I am very excited about my first motorbike purchase. Louie "Woody" Olmos, my salesperson, made the…read moreexperience comfortable and informative. He took the time to educate me, offer helpful advice, and guide me in selecting the right beginner bike. He was patient, knowledgeable, and provided me with a great deal. Woody also introduced me to the entire team, which made the experience even more welcoming. Overall, I am very thankful and happy with my purchase. I look forward to returning in the future and would be glad to work with Woody again.

Just horrible customer service at this place. As any customer trying to gather information before…read moremaking a purchase they are unwilling to answer any questions ask. Luckily they are not the only outfit around and there competitor was way more than willing to help me out on my purchase of 2 X3 turbos units. They might respond will a typical corporate answer but who knows.

Was returning home from New Mexico, passing through Redlands on the way to NorCal with a badly…read morestretched chain. Even though the service department was closed, the service manager, Wes was there. I explained my predicament and he took pity on me and adjusted the chain so I could baby it home. Above and beyond is all I can say for this dealership and for Wes for helping me out Thank you!!!!

I inquired about getting a first service done on my new Husqvarna Fe 501 and Sean in service…read morereplied back to me saying that service would start at $1000... lol then another $680 for its first oil change. I replied back to him knowing that in CA Husqvarna valves etc for the first 5 years in CA the service is no charge for valve inspections etc. once I replied to him and reminded him of this his mindset changed and all of a sudden his price dropped to $300 . I'll take my bike to 3bros racing and have it done for $200 . Try to support local small town business and they want to chop your knees off. Sorry not sorry

Top-notch service. Communication was on point, the turnaround time was incredibly fast. Will…read moredefinitely come back

Adam is amazing. Great person to work with. Really cares about helping and solving any issues that…read moreyour ride may have. I came to Adam with my 2019 Honda Grom. I had issues getting my bike to start after I put a big bore kit. He found that the starter died and was able to order and replace the item in a few days. I also asked him to check the clutch leaver tension and do a full service. He isn't afraid to work on aftermarket installed bikes like all major motorcycle dealerships. Also, his workflow is pretty quick, compared to dealerships where it might take two weeks for a full service during peak season! I also brought him my wife's 2020 Honda Monkey to service and repair. He provides updates and videos of the progress if interested as well. We were able to follow the progress of the repairs. He provides great and reasonable pricing as well. I'd come back anytime!!

I have been bringing my bikes to Jose's shop for the last year and a half, and I have never been…read moredisappointed. They are super efficient, honest, hard-working people. And forever have my business.

Jose is a super cool guy, very knowledgeable on motorcycles. Took my Harley after a collision.read more

We were told by Coyne Motorsports that the Honda watercraft we had required a new turbo, a cost of…read more roughly 6000 dollars. We took it to In Gear Technology and were told there was too much oil in the engine and they did the did an oil exchange. Fixed! Such honest people!

This shop came highly recommended. Tried them out for a rear shock rebuild on my DRZ400. Did not…read moredisappoint. Communicative, fast, and overall pleasure talking with any of the folks over there. I'll be back. Thanks Jason & Dylan!

Chris keeps this place stocked with the latest and greatest! Fast and friendly serviceread more

Great place and owner! Always a great experience! Super happy they stay open! There much neededread more

I recently brought my Kawasaki Z650RS to Malcolm Smith Motorsports for service, and I had a great…read moreexperience. Sean McDonald and the service department were professional, responsive, and easy to work with throughout the process. The service was completed as promised, and the motorcycle rides smoothly. I also had a Quad Lock USB charger installed, and the installation was clean and professionally routed with excellent attention to detail. The wiring and cable management look factory-installed. I appreciated that they took the time to answer my questions about the service and chain adjustment, and communication was prompt throughout the process. I'm very pleased with the quality of the workmanship and customer service I've received so far. Thank you to Sean and the Malcolm Smith Motorsports service team for taking good care of my motorcycle.

The location has a variety of motor sports necessities and vehicles…read more Areas of kudos: 1. The Parts personnel are nice and helpful. I was able to find my items fast and a a good price. 2. The front counter personnel was friendly, prompt and has a service with a smile. Area of recommendations for improvements: 1. Customer service (internal and external): I witnessed multiple times in 15 minutes of the service personnel speaking ill of Parts personnel (input of information on an account, credit to a certain personnel for the purchase). Also when wanting to pay, the whole going to the counter to pick out parts and then to the front for payment then back to the counter to receive your parts is so inconvenient. The Services personnel are condensing and short with customers. When asking a questions it feels like you are being reprimanded. 2. Price tags: cost of items was a guessing game.

I'm not usually someone who leaves reviews, but I felt like this one was worth taking the time to…read morewrite. I recently bought a new Yamaha MT-07 from this dealership. Unfortunately, after only about 140 miles, the clutch failed and the bike was no longer rideable. To make matters worse, Yamaha determined the failure was due to "user error" and wanted me to pay around $600 for the repair. The reason I'm writing this review is because of James Grosso and Luis, a dealership manager. James was the salesperson who helped me with the purchase, and he was great from the start. The whole buying experience felt relaxed and straightforward, with no pressure at all. We ended up talking about a lot more than just motorcycles--business, books, life, goals, and all kinds of things. He's the type of person who genuinely cares about people and takes the time to build real relationships. When I called him after the clutch issue came up, he listened, understood why I was frustrated, and immediately started looking into ways to help. After speaking with James, I was put in touch with Luis, a dealership manager. He took the time to review everything and agreed that it didn't make sense for me to be stuck paying for a repair on a brand-new bike with so few miles on it. Even though Yamaha wouldn't cover the repair, Luis stepped up and had the dealership take care of it. That kind of customer service is hard to find these days, and it says a lot about how this dealership treats its customers. Issues can happen with any vehicle or manufacturer. What really matters is how people handle those situations when they come up. James and Luis both went out of their way to help make a frustrating situation right, and because of that, they've earned my trust and future business. Thank you again, James and Luis. I really appreciate everything you did.

Good crew working there, all the pluses. Was greeted and asked if I needed help. Great selection of…read morebikes for the average sized dealer lot's of mix. Asked about a used bike I was interested in and no sales rep was available. This was 5pm on a Friday.