Dr. Crosby is excellent and I feel fortunate to be under her care, particularly as the years pass.read more

I have a rare autoimmune disease that is taking my vision. I have seen more than 20…read moreOpthalmologist's in the past 10+ years and only the docs at UCI, Harvard and UCLA knew how to help. I was referred to Dr. Crosby as my local Opthalmologist was out of town. With my history, I had low expectations. Dr. Crosby was simply fantastic! She was extremely knowledgeable (even about my rare disease (OCP), she had a new suggestion for me and she had fantastic emotional intelligence. I feel as though I have a deep and thorough knowledge about Opthamalogist's in San Diego. I'd highly recommend Dr. Crosby and only wish I'd found her 10 years ago!

I had a great visit with the optometrist at Costco. They were able to thoroughly check my eyes and…read moretake the time in getting a good prescription. The optometrist also discussed with me about eye care and how the standard reading classes were not good when you have a astigmatism.. overall very positive experience compared to independent optometrist I've been to nearby

This office has been such a pleasure. My adult son went in for a contact exam and they were able…read moreto get him in right away. We ordered his contacts from the Costco Optical dept and found out his right eye contacts were back ordered until June, this was February and my son had lost his glasses and was down to his last pair of contacts. The office was able to get a few monthly contacts for him and saved the day. My son ended up getting pink eye and they gave him 10 sets of daily's to use after his eyes cleared up. Total life savers. Great doctors and staff.

Being a long time patient . Great doctor…read moreThe reason I am leaving. The service to the Patient by providing for a fee a Prescription. Is no more. So you have to visit an other doctor for that It is a bad decision what this office made.

I went to the Davies Eye Center for cataract surgery. This center contracts with the North Coast…read moreSurgery Center near Oceanside. There were errors. I reacted to those errors. I cancelled and then ask to reinstated. They refused and dumped me as a patient. ---------------------------------------------------------------------------------------------------------------------- About 3 days before the planned cataract surgery, I got email instructions from North Coast Surgical Center about how to preparer for FOOT AND HAND surgery. This freaked me out because, if they cant get that right, what else are they going to screw up? I called and complained. A nurse called from the surgery center to explain. I also got a voicemail message from Dr. Foster. They are closed on Friday and over the weekend, so i could not talk to anyone. I started digging into available info about the surgery center. Their NEWSWEEK rating for Ambulatory Surgery Centers had dropped from #11 in 2021 to #59 in 2024, by 2025 they had slipped to #63. During this period, they were bought by United Healthcare. I was somewhat freaked out, and decided to cancel,. I tried to provide as much notice as possible, to minimize problems, so sent an email on Saturday to cancel. By Monday morning, I was less freaked out, so called the office to reschedule. I talked to a surgical scheduler/manager, Sherry, who told me, and I paraphrase, that: Dr. Foster did not like me researching information about the surgery center, and no longer wanted me as a patient. My surgery was cancelled. This is not an exact recollection about the cause, but they no longer wanted me. I am going to contact medicare to see whether they can charge if they decide to cancel me. As a patient for eye surgery, I believe that I have the right to gather all available information about doctors and surgery centers. They are working on my eyes and I don't want any problems. As a private practice, they can certainly refuse to treat me as a patient if they want to do so, but I started this investigation because of errors on their part? Why dump me as a patient?

In my 40 years of wearing corrective lenses and visiting dozens of optometrists across the country,…read moreI have never encountered an experience as surreal, unprofessional, and frankly dangerous as the one I had with Dr. Butler and her staff. What should have been a routine update to my prescription turned into a three-week ordeal of medical gaslighting, clinical errors, and total administrative failure. The most frustrating aspect of this experience was the sheer persistence of the error. Over the course of three weeks, I was provided with three different sets of trial contact lenses. Each time, I reported that I could not see--not just that it was "blurry," but that I literally could not see ten feet in front of my face. I was met with complete dismissal. Amy, the optometrist assistant/technician, repeatedly told me I just "needed to get used to it" and that my vision would improve. I was incredibly patient, trusting their professional "expertise" over my own eyes, but the improvement never came. I was essentially being told to ignore the fact that I was functionally blind. During the entire three-week trial period, I did not see or speak to Dr. Butler once. In any reputable practice, if a patient fails three consecutive lens trials and reports zero improvement, the lead doctor should step in to re-evaluate the measurements or perform a new refraction. Instead, there were no adjustments, no new measurements, and zero intervention. I was left in a "trial loop" with staff who clearly did not have the authority or the knowledge to correct the underlying issue. When I finally returned for my last appointment--hoping for a resolution--I was forced to wait an hour and a half before Dr. Butler saw me. This was the first time I had seen her since the initial exam. Even then, there was no sense of urgency. They didn't even perform a basic visual acuity test to see how poorly I was performing in the lenses they had prescribed. To make a patient wait 90 minutes after three weeks of failure is the height of professional arrogance. Communication was nonexistent. I left multiple messages for Amy, seeking help or clarification on why I still couldn't see, and she rarely bothered to return my calls. It reached a point of absurdity where I actually had to involve my insurance company just to get a return phone call. Having to use an insurance advocate to force a medical professional to speak to their patient is a painstaking and unnecessary stress that no one should have to endure. The reason I couldn't see 10 feet away finally came to light: the prescription was fundamentally wrong. After seeking second and third opinions from two other independent optometrists, they both confirmed the same shocking error. My axis was supposed to be "180" (or near 110 depending on the eye), but Dr. Butler had written down "18." This isn't a minor clerical error; it is a massive 160-degree deviation. Furthermore, despite having a documented astigmatism, I was repeatedly given lenses that were not for astigmatism. Even the final lenses they ordered were incorrect for my condition. How can a professional office be that far off? The most harrowing part of this is the safety risk. Because I trusted their professional advice that I "would get used to it," I attempted to go about my life. I was forced to drive extremely slowly and with intense caution, terrified that I might make a mistake or not see a pedestrian in the dark. It is only by sheer luck that I didn't have an accident. I suffered significant stress and anxiety trying to "wait out" a prescription that was physically impossible to see through. When the errors were laid bare, I asked--very nicely--for a refund. I had wasted weeks of my time, exhausted my energy, and received a product that was useless. They flatly refused. There was no apology for the 90-minute wait, no apology for the dangerous prescription error, and no attempt to make it right. That refusal was the final straw. The level of negligence here is staggering. It feels as though the office is operating without any focus, diligence, or sense of urgency. They are unthorough and seemingly uncaring about patient outcomes. If they can make a mistake as critical as an 18 vs. 180 axis shift and then ignore the patient's complaints for three weeks, they should not be in practice. Save your time, your money, and your safety--go elsewhere. The last photo on the right is Dr. Butler's prescription.

I needed a new eye doctor, and a friend recommended Dr. Ashley Butler at Pendleton Eye Center…read moreOptometry. I couldn't be more grateful. Everyone I interacted with was incredibly professional and genuinely attentive. Dr. Butler never felt rushed and took the time to understand not only my optometry needs, but also overall health factors that could impact my care. I also had a small issue removed from my eyelid, and Dr. Nicole Topilow was amazing. Lastly, Amy, the optician, helped me with my glasses, and the fit is better than ever. If you're looking for exceptional eye care, I couldn't recommend Pendleton Eye Center Optometry more highly.

Dr. Tracy is AMAZING! I called in and had a conversation with Natalie to schedule an appointment…read moreand she was able to get me into the office on the same day, due to eye complications. Dr. Tracy is kind, knowledgeable, and demonstrates exceptional patient relationship skills. He provided me with OUTSTANDING treatment and helped ease my mind. Dr. Tracy definitely understands the importance of human patient relationships. He listened to all of my concerns and answered ALL of my questions. I highly recommend visiting Dr. Tracy. He is the BEST eye doctor I have ever seen. Natalie is OUTSTANDING as well. She goes above and beyond and listens to your concerns and needs to get you an appointment with Dr.Tracy. Look nowhere else Carlsbad Eye Care is the BEST!

Wow what a great experience! Natalie and Dr Tracy make a wonderful team to help care for their…read morepatients thoroughly and efficiently. I usually dread any doctor office, but in this case I'll actually look forward to the follow up visit:)

Truly a caring doctor!!! Highly recommend, his front desk girl, Natalie , is extremely…read moreknowledgeable. Thank you Dr. Tracy

I am a former patient of Dr. Tracy. I having been seeing him for around 7 years for dry eye. I once…read morethought he was excellent, but I was recently diagnosed with severe glaucoma and damage to both my optic nerves. The las time I saw Dr. Tracy he told me my eye pressure was normal and I did not have glaucoma. I cannpt believe how he misdiagnosed me. I would warn you not to trust your precious eyes to him. I have been to UC Eye Institute in Irvine and UCSD in La Jolla many times since the very last time I saw Dr. Tracy. Please do not trust him with your vision. He ruined my life!!!! He gave me predisone drops like candy which I now know causes severe glaucoma.

Dr. Chen may be a competent doctor, but he does not supervise his employees. If you have a problem…read morecaused by one of his staff, he will not even talk to you about it, much less fix it. To him, you are just a pair of eyeballs, not a real person.

I have been a patient of Dr. Chen's for several years and have always received outstanding service…read morefrom him and his entire staff. In particular, in the past year, Dr. Chen performed two cataract and two eyelid surgeries on me. Prior to the surgeries, he clearly explained the various procedures including risks, likely outcomes, details of the surgeries, and recovery/follow up steps. The surgeries themselves went extremely well and the results were even better than I had hoped for. For the first time in thirty years, I did not need glasses for reading and every day tasks. This was a major improvement in my quality of life. In addition to his impressive professional skills, Dr. Chen has always exhibited a sincere commitment to my personal well being. I strongly recommend Dr. Chen to anyone seeking the highest quality eye care.

Dr. Riggs was able to see me right away when I had an urgent eye concern, which was such a relief…read more I knew from my previous routine visit that he is exceptionally thorough and meticulous, so I knew I'd be in good hands with my urgent issue. Sure enough, he was able to check everything out and provide such peace of mind. I appreciate the thoughtfulness and calm vibes.

Dr Riggs and Rebecca are very kind and professional. Dr Riggs is the most thorough eye doctor I've…read moreseen and you can tell that he loves what he does and cares about his patients. I will be coming here annually from now on. Definitely recommend!