My husband and I went there for the first time to purchase a car. We were greated by a gentleman named Shane Mageland. Where to start, he was so nice and patient with us. It helped that he had a great sense of humor. He answered all of our questions. Oh and I had a lot. Our experience went off without a hitch. All around a gerat experience. So if you are lookeing to get a car, go see Shane. The dealership was clean and well run. read more

Shane is the BEST sales man I have ever met! He's super nice and really helpful! I was really worried I wouldn't be able to find a nice car and he helped me! read more

Updated Review I originally left a positive review for Shane at M'Lady Nissan based on my January 2026 purchase, but I later learned I'd been misled about the Costco Auto Program discount. Shane told me several times he "couldn't find the paperwork," even though no paperwork exists -- the dealership accesses the discount through a portal. He's been there eight years and is the designated Costco contact, so he should have known this. Even his sales manager admitted the Costco deal is their simplest transaction and couldn't explain how this happened. I also learned that many others received the Costco discount here without any issue, which makes the disparate treatment even more troubling -- especially since I'm a returning customer who traveled a long distance. After I filed a complaint, Costco investigated and confirmed I should have received the discount. Only then did the dealership refund me over $1,800. This should never have required an external investigation. I'm updating my review so future customers know to double‑check everything and advocate for themselves. read more

Best ever customer service from the Service Dept then receiving amazing care and concern from Scott Ryan and Shane (even under construction) highly recommend M'Lady Nissan in Crystal Lake! Thank you - (TerriI was there today!) read more

I just wanted to say thank you to everyone at M'Lady. Rony was a great salesman who made sure we were fully knowledge on the vehicles and made sure we got exactly what we wanted in a new vehicle. Thank you Randy with all your patience in our financing with my back and fourth changes. Thank you Scott for helping with the purchasing the car protection service. We came in like a tornado and they all jumped in and helped to make sure everything went smooth. I can't be any happier with all the amazing customer service and the new 2025 Pathfinder that we purchased. We will definitely be coming back in the future for vehicles and all our services to come. Thank you Shaun Fox for the recommendations. I wouldn't have made the jump if it wasn't for you! read more

Shane met us in front of the dealership. He was invaluable and thorough in answering my questions. He was solicitous and even allowed us to test drive the 2025 Nissan Kicks S so that I could compare it with the SR. Suffice it to say, he understood our situation and we ended up leasing the 2025 Nissan Kicks SR in the color combo I wanted. Deciding on the SR-AWD was a no-brainer. For a little more down payment, he got us to a price point we were comfortable with and fitted our budget. He gave us a deal that was hard to refuse and I ended up going home with it. Between you, Joey, Shane, and Drew, we were very happy with the M'Lady service you all extended to us. It was worth the 50-minute drive. read more

M'Lady Nissan - A happy customer with my 2025 Nissan Kicks SR! - Car Dealers Near Me - Crystal Lake, Illinois

Avoid this dealership at all costs. DON'T BE FOOLED WHEN SOMEONE OPENS THEIR DOOR FOR YOU THERE! Their words are lightweight, they tell you one thing and they do another. They exploit customer trust in their favor to scrape from the customer as much is possible on non ethical way(s). They overcharged me a $1000. Attempted to rectify that with them but they always give me empty words (meaning until you are there they tell you everything nice until you leave their door). Especially the finance manager who seems the nicest person in the word, but turned out he is a dangerous big snake. read more

I would give 0 stars if possible. Shane didn't give our company the standard $1000 loyalty bonus even though we had 4 Nissans. Also, overpriced a lease deal $50 a month more than it should be on an expiring year Model. Manager Tamer said he would reach out to discuss (after the deal) but of course was too cowardly to reach out. Never again. I'll take my business to another brand.I am reaching out to corporate plus I will also make sure that survey goes honest. read more

Best place to get a good deal! Especially with Edgar! Awesome guy and very good seller! read more

be very careful about how they negotiate deal. tricky. lied about etching being mandatory. etc. they offer a bunch for your trade in but make it up on what you pay for trade in. nothing wrong with that...just be aware. very nice people there. read more

I bought my new 2025 Nissan Sentra from here at the end of April 2025 I had a horrible experience with that. So, I went in for my 1st Oil Change knowing its free because it's a leased vehicle. So, Peter in Service take me and says ok your here for Oil Change and tire rotation and I thought that was right he is the service guy, right? Well than I was waiting in the new waiting area (if you call it that) anyways I was waiting about an hour because I was a little early anyways so no big deal. So a Young Girl comes to the waiting area and says my car and my 1st name and I stood up and she took me into this room with 3 other employee at this time I was confused because it's a brand new car I thought something was wrong and then she says she will take your payment for the Tire Rotation and I SAID WHAT NO WAY ITS INCLUDED IN MY LEASE AND PETER said when I brought my car in this. Anyways she Called Peter didn't answer so she had to run to the service area, and she came back with a rude attitude and said to the other employee (NO CHARGE) and I said I thought so. No apologies no I'm sorry for the confusion nothing I took my keys and asked WHEREIS MY CAR AND LEFT. VERY UNHAPPY FOR MY 2ND VISIT THERE read more

M'Lady had the 2nd best price for what I wanted. The 2025 Nissan Kicks S. Jose was a gentleman and met me before the 9am doors opened. Easy to deal with. no pressure. Typical sales tactic's but it wasn't offensive or pressuring. I got a little on my end and Jose got some on his end for the commission and All in All that's what I wanted and we got it done without a drawn out process. Yes, haggle a bit but your better off with M'Lady, as long as they keep their competitive prices, you have less of a haggle than at most dealerships. Very much happy and enjoyed dealing with Jose and M'Lady! read more

WOW WOW WOW!!!! I Cannot explain my gratitude towards this dealership. I tried other dealerships and have been unsuccessful purchasing a vehicle. As a single mother with REALLY BAD credit, lower than 500, I was not expecting to walk out with a car, let alone a brand new car after my car broke down on me...especially with a reasonable monthly payment. I would absolutely recommend anyone struggling with their credit to come and check out this dealership. I had my doubts but Jose definitely was a HUGE factor in making this all happen. He was very transparent, professional and patient with me throughout process. He went above and beyond to make sure I understood everything. I want to thank Nissan and especially Jose for hitting this out of the ballpark for me. Special shout out to Tommy as well for all of his help. Hands down the best dealership. Please see Jose for your next car purchase!!!! read more

I bought my 2015 Nissan Altima from M'Lady Nissan in Crystal Lake, as part of the deal I get free oil changes. I routinely get feedback from them about what should be fixed and I always say no because I want to get another opinion. Nine times over 10 what they recommended does not need to be fixed. Then there are the times that I got better quotes for my brakes and my tires. That was one year ago when I replaced both of those. Part of the deal with my tires was that I get free rotation and free balancing. I went today to M'Lady for my oil change only to be told that since I didn't get the brakes or the tires done there, it was as if I never got the work done, even though I told them before they checked the car in about both of those items. So they gave me a list of things that needed to be done and included all the tire balancing and rotation, that I needed a new brakes and the grand total of everything came up to almost $2200. Now I know that I don't need bouncing a rotation because I had that done last month. I also know that I don't need new tires because my tires are only a year old and I asked the tire shop how they were and they said that they were excellent condition. When I had my brakes redone, I also had them change out the brake fluid which M'Lady told me I needed it entirely redone. Oh, and by the way, they have started reporting all work done there at M'Lady to Carfax without asking permission of the car owners. I feel like they were trying to take an advantage of an elderly woman which is a shame because I bought my car from them. I have been a loyal customer since 2015. I was actually considering looking for a newer model in the future there at M'Lady, I don't think that that's going to happen. I hope that they change their practices. read more

This dealership doesn't assist you with anything once they've made a sale. I leased a new vehicle & they never informed me I had to set up the financing or request paper statements as I've always received in the past. I was told by Nathan this morning that he wasn't going to give me the credit for a Labor Day incentive for $500 I was promised would cover my first payment in September. Bryan in finance said they never do payment arrangements on site yet this was never mentioned when I signed all of the paperwork. They both put me into tears after multiple phone calls. Kamil replied below that I should return to the dealership for help? I called to get their help multiple times this past week & was told there was nothing they could or would do to get this all resolved. On a positive note, my experience with Rony in sales was excellent & he exceeded my expectations! FYI after countless hours of calls & texts to get this resolved, I was unable to get help online or through Customer Service to make my first payment until today and there was a $15 fee to do this. I never received my first October billing statement which wasn't my fault. To add insult to injury, they doubled my payment amount to include next month. I honestly didn't feel comfortable putting my bank information on a NON SECURE website to set up auto pay. I just don't want this to happen to anyone else since it was beyond stressful. We have leased 4 vehicles from Nissan & sadly we feel this overall experience did not meet our expectations. read more

I have purchased my 2nd car from this dealership. Shane Mageland is the manager I have worked with and he has been amazing at understanding what I want. Negotiation is always the tough part but he has always come through to my requests. I now own my second Nissan. read more

Shane was extremely helpful in showing the Rogue and Murano, answering all of my questions and allowing me to test drive both vehicles. Everyone I spoke to was both courteous and willing to help. Thank you for the good experience read more

Recently was torpedoed by a suicidal 6-point buck which destroyed my 2018 Nissan Murano. Went back to M'Lady and spoke to Russ. #Shoutout to Russ for the best #CustomerService throughout the complete purchase process. Don't forget Scott and Murph getting us out the door with our new Nissan Murano Platinum. What a great team effort. That's why we go back to M'Lady! read more

M'Lady Nissan - Car Dealers Near Me - Crystal Lake, Illinois

Unreasonable New Car Pricing, Zero Negotiation We knew the car we wanted right down to the color and interior and were 100% ready to buy. M'Lady is our local dealership so we tried to give them our business first. After contacting them, 3 different sales people passed me around like a hot potato. I had no idea who would be waiting for my in-person appointment. They had 2 perfect matches although they were last years model (2020). The pricing for these cars was just barely below the 2020 MSRP although it is nearly July 2021. This is soon to be a 2 year old car when the 2022s come out in a couple months and should be priced accordingly. Another dealer had the exact same 2020 car priced $2,455 less than M'Lady and so I asked them if they would price match or at least come back with a reasonable counter offer but they refused to offer anything other than the listed price. I guess that's why they still have NINE 2020's of this model in stock during an apparent car shortage. Result: In the end, the competitor sold their only 2020 before we could get there and so we purchased the 2021 version of the exact car we wanted for $450 LESS than M'Lady's old 2020. Of course dealerships can do whatever they want - it's their business and we are all free to shop around but I hope this helps you decide where to start your new car buying process. Their attitude was "Take it or leave it", so I left it. Good luck. read more

M'Lady Nissan - Our new 2021 Nissan Sentra SV - Car Dealers Near Me - Crystal Lake, Illinois

We had a nice experience when going to sell a vehicle to M'Lady. The team was honest and respectful. Thank you.

Great deal on the car we just got. Shane, the Leasing Manager helped to get us into a beautiful Nissan Rogue at a very affordable price. Would definitely recommend to others, and I will! read more

Just purchased a new car from M'Lady Nissan in Crystal Lake and must give Rich Wicker and his team a 5 star review. Friendly and knowledgeable, Rich made this a great experience from the moment I came in, to the final explanation and handoff of new car. If you're looking for a new Nissan, look him up! read more

Spent the afternoon with Shane M. He is great. Patient, knowledgeable and very service oriented. If you are looking for a Nissan. Come here and ask for him! read more

Shane was very nice and helpful. Spent a lot of time with us. Got us a good deal on a new Sentra SV.

Just bought our 3rd vehicle from M'lady nissan. They worked super hard to meet our requirements for how much we wanted to spend on the car payment every month. Jay Alvarez was our salesperson and Randy took care of the financing, everything was perfect. I got the vehicle I wanted and I'm super happy. Thanks, guys! We will definitely be back when it's time for our next vehicle. read more

M'Lady Nissan - We upgraded from our 2018 Nissan Kicks to a 2021 Altima (both pictured). - Car Dealers Near Me - Crystal Lake, Illinois

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I'm adding an update to my previous review. As stated below I purchased a vehicle for $48,000 and three days later after getting it home my check engine light came on. Took it back to the dealership to have them fix it apparently to what they said. I drove down the road after picking it up after they had it for a week and my check engine light came back on. Since then, approximately for two months, I've been putting money into this vehicle to keep fixing it and unfortunately, nothing is working. I am now stuck with the vehicle that does not run correctly, constantly dies, leaks, upon other issues. I reached out to the dealership, thinking they would handle it appropriately and help me out. They told me the only thing they can do is offer a trade-in which I would be out approximately $15,000. I told him that they sold me a car that does not work and I was shocked that they would not help me out other than try to do a trade-in and Essentially use me to get additional money from them. Very disappointing. I would highly avoid this dealership, unless you want to be in the same situation as I. It is pretty clear that they do not have any conscience and are not truly there to help out their customers and will, choose money over the right thing to do at the end of day. I now have no choice, but to move forward with an attorney, which is frustrating to say the least. I plan to get media involved and spread my story to prevent anyone else from falling victim to this dealership. read more

M'lady nissan is the stereotypical car deal but worse. We purchased a new vehicle here and have had service work done through them and it was always nickeled and dimed every time we brought your Nissan in. Even if your local don't get taken by these losers. Customer service is horrible on the service side of life and they do not value customers . When we purchased the truck we were told Sirius radio and a few other things to find out the next day the sales person misinformed us. They would not do anything's no to make it up and said that if we wanted they extras that we were told we originally told the truck included we would have to pay for those things. This was a full on Bait and switch since I asked him 3 times if it included everything we were being told it included. Please Save yourself the burden and aggregation of buy a car from these crooks. Bad bad bad bad bad! read more

Enables fraudulent purchases of vehicles, then harasses those whose identity was used to purchase vehicles with phone calls and texts trying to sell additional vehicles for months after they were notified of fraudulent attempts were reported prior to initial purchase. read more

I'm very disappointed that I was lied to. When buying my car in June 2022 I purchased an add on for 5 years having my car worked on to protect the interior and exterior. My first question was if I purchase this add on would I be able to use it in a different state due to possibly moving. The person informed me yes, so I agreed to getting it. One year later I move out of the area and now they are telling me "we would never say it would be transferable". They also informed me about two weeks ago they would get back to me on the following Monday, no one has reached back out in regard to this matter. Now I lost over a thousand dollars because of them wanting to make money over me. Never trust dealerships when it comes to add on services, lesson learned. read more

Had a 10:30 appointment for an oil change. About an hour and 15 minutes later, a rep came out with a consult. I had to have a part rebolted. Two hours after I arrived, I left. If they have 24 service bays, why would it take approximately an hour and half for an oil change? That is unacceptable in my eyes. read more

The people who work here are absolutely rude! When I went in for a car I signed a contract to finance and then was called back because they had a "better deal" for me failing to tell me over the phone that it was a lease! So I got suckered into a lease! I have been trying to contact them to figure out my options for terming my lease early as it is over in January..the man I talked to was extremely rude everything he told me was a lie. I called a different Nissan dealership and was told the complete opposite. Rest assured I will not be going back to this piece of shit place and everyone I know will not go either. I highly recommend the Nissan dealership in Libertyville or Gurnee very friendly! But screw mlady Nissan. They can rot in hell! read more

What can I say but, once again M'lady Nissan was A+ with our 4th purchase on Friday 3/8/19 now on 5/16/19 for my 5th car at this dealership!!! First, as usual my sales rep Eduardo Has been A+ and showed genuine care for his customer from start to finish. My main reason I keep purchasing cars from here is the outstanding service / respect I get from Mir Ali the GM of the dealership and his Superman sidekick Ryan Hummel. Both are so energetic and fun to work with. I really have had such great experiences with this dealer from the time I walked in 2017 and got a bottle of water offered to me to the time I left and get thanked by many different staff members. Ryan the manager even took the time to drive me across the street to search for the actual car and does an excellent job. Bryan and Abe in the finance department are really genuine guys who take the time to explain the process and paperwork so they are A+ Extra shout out to Abe On making this 5th car Special!!!! Scott the add on specialist is super friendly as well and has a very non pressured dema Elaine in service is so sweet and knowledgeable A+ I would recommend calling her for any repairs etc Sal and his team are like the 1992 dream team !! Tammy and myself are delighted with the last 5 cars and look forward to our next purchase Car 1) 2017 Nissan Altima (wife) Car2) 2017 Nissan Altima (Me) Car 3) 2018 Nissan Rogue sport (wife) Car4) 2018 Nissan Rogue sport (me) Car 5) 2018.5 Nissan Rogue sport SV ( me) read more

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We just bought our 5th or 6th Nissan at M'Lady Dealership. Today I was very disappointed to see very few of the sales staff wearing a mask properly. Some had noses exposed and many didn't wear any at all. After explaining to our salesman that I wasn't comfortable with this situation as I have Bulbar Onset ALS, he made an announcement that everyone should put their masks on and they did, but Slowly, one by one, most went back to pulling them down or taking them off As our time there went on. Mr. M'Lady, this starts at the top. Wearing a mask must not be encouraged or enforced At your dealership. Covid is not over yet, maybe in the future, but not yet. Thanks for listening. R. M. Riley read more

Horrible finance people. Attempted to screw an 82 year old senior citizen. Quoted a 2019 Kicks at 20% interest, that was 3k more expensive then a brand new model. When asked about it, finance dept said the sticker price on window is not valid, when pointing out that the advertised price on dealer website i was informed that you HAVE TO PAY for dealer added on merchandise. I was also informed that I have no choice take it or leave it. This individual took a 20k car and jacked it up to 31k and said take it or leave it. Obviously left it. These people are very nice and polite right up until you refuse to pay for unnecessary extras, then they turn rude. read more

If i could leave a even lower rating i would but 1 is all there is the lowest. DO NOT BUY CAR FROM THIS PLACE. SUPER SHADDY DEALERSHIP. I went to test drive 2014 Nissan Rouge SL AWD. https://www.mlady.com/inventory/Used-2014-Nissan-Rogue-SL_AWD-5N1AT2MV9EC870988/ What is listed on here and what the car was extremely off. Mileage is almost over by 500, listing shows images that car has tints which is inaccurate, plus car runs extremely heavy, plus so many scratches all over. They didn't list it correctly and I got lured into wasting my time to go out there to drive the car, to find out how horrible it was. Plus there carfax report is off too. Which made me feel like they tend to mess with mileage on the car. read more

My wife is looking to purchase a new Pathfinder this one of the dealers that has the vehicle she wants when we pulled up to the dealer and saw that they are marking up these vehicles $11,0000 over sticker , and you thought gas companies where gouging , other dealer have a $1500 or $2500 markup these crooks want $11,000 over , to people supporting this and buying this remember in 2 years when the market goes back to normal you will be very up side down . read more

My very FIRST car purchase EVERR. And I couldn't be happier. I went from an 05' Chevy Malibu to a brand new 2017 Nissan Rogue. From beginning to end I felt welcome and comfortable. I knew what I wanted, so it was down to model and color choice. I'm super indecisive and they helped with options. Gave me the price differences a month based on additions that I wanted. Even with being a "new credit builder" I got an awesome deal with 0% financing which I was denied at other dealerships (even at another nissan dealership at that) I left feeling happy and not "gotten." I felt like I got the best deal and got EXACTLY what I was looking for lower than my price range. From sales managers, associates, financing and anyone in between- the experience was great. Thanks to all of you there at M'Lady! I shall be seeing you all for my free oil changes every couple thou! read more

M'Lady Nissan - My brand new 2017 Nissan Rogue!! - Car Dealers Near Me - Crystal Lake, Illinois

I went in with my wife last Friday to test drive a car I had seen on CARFAX. It was our first day searching for cars and we are only just starting to get a feel for what we like. The salesman Shane was incredibly pushy and driving the sale, which is what I expect from a used car salesman but the issue comes from the fact that since Friday I have received over 6 phone calls (sometimes several in a single day) and several passive aggressive voice messages left on my machine. I had to finally call and tell them to stop calling me and to take me off their list, it is the middle of work hours. I will buy from somewhere else. I was looking at a Toyota anyways. read more

They continue to screw people over! Don't buy from them!!! They raised the price of the truck almost $5,000 over MSRP on my uncle and several other family members that have gone and bought there on referrals thinking they were going to help them out. Just because they have a language barrier they're taken advantage of!!! If you lease or buy with them MAKE SURE you ask to see the MSRP and the Sales contract and make sure they are the same or less. If not, then they are screwing you over!!!!!! read more

M'Lady Nissan - MSRP of vehicle - Car Dealers Near Me - Crystal Lake, Illinois

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If you expect things to be done right. You pay your bill. That is the bare minimum threshold for a meets or a three star. I always pay my bills never really question what's going on. Maybe that was my mistake. I would go to any other dealer than this dealership. read more