David Shan; Excellent person to deal with buying an SUV. He listens very closely to what you say and wants you to get exactly what you're looking for. I special ordered a Durango with all kinds of options and He made sure we got it right. At the right price too. read more

Literally zero stars. Made a service appointment on my Pacifica because the slider door wasn't working and the sound on one of the screens in the back wasn't working. I go the first time and worker says it well we will need this all day. No one told me at booking and I had no ride. They didn't have a courtesy car. So he rebooks me the following week saying he will have a car for me. Get there today and it's a different employee (mark) who basically laughs at me for thinking he would have a car. Says he would need a million cars if they did courtesy cars. Okay well then why did they tell me they cold last week? He says they do rentals but he is all out. Okay they have a service tech drive me home. I say I have to get it back by 3 because I have to pick my kids up. Mark balks at this saying they don't have a magic wand (7 hours apparently isn't enough time with my vehicle). I hear nothing all day so I call at 145 and the person I talk to says they will call me back. Finally call back at 230 to say we will send someone to grab you, cars not done and schedule another day. I said well my husband can leave work early to give me his car if you can pick him up at 545. He says oh we stop shuttling people at 5. So I give up. I have gone twice (15 mins each way) during my work day to be lied to and they did zero work. I told him I am not paying their $200 diagnose fee since they did nothing and I'm never coming back. 0 stars. Terrible service. UPDATE: the service manger (Bill) called me that same evening apologizing profusely and asking for a second chance. Mentioned I was leaving Friday for a road trip so I really didn't have time. Asked me to come back the next day (Thursday) and he assured me great service and a rental car waiting. I was hesitant but said yes. Asked for Bill upon arrival and he said to his team that my car needed to go back immediately and he would call me in an hour with an update. I even said well don't over promise I think it's an electrical issue and likely take more than an hour. He said nope, no matter what I'll give you an update in an hour. When did he call me? never. Around 130 I get an email with estimates totaling close to $3k and still no one has called. I call to talk to an actual human and get walked through things. He says they will need the car til Friday. I said well what time because I'm leaving with my family at 12 pm for a trip. He says yeah should be done by then. I'll call you at the end of today with an update. When does he call me? NEVER. 730 Friday I get a text from them saying my car will be washed and ready at 330 pm. I reply saying I thought 12 because I told you I was leaving on a trip? Got a sorry but we can't make it happen. So their attempt to make it up to me did not go well. While my car is fixed, the service and communication were just awful. Delayed my trip by several hours. read more

Brought my truck in for service and was kindly greeted by Roger. He took care of me immediately and assigned me to work with Josh. I had my truck at another dealership previously, who could not fix the concern. Josh listened to my concerns and promptly arranged for me to take a road test with the technician Cody to verify my concern so they could fix my truck correctly. Cody was very kind and attentive to the specific concern with my truck. They diagnosed and ordered the parts which arrived the next day. My truck was fixed correctly, the first time. The overall experience was flawless and I can't say enough great things about my experience at the service department. They even provided me a ride home and picked me up from my house to get my truck for the next day. Thank you to everyone that helped me. I would gladly recommend them to anybody I know. read more

we purchased our Dodge Ram 1500 from this dealership bought into service for a towing recall. They install a new module per the recall. Ever since they installed this module we have had nothing but problems with our truck with several warnings lights coming on the dashboard showing we're towing, but we're not towing when these lights come on. Service says they cannot duplicate these issue even though we have provided pictures . Justin & Roger the service manager gave us our vehicle back tell us to tow with the vehicle per the Stellantis field rep and if warning lights come back on to call them and bring the truck back. In less than 24 we had another warning light on the dashboard. I have been calling since last Thursday 5/14/26 spoke to Amber several time who claims Roger or Justin are not available. I even asked to speak with GM of the dealership still no call. Looks like they don't want to help us even though they're the ones that installed the module. I would caution anyone from doing business with the dealership! read more

I'm reaching out today regarding the Xzilon package that was included with my vehicle purchase. At the time of sale, I was informed that this package was mandatory due to protocols implemented during COVID. I specifically asked if it could be removed and was told it could not, as it was a required part of the purchase. I even followed up with the finance manager a few days later, and have documentation of that conversation. Recently, I encountered an issue with my vehicle and felt it would be a good opportunity to finally use the benefits of the Xzilon package--something I have not utilized or needed in several years. To my surprise, I learned that this package was not mandatory and is currently under scrutiny, even being investigated by the Better Business Bureau. When I called today to get more information or a contact number for Xzilon, I was told that no one had a phone number or any details on how to reach them, and that I should look it up myself. Upon doing so, I came across multiple reports labeling this service as questionable, if not a scam. I'd like to understand how this situation can be corrected. If this matter needs to be escalated to someone else who can assist further, please let me know. read more

Place sucks, they don't listen. Ran my credit with 9 different banks when I specifically told them I wanted it with 3 banks. They're like Patrick star goes in one ear comes out the otheror they just don't care about the customers read more

Finally UNDER NEW OWNERSHIP!!!! Al Piemonte has turned this place into a real dealership! I fought with the old dealership for 5 years in regards to my BAD transmission on my brand new car. They never took my concerns seriously and always put a band aid on the over all problem. Recently I took my Jeep in for a different problem and met the most AMAZING HUMAN, CORTLAND!! He handled me with great care and was able to get my vehicle fixed under warranty. I then expressed my concerns about the transmission. 4 days later Mr, AMAZING CORTLAND himself called and said he got my transmission covered. Then the warranty company wanted to play hard ball and Cortland fought tooth and nail for me all the way to the end!! It doesn't end there! Miss PINK LADY TIARA!! She was exceptional through and through when it came to getting me into a rental. Her easy going personality was so nice work with vs the old staff that was behind the desk. Everytime I walk into the dealership she's glowing and eager to ask how life is going! She worked with me on the rental prices as the warranty company only covered 15 of the 50 days my car was out of commission. She's TOP NOTCH!! Way to go Al Piemonte, you have two exceptional employees on your hands!!! read more

They are charlatans, plain and simple. I went to see a used Volvo XC90 posted online by them in multiple venues (cars.com, eBay motors, etc). I called ahead to confirm the car was there and advised that I would be coming from Naperville, more than an hour away. We set an appt for 7:30pm, I head out early just to make sure we're not there too late; I respect their time. I arrive at the dealership, test drive the car, and spend nearly an hour looking it over. I'm pretty sure, at this point, I'll be buying the car. So we head inside and the BS begins. Kevin, the sales guy, starts espousing some alleged virtue of "full transparency". Apparently, that only happens once you've spent 2-3 hours of your time, because all of a sudden the price I saw online became $2500 higher. Where was that "transparency" before I wasted 3 hours coming to the middle of nowhere to look at a car?! The big lie is that they have "dealer installed accessories" that amount to, wait for it, a bogus "warranty" that covers "rips and tears" in the seats and a "ceramic coating" on the exterior. For those who aren't car people, a bottle of ceramic coating costs about $90. Full paint correction, detailing, AND ceramic coating (none of which was done to this vehicle) costs about $1500 from even the most pricey shops. It's a lie and they know it. I refused the "warranty", they refused to sell me the car. Instead of just saying, the car costs what it costs, they waste your time and unrepentantly try to shake you down for more money once you're in the door. It's disgusting and ridiculous. I wouldn't send someone here to buy a lollipop, much less a $35k vehicle. Go elsewhere! read more

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TLDR ~ *Bring your business elsewhere!!!* Today (8/5/2023), my mother came to this dealership to purchase a vehicle that fit the exact description of what she wanted. She did extensive research and decided to come here to purchase her new car. First and foremost, the overall atmosphere within the dealership was seemingly unfriendly/unwelcoming. Before finalizing the purchase of the new vehicle. My mother was BLATANTLY lied to about certain warranty/Lojack-Xzilon packages. An employee at the desk was asked specifically about whether the package was optional and they indicated that the package was MANDATORY in order to purchase the car. Doing so would cost her an additional $5000!!! She made the purchase because she obviously wanted the car. After finalizing the purchase and leaving. She arrived home and we reviewed the paperwork. We did some research on these "Warranty/Lojack-Xzilon" package and found that it is in fact NOT A REQUIREMENT to purchase and it's completely OPTIONAL! Upon figuring that out, we promptly returned to this dealership and disputed the transaction. We reported the individual who outright lied to us and attempted to take advantage of us. They removed the package and we will be getting our hard earned money back this coming Monday. In conclusion, if I could give this dealership no stars I would. I find it absolutely unacceptable that we had to encounter someone with such a sheer lack of integrity all to make more money on a sale. It's deplorable and they should lose their job for it as far as I'm concerned. read more

I took my 2021 Jeep Wrangler to Crystal Lake Chrysler due to a suspected malfunctioning starter. I confirmed in advance they could see my vehicle on Thursday or Friday. Before arranging a tow, I emphasized my urgency since I work 40 miles away and have a busy weekend planned. Despite Joanne's initial understanding, communication was almost non-existent. My Jeep was dropped off at 12 pm Thursday, but I received absolutely no updates that day (which I was fine with.) Attempts to call on Friday led to a bizarre pre-recorded promo message for seniors (Google number). By 5 pm Friday, just before closing, I received an email - only containing a tire quote, not addressing the actual issue. Joanne finally called to inform me they hadn't even looked at my car and didn't know when they would. Possibly Saturday, Maybe Monday. No guarantees... Had they communicated early on that they couldn't see my car, I could've made arrangements to rent a vehicle or move it to another shop. Waiting until just before closing on Friday to inform me, is a lack of professional courtesy and consideration. Deeply disappointing and disheartening. I had caregiving duties Saturday and my daughter's birthday on Sunday. When I raised these concerns with Joanne, her insincere apology--"sorry, I didn't know you needed the car"--was a slap in the face. She immediately offered to transfer me to her manager, who, conveniently, had left for the day. I was then transferred to his voicemail, which was full and couldn't accept messages. As a business owner, if my team ever treated my customers this way, I would be furious. This is not just bad business; it's contemptuous towards customers. I would've been more than understanding had they simply communicated honestly and openly about the situation. Knowing they were short-staffed or overpromised, I could've made arrangements and rented a car to avoid this nightmare. Now, I'm left scrambling at the last moment, with my weekend plans in shambles. I face the potential cancellation of a caregiving duty and my daughter's birthday celebration. The lack of action and abysmal communication is beyond unacceptable. Prioritizing tire sales over a critical repair and failing to inform me demonstrates a baffling level of incompetence and disregard for customers. This experience has been profoundly disappointing and infuriating. Unbelievable. read more

I would highly suggest many to avoid this dealership. I came today to buy a Porsche and we were very disappointed. We noticed that it sounded a bit odd when it pulled up, the window control was missing a switch, the trunk didn't work, after we drove it we could smell coolant from the outside of the car, and the a/c did not blow cold air at all. This was a huge disappointment and it wasn't in their listing online. When I spoke to the salesperson there wasn't any mentions of issues with the car and not until I started to pointing them out he acknowledged there were a few issues with it. I had to talk to the "used car manager" and make him "aware" of the problems with the vehicle. This dealership not only wasted my time but they also tried to sell me an expensive problem. I don't intend on coming back nor do I think anyone should trust this dealer with used cars! It's still up for sale even after they told me they would reach out to me in a week to tell me if it's fixed or not. I also called as a "different" person and I asked Crystal (I'm assuming a receptionist) to ask a manger to make sure the vehicle was in good condition and that nothing was wrong, after that they told me that they made sure that the vehicle was perfect bumper to bumper. This just goes to show they are looking for a less knowledgeable person that they can get to buy this car! read more

Chrysler Jeep Dodge Ram - The actual listing that is still up - Car Dealers Near Me - Crystal Lake, Illinois

Best place in town if you want to get your Jeep or any other car fixed. Trucks too of course. And actually get something done and in a timely manner. Service: when I pull my Jeep Grand Cherokee or my Toyota into the service bay. You get greeted by there many available services writers. They take your car and you explain what you need done. My favorite part is they want to take care of you, they will help you any way they can. When I HHS's to get a new radiator for my Jeep. They helped me out with a car for two days. They also helped me out with other maintenance that I needed to get done, so I got to kill two birds with one stone. I highly recommend saying hi or meeting there service manager Sal. He is a great guy and as he will tell you. No one will put work him! So he sets the bar high but his customer service is not like others. He will actually remember you. Will find something he has in common with you. and will go out of his way for you. He remembers the details. Express service. Great place to get an oil change. Tire rotation, anything that is express. They are fast. I am a fan or royal purple oil. I bring in my own oil and they give me a great price on a fast change. Also I change my tires from summer to winter and they do a fast job and I just show up. Don't need an appointment. This place I am extremely loyal and they have taken care of me again and again. read more

Chrysler Jeep Dodge Ram - Ram's - Car Dealers Near Me - Crystal Lake, Illinois

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Avoid. I took my jeep here for audio issues. I sat there for 3 hours while they looked at it. I was told my head unit was broken. I spent 1000 replacing my head unit and it was still broken. When I complained they said they would look at it only to try and schedule me for 6 hours of recalls to make money while they "looked". Ended up having to spend another 1000 to replace my amp. I wouldn't let these guys replace my carpet. AVOID!! And stop texting me. read more

Brought my car in for an oil change was serviced right away. Last time I was here I waited hours for my oil change but this time was much more timely. Less than an hour. read more

I don't usually write many reviews on businesses good or bad. Although some of my past experiences with crystal lake Chrysler service haven't exactly been 5. I brought my van in and was helped by Brittini in the service department. She was very on top of scheduling, getting the parts needed, returning phone calls and letting me know exactly how long service would take. That hasn't exactly been the way things have gone in the past with any dealership. Very pleasant experience working with someone who is good at their job. 5 for Brittini in service!! Cameron read more

Terrible experience all started from 2 dents on my drivers door they wouldn't fix the day i bought my truck to adding a warranty i didnt ask for on my paper work to a cracked plastic cover on the front my truck bumper they wouldn't fix and now my bed is actually breaking/ tearing apart 2 months waiting for no answers and they decided be easier to call the police on me 35,000 miles on my truck read more

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Although we couldn't get the payment to 500 a month, I had a pleasant experience at this dealership. Salute to Cody who went above and beyond to make it a professional and enjoyable dealership experience. Thank you Cody and Simon for trying to make it happen Just sorry we couldn't get that payment to 500 a month. I really like that 15 Red Wrangler. Thank you for going above and beyond to try and get me that Jeep. Your Professionalism and Courtesy are unmatched. I would recommend you guys to anyone. It was probably the BEST Experience I have had at a dealership. Upfront, straightforward and honest. Just feel bad we couldn't make it happen. Hats off to Cody and the staff at Crystal Lake Jeep Chrysler, and Thank You for your efforts. Semper Fi, Mike A Retired Marine. read more

Can't say I'm thrilled by any means. Communication is pretty lack thereof. Brought my 2019 Ram 1500 in because my carpet front and rear is getting wet after it rains. I spent weeks myself trying to track it down and couldn't find anything, so I brought it to the dealer. They had it for a week, and I hadn't heard any updates. After a few calls, I was told a service rep was driving in to take a look (did he? Idk) and i would be called back by the end of the day or the following... 2 days passed, no call. So i called and was told they are still trying to find the leak, and a water leak company was coming in (did they? Idk). So now a few more days pass - onto week 2 now... im told they found a defect in the windshield gasket... So they repaired it and haven't been able to see any leaks... I'm not sure they actually saw it leak to begin with, though. Anywho, 2.5 weeks later, i get my truck back, and after the first big rainfall... my trucks carpet is once again damp. I had this worry just on the way things were going that they didn't actually find where this mystery leak is coming from, and I was correct. I'm not sure what the next step is here, but my truck is going to be totaled if this leak can not be hunted down. The truck will mold, and who knows if any electronics will be ruined in the process. So here I am, wet vacc my truck, again every morning. I have to wait until Monday (writing on a Saturday) for service to call me to figure out the next step in this repair. I have a pretty new truck that's currently useless and getting ruined during any rainfall. The 2 stars is simply because I wasn't charged anything (which is how it should be considering they didn't fix anything.) Lol. read more

Bad experience. Will never go back. They lost a good customer. Car was there getting fixed, 2 days later it overheated and the engine was shot. Car had been there for over 3 weeks. Now we need a new car and had to pay to get it towed out of there. read more

Complete scam of a dealership with the worst service department imaginable! I've never seen so many additional fees in my life and near impossible getting a service adviser on the phone. Place has gone completely off the rails under new management. I understand you have to screw each customer for as much as possible because you overpaid for the dealership but this place is beyond ridiculous. The pandemic is literally the only reason why they're still around. read more

Best car buying experience, hands down. I called about a truck, they had it. I went in, they handed me the keys, I took it out for about 45 minutes, decided that was the truck, went in and negotiations went like this: Salesman: What are you looking to get for your trade in? Me: specifies dollar amount, that was over what my vehicle was worth, for sure. Salesman: deal. No grimey salesmen tactics, No joke. It went like that the entire process. The financing guy is great too. They new my budget and kept me within my comfort range. They all worked hard for me, and in return, I now have a new beautiful truck and looking forward to my next transaction at this dealership. I won't be going anywhere else, and if you give them a chance in your search for a car or truck, I'm positive you'll have the same experience. All in all, best dealership I've done business with in the last 20 years. Thanks guys! See you again at 120k miles for a new truck! read more

I would not recommend this dealer to anyone who values time, money, and customer service, my car was in their service bay for 2.5 weeks with no update whatsoever until we pressed them on the matter, a week in they told us the total would be $1,000.00 but they were still uncertain about what the issue was, picking up the car the total came out to $3,200.00 and I received my vehicle in an extremely poor state, the whole exterior and interior of the vehicle was extremely dirty, Colin and Matthew were extremely unreliable, often times ignoring our calls or never calling us back with an update until we arrived at the dealer in person, the most unprofessional dealer I have ever been to, last time I ever take my vehicle in for service at Crystal Lake Jeep Dodge Ram, AVOID AT ALL COSTS!! read more

I am 67 years old and just had the best car buying experience in my life. I have purchased many new vehicles in my lifetime and it was always a headache. I went into Crystal Lake CDJ knowing exactly what I wanted to buy after reviewing their website. I dealt with Doug Miller and he was the best. He was very professional and answered all my questions. No high pressure sales pitch. In addition I was given a very reasonable trade in value based on using their KBB tool on their website. No headache and no hassal. I would refer everyone to Doug and his team if looking for a new vehicle. My family will never go anywhere else. Keith Z read more

I had a headlight out and a noise under my jeep when driving fow the interstate. They were very helpful, got me in the next day, were VERY friendly and helpful!!! Would recommend the express service department to anyone read more

Typically, I would never take the time out of my day, but I feel as though it is my responsibility to warn people about this corrupt and unorganized business. I bought a car from these people in 2020 looking for reliability and safety. I am a teacher, I cannot afford a large payment, but I was willing to pay for the ability to have reliability. This car has put me in debt with the maintence to the point I am convinced that this dealership knew this car had issues and sold it to me not disclosing this information. I have spent over 3,000 in the two years I have owned this car. When I went to trade it in, they wouldn't even offer me what is left of the payment for this car, after calling me REPEATEDLY asking me to bring it in for an evaluation. This dealership will require you to buy warranties and then not honor them. I will not ever give another dime to these people. read more

My son called and made a date to buy a Dodge Ram truck today, did all the negotiations via online & phone with 1 of their salesmen. On Wednesday, the salesman called him & told him he was sorry, but it got sold from under him. Later Wednesday night, about 9 pm, the same salesman called him & said the truck was back in play if he still wanted it. My son did & we made plans to go up this morning. This dealership is 2.5 hours away from us! We were 1.5 hours into our drive time when the sales manager called my son & said, "sorry, the truck has been sold"! How is this possible?! AGAIN!! We will NEVER utilize them again! read more

I cannot even begin to express my gratitude to these individuals at this facility. I have never encountered a group of people that work so well together. Their devotion to their customers is above and beyond anything I have seen in a very great while. They complement each other in such a manner that I don't know that I would ever go anywhere else. I am going to most definitely spread the word in regards to this dealership. Generally we go to places like this and anticipate encountering overly pushy individuals trying to talk you into something that may not exactly be what you want but they'll make you think it is. Not this place... Absolutely 100% completely different than what you would expect. These individuals truly seem to have empathy and consideration for individuals that come into their location. If and whenever you are looking to buy a car or have your car serviced or have questions at all. This is the place to go. I actually dealt mostly with Trevor in the service department. from the very first moment that I spoke to him on the phone in regards to my situation to the moment that I left that location he was assertive and kind. He is somebody that any company would be proud to call theirs. I hope that all of their employees continue to work in the manner that they do because it's not like anything I've ever seen. I appreciate them through and through I cannot even express how much. To any of you that are reading this please understand that I truly do mean that!! I absolutely appreciate you! Thank you so very much! read more

Very Unprofessional Dealer- After seeing many reviews, I decided this dealer was a great place to shop. I was very wrong. Everything was great, until numbers appeared in front of me. They lied about prices and tried to sell me 2 warranties without even asking me. I understand that cars are in demand right now, but these practices were extremely unethical. When I asked to see my interest rate and payments, they said not until I sign on the price they discussed. Bottom line, they tried to get me to sign paperwork without seeing all the numbers properly. On top of that, the finance guy started saying offensive things to me about my job and status when I kept insisting on seeing the numbers before I made a decision to buy the car. Eventually they told me they would NOT sell me the car if I did not buy the warranty that I did not even need. I have never had that happen to me yet, or anyone else I know. I hope this never happens to anyone ever again. Terrible experience. read more

My main mistake was not coming on here first to look at the reviews !! Don't buy the black Grand Wagoneer (or any vehicle) it's full of codes they will send you home with it after they've cleared the codes and then expect you to use the expensive warranty that they sell you, how clever. When we left their vehicle at their front door step they all acted like chickens with their heads cut off and refused to refund my $5500 down payment until they made contact with someone above their pay grade to do so, as they acted all as a matter of fact saying it wasn't their problem "we do not build the vehicles" . This is the service you will get here folks, run! In the end they want you to buy their problem! read more

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I only gave a single star so that I could post. I had occasion to drive my wife's car and the brakes were horseshit (which she said she had mentioned and is entirely possible0 and had to be addressed. She brought it to them and they charged her 1G. She went back because they still didn't feel right. When she got there a 'mechanic' came out and met her, and said that they could "throw in more parts but it wasn't going to change any thing except cost more. BTW: George was involved in this as well. A couple of weeks later I again drove her car. When I first got in I mentioned how the brakes felt soft. Left Gerber Glass (for those familiar) made it through the light's to Jewel where I almost hit a pedestrian in their crosswalk. Returned to Crystal Lake Chrysler (31 & 176) and they fixed the problem and charged me $809.42 to do it. I'm going to go to small claims court. This could have ended up with deadly results. read more

Do not take your vehicle to Crystal Lake Chrysler Jeep for service. This place will rip you off and break your parts then charge to fix them. Brought my Jeep in for coolant leak and was told it needed a new radiator. $1300+ in parts and labor. Had them do an oil change while there, only to find out that was another $95. (I later saw on my invoice that they billed me for 6 quarts of oil. The engine is a 2.4 liter, and only takes 4.4 quarts. I see now that I ripped off on this too). When they called to say my vehicle was ready, and ...oh "by the way, I need a new battery because one of the cells were bad". BS. The battery was less than 2 years old, but they knew I could not leave since the car needed a battery to start. I asked to speak with the service manager. The service manager Kevin Phillips is a total tool and got defensive with me when I questioned the battery issue over the phone. I told him that there were no problems with my battery before I had dropped it off to have the radiator replaced. His snarky reply to my concern is "batteries go dead all the time". This may be true, but total BS in my case. I wouldn't be surprised if they swapped out my battery with another on their lot. With the only option to get my Jeep back from these thieves was to have it towed home since my old battery was now dead, I reluctantly purchased a new battery from these crooks to add another $260 to the billed charges. When I go to pick up my Jeep, of course I'm going to inspect what they did, with my charges rapidly rising, and I find they have torn the battery insulation that wraps around the battery and left the inside of the Jeep a pigsty. Now I'm pissed, and demand replacement for the insulation, but when I go to get a ticket from the parts department, the service manager Kevin wouldn't give me one, and asked me to leave or they'd call the police. I told him to call them. He didn't because he knew he would've lost that battle. Only a promise was made that they'll order one for me. I highly doubt it. Assholes like that bring out the worst in people and can easily fan the flames when having shitty attitude toward HIS customers. This dealership should reevaluate their hiring practices and get some ethical employees working there. I'll absolutely will never go back to this place ever and will tell others to take their vehicle else ware for service. At the end of the day, the experience at this dealership ruined my hopes of having a close by Chrysler dealer to take my vehicles to, but that ship has sailed, along with having $1700 less in my pocket. This dealership had a better reputation with its previous owner, but ever since Leader Automotive took it over it has gone downhill tremendously. If I could give the new owner 0 stars, I would. A very unsatisfied customer. read more

WORST SERVICE DEPARTMENT EVER! Extremely dishonest. Charged for services and parts that didn't resolve the problem. Finally found an honest, competent mechanic that fixed my car. Found out the dealership didn't even replace the parts that they charged me for! DISGUSTING ETHICS read more

This dealership is lazy and inaccurate. I came in to trade in a lease and the sales guy wouldn't even let me sit in the Gladiator I wanted. Additionally they inaccurately report mileage on record which caused me serious issues to sell/trade to another dealership. Service wait area is dismal and the only reason I go is for the free service otherwise I goto a different dealer like Barrington. People here are just rude. Especially the tall Sales manager. They are not transparent with numbers. I ended getting taken on a lease. Will not buy / lease here again. read more

We are long time customers of Crystal Lake Chrysler Jeep, Dodge, Ram and have purchased numerous cars and our experience this weekend far surpassed any other visit, the new owners are simply amazing and driven to give a superior sales experience. Working with Justin Wyatt is effortless and and so easy to get your next car for a great price. The GM Craig spent at least a half hour talking to us like we were family. Arbin our finance guy who was extremely knowledgeable and so funny. It was an experience that was like no other and it made sitting in a dealership like a family party. Thanks Justin, Craig and Arvin, hopefully we won't need a car in the near future but if we do, we know where we will be purchasing from. Thanks again for my beautiful new Jeep. read more

Bought a car about 6 weeks ago for 16,000! Fully inspected supposedly and a great car! Fast forward 6 weeks later, and it's bouncing when I stop and making crazy noises. Take it to another Chevy dealer and they tell me it has about 3500 of problems! Even the engine has to come out! Surprise! but these thieves won't return a call! I am a mom of 4 kids who needs a car! Worst place I have ever dealt with. Steer clear of Franz! These people sell junk and they know it! read more

AVOID! We visited this dealership after seeing their posting on Edmunds.com for a 2019 Dodge Ram Truck. We have experience with Dodge trucks having owned 4. Worked with Frances as a salesperson - nice and helpful guy. He ran our trade-in 'through corporate" and came back with a suggested purchase price and trade-in value. The purchase price suddenly was about $4600 higher - they had added a warranty and lojack service. And our trade-in was valued at over $10K less than what the same year / model / mileage is listed on other websites. That's almost 60% less!!! They were shocked when we showed them other listings. We expected less than selling - after all, they are in this business to make a profit, but 60%!?! We countered and Frances brought over "the sales manager, Drew". Drew is an ass. He started telling us how they price - how they spend a great deal of money on algorithms and LITERALLY started to show us how to add up the same numbers that were originally presented. Like we couldn't do basic math???? It was hard not to glaze over. We said - we don't want or need the warranty or lojack - he started to tell us again that these are for our protection, that lojack is already installed and not an option, and we said "Wait, what?" And then asked if we can buy the truck without it. He started to talk again about how important it was and how much money they spend to make sure the cars are in good shape.. I stopped him and said - it's a yes or no question, can we buy the truck without warranty and lojack? He started to blather on without bothering to answer my question. Clearly, this was not going to work. We said thanks, no hard feelings sometimes the numbers just don't work and offered to shake his hand. HE IGNORED AN OUTSTRETCHED HAND!!! He actually looked at my husband's outstretched hand and ignored it. Frances (salesperson) graciously stood up and offered his hand - thanked us both for coming. Drew the Sales Manager just gave us the evil eye. If you still chose to visit this dealership be very aware and cautious about their pricing. And be prepared to be treated like they are doing you a favor to sell you a car. read more

Had an appointment set to look at a vehicle, drove from out of state, and was 15 minutes away when I got a phone call from Zuly that the truck was sold. Don't waste your time or money here. Garbage customer service. read more

Worse place to go! Do not go here. I unfortunately moved close to the this dealership and will never go back. The personnel here was rude well at least the older man who took care of me was unfriendly and did not want to help me out especially when I had made an appointment with time for my car. I believe is name is George from service. Will stick to go back to the schaumburg location where they treat you better and aren't pushing you away for questions about services. read more

1 star is a very generous number. Bought my 2015 Jeep from them and found out 3 years later when I went to make a trade it was then that I learned my Jeep had been in an accident prior to me purchasing the jeep. My SRT was owned by the dealer owner and used as a personal demo. Yes I should of CarFax'd my SRT when I bought it, but then again a dealer should not do illegal sales by not disclosing this with the purchaser before a deal is made. The car was delivered in early January, 2015 and then reported in an accident in late January. I purchased the vehicle from the owner in August, 2015. Plenty of time to give detailed report to CarFax vehicle report. I have lost a significant amount of money on my trade in value due to this accident. The CarFax report only shows it was in a reported accident, so the person who reported this didn't feel it was important (apparently) enough to disclose this into the report. If you are ok with a dealership that has confirmed an an illegal sale then by all means check out this dealership. This is an unfortunate review as their sales staff were professional and treated us with the utmost respect. The problem lies with the owner who demoed this SRT and didn't legally disclose the car was in a reported accident. I will not ever do business with this dealership again and strongly suggest you do your research as I'd hate this to happen to anyone else. Such an avoidable problem, but necessary to write this review. My SRT also had evidence of smoking inside and some stains all from the owner. I had to ask them to remove the spills and smoke odor from an almost brand new car they were demoing and planning on selling. Please don't lie to your potential customers in the future so you won't receive negative reviews like this one. Thanks and have a good day. read more

These guys are old school SHYSTERS. 5 years or more after you buy your car there they'll run your credit report WITHOUT YOUR PERMISSION because they know you've recently paid off your car and want to see if they can sell you a new one. Calling them shady would be a compliment. In addition, they'll quote you high rates on loan. Just go over to the dealer down the street and you'll get loans at half the interest rate. I'll never buy there again. I will remove my negative review when THEY remove their unauthorized runs of my personal and business credit from the credit bureaus by telling the bureaus that they "entered the inquiries in error". read more