I live in California and a good friend recently died while living at Wellington and I belattedly…read morelearned that I was the executor of the will. They way I learned is that "Betsy" a Wellington manager went into the apartment and dug through piles of junk and papers to find the important legal documents. And that was just the beginning of her efforts which included moving, cleaning and contacting people. Who does that, based on loyalty and a dedication to the care-taking profession. I am so appreciative of the efforts of the Wellington team AFTER their tenant was gone. I know that nobody picks a retirement home based on what happens after death, but they should because that period is very stressful and time critical. As a surviving party, the support of Betsy and her staff was priceless and deserves my highest praise.

I would not recommend this facility for several reasons, one of which is based on the inability to…read morecommunicate information in a timely manner, regarding the wellbeing of family members entrusted to the care of this facility. Our family member was a resident in the memory care unit of the Wellington for a brief period of time, approximately two months, and we can only share our experiences during this time, and it may be different for other residents and their family members. Our family member had one private aide upon entering this facility, which we had to increase to three private aides to ensure their safety, proper care and assistance with daily tasks. Our family member endured repeated falls while under the care of this facility, several of which required further care and assessment at a local hospital/E.R. The initial tour presented as a positive, thriving, fulfilling environment that would promote care and comfort for residents experiencing this debilitating illness, which was not our family's shared experience. We did not witness shared programming or exercise activities in any of the community areas with residents, to promote wellness of mind or body. When our family made inquiries, requested clarification on specific situations, or requested meetings, there was consistent delayed responses that our inquiries had been forwarded to the appropriate staff, which only added to the lapse in time while waiting for responses. Each situation that came up, when inquiries were made by family members, they were responded to by either tasking us with further steps that we needed to take or accusations, but no accountability or action from the facility or offer of support for families. We understand that this disease/illness can present such varied needs, as it is as different as each individual afflicted, it is an unpredictable illness, but when your family member is having falls almost daily/weekly, or that they are consistently left in wet clothing or wet bedding, you do have questions/concerns or inquiries. We understood the needs of our family member who was a resident at this facility, which is why we also hired private aides, and did not task the facility with the full responsibility of our family member's needs, care. Again, each situation is different, needs are different, and this was our experience during this brief stay, which may not be shared by current residents and their family members. Our family member did not have a positive experience, we did not have a positive experience, while entrusting our family member to the care of the Wellington and their staff, and we feel they failed at their tasks that were presented at the onset of our initial inquiries regarding residency. We had the same expectations of this facility and staff that we demanded from ourselves, and we feel that this facility did not live up to the task, bordering on neglect. Staff was not properly trained in daily care, hygiene or cleanliness of resident and their living space. Many times our family members were tasked with the cleaning of this shared room. Staff was not properly trained in how to communicate detailed information regarding residents, how a residents overnight went, how their meals were received, did they eat, or how to communicate with the residents who were at different stages of Dementia. We received several reports of residents who were "yelled" at, not treated well, with dignity and respect that they so richly deserve. It is extremely scary to think that our elderly are treated in such a manner by others who are supposedly trained in this field, lacking compassion, respect and the elderly are completely shrugged off and set aside, sometimes pumped with a sedative recommended by staff, to keep them from displaying their own unique personality. It's sad to think that this is the way of the future regarding eldercare.

My father lived at the Reserve for 3 days. 3 Days!!! On the third day he went to the emergency…read moreroom. The next day he had a heart attack and died. The Reserve was paid 4,500 when he moved in. They now want to collect another 9 thousand dollars from his corpse. No meals. No care. No use of utilities. 9 thousand dollars from a deadman's body. This company is a committee of vultures picking at the carrion of a dead veteran. Go somewhere else!!!

Our parents have been in Memory Care at The Reserve for almost 2 years. During that time they…read morehave received kindness and attentiveness from all levels of staff. From the administration to nurses, CNA's, dining staff and cleaning staff! Their room is bright and spacious and kept clean! Medical attention is quick when needed. We get calls if there are ever concerns and updates if one of them has any issue. The daily activities are perfect for their mental level. I was visiting one day when Our Dad got up from his dining table after lunch - grabbed his walker -and said: 'I have to go join the circle in the community room now. They always have something fun to do!" Even with his dementia he knew it was a good thing!! (This actually surprised me as he was never super enthusiastic about anything when he and my Mom lived alone at home). There is always an activity they can take part in. The feel of The Reserve is quite posh compared to other facilities I checked in the area. It's very pleasant to visit. My sisters and I really recommend The Reserve to anyone looking to Place their Parent or Parents in a safe, comfortable, clean facility. We feel confident in all aspects of the Reserve. We hope my parents will enjoy many more years here!

When you can no longer care for a loved one at home I would recommend JGS Lifecare. The took very…read moregood care of my loved one.

Amazing care for my loved one. The nurses and CNA's go above and beyond. The food however, smells…read morekinda bad. Not their fault. Really pretty location. I highly recommend.

The Arbors is one of many assistant living facilities family owned, including a similar facility in…read moreEllington called " The Ivy", my mom spent the last 4 yrs of her life in this horrible neglectful uncaring etc... place!! I could go on and on with video from my moms room and audio to prove the care she was given was totally unprofessional , lack of help or aids and nurses that have had no experience with dimencia for the elderly people , all the owners of these two and other assistant living facilities are money hungry self serving so called business big shots that pretend to know about Smtg they don't to make or should I say steal money from these poor elderly people . The expectations when my mom went in we're very hi because of the agreement we signed and what we were promised, truly believing they had her best intrest and health would always come first , and they proved themselves to big bullshitters and con artist in my book. My mom has now passed and if I could of changed her last 4 yrs living arrangements I would have , this place THE IVY, THE ARBORS , and the rest of the family facility's should be shut down for lack of just about everything they promised to my mom and her family!! She had bruises that couldn't be explained not being changed for days no showers no companionship, just a room for her to be lonely in!! It was so sad and hard to watch these last yrs of her life, i even had to get the health dept involved because of what I witnessed on camera, the health dept did find fault with this facility falsifying records and more , so now they have a record with the health dept with wrong doings so to anyone out there looking to put their loved ones in a facility please do your homework first and make sure the owners and directors and nursing staff, aids are top notch or you will regret your choice, i promise you!! THANKYOU!

From the owner: Deciding to help a loved one transition to a senior living option is not an easy decision. We can…read morehelp you get the clarity, answers, and support needed to lessen your worries and take the next steps at The Arbors Assisted Living Community in Chicopee.

I have worked in and with many health care communities. East Village Place is an unbelievable place…read moreto work and live. I am so fortunate to be part of this team!

It is so wonderful to know that our father is in a place that is so welcoming. All of the staff…read morehas been nothing but friendly and kind. He is hard of hearing and can't hear most of the time but the staff know how to go right up to him and talk in his ear. He was very lonely at home but at Heritage Woods he sits at meals with three other men and enjoys their companionship. His apartment is kept nice and clean. No one has ever shown the slightest impatience with all the questions the family has had in the stressful move of our father to the assisted living. Thank you for all the help, Heritage Woods.

Laura Morris not being there in charge. She is an awful person who should never be in this field…read more Her lack of compassion and mean attitude. Worst person ever. Also the place didn't care at all , was understaffed , and let my poor dad to death without any proper professional people. Please!!! STAY AWAY !!!!!!The worst of the worst.

the facility believes they are above the law and patients rights. my aunt and her room constantly…read moresmell of urine. she is a chocking hazard and not supposed to be eating in bed or unsupervised but is fed in bed often. the facility is constantly understaffed. patients are only allowed one shower per week. not a great place to be there are a few individuals that rise above.

My family had a bad experience in our opinion. We were ignored by the corporate office and we plan…read moreto make a you tube video about the experience. I would not recommend this facility if you love your family member.

Don't even know where to begin? First of all they told us our mom was dying 12 hours before she…read moredied. Found out later they knew this weeks before. They did not let her husband of 65 years in to see her before she passed away! (They claimed because of the Covid pandemic.) But when she passes away they said we could come anytime to get her stuff! Sharon who is the executive director is one of the most uncaring people I have ever met! They actually charge you $25.00 a day for the nurse to give our mom (or anyone) pills. (Which they need to live). They continued to charge us after my mom died until everything was removed from her room. (Even though they couldn't fill her room to the pandemic). In my opinion they could care less about patients and only want your money. Do yourself a favor and go somewhere else! We addressed our issues with their corporate office, and they did not even respond! I'd give them 0 stars but I can't!!!