Had a great time at the brunch with my father in law food was great staff was engaging and…read moreattentive great atmosphere and activities. Looking forward to a great relationship with the cottages team!!!

Amazing as always! Staff are amazing, food was great, and the hospitality was excellent. They take…read moresuch good care of my grandma! She did have one wish for the events, though: please turn the music down a lot. It makes it difficult for already hard of hearing residents to hear their family members. Thanks so much for all you do, team!!!

At first arriving, my mother was treated good as long as she was on hospice when she was taken off…read moreof Hospice caregivers that were initially there one by one we're leaving towards the end of my Mother's Day the owner Melanie was not very kind and respectable everything. she promised me before my mother's arrival none of it was true. I had to go almost every day just to make sure she was OK. I do not recommend this place unless your loved one walks and could express and talk and defend for themselves.

Residents are finally getting the care they needed after the new management has taken over. Lots of…read morepositive changes.

The nurses are nice, the place is cleaned better then alot of the others I've been too and they try…read moretheir best to give the residents a good life.

A lot can improve from this place .The quality of care definitely is one of them !!! My dad was…read morethere almost 3 years and recently had a bad fall due to neglect. He wheeled himself outside into the bushes fractured 4 ribs . It's a memory care the front door should be locked at all times but I never was . As far as the cleanliness this place was always filthy from the minute you walk in you can smell the old chemicals being used . This place didn't start off this way when administer Barbra was there. She ran this place with care and dignity to the patients!!! All that was gone the minute she left !!! My dad is blind and I asked numerous of times if he can be fed I was told that there wasn't enough staff . The patients are always wondering around bored , the living room has no tv for them to watch. Non of the me techs are licensed they only receive med passing training. The caregiver are nice but some are extremely rude . Administration does not communicate anything and the admin was always different no one was there long term DONOT put your family members there !!! The patients are very neglected

There's things I don't like about the facility and also things I do. Heather, the general manager,…read moremakes herself available, responds quickly and has proven to be open to a conversation about the facility, the staff, my mother in law, or anything needing discussion. If you approach her about the problem, she leans into the situation and does what she can to resolve.

I had a great experience working with Charlene, the Community Outreach Director. She is…read moreprofessional, personable, and genuinely committed to serving the community. Charlene goes above and beyond to build meaningful relationships, connect people with resources, and make a positive impact. Her communication, energy, and willingness to help really stand out. It's clear that she takes pride in what she does and truly cares about the people and community she serves. I highly recommend Charlene and appreciate everything she does!

DO NOT entrust Savant of Jurupa Valley with the wellbeing of your loved ones…read more My parents were residents at Savant for 5 months beginning January 2026. Both parents are in wheelchairs and need a high degree of assistance. Before moving in, Savant evaluated each to determine Individualized Care Plans, which Savant determined to be at the highest levels. That alone should have guaranteed they would have adequate care and be safe. My first indication of potential problems was finding rodent tape under the bathroom sink. By week two, I noticed a urine smell when I walked into the apartment due to several unbagged soiled diapers in various waste baskets. A few days later I found soiled linens and clothes mixed with regular laundry. There were numerous incidents of wet towels being left on the bathroom floor, on top of the sink, and on dressers. The shower and toilet were rarely left clean. These are all violations of the California Residential Care Facilities Code of Regulations, Title 22. Our contract included extensive hands-on support, they should have been safe. Instead, they had multiple "assisted falls" with two falls leading to emergency room visits. After one of the falls, my father told the emergency room doctor that the person with him during a transfer from his bed to a chair, told him "You can do it yourself". After each incident, I immediately alerted and discussed the situation with management, who in the beginning apologized and assured me that they would be providing additional training and further communication with the care team. I repeatedly asked if there was something I could do or provide to ensure the incidents would no longer occur. The problems continued and one to two times per week I sent photos of soiled diapers, linens and clothes, as well as wet towels and unmade beds to the management team. Eventually, management stopped responding to my concerns. Management told me several times that they were short staffed. Being short-staffed is never a residents' concern and is not an excuse. Staff shortages are instead caused by mismanagement and should be addressed immediately by additional hires and scheduling oversight. Considering the cost of living in an Assisted Living Community, it's hard to believe staff shortages are a monetary issue. The need to move my parents out of Savant at Jurupa Valley was apparent when I was told by management that staff was having "care burnout" due to the families' concerns and that "the family needed to lower our expectations of care". Savant at Jurupa Valley isn't a community that should be trusted with the care of your loved ones.

You do not get what you pay for here. Most especially the dining food service. They always run…read moreout of key menu items. Can we please get a decent meal here!? The chefs and management need a major overhaul on how they treat their patrons. I hope some of the other residents are expressing their dissatisfaction to our corporate leaders! The only thing of value to date is the servers, care givers, and techs. They are outstanding and caring people.

They have no plan for power outage. My sister needed oxogen and they didn't have anything to help…read moreher. She had to call 911. They had to take her down the stairs in a chair. She spent the night at the hospital because Brookdale had no oxogen for her. This is not executable.

My mom and I toured a few different facilities and hands down we were really impressed with staff…read moreat The Grove. They greeted us with warms smiles and were extremely friendly which made us feel welcomed and the rehab team answered all our questions right when we walked in. Plus it looks clean and newly remodeled which made me feel more at ease knowing I want the best for one of my loved ones. Then after two weeks of being here the staff backed up that first impression and the road to recovery was made much easier, I'd recommended this facility to anyone I know!

My dad was really happy there. But when he had a brain bleed, they sent him to hospital without a…read morechart, no one knew that his state was not his baseline and I never received a call until the ER called me. They never followed up with me.

My mom had been living in a large assisted living facility in another county. She had been…read moredeclining cognitively since contracting Covid-19 in January 2021. She saw a neuropsychologist and after extensive testing was eventually diagnosed with major neurocognitive disorder (dementia) related to multiple factors. Her facility did not have a memory care unit and my wife and I had previously discussed moving her closer to us in Riverside County. I also wanted mom to live in a facility with a smaller number of residents and higher staff ratios than her large facility. My neighbor's late husband had resided at ICC some years ago and she was always pleased with his care in their memory care unit. After researching and doing some homework, we contacted Luz Rodriguez in ICC's marketing office. We met with Luz , discussed all our concerns and questions about whether ICC would be a good fit for my mom. Luz was wonderful and reassuring. From our initial meeting with her in late June, we assembled the required paperwork and necessary forms. A nurse from ICC went down to my mom's then-facility and assessed her as appropriate for their memory care unit. We moved my mom in on July 17th and met the caregiving staff and nurse assigned to her cottage. House manager Bernetta, LVN Daniel and assistant manager Paulina were all so welcoming and accommodating. Luz also was available to assist on a Saturday, and stayed even though we arrived much later than planned. Nurse Hazzel has also been diligent in communicating with mom's primary care physician about any medication changes and adjustments. Mom has been there about two months now and we couldn't be more pleased. She needs assistance with just about all her activities of daily living and staff are very responsive to her needs. Mom is kept clean and dressed appropriately. She is again getting her hair done regularly and even has polish on her nails! Our communication with staff whenever issues arise is first-rate. My wife and I visit unannounced regularly and are always welcomed and treated with respect. There have been some rough spots and anxious moments for my mom, but these have been handled promptly and professionally. Mom is still adjusting and getting used to this new place, routine and faces, but we remain confident that ICC will continue to meet her needs going forward.

Very Egregious Accounting Principals, "ESPECIALLY" for Military Families. If you or your loved…read moreones served in the Armed Forces, then PLEASE take them Elsewhere. When presented with the errors, they refused to amend them. Zero Accountability. Run

I've had the opportunity to walk the facility and speak with the owner and staff prior to them…read moreopening! The facility is immaculate and very cozy! I felt like I was in my own home! As a nurse I was also able to speak with the staff who is excited to be a part of this new facility and very knowledgable!! That is refreshing, as I typically see the the worst in assisted living facilities! I would recommend this home to my own parents and I believe all those who choose to live there, will be very happy they did!

From the owner: Senior Assisted Living Facility in a home environment located in beautiful Riverside CA.read more