Shady business, owner's a tool who will yell at you for asking questions. Please do not use their service as it will only lead to headaches and stress. read more

I was in an accident, and Christopher's Towing showed up unexpectedly wthin minutes and towed my car away, even though I refused their service. The driver claimed it was city policy. I told him that I could have AAA there within 15 minutes to tow the car to my home, but he went ahead anyway. I waited 15 minutes while the tow truck driver chatted with the police officer before the car was finally towed. When I went to retrieve it about 30 minutes later, they charged me $441, cash only. Fortunately, I happened to have cash on me. If not I would have been screwed. The tow company also told me that I should rent a car and leave mine there to be assessed, assuring me that the costs, including the tow, would be reimbursed by the insurance company--none of which turned out to be true. They towed the car just 2.5 miles, yet the total was $441, including a $132 "pull-out" fee for moving the car from the lot. So, I ended up paying $441 to have my car towed against my will, for a distance of 2.5 miles, for 10 minutes of storage. I believe the word for that is extortion. read more

The staff were rude and completely unprofessional. After an accident, you're already stressed, and instead of helping, they seemed to take advantage of the situation. I wasted nearly 3-4 hours just trying to get my car released from their garage. I wish I could give a negative rating. Highly unprofessional and disrespectful behavior. read more

They lied and ripped us off. One price one day, One price the next. Just too much to bother to say. Liars. Cheaters.

I called Christopher Towing on behalf of my client to try to locate their vehicle, and the experience was terrible. The person who answered the phone gave me one-word responses and then just said "bye" and hung up. There was no effort to help or even be polite. I was honestly shocked by how rude and unprofessional they were. Customer service like that is completely unacceptable -- people deserve to be treated with respect, especially when they're just trying to get information. This place should be shut down. read more

I simply asked a question, and they were extremely rude on the phone -- they even hung up on me. Terrible customer service! The police issued a ticket on my car while dealing with them, and honestly, this is the worst place in the area. They don't do their job properly and have no idea how to treat customers. read more

Rude and aggressive staff and owner who take advantage of people just trying to get their car back. They intentionally make their hours so that normal working people have to pay the overnight "storage fee," and don't accept cards, knowing that normal people will have to take more time to go get hundreds of dollars in cash. Basically just a legalized extortion operation. read more

Should have read the reviews before calling. Blew a tire on our boat trailer on US 3 South, and called them to send a truck with a wrench and jack so we could put the spare on. At 1:40 pm on a Monday afternoon. Initially told me $200 CASH ONLY. Then after a few more minutes, said we are further away and now its $250 CASH ONLY. The dispatcher was rude. Told me an hour. An hour and a half later, the tow truck showed up with a jack too small to lift our trailer, and a driver who didn't know what to do. My husband explained to him how to make a ramp with a chalk block and 2 X 4's to elevate the rear trailer tire to get it off. After reading the reviews, apparently this company only accepts cash. Unprofessional and shady. Do yourself a favor and call someone professional. read more

Chris said his company honors the service relief act for Active members in the US Army but at the time the Act had nothing to do with my situation Bse am not in Mass, right no. they kept my car and refused my family access to get the title out so that they can register the car for me while am away on active duty. I had hope that they'll drive it off the lot. it's obvious he wanted us to fail getting the car out. he's attitude towards us was not supportive at all. He told me over the phone it was up to us to get out the car or not. the mail got to him at 9am and he didn't even inform my fam of the mail arriving, if we did not call him am sure he wouldn't have cared. they charge 135 bucks to drive the car from the back of the lot to the front of the building. this is the worst towing experience we have endured. read more

If it were possible I would give this company NEGATIVE STARS. This company should be put out of business. The people took advantage of my younger brother, who had a small accident and was in shock. The tow truck driver convinced him that his car was completely totaled and refused to tow the truck to our home, which was two blocks away. Instead, he towed the truck two towns away and refused to let us access the car until the following day. This company had the car in its possession for approximately 10 hours and they charged my brother $500, then wanted to charge another $200 to tow the truck back to our home. On top of that, their customer service etiquette was extremely poor, as the staff member spoke to us with a discourteous and nasty tone. If you can prevent using this diabolically unprofessional service, please do so at all costs!!! read more

Wish i could give 0 stars. Called for a tow around 10pm. The guy who I spoke to was the most ignorant individual I've talked to in a while. Very rude, talking over me, very condescending. I finally asked him if he would let me speak i could tell him about my vehicle. He didnt change his attitude. I then asked him if he wanted my business or not. He laughed at me and said he was the only one towing at this time of night and hung up on me. I made 1 call after speaking with him. My vehicle was towed less than 30 minute wait by a professional company who knew how to speak to someone. Looks like he wasnt the only one towing at that hour!!! He was definitely the only one at that hour who doesnt know how to speak to people. read more

If I could give them a negative star I would. So they are holding my truck hostage trying to squeeze out more money. And I don't appreciate how rude they all are when you ask them simple questions. They don't even want to give a price they are a small company about to go against a huge corporation Goodluck Chris you miserable prick. No body in Lowell likes you. Learn professionalism and how to talk to people. It will get you better results. read more

What a horrible business. If this guy was in any other industry he would be out of business or getting punched daily. I've never met anyone so rude. Every time you try to speak he just says let me finish! I spent all day trying to get to get my truck back when I finally got back there at 330. They told me it's cash only and to walk to an ATM. The ATM was 2 miles away. As I was walking I called and said, I'm not gonna make it back, what am I supposed to do run? He screamed at me for 5 minutes. Luckily someone gave me a ride. Horrible person. Horrible business. Disgusting office. read more

rude owner to all customer went in to fill app guy was rude to all customers picking up cars im all set with working in that environment stay clear of this company read more

MOST absolute WORSE towing service they came to our house & towed cars with parking stickers to just claim some money in their pockets at their yard. Chris is extremely rude & unprofessional & his workers when I asked how to get my car back older guy in the garage & I quote "call the fucking number on the door & get out" read more

Love, Love, Love, Chris Ferreira! A few years back, my mother went shopping during some light snow in December. When she couldn't get out of the parking lot and after she found out that no one knew who plowed the store's parking lot and that it would take AAA a couple hours to get to her, she became hysterical and she called the police and they sent out Chris (My mom was so hysterical which is probably why they dispatched Chris). Chris towed my Mom's car out of the parking lot, he put her into the cab of his truck to warm up, calmed her down (not an easy task) and told her what roads were safe to travel on to get home. When my mom tried to tip him, he refused . He only asked that my mom write a letter to our town manager asking to keep up the "Tow Drunk to Drive" program that he and the CPD do for free during the holiday season. Every year, Chris decorates his tow truck for our Town's tree lighting ceremony and he still remembers my mom and that night. Chris is amazing and definitely recommend him! read more

0 stars if I could ... charged me 380 for my car to sit there 16 hours than when a different person posted about it because he was clearly over charging me guess what ... THIS GUY CALLS ME ON HIS DAUGHTERS PHONE to YELL AT ME... I wasn't even going to make a review until i got the receipt in the mail and it was wrong saying they only charged 250 please if your going to go some where not here call anyone but this guy he's so unprofessional it's crazy I have my right of freedom of speech and so does anyone else do not call do not yell at me ever ! Rude and on top of that there was a piece of truck logged stick under my car and they pretended they didn't do it asked for video proof because they "record everything " yeah ... DONT CALL ME UNLESS ITS ON A RECORDED COMPANY LINE and do not yell at me every again ... there's a reason this guy doesn't have a Google page up. read more

everyone I interacted with were absolute assholes. my friends car got towed to my house, when I asked if i needed to move my car so he could get it he gave me attitude and was being very condescending about it. when my friend asked for a quote on the price he yelled at her and said he didn't know. the police officer at the scene had to get a quote for us because he wouldn't provide one. I'm so happy this isn't a company I had to deal with and I know to stay very far away from them. if I could leave a review on there actual website I would but they dont give you the option. read more

This company doesnt even deserve any stars.. the owner is very unprofessional, ignorant, condescending, aggrogant, and crude! I was charged almost 500$ for a tow!! insane-- same town within a 6 mile radius mind you . They only accepts cash ! thanks for heads up by the way! I had to go all the way up street to atm spending 6$ in atm fees to take out cash. told me hurry up " we close on 15 minutes ".asked me if i got arrested? um noooo ?! then said to me well it's late, so can't get it towed till tomorrow . thanks for nothing ! zero stars ! this company should be shut down and i would never give him business again! cars getting towed stressful enough this guy makes it worse ! and office is absolutely filthy and disgusting. shame on you for overcharging ! and putting people down! you are no better and no prize and nobody deserves to be made to feel that way! read more

My car broke down on Saturday night at 5. Called Chris towing. The women who answered was pleasant an said the drivers was busy but would be there with in the hour. 40 minutes later a very courteous drivers showed up an towed my car to my mechanic an dropped me off at home. I highly recommend them. read more

Awful experience. Everyone I spoke to was rude. Called them multiple times to try to pick up my car and not only could they never give me any information about prices or anything, they kept saying they were going to call me back. Never once did they call me back, after hours of waiting I had to call them back. Even though I made multiple attempts to pick up my car before they charged me for another day, they still would not waive the last day charged. I'm sorry in advance if you have to deal with them. read more

Unprofessional, over priced because they knew I needed my Car right away , got to the location and they were closed. I would give a big f u instead of one star if I could. read more

Absolutely horrible business. Contracted with the city and was forced to work with them for a police tow. Owner is rude and argumentative not to mention insulting. Takes advantage of people in situations beyond their control and will nickel and dime you to death. Straight up tries to hold your car hostage as long as possible to get additional storage fees and bogus service charges. Avoid this business at all costs. If I could give zero stars, I would. read more

Christopher is a horribly cruel person, he abused a 68-year-old man under psychiatric care by belittling him and badgering him after he just got into a car crash and spent an entire day and night at the hospital. He wouldn't give the man his house keys or phone or any other belongings in the vehicle and wouldn't let us even look at the car. After we left, I called him and begged him at least for the house keys which he did allow me to have after he hurled insults. We had to spend hours the next day replacing the phone in case the 68-year-old man had a medical emergency with no way to call for help. The woman I spoke to quoted me $350: less than two hours later we were there and the price now was $500 to $700. The car was towed on a Wednesday and this was the next day Thursday noon time. How is this possible? Christopher is a Horrible horrible cruel person. I plan on reporting him to higher agencies because he deserves it, And this is the first time in my life I have ever done this to anyone and I'm 66 years old. read more

5 star dirtbag of the year ,just bad buissiness. Their practices are immoral and unjust. Thier actions are nothing short of extortion. They will ignore your calls and hold your vehicle until you can't afford to get it out. I have noticed that they increase activity at the end of the month when people in low income neighborhoods can't possibly afford their fees and must wait for their social security and pension checks to come in.delivering groceries to my in law and he hooks up my truck while I am putting them away.i approach the driver who already slid his rig under my truck and try to explain the situation. He says no parking sticker on your car. Give me $110 cash and I will put it down. If not $150 at the yard plus storage. No one answers after 4 pm .I made 47 calls to them on saturday,They would not answer before noon in order to charge me another day of storage. Couldn't afford to pay them .that was two weeks ago .I quess they own it now. Along with all the tools in it,I am sure they have been looted already. They should be investigated by solve it 7. read more

My car got towed, and in no way am I blaming them for any of it. The thing that really pissed me off was the man on the phone. I'm assuming it was Christopher himself. He's a prick, I was there on Saturday at 2 PM. I arrived and the sign on his door says call if door is locked. I called and he asked if I had an appointment. I didn't realize you needed an appointment because where I'm from you didn't need to make one when you pick up your car. When I said oh I didn't know, he goes on a rant saying shit like yea they have to go home to their families too you know. They apparently left at 12, it was only 2 PM. Also, I'm a college student who commutes. I have a family to go home to as well as school and work. So I don't want to hear that BULLSHIT. Yea we all have families and responsibilities to go to Christopher so I need my goddamn car. On the phone call he said he'll call me back in 5 minutes after he finds someone to come out. 13 mins passes and he doesn't even call me back. I call back and a women answers and then they tell me they sent someone. So much for calling me back. The guy only took 15 minutes to get to the place. And guess fucking what? I saw him driving around all day with his tow truck. My friend saw him the same day and sent me a picture. FAMILIES TO GO TO RIGHT CHRISTOPHER??? What a load of crap. read more

This outfit is a complete racket. After making a verbal agreement to offset costs of towing and storage fees with taking possession of the vehicle for salvage, the manager went back on his word. Plus the guy is a jerk to deal with. Stay clear away. read more

Christopher was the rudest, most unprofessional low-class slob that I've ever had the displeasure of interacting with, and that says a lot given the likes of his profession. Inconsistent and contradictory information from everyone with whom I spoke from beginning to end of the process. Inconceivable that city governments would actually contract with such an inept and disorganized business. I suppose the only positive thing I can say is that when my (unlawfully towed) vehicle was returned, nothing was missing or stolen, and the car wasn't damaged. Kudos for carrying out the bare minimum of your job! read more

The complete and utter lack of professionalism is evident as soon as the phone is answered. I hope no further business has to be done with them, because I will tell our mutual customer to get their car towed out of there themselves and we will reimburse them. I guess you can get away with whatever attitude you want when you're the Lowell recommended towing company. Yikes. read more

My son's car broke down, after 4 jump start attempts it was determined the starter failed. After Verizon roadside assistance then failed to find a tow service on a Saturday afternoon, I started calling around. I called Lowell Towing Service they gave me a quick fair quote as I knew where I wanted to tow the car from and to. They dispatched Christopher's Towing. He was there fast, made the transaction easy and at the price quoted. He hooked the car up and got it to the destination safely and rapidly. When he arrived at the destination garage with the car, the owner of the garage had him move it to a specific location in the lot. The driver was very professional and accommodating. Great service and made a situation that seemed unsolvable at the time, solved. read more

They towed my car, then wouldn't give me an exact price it took them hours to get here so I can get my car and made me pay an additional 50$ because it was past 5pm and they considered that a new day. Then they parked in front of the car I used to get their so that my mother couldn't even leave. The guy is a tool very shade and rude. If I could I would give zero stars. He was very rude to my mother and I and started to swear at her and I when we tried to explain to him if he could move his car. My mother and I were very upset but what can we do he has my car. read more

Horrendous service. Towed my car from a stickered lot when I HAD A STICKER in site. Then it took 4 calls to them before they realized they had my car because someone forgot to "log last nights work." When I picked it up, they expected me to pay for their mistake. Guy was a tool. Avoid at all cost. read more