Igor helped us out right away easy to talk to and work with helped us get the perfect family car!read more

After reading a few reviews, I was scared to set appointment to come an look for a vehicle that was…read moreadvertised on CarGurus at a great price, I drove by and decided to come in the dealership, i wont lie there were a bunch of sales rep, standing on the corner, I wanted to leave, but suddenly i looked at the lot I saw a guy that was looking at we with a friendly smile. I felt that he knew that i wanted to leave, so he wave at me, so i decided to approach him, he introduce himself with friendly handshake as Orlando and ask him if he could help look for vehicle that I saw on CarGurus. A few minutes I was already feeling that he was the guy that I wanted to deal with after a few hours I was already buying the car with no pressure, I commented to him that i had a family member that was already looking to buy a car, so he said that he will be happy to take care of her, and mention to me that he she purchase from him, i would get a referral check, that was nice.

Had a really good purchasing experience. My salesman Miguel was nice. Paul in finance was great…read more That's where the good experience ended unfortunately. I found a major defect on the vehicle a few days after purchase, I notified service immediately to take a look at it. $3600 to replace the top of my dash because it is literally coming off. Dimitri told me too bad. They're not fixing it. It's out of my pocket if I want it fixed. So you apparently can 'inspect' a vehicle for sale and professionals can't notice this?! And you can escape any obligation or sense of doing right by your customers without a second thought. They got the sale and they're done with me.

sales team is very friendly and explain everything! Service department needs to watch the…read moreupselling. Our whole family have all purchased cars from Mcgrath! Will definitely be back!

Nick at Boutique Motors has been nothing but GREAT to work with. This place knows cars and is…read morewilling to do what it takes to ensure people are satisfied. I wish all car dealers had the ethics, values and good spirit! I can not wait to work with them again! THANKS NICK and Boutique Motors!!!

I purchased a 2005 4runner from Nicholas a couple weeks ago. He seemed nice, fair, transparent, and…read morehonest over the phone. The pictures he had of the vehicle made it appear in great shape with little to no rust. He was charging a huge premium for the 4runner, which made me think they must have done some extensive work to it before putting it on the market. Boy was I wrong! I accepted delivery about a week after purchasing the vehicle through Nicholas online. The 4runner smelled like dog, had less than a quarter tank of gas in it, and the rust is just really bad. The rims are rusted and bubbling, the frame is rusted, the engine, transmission, axles, nuts, bolts, clamps, all rusted. Nicholas sold me this vehicle that needs extensive work, knowing I was planning to use it to move my family and I when we PCS from California to Colorado. I can't believe an American business would do something like this to a military family. I wouldn't recommend boutique motors to my worst enemy. This 4runner is a huge stress/burden on myself and my family both mentally and financially during a time when we've already got so much on our plate. As if moving to another state wasn't expensive and stressful already, we have this to deal with. Shame on you Nicholas! I hope it was worth it for you.

I wanted to share my experience with CarMax so others can be aware of how their appraisal process…read moreworks. I brought my vehicle directly into a CarMax location and handed the keys to an associate. About 10 minutes later, after they inspected the vehicle, I was given a $29,700 in-person offer. Based on that, I continued my process and also checked values at a couple other dealerships. After doing so, I returned to CarMax--and at that point, they reduced their offer to $23,000, citing "engine concerns." Here's the issue: The original offer was done in person, not online No written diagnostics or documentation were provided to support a $6,700 reduction When I asked to speak with the associate who originally inspected my vehicle (who was working at the time), management declined to involve her I was told they couldn't explain how the original offer was determined To me, this felt like a lack of transparency and consistency in the appraisal process. I understand offers can be adjusted--but a 22% drop after an in-person inspection, with no documentation, raises legitimate concerns. I've since filed a complaint with the Illinois Attorney General's office and am sharing this so others know to get everything in writing and ask detailed questions before relying on an offer. Just something to be aware of if you're considering selling your vehicle to CarMax.

We didn't know what make and model we wanted and found that we could test drive all of the models…read moreof interest here. The sales people were friendly and helpful, although the scheduling process leaves a little to be desired. I still don't understand why 1) their website misleads you on which cars are at each location and 2) they would text me at 7:30 am asking me more questions about my 2:00 pm appointment. We didn't choose to buy from them primarily because the car we liked had a noise problem-- the Carmax team told us it was one thing, but our mechanic confirmed it was not what they claimed. Could not trust them after that even though Carmax offers a warranty. I did appreciate being given access to the Carfax report. Their prices are a little higher than others in town, but you don't have to haggle. Buying a used car is always a challenge. Carmax can be a good option depending upon your situation. It wasn't right for us to buy a 10 year old vehicle, but it might be better for someone who wants something newer with fewer mechanical liabilities.

I bought a new Toyota 4Runner from Pauly and I was very happy with the service. Bob was my sales…read moreperson and he was great to work with. There was absolutely no pressure and he was very responsive during the process as I waited for my vehicle to arrive from the factory. I would definitely recommend this dealership. I brought my vehicle in for the first oil change and the service was great as well.

CRITICAL SAFETY INCIDENT / LIFE-THREATENING VEHICLE FIRE HAZARD. On January 2, 2026, I purchased a…read more2020 Chevrolet Trax. Within less than five months, while driving in active traffic, the vehicle suffered a sudden, catastrophic powertrain failure. The vehicle completely lost all acceleration, leaving me trapped and stranded in a highly dangerous roadway position. Immediately following the power failure, the engine bay filled with heavy smoke and began severely overheating. The vehicle came within moments of bursting into a full thermal engine fire. This vehicle was a rolling death trap that almost killed me on the road. No one is taking this life-threatening safety failure seriously. The selling dealership refused to address the known hazard, forcing a predatory repossession that destroyed my financial life while leaving a severely defective, fire-prone vehicle completely unaccounted for. I need an immediate federal investigation into this vehicle before this defect causes a fatal fire for another driver.

This place gets quality cars. We are happy with our recent purchase and the whole sales process…read more Will definitely check with them when ready to purchase another vehicle.

We bought my daughter a 2015 chevrolet sonic ltz hatchback from Main Street Motors. Flew from…read moreAlabama because of the raving reviews of Mike and Sheri (owners) and I see why they are so highly regarded and have been in business so long. We drove the car back to Alabama, 765 miles, no problems. We've had the car a week with absolutely no issues. If you're looking for a great car for a low price from an honest salesman, look no further.

I have been a customer since I bought my first and second Mazda3 on Chicago St. This week I…read moretraded in my 3 hatchback for a very fair price and drove off in a beautiful, used Honda Accord. Miles was the product specialist who worked with me on the purchase and I couldn't be happier with that. Miles has incredible customer service skills, an awesome personality, and is just a good guy. I absolutely recommend seeking him out when you decide to buy your next car. You too will drive away with a smile, knowing that you got a great deal from a great person!

I am leaving this review regarding my experience with Biggers Mazda…read more I purchased a vehicle on April 25. Approximately three weeks later, while my daughter and I were inside the vehicle, it caught fire and was declared a total loss. We were able to exit safely. At the time of purchase, I paid a $5,000 down payment and $3,255.00 by credit card for GAP coverage and an extended warranty, which I specifically requested not be financed into my auto loan. After the transaction, the $3,255.00 payment was reflected as a "credit" and also appeared within the financing structure, which I did not request or agree to. I asked for clarification and correction, but did not receive a resolution that addressed my concerns. As of today, I have not received reimbursement of my $5,000 down payment, my $3,255.00 GAP/extended warranty payment, or the two payments made after the vehicle was declared a total loss (approximately $1,000 total). I also continued making payments on a vehicle that had already been declared a total loss, and the title paperwork was not submitted until May 19. I contacted Mazda Corporate, and I was directed back to the dealership. My concerns were not resolved. Throughout multiple communications with dealership leadership and Better Business Bureau responses, I was repeatedly told they would "try" or "work on" solutions, but I was never provided a clear written resolution, timeline, or confirmation of reimbursement. This review reflects my personal experience and documented records related to this transaction. I encourage any buyer to carefully review all paperwork, verify exactly how payments are applied, and ensure all agreements are clearly documented before completing a purchase with Biggers Mazda.