Deirdre Rushin of North Carolina Mutual has been helping me get a variety of insurance policies…read moreover the past six months, and she has been amazingly responsive, thorough, and helpful. Not only that, but she was able to shop around and find better rates than our previous agent at State Farm. Deirdre has been able to tackle everything from personal (auto, renters, homeowners) to business (general liability, liquor, commercial auto, umbrella, property, and business interruption); the only one she hasn't been able to get so far is workers' compensation insurance.

Needed to get a new policy for my sister's townhouse. Called Mike Embree agency, spoke to Heather,…read moreand she had everything quoted, paperwork completed, and coverage approved to be effective on the desired date. This was done almost immediately. She was very knowledgeable and extremely efficient, a genuine pleasure to contact for business. Hardy V

We have been customers of Mike Embree insuracne for almost 20 years and every year they take crae…read moreof us. They are always looking out for their customers. Yanira goes out of her way( after business hours) and responds to my emails. The whole company is awesome. We have life, car and home insurance with them. The are literally an A++ team and company. Great Customer service Linda Cramer

Nothing has changed since the last bad reviews. They never return calls after they have you as a…read morecustomer.

It looks like nothing has changed at this office. If I could give a lower rating I would. I'm in…read morethe middle of buying a house and need to contact them about homeowner's insurance. I've left extensive messages because they never ever pick up the phone, yet not one message has been returned. The only way to deal with them is to take a day off work, go to their office, and stand there in front of them until they acknowledge you. They consistently never answer the phone. They consistently never return calls/messages. This office should be shut down.

We have worked with Joan Humphries and McClintock Insurance for several years. My husband first…read moregot the quote and I was amazed at the savings. Since acquiring home and car insurance through the agency, Joan has constantly been our first "go to" for any questions and comparisons. I expect she has decades of experience and can not only answer the questions, but explain how or why. Every year she patiently reviews the policies and my inquiries. She recommends updates (add/delete) based on our needs and changes in the industry. When we call the office, we do not get a robot machine. Someone answers! The service is top notch and the staff are always on her toes! TY Joan and McClintock for a job well dome!

Got two different quotes for the same thing from this office, with two different agents coming up…read morewith different rates. a week later I'm still waiting for them to respond to explain. Obviously, I moved on to another company if they can't even sell their own insurance, how are they going to even handle a claim?

Thank you Christine P. For all your hard work on our homeowners insurance and rental insurance…read more Owning a home can be very stressful! I would definitely recommend Andy Jones State Farm to anyone looking for insurance in Durham. They also handled my car insurance until my car broke down and had to be sent to the junkyard.

I started a new auto policy yesterday. Very informative and helpful. Sylvia was quick and helpful…read moreeven with a lapse in my previous insurance.

I spoke with Charlie. He explained limits of liability and cost very clearly and patiently. I…read moreencourage everyone to reach out to him for your homeowners and/or car insurance needs. Knowledgeable AND exceptional customer service with one phone call!

Sam at The Insurance Pros came via recommendation, and I couldn't be happier with the suggestion…read more Not only is she attentive & easy to work with, but she finds the best insurance rates that are hard to beat. Definitely top notch!

Emmanuel was very helpful and advised us as if we were his own family. He was very friendly and…read moreknowledgeable about different options. Overall a great experience!

I had a very frustrating experience with this State Farm agency and would not recommend them based…read moreon my experience. Initially, I was given a quote that was significantly lower than the premium I was ultimately offered. After spending time providing information and moving forward with the process, the final price was much higher than expected. The bigger issue was the cancellation and refund process. My payment was charged on May 23, and before the policy's effective date I contacted the agency and requested that the policy be canceled. I was told the cancellation would be processed. However, more than 20 days later, I still have not received my refund. In addition, my mortgage escrow account was charged for homeowners insurance approximately 10 days after I had already canceled the policy. Despite multiple calls and follow-ups, I am still waiting for the refund and a clear explanation of what happened. The staff was polite when I spoke with them, but the overall experience has been disappointing due to the inaccurate quote, delays in processing the cancellation, lack of proactive communication, and the ongoing refund issue. Customers should be able to trust that cancellations and refunds will be handled promptly and accurately. I hope this agency improves its communication, billing practices, and customer service so that others do not have a similar experience.

James has been absolutely awesome to work with. He's been both informative and pleasant to get…read morequotes and complete our transfer from another insurance provider. The whole "like a good neighbor" motto really seems to ring true here.

Peggy did an amazing job she went way behind her job duties to help me out through thus crisis I…read morenow consider her a friend she is very kind and easy to talk to I would recommend her to anyone going through a crisis she is the nicest lady I've ever met

I've been with this agent for a few years. For the first several months she had someone call me to…read moretry to set up what is basically a sales pitch to sell additional policies. Which I wasn't opposed to. But the admin calling me would, every time, offer me 2 potential times several weeks in the future. Only 2 options, only far into the future. The options never worked for me. I've never spoken to Tracy. I recently needed to file a claim and learned that my agent doesn't actually do anything to help me with a claim. She/her office apparently is just there to sell me things but not actually be someone who assists me when I actually need insurance. I would recommend you look elsewhere for an agent.

I called Tracey Stidham's State Farm office today at 919-401-6147 to address an issue with a car…read moreinsured under two State Farm policies due to their error. During the call, the receptionist, Brandi, abruptly ended the conversation, claiming it was "not productive" before hanging up. I attempted to call back to speak with Tracey Stidham, the owner, but my call was directed through a series of frustrating transfers before eventually being ignored entirely. As a customer with six active policies at Tracey Stidham's office, I find this level of service extremely disappointing. When paying premiums, I am treated with utmost courtesy, but when addressing issues, I am met with defensiveness and dismissiveness. It is disheartening to be told that my concerns are unimportant and to have my call ended so abruptly. The receptionist, Brandi, hung up on me. And if my concerns are unimportant, then so goes what you think about my family and myself. Except for when you are taking premiums from our melanated, hard working hands. Afterwards, you turn your backside. If I could provide a negative rating, I would ( -1)