . It's a memory care the front door should be locked at all times but I never was . As far as the cleanliness this place was always filthy from the minute you walk in you can smell the old chemicals being used . This place didn't start off this way when administer Barbra was there. She ran this place with care and dignity to the patients!!! All that was gone the minute she left !!! My dad is blind and I asked numerous of times if he can be fed I was told that there wasn't enough staff . The patients are always wondering around bored , the living room has no tv for them to watch. Non of the me techs are licensed they only receive med passing training. The caregiver are nice but some are extremely rude . Administration does not communicate anything and the admin was always different no one was there long term DONOT put your family members there !!! The patients are very neglected

I just moved my mother into this facility. Everyone here is so incredibly friendly and helpful…read more Administrator Nathanial made the move so easy for us. All of the staff we met today and on our initial tour seemed to all love their jobs. My mother's room even had a small, walk out balcony. I am very happy we found this assisted living.

This facility is a mess. We will be moving my mother in law from this facility as soon as we can…read more Not only has the rent continuously increased at a rapid rate over the last couple of years but now we're being told it will increase again in January because the new company is focusing on medi-cal qualifying residents because the state is willing to pay any price, leaving those who do no qualify to pay the higher prices or get out. I'd love to tell you how much the increase will be this time but after 7 calls, nobody can give us an answer. And that's just my first issue. My mother in law fell twice on October 31st and had to be transported to Kaiser. My husband and I had no clue any of this had happened until at 10:16pm when we received a call from the surgeon letting us know the surgery was a success. Nobody at the facility bothered to call us to let us know she was taken to the hospital around 9am. Shouldn't this be something that happens automatically? Or at least included with the level 1 care for $800 per month? Now, it's December and rent is due again and nobody has bothered to adjust for the $800 level 1 care my mother in law has not needed since she's been at a rehab center all month and still doesn't have a return date. How can you charge for something someone isn't using? Level 1 care includes medication management, not being used since the doctors at the rehab are doing this and housekeeping which is also not being done since she's not there. We also didn't appreciate my mother in laws bed (that she purchased with her own money) being thrown out because of a bed bug infestation of her roommate who has her own bedroom on the other side of the shared living room. It was replaced with a smaller bed from who knows where. The staff worker confirmed there were no bed bugs in her bed but he was still directed to remove her bed. I will say, my mother in law has had nothing but nice things to say about the floor staff. Clearly management is the problem. You can change your name and rebrand as many times as you want but at the end of the day this place will still be a mess.

You do not get what you pay for here. Most especially the dining food service. They always run…read moreout of key menu items. Can we please get a decent meal here!? The chefs and management need a major overhaul on how they treat their patrons. I hope some of the other residents are expressing their dissatisfaction to our corporate leaders! The only thing of value to date is the servers, care givers, and techs. They are outstanding and caring people.

They have no plan for power outage. My sister needed oxogen and they didn't have anything to help…read moreher. She had to call 911. They had to take her down the stairs in a chair. She spent the night at the hospital because Brookdale had no oxogen for her. This is not executable.

My dad was really happy there. But when he had a brain bleed, they sent him to hospital without a…read morechart, no one knew that his state was not his baseline and I never received a call until the ER called me. They never followed up with me.

I'm Writing This Review Because I'm A Neighbor To This Assisted Living And Recently My Package Was…read moreDelivered To Them And They Basically Stole It. I Received The Notifications From Amazon That The Package Was Delivered And Signed For By The Receptionist Lorania. My Girlfriend Made The First Attempt To Retrieve Package, She Spoke Directly With Loraina Who Stated She Did Sign For The Package And They Told Her It Was Sent To The Third Floor And That It Couldn't Be Found. I Then Made A Second Attempt Were I Was Sent Up To The Third Floor To Speak To "Wellness Coordinator" Only To Be Told That They Were Gone For The Day. I Told The Receptionist I Wanted To Speak The Administrator, She Said He Wasn't In And Gave Me A Card. I Did State I Wanted My Package Or Reimbursement. The Following Day I Received A Phone Call From Kip The Administrator Who Stated "Package Could Not Be Found" And " The Best Thing To Do Is Move On" "It's Amazon, Just Order A Refund" I Told Him That Wasn't They Point And They Shouldn't Sign For Packages That Aren't Theirs. And Yes It's True I Could Order A Refund And If I'm Being Honest They Were Just Hallowed Decorations I Bought For My Job But The Way This Was Handled Was Pathetic. They're Thieves Who Committed Fraud By Stealing My Mail. And Cherry On Top They Did The Exact Same Thing To My Neighbor. Here Hoping They Don't Steal Anymore Of My Packages.

This place is not worth the amount of money they charge. My dad is a resident and the quality of…read morecare is terrible. They do not respond when he pushes his pendant for help. His room was infested with rat feces and we had to report it several times before they came to clean. When they finally did come to clean they did not clean all of it up. They have "forgotten" to give him his meds a couple of times. At night seems like there is no help or people around. Do not leave your family there unless you plan to visit often and monitor most of the care yourself. Most of the staff are rude and just don't care.

The money they charge for the residents to live here is not worth it. They don't answer the call…read morebutton. She can go to the toilet with help, but the CNAs would tell her go in the diaper. She doesn't want to go in the diaper that's why she calls. If she goes in the diaper, it would be 2-3 hours before they change her. (CAN YOU SAY UTI) They told her it's too much trouble to bring her. Her pendant battery went out so she was without a pendant for 4 days. She was given something for her bowls at 7pm. She couldn't reach anyone to come help her in the middle of the night. No one could be found. Because of all that she was given a very old cracked up pendant, just to say she has one. Administration will not talk to you. You will be told to make an appointment, and they will NEVER set a date/time to talk with you. Best part is, patients have been given the wrong medications. This place is only there to collect money not take care of the residents. THEY DO NOT CARE!

My mom had been living in a large assisted living facility in another county. She had been…read moredeclining cognitively since contracting Covid-19 in January 2021. She saw a neuropsychologist and after extensive testing was eventually diagnosed with major neurocognitive disorder (dementia) related to multiple factors. Her facility did not have a memory care unit and my wife and I had previously discussed moving her closer to us in Riverside County. I also wanted mom to live in a facility with a smaller number of residents and higher staff ratios than her large facility. My neighbor's late husband had resided at ICC some years ago and she was always pleased with his care in their memory care unit. After researching and doing some homework, we contacted Luz Rodriguez in ICC's marketing office. We met with Luz , discussed all our concerns and questions about whether ICC would be a good fit for my mom. Luz was wonderful and reassuring. From our initial meeting with her in late June, we assembled the required paperwork and necessary forms. A nurse from ICC went down to my mom's then-facility and assessed her as appropriate for their memory care unit. We moved my mom in on July 17th and met the caregiving staff and nurse assigned to her cottage. House manager Bernetta, LVN Daniel and assistant manager Paulina were all so welcoming and accommodating. Luz also was available to assist on a Saturday, and stayed even though we arrived much later than planned. Nurse Hazzel has also been diligent in communicating with mom's primary care physician about any medication changes and adjustments. Mom has been there about two months now and we couldn't be more pleased. She needs assistance with just about all her activities of daily living and staff are very responsive to her needs. Mom is kept clean and dressed appropriately. She is again getting her hair done regularly and even has polish on her nails! Our communication with staff whenever issues arise is first-rate. My wife and I visit unannounced regularly and are always welcomed and treated with respect. There have been some rough spots and anxious moments for my mom, but these have been handled promptly and professionally. Mom is still adjusting and getting used to this new place, routine and faces, but we remain confident that ICC will continue to meet her needs going forward.

Very Egregious Accounting Principals, "ESPECIALLY" for Military Families. If you or your loved…read moreones served in the Armed Forces, then PLEASE take them Elsewhere. When presented with the errors, they refused to amend them. Zero Accountability. Run