I flew to Miami to meet up with a friend. As we were celebrating a special occasion, I found it fit to gift this person something great. Louboutin is what came to mind, and I found this store not far from my hotel. I drove to the arts district, and found parking a few blocks away from the storefront. After navigating here, I entered this nicely organized 2-story shop. The customer service reps welcomed me warmly, and I proceeded to tell them what I was looking for. While they gift wrapped the shoes that I was buying, I chatted with the associated for a bit. They told me that this store is the biggest Louboutin store in the US. The first floor is for ladies wear, and the second floor is for the gentlemen. Since I've ordered on the Louboutin website before, they were able to see that I'm a repeat customer. My checkout was seamless, and I made my way back to the car thereafter. This store is nice. The staff is warm and welcoming, and the surrounding area is decent. If you're looking to buy a nice gift for a special someone, this is most definitely a great option. read more

I went this weekend to exchange a pair of shoes and buy new ones. The manager rudely told Me that I had to sit and wait that there were other customers. As I was sitting the customers that arrived after me were being helped. I believe it is crazy that you pay so much for a shoe and are being treated poorly. I will never go back to this boutique read more

The store is beautiful and well curated, no argument there. They even carry special items that are only sold in select CL boutiques, and the Design District is apparently one of the chosen few. Now for the absurdity. They enforce a strict limit on how many people can be inside, so you wait outside to be admitted. Annoying, but fine. Then once you're let in, the guy at the door locks you inside. Yes, locks you inside. That is where this experience goes from luxury to full-blown nightmare fuel. This cannot possibly be safe. God forbid something happens to the door attendant, or there's a mechanical failure, or any kind of emergency while you're trapped inside a locked store. That is not exclusive. That is not chic. That is not luxury. That is anxiety on red carpet. Nothing about being locked in makes me want to whip out a credit card and buy a pair of shoes. Quite the opposite. It makes me want to leave immediately, which ironically you can't do without permission. The sales associates are nice enough. Not rude, not warm, just kind of there. Polite but oddly detached, which tracks with the whole vibe. I won't be going back. I'll stick to buying my CLs the old fashioned way at department stores, where I can walk in freely, walk out freely, and no one is playing luxury hostage behind me with a lock and key. read more

Outrageously fun shoe boutique in the Design District. I stopped in to get a gift for a work colleague, BUT whoa, at these prices I got her a gift certificate for a portion of shoes. Odd humor: the salesperson thought I was a drag queen shopping for myself, and started explaining special orders on very large sizes. We both had a good laugh, and she couldn't have been more helpful or nicer. The store itself is a beautiful space. It's located in the heart of the Miami Design District. This used to be a neighborhood of derelict warehouses but these days it's the Land of Thousand Dollar Shoes. The shoes here are astoundingly beautiful. Guy's shoes almost never break the $500 mark, but these pumps almost always do. This is what I get for asking about the red soles of her high heels, but not asking the prices. These things are breathtakingly expensive! read more

Christian Louboutin - WHOA, $1000 pls - Shoe Stores Near Me - Miami, Florida

I went here because I ordered heels online (1st pair) and when I received them they were too big so I wanted to exchange them. They quickly explained to me that since I bought them online, I couldn't exchange in the store which was crazy to me. But! They still helped me try on several different heel styles and sizes to make sure that when I do order online, I'd know which ones I wanted. They were very polite, patient and went out of their way to help me. The store is gorgeous, the staff is very nice. Absolute great location. Highly recommend shopping here instead of online because there are so many similar pumps with slight differences that make such a big difference, so you should definitely shop here so you're sure of what you want because it can get confusing. read more

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Great experience at this store, the staff was very attentive and helpful. Highly recommend! The store was very clean and beautiful. There were many seats and couches for you to sit and comfortably try on shoes. Definitely shopping here again! read more

Christian Louboutin - Shoe Stores Near Me - Miami, Florida

Excellent service, attentive and friendly. I had a general idea on which pair I wanted so figuring out size and fit was key! Fab experience overall read more

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Buyer beware! I purchased a pair of Asteroispikes heels from this store in January. It was shipped to us in Atlanta where we live. I tried them on for the first time on March 18 (it was sitting on my shoe rack in the meantime untouched), just walking around the house in them. After just that short time, after walking only in the house, there was already scuffing on the bottom and a bubble was forming. In addition, the red sole was peeling in several areas. Clearly this was a defective shoe ($1000 shoes should obviously last a lot longer than this). I have owned shoes for years that were a fraction of this cost that are still in use. Unfortunately, it gets worse. Given the brand name Louboutin has, I would have thought getting someone to help with the issue would have been fairly simple. Unfortunately despite trying to reach the manager of the boutique for weeks, we have yet to receive correspondence back. Clearly they have no problems selling defective products at crazy prices but have no intention of backing it up with good customer service. If you want good products and quality customer service, look elsewhere. read more

As a Valentine's Day gift my hubby decided to surprise me by taking me to the Design District store to get my 1st Loubs. Total excitement. This store is like a candy store for women shoes. Very good service and very attentive to all our questions. Will def be back for my second pair. read more

Christian Louboutin - Red bottoms - Shoe Stores Near Me - Miami, Florida

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Had an ongoing issue for quite sometime with this boutique. Giselle the hostess reached out to me personally and helped me resolve said issue with immaculate service. Thank you for this! The call center is was not helpful at all. I highly recommend calling the individual store(s) if and when you need anything. read more

TRU was amazing the BF got two pairs one for him and one for dad. Excellent service and very knowledgeable. Thank you!

I had a little issue with a purchase but they helped me fix my problem. Very helpful and friendly staff thankyou Sasha,Edgar and the manager. Due to covid there is a line outside so if you are in a rush keep this in mind.You can always check online first or call the boutique. read more

I would like to highlight an impressive customer service and efficient respond to a concern I had from one of your associates at the Christian Louboutin Boutique inMiami. Anthony Ulmann went above and beyond to assist with a problem I had with shoes I purchased. Not only did he take care of my initial concern but he also accommodated on time shipping for another purchase I made. Anthony is the perfect example of what any organization would love to have on their team. When other store managers refused to help he embraced my concern and ensured I was completely satisfied with the outcome of my request. Thank you Anthony for providing excellent service, thank you for going above and beyond to assist. Please see associate information below. Anthony Ulman Boutique Manager 155 ne 40th Street Miami, Fl 33137 T: (305)576-6820 read more

Johanna Avila is hands down the best experience I've ever had when it comes to customer service! This is why all of my shoe business will now be done with her in the Miami Design District store.. and I live in Tennessee. She's officially my "sole" mate. read more

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Disappointed!!!! I bought the new tennis in paris, TWO WEEKS later ( less than 5 times of use) the were broken from the back side bow they do not want to response for it SO.... Keep the money with you and buy a good shoe... this are expensive and very bad quality!!!! I am really furious.... read more

I was at this store a few days ago and I had the worst experience ever and to make matter worst, it was from a lady store manager. I've been shopping at this store for a while and I always had a good experience with any sale rep that helped me.. I had an issue and instead of listening and understanding my complaint she was being very passive aggressive with an attitude and very unprofessional.. I had a friend of mine that also had a bad experience with her which she told me that because of her she stop going to that store.. I really think this young lady should get proper training on how to respect and listen to the clients, either that or be remove because this store will lose more clients.. I will no longer shop at this store again and I advise anyone to be vigilant with her if there is any issue you got or need help if she's still there ... read more

Just move out of Beverly Hills to Brickell and I'm loving my new home.. went shopping in the design district last week and it's very beautiful and well protected.. my only problem was the stores I went to the staffs were rushy and rude and no one greets you, from the security to the sales reps.. but when I went to purchase some Louboutin o my god the store was clean, smell great and the set up was beautiful.. the staff in there was very nice and my sale rep Johanna o my god was the best and knows her shoes.. even the security Ace was very sharp well mannered and attentive and helpful by telling me which places to go to eat and where to go to enjoy myself into my new city.. I will definitely be coming back to shop in there for sure .. I recommend Everyone to shop in this store read more

Terrible customer service by Store Manager. If you want Louboutin shop at Saks.!!!!!!!!

Who doesn't love red bottoms ??? lol. Everytime I am there the girls are really nice. Ladies this is a shoe paradise for you all. Miami design district is coming up .. read more

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First time doing this. I was in there earlier today and the store manager Anthony took care of me and I mean he took care of me .. he took me to other stores in the design district to make sure I choose the right fit for Floyd Mayweather big birthday event. Beautiful and clean store with nice workers in there and their security Ace was very helpful and nice to me while I was waiting to be helped .. I recommend any and everyone to shop at this store. read more

To start... I called on a Monday to get documentation sent to purchase shoes in the store.... I then called Tuesday as I didn't receive it. Wednesday same deal. Soo I showed up Saturday and that's where it got worse. The sales clerk brought my my size 47 shoes, and when they didn't fit he was no where to be found and no one else helped. It was 1115am, store just opened and it wasn't busy. What a disappointment. Instead of spending my $$ there, I went down to Tom Ford and spent double. Down side... still don't have my first pair of red bottoms.... but will never spend hard earned money there read more

Christian Louboutin - Just as an update still no call. Shocking - Shoe Stores Near Me - Miami, Florida

Just left the Christian Louboutin store. I received poor service from one of the sales people. A similar couple of a different race that arrived after us was in the store sitting right across from us and received good service. Interesting enough we were both celebrating our birthdays and our partners were getting us shoes to celebrate. Our salesperson disappeared and did not come back to check on us nor did he offer any feedback, yet he offered the other couple feedback although he wasn't servicing them. I'm very disappointed by this experience. I guess being a black tourist in Miami equals poor service. Just disgusting. FYI the store was not busy. read more

My sales person was very knowledgeable and ordered my size / sent it to my house directly at no extra charge since they were out of stock in store which I truly appreciated. The item was exactly what I wanted and I couldn't be more grateful for such awesome overall costumer service from these guys and gals. read more

What can possibly go wrong at this store? If you're in the market for red bottoms only one place to go. I went in for 1 pair and came out with 2. Pretty damn good day in my book! Huge selection for men which is nice. NY stores have much less. Looks like Miami will be my shopping spot for loubs. read more

I saw some Christian Louboutin shoes that I wanted to get my pregnant wife, as a "push gift". I couldn't find them online, so I was referred to Christian Louboutin Miami. Edgar Pineda stepped in as my Personal Curator. Edgar was EXTREMELY HELPFUL throughout this entire process! He is very knowledgeable, professional, and accommodating. He ensured that the product was shipped (out of state) in a timely manner. Edgar even went out of his way to exchange the shoes, once I alerted him that I needed to adjust the shoe size. He worked with management to quickly ensure that my wife received the perfect gift! Edgar has great communication skills and followed up with me to ensure that we were satisfied with the product. Edgar is a true asset to the company, and I will definitely patronize Christian Louboutin Miami again! If you want luxury and excellent customer service, go see Edgar Pineda at Christian Louboutin Miami! read more

I really enjoy shopping at this store. If they don't have your size they are quick to find it and have it shipped to you. Sasha was very helpful and pleasant. Quick service and NO appointment needed . Thank you read more

Best shoe styles anywhere! The sales associate was very helpful in making sure I got the correct size. The store also has an excellent selection. read more

Christian Louboutin - Shoe Stores Near Me - Miami, Florida

While I am 4 hours away from this boutique, I stumbled upon Johanna Avila looking for a pair of Pigalle Plato heels that were no longer sold and in my size. As luck would have it, she was able to locate my size and shipped them out to me right away. I have since purchased multiple pieces from Johanna. She always checks in with me when new styles arrive and she always remembers my particular styles, size, and tastes. Since I am not able to try on any of the shoes I've purchased, Johanna is very helpful with measurements and videos of products to assist in purchasing the correct size. If only I could find a GG and LV sales associate half as good as Johanna I would be a shoe peace!! read more

Had a great experience at this store with the sales associate Jordan Perez. He was extremely kind, nice, and easy going! He also gave me some tricks up his sleeve on how to make these red bottom beauty's more comfortable :) Thank you! Will be back again! read more

Their customer service was excellent. I live in Atlanta and placed my order via phone. They were very quick to send the docs need to complete my transaction. I received my order in 3 days using regular ground shipping. I will definitely visit this store on my next trip to Miami. read more

Very friendly staff and many shoes selections! For man and woman! I couldn't remember the employee name that help me but she was an older lady. Excellent customer service and she took her time finding the right shoe side , style, and color for me. Made a very enjoyable shopping experience for me. I was very pleased on how they treated me! Definitely coming back here again! read more

Yesterday around 2 o'clock in the afternoon I went to the store located on the design district Miami Florida to change a pair of shoes that my partner gave me for Valentine's Day unfortunately I couldn't even get inside the store because the guy that was checking in the customers to get inside told me that if I was going to change or return my order has to be online. And asking nicely if I could I go inside the store to see some other models that I might like and he told me that it was no one in the store to take care of me. I saw a lot of people inside the store been taken care of but he told me again that he had nobody at that moment to take care of me. As a customer that I spend thousands of dollars on that store I felt that I was nothing not even a human most likely I thought I was an animal and I had to say it nicely OK thank you very much have a good day and go back home. I don't think people like that should be treating customers. I'm a nurse and my Profession requires A good customer care and compassion. With that being said I just want to make sure that this is not going to happen to any other customer thank you. read more

FIRST AND LAST TIME PURCHASING FROM THIS BRAND!! I wanted a specific heel so I called EVERYWHERE looking for it & found it at this location. I'm from CA & couldn't find any stores near me with the heel in my size. I found out this Miami location had my heel in my size & was so excited to place my order! I called in, gave my info, authorized the payment & was delighted when my heels arrived. However, things went sour shortly after. I noticed a second charge from this store that I did not authorize, confused I called the store & asked for an explanation. They told me had charged me twice because they weren't sure if they had shipped the shoe or not. HOW UNPROFESSIONAL. I informed them I had already received my heels & told them I did not want the second pair of the EXACT SAME HEEL. They said they would look into it & call me back - they never did & I never got my refund. HIGHLY DO NOT RECOMMEND THIS BRAND!!!! read more

I bought a pair of shoes at this location a few months ago. Upon putting them on for the first time(in my home), I realized I could never walk around in them ,as they were waay too uncomfortable. I returned them to the store, kept the shipping confirmation and followed up with the store to ensure they recevied them, which they did. i was advised my refudnw as being processed. Almost 1 month later, when I realized the refund never happened, I contacted the store. I was told they didnt submit the refund bc they thought the shoes had been worn. When asked why they didnt call me, or try to reach me to discuss this, they had no answer. THE SHOES WERE NOT WORN BTW!! But they didnt try to call me, send me the shoes back, or anything. Apparently they just decided to keep the shoes and keep my money...wtf?? Teh manager that last time i called, said she would email me proof of the refund...she never did of course. I contacted my bank and charged back the credit card. Ive also since made many more attempts to contac the store and Ive left messages. Nobody has returned my calls. BEWARE!! UPDATE*** I was contacted by management at this location, very soon after posting this review. Allison was very professional and apologetic for any miscommunication that may have occurred. She found my transaction and ensured that my refund was processed. Mistakes do happen, and the fact that they reached right out to me goes a long way in my book. At the end of the day they made it right. read more

The service in this store is absolutely amazing.Nathalie is such a sweetheart. Shopping is definitely a pleasure !Will be back soon !

The manager of this location David is an absolute doll! He is always so on top of everything and I always end up leaving feeling great about my purchase(even when I go a little crazy). read more

While coming off a 8 day cruise on Sunday, hubby and I decided to find the store with the idea of purchasing my first pair of Louboutins. However, once inside I ended up purchasing two pairs. The male sales guy was awesome! He was very patient with me as I pondered several styles. Can't wait to wear them! read more

Super rude store clerks!!! Security guard greets you then everyone else ignores you. Definitely does not make me want to spend $1500 on shoes. read more

THE SHOPPING EXPERIENCE FROM HELL. I bought shoes as a surprise for my daughter's mother birthday which lives in Canada. When the shoes were purchased this store did not have the correct size in stock therefore assistant manager Edgar said they will send a courier from their warehouse to deliver it at my business the next day. When the package arrived at my business, I immediately shipped it to Canada. I received a call the same day the shoes were delivered to her in Canada that the shoes appear worn. She sent pictures immediately. I was at disbelief that this could happen at a high end store. When I received the pictures, I called the store immediately to informed them that they have sold me worn shoes. When the shoes arrived back to me, I brought them back to the store with my receipt. I was really upset because Edgar initially refused to exchange the worn shoes he had sold me. After insinuating I will elevate this issue to Corporate Office he exchanged the worn shoes he had sold me. While I was about to walk out of the door after the shoes were exchanged, I realized on my receipt the shoes were exchanged for a half size bigger. At that time, I remembered my daughter's mother saying if I can get half size bigger than do so. While about to leave, I cordially thanked Edgar for exchanging it to a half size bigger because I had forgotten to ask that while he debated with me about exchanging the shoes. With my final receipt in my hand, Edgar said that he cannot give me a half size bigger...he has to exchange for the same size. I could not understand why when they are all the same price, and it was not company policy to exchange for same size. Didn't understand why I was treated that way. He then walked away from me without explanation for 20 minutes, I stood there patiently. With my receipt in my hand, I decided to leave because I was in-between work and waited so long....also didn't know what I was waiting for. When I walked out, Edgar came after me and asked me to come back in. I said, ok let's go back in, but I want my refund since he doesn't agree with exchanging for the half size bigger and not giving me an explanation. When I walked into the store, he said he will call SECURITY and also said he will NOT REFUND my money. I immediately said I will call the POLICE and I did. The police came in immediately and I explained what had happened. After hearing Edgars side of the story as well, the police officer was puzzled and asked what is the problem with the customer having the half size bigger and again, he couldn't answer. The officer said they cannot enforce the store to refund my money. I said I don't have an issue, I have my receipt in hand and I was out of the door with my exchanged merchandise and Edgar came after me. I want to leave and be left alone without Edgar harassing me about the exchange. The police officer told Edgar the transaction was already complete and he cannot stop me from leaving with my merchandise. Please be careful where you spend your money. NO BUSINESS SHOULD GET AWAY WITH TREATING A CUSTOMER THAT WAY. I will never buy there again and I have filed a complaint to Corporate Office. read more