Honest staff, great meals! Helpful nonprofit! Well designed too! Thanks again for helping my mom!read more

Great place for seniors! Nice apts & cottages! Roomy & spacious. Close to Rt 91 & Rt 5. Grounds &…read morewoods beautiful & well kept. Food is outstanding!

Great Place To Live! Helpful staff. Good food. Friendly and welcoming. My daughter helped move here…read moreand I'm happy she did Frank

Putting my mom in assisted living was the hardest decision I ever made, that being said it was the…read morebest decision for her. I cannot say enough about the staff at Lathrop. Every staff member treats your loved one like family, shows respect towards them and even tries to pair other residents with similar interests as them. I HIGHLY recommend this facility for your loved one. I want to thank each and every staff member for your dedication in keeping the residents smiling and happy. My mom raves about it and wouldn't want to live anywhere else.

When looking for care for your ailing and aging parent as a lone caregiver to catch a rare break…read more.. there is stress and worry. When you contact a caregiving business the least one should expect is good communication, follow through with you and that they are communicating with each other. This was not my experience with Visiting Angels. They wasted almost two weeks when I could have been looking elsewhere with their internal confusion. They did ask for $1000 up front a lot though.

This was one of the better home care agencies I found, most of them are not good. They provided a…read moregood aide on a consistent basis, which is more than most agencies could provide. However it was only one aide, apparently they didnt have any more who could work in my area, and the aide ended up quitting after a while citing the care was getting too difficult

I never ever have written a review on Yelp, but I feel so strongly about Middlewood's of Newington…read morethat I had to take a minute to tell you about our experiences there. The staff is friendly, knowledgeable and caring, I mean really caring and sweet. The food is delicious, healthy and there is plenty of it. If residents don't like food they just have to ask and another food will be made for them. There are all kinds of activities and excursions with plenty of staff to help; and they throw some of the best parties I have ever been too. Medical staff is on hand which is very helpful. My grandmother arrived and was very scared (she lived in her home over 65 years) I swear within a day or two she really started to love the place. She has made many friends. What I like best is that we don't have to worry about her. We don't have to spend the weekend, doing laundry, cleaning and help with her showering. We get to spend quality time with her. That's the best feeling in the world. The place has just upgraded the place, new carpets, new paint, new furniture everything is spotless and beautiful Kathy Braga is the Chief Fun Fairy and Director of Middlewood's. She runs a tight ship with lots of love. She makes everything run seamlessly. My grandmother has long term care insurance and they gave us so much trouble to get them to pay for my grandmothers care. Kathy dug in and we got the result we wanted they'd pay for her care. I don't believe that we would have gotten the same conclusion with out her. We love her, we love the place and we are very, very happy.

My mom has been at Middlewoods of Newington for a year now. It is very clean and well kept up and…read morethe staff is very friendly and helpful. The rooms are very comfortable and the hallways resemble a college dorm with small tables of knick knacks and seasonal decorations. My mom gets her hair, nails and pedicures done on the premises. Also on the premises is a geriatric doctor and psychiatrist, both of which my mom sees. There are activities every day and also a van that takes residents to doctor appointments, the store as well as field trips and Wii bowling competitions with other assisted living communities. There's something for every level of care for seniors and I am very happy to have my mom living there.

I am deeply disappointed by the quality of care and dining services at this facility, especially…read moreconsidering the price of nearly $8,000/month. Many residents, according to conversations, are unhappy & have been looking to move elsewhere. The overall dining experience is consistently poor, and the food quality is far below what should be expected from an assisted living community. Meals are often nearly inedible: squash soup is watery, biscuits overly salty, and both chicken & red meat are so dry they can't be chewed. Breakfast items, like English muffins, arrive well after the rest of the meal is finished. Pancakes crumble from dryness & are in-edible, and dinners sometimes consist of nothing more than 1 piece of French toast, 1 pancake, and 2 strawberries. Portions are extremely small, leaving residents hungry and lacking nutrition. When residents ask for additional food, they're told there is no more (i.e. recently residents asked for an extra English muffin & were told there's no more) Unlike other facilities, Christopher Heights does not offer multiple meal options, so residents here often must accept the single dish served or settle for runny eggs. Requests for alternative meals are frequently forgotten, leaving residents without anything to eat except an extra biscuit. In one case, a resident's Thursday dinner that was missed was served to them for Friday dinner, soggy and unappetizing. Many have resorted to living off peanut butter and jelly, which is unacceptable for a senior care environment. Basic items such as mayo, jelly, and condiments are limited to a single packet, and when residents ask for more, they're told no more is available. Coffee requests are routinely ignored, and most times, never brought at all. Bread is consistently dark, hard, and unappealing, with no variety. There is no fresh fruit (fruit cups do not count) or salad options, further reducing nutritional balance. Also, the dining staff will remove plates prematurely, even when food is still on them. Overall, the combination of poor food, limited portions, lack of choice, inattentive service, and the number of residents who are unhappy paints a deeply concerning picture. For the cost, families expect dignity, nutrition, and responsiveness--not frustration and hunger. I cannot recommend this facility based on what I've witnessed and heard from multiple residents.

When it was determined that it was no longer safe for my Mom to remain in her beloved home, we…read morechose Christopher Heights of Webster to be her new home. Upon entering Christopher Heights my Mom marveled about how beautiful it was (it was brilliantly decorated for Christmas) and said "Wow, this is like a fancy hotel." My Mom's initial sadness about leaving her home quickly disappeared when she became engaged with people her own age, the plentiful activities at Christopher Heights, such as Bingo, trivia, sing-alongs and her favorite, the live entertainment. Compassionate companions attend to my mother's needs, taking her to the dining hall for prepared meals that she loves, keeping her room clean, assisting her daily needs and showing great concern for her safety. I unequivocally recommend Christopher Heights of Webster as a top notch assisted living facility.

Excellent organization, staff, and environment. All levels of care served. Highly recommended.read more

After due diligence, I will be moving my 87 yr old mom into Reeds Landing soon. Everyone, I mean…read moreeveryone!, I am running across who I tell that we have chosen them, doctor, moving company, other assisted living marketing directors (2!), all highly recommend this place! You know when you take a tour of someplace with the marketing director and the staff are "polite" to that person? Like this is the first time they ever spoke to them? Well my tour of Reeds Landing was genuinely nice - like the staff friends! My mom will benefit from a GP doctor having an office and staff on-site. So far, so good. I will update my review after moving in and checking it out.

I live in California and a good friend recently died while living at Wellington and I belattedly…read morelearned that I was the executor of the will. They way I learned is that "Betsy" a Wellington manager went into the apartment and dug through piles of junk and papers to find the important legal documents. And that was just the beginning of her efforts which included moving, cleaning and contacting people. Who does that, based on loyalty and a dedication to the care-taking profession. I am so appreciative of the efforts of the Wellington team AFTER their tenant was gone. I know that nobody picks a retirement home based on what happens after death, but they should because that period is very stressful and time critical. As a surviving party, the support of Betsy and her staff was priceless and deserves my highest praise.

I would not recommend this facility for several reasons, one of which is based on the inability to…read morecommunicate information in a timely manner, regarding the wellbeing of family members entrusted to the care of this facility. Our family member was a resident in the memory care unit of the Wellington for a brief period of time, approximately two months, and we can only share our experiences during this time, and it may be different for other residents and their family members. Our family member had one private aide upon entering this facility, which we had to increase to three private aides to ensure their safety, proper care and assistance with daily tasks. Our family member endured repeated falls while under the care of this facility, several of which required further care and assessment at a local hospital/E.R. The initial tour presented as a positive, thriving, fulfilling environment that would promote care and comfort for residents experiencing this debilitating illness, which was not our family's shared experience. We did not witness shared programming or exercise activities in any of the community areas with residents, to promote wellness of mind or body. When our family made inquiries, requested clarification on specific situations, or requested meetings, there was consistent delayed responses that our inquiries had been forwarded to the appropriate staff, which only added to the lapse in time while waiting for responses. Each situation that came up, when inquiries were made by family members, they were responded to by either tasking us with further steps that we needed to take or accusations, but no accountability or action from the facility or offer of support for families. We understand that this disease/illness can present such varied needs, as it is as different as each individual afflicted, it is an unpredictable illness, but when your family member is having falls almost daily/weekly, or that they are consistently left in wet clothing or wet bedding, you do have questions/concerns or inquiries. We understood the needs of our family member who was a resident at this facility, which is why we also hired private aides, and did not task the facility with the full responsibility of our family member's needs, care. Again, each situation is different, needs are different, and this was our experience during this brief stay, which may not be shared by current residents and their family members. Our family member did not have a positive experience, we did not have a positive experience, while entrusting our family member to the care of the Wellington and their staff, and we feel they failed at their tasks that were presented at the onset of our initial inquiries regarding residency. We had the same expectations of this facility and staff that we demanded from ourselves, and we feel that this facility did not live up to the task, bordering on neglect. Staff was not properly trained in daily care, hygiene or cleanliness of resident and their living space. Many times our family members were tasked with the cleaning of this shared room. Staff was not properly trained in how to communicate detailed information regarding residents, how a residents overnight went, how their meals were received, did they eat, or how to communicate with the residents who were at different stages of Dementia. We received several reports of residents who were "yelled" at, not treated well, with dignity and respect that they so richly deserve. It is extremely scary to think that our elderly are treated in such a manner by others who are supposedly trained in this field, lacking compassion, respect and the elderly are completely shrugged off and set aside, sometimes pumped with a sedative recommended by staff, to keep them from displaying their own unique personality. It's sad to think that this is the way of the future regarding eldercare.

I have been in the senior services industry for many years. I have never seen a staff more…read morecommitted to their commuity than I have at Loudonville Assisted Living Residence. As a former home care provider, I had two of my clients move from their homes where they were struggling to maintain their independence, into assisted living at Loudonville ALR. Both of them flourished in the community, where I often visited. They enjoyed the activities, the staff, and they loved the food! I was so impressed, that I joined the Loudonville Assisted Living Residence family as an employee. My time here has only strengthened my opinion that this is a great community. I love my job! The staff is kind, caring and committed. The residents are engaged and happy. (And the food is amazing!) I would highly recommend Loudonville ALR as a great place to work, and a great place to live!

My mother was a resident at The Loudonville Home for Adults for seven years in both the assisted…read moreliving section and the memory care section. When looking for a home for your parent(s) you want only the best for them. It needs to be a place where they are safe and loved and treated with dignity and respect. Not only did The Loudonville Home provide all those things but they also treated mom and me like family. If you are looking for a wonderful, loving facility for someone you love Loudonville Home is the place.