The staff is nice but service is way way .... WAY too slow. Food is terrible - rubber pizza , and nuggets that are over breaded with so so chicken inside And the cost of being here - easily $70 per child read more

We visited family who lives in the area some time ago and decided to give the kids some time to play and have fun! This was the first Chuck E. Cheese we visited and they had a blast! There were so many fun games for a 3,4 and 6 year old! My daughter loved the indoor playground play area! What I did not love though, was that it was $19.99! (Come on! That's a bit much!! In addition to the cost of playing the video games etc). My son wanted in too, but he did not even stay long in the indoor playground to make it worth it at all! Bummed. I was pleasantly surprised that we all enjoyed the thin crust, stuffed crust pizza! It was delicious. Even though our points didn't get us much prizes, the kids had an awesome time! Will be back! read more

After driving past this for over 10 years finally got a chance to visit it. It's a nice arcade like setup. Lots of games inside. Relatively clean and most games are functional. Huge space for dining as well. Menu has items like pizza, wings, fries and dips. Food prices are little bit expensive but games are cheaper. There's option to buy game points based on time or number of points. We went for a birthday. Each group gets their own bench and table. It's nicely organized with plates and cups. After playtime of an hour, the assistant gets all kids in for food and drinks. Then there's the birthday song ritual and visit from Chuck E. The associates are help throughout the party with setup, organizing, time management and eventually clean up and wrapping. The food is decent, not the best. The plain pizza I ate, had thin crust with good cheese flavor. One of the soda machines had low gas, drinks were watery. Luckily there was a second machine that had better tasting sodas. Overall it was a nice first time experience for me. read more

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18 years in the US, first time going into Chuck E. Cheese. Pretty cool tho. Went for a kid's birthday party and I have to say the party pass was the best!! The pizzas were good. One thing for me was the bathroom needs to be checked more often. read more

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This is one of the best Chuck E Cheese locations in my area that I've been to. The size and selection of games are GREAT! They just recently renovated the jump area and added a "playground" that's attached for an additional $15 per child (socks included). The only down side is the food isn't consistent, the salad bar looks sad and an order of fries costs $6 and you only get about 15 fries!! read more

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My son wanted to come here. I've never been to Chuck E Cheese before. This place is definitely catered to the younger kids, not sure if adults actually enjoy this place. We had the extra large pizza with vegetables and it was actually quiet decent. Their salad bar was decent as well. The kids had a blast playing the games here as well as jumping on the trampoline. I guess that's all that matters. Plenty of seatings but on the tighter side. Clean and big bathrooms read more

The service was excellent. The cashiers were friendly, my child loved the playground area, and Kevin provided outstanding service when helping us redeem our prizes. He was professional and had great energy. Overall, a 10/10 experience we'll definitely be back. read more

This review is based on the food, games, and cleanliness of the facility. The facility overall seemed clean. The bathroom was pretty clean. We ordered a large cheese pizza, a "regular" size order of buffalo chicken wings, a salad bar salad, and French fries. When I placed the order, I asked them to make the wings well done. It took about 25 min to come out ready. The wings were shockingly small. The girl at the counter told us there would be 8-10 wings. Our order was 7 tinyyyy wings that were like barely warm and barely had any buffalo sauce on it. They were definitely not crispy whatsoever and instead were most likely barely cooked from frozen and fatty. Yuck. The pizza was alright I guess, it would have been good to have more sauce maybe. The fries were not crispy and literally a pale white color, the color they are when they're not done cooking lol This order total was $70! Insanity for crappy food. We went with a 3.5 year old and a 5.5 year old. They had a ton of games that weren't appropriate for this age range. Probably better for kids about 8-12 in age. They had a small section for small children/toddlers which was great for our kids. It was just so crowded and so many other small kids were also waiting for these to be available. Overall, the kids had a good time for the current promotional deal. We will go back and maybe skip the food. lol read more

Chuck E. Cheese - Regular size buffalo chicken wings (squishy/fatty and barely warm) - Arcades Near Me - Paramus, New Jersey

Stop false advertising. You're advertising a 2 months unlimited 250 games per day for $49.99. But when I went to purchase it's $1 read more

Chuck E. Cheese - Wrong advertising. - Arcades Near Me - Paramus, New Jersey

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Beware of this membership scam. I was told it would be more cost effective to purchase a two month membership last week and it can be used by anyone in my family as long as they provide the phone number on the account. Today my mother provided my phone number and was told "there is no account." The woman charged my mother and when I called this location, the manager said he does see my account on file and is not sure why the woman said that. He then proceeded to tell me they cannot refund my mothers card or issue a gift card. He was not willing to help or provide a name at all. Terrible customer service from this location. I tried corp 4 times and no answer as well. read more

We had ordered pizza and chicken nuggets for kids. Pizza was literally burnt and we asked them to remake it. These were the chicken nuggets burnt on the edges. When I asked the person in the kitchen, he said he couldn't change it and this is how they make it. Never coming back here again. read more

Chuck E. Cheese - Burnt chicken nuggets - Arcades Near Me - Paramus, New Jersey

I went to this Chuck E Cheese location in early August with my children ages, 2 & 4, and some of their friends. This location is pretty good, but I felt like it was missing some stuff I remember at Chuck E. Cheese from when I was a kid. There was no ball pit. (Are the ball pits gone forever b/c of the germ fest? I must admit I love the ball pit. lol) I also feel the stage area was very small. Will I be back probably, I do have a 2 & 4 year old, but honestly this location is just okay. read more

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If you're wondering where kids go on a rainy day in the jersey burbs, chances are Chuck E. Cheese is a good guess. Came here for a nephew's birthday. I thought prices were steep for a pizza, & some drinks (although refills were included). Cost of playing games were also high imo. You can buy per token, or per time. read more

I came here for a birthday party. This was the first time I went to Chuck E. Cheese in several years. I was pleasantly surprised. The facility was very spacious, clean and full of awesome arcade games for all ages. My child is three years old and there were so many games appropriate for her age, as well as older children. The pizza and chicken were also very good, much better then I had anticipated. Unlimited fountain drinks!!! There was lots of seating for dining. This location was probably one of best Chuck E. Cheese locations that I have been to. I highly recommend for birthday parties or just for a day out with the kiddos!!! read more

Chuck E. Cheese - Chuck E. Cheese In the Flesh!!! - Arcades Near Me - Paramus, New Jersey

For a variety of reasons I came here pre and post COVID. Pre-covid, it was still the era of using paper tickets (thank god that's over) and there was still plenty of folks here not only playing on the machines but also dining. The pizza here wasn't nearly as horrible as some places make it out to be, but let's face it you don't come here to eat the food. You want your kids to grab something in between their fun. Anyway, foodwise, it is what it is. Think of it as eating mediocre stadium food, but it's not inedible by any stretch. I had a few slices of the cheese pizza and it was fine. As for the current pandemic era, as you'd expect there are far less people here than I remember from the past. That's not a bad thing actually if you're skeevish about being around too many people right now ... especially if you come first thing in the morning which is m preferred time. My little one craves activities so we try to come in short bursts when it's less crowded. The machines here are mostly fine. I rarely encounter any broken ones. In terms of covid precautions, there is the obligatory temperature check and hand sanitizer process along with the selfie requirement for child safety/check purposes. There are a fair amount of machines here with a decent amount of variety. For the most part the machines are clean tho I tend to come earlier in the day when they do their cleaning rounds so I can't speak for how the afternoons/evenings go with more foot traffic. However, generally speaking I've run into few issues here. Whenever we had trouble with any machines the staff was responsive and gave us credit/tickets as reimbursement. At times it does seem like the staffing is a bit on the thin side but beyond that I've had no issues with this place. They also do keep tabs on masks on folks as well. read more

DISASTER! Do you guys not understand that your staff need to have some MANNERS! This place is already chaotic but to have staff that gives you attitude when you simply ask a question is ridiculous. FYI, WE ALL HATE IT WHEN SOME UNKNOWING PERSON HOSTS A PARTY THERE! read more

NOT autism friendly, borderline abusive NEVER going back. We didn't realize the trampoline needed tickets so my autistic son wanted to go in and was crying. Before I could pick him up to get tickets the employee moved him away from the door with her FOOT like a piece of garbage. Then they have the audacity to ask if we want to donate to autism speaks on their behalf!! So shameful and disgusting. He was two years old. read more

When back in Jersey about 2 weeks ago my mom and I took my son to this place and it wasn't great! There were way too many people in there not enough with mask. It wasn't clean and smelled horrible! The bathrooms were disgusting!! I was sanitizing every myself with alcohol wipes before my kid touched it. And after he finished playing or using it. The staff wasn't great! The food was awful, the pizza was burnt and extremely salty. I wasn't a fan of the was the salad bar was just out and I feel people should have to wear gloves and a mask while serving theirselves. We will not be going back!! read more

I decided that I took my kids to Chuck E. Cheese too eat and play.half of the games weren't working and just took point off of the card. While the kids were playing we ordered food. We got to x-large pizzas and medium bbq wings boneless and bone in and 8 drinks that came to a total of 106 we got it through the mobile order. It was 6:29 when we placed the order and when it was 6:57 we asked if our food was almost ready the lady said yes it was ready but we didn't get it yet and they kept rolling their eyes and being disrespectful and they were being rude about everything at about 7:20 we got our food they didn't give it to us as told we got it and when we saw how it looked it was bad the pizza looked flat and it was cold it was old and hard and the wings I said I got bone-in and boneless and it was only boneless and it wasn't medium it was small their was like 5 pieces for 24 dollars? That's crazy.I was mad so I went to talk to her and she was giving me a bad attitude and being rude. I said this ain't what I wanted and tried to get some money back but she said she couldn't do anything about it other than giving us new food but it would take almost 45 minutes she said the wings take a long time to make but she only made 5 pieces yeah sure it was cold so it was old I sat back down mad and my daughter just went to go ask for a fork and she said when she said thanks she rolled her eyes and didn't respond one of the worst service ever we had to take a take out box because we couldn't just throw away food and we payed a lot for it. This was so disappointing.the service is awful never coming back again read more

I haven't been to Chuck E. Cheese in forever ago. It always had this loud and too busy feel. Not a place I'd like to frequent. But boy did this arcade change my mind! I came here for a 3 year olds birthday party. And from the moment you walk in, you are greeted and told to take a pic of you and your child together and show that when you leave, for safety reasons, huge plus! Gigantic place, solid cleanliness, especially in the restroom. We walked to the back for the birthday area. There were about 6 tables lined up and 4 parties going at the same time. Organized fun! They had a Chuck E Cheese robot type on a stage dancing. TVs displaying birthday music videos and colorful helium balloons on each table. The hostess brought out pizza with cheese in the crust and chicken tenders, like 5 sauces, all yummy! And refillable soda cups. All the kids received a souvenir cup and a goody bag. Chuck E Cheese himself came out to greet the children and take pictures! This location was not super busy, but all kids had a chance to try out the games and the rides. If Chuck E Cheese would let me, I'd have my own birthday here! read more

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Great games !! Love the remodel. Clean place for the kids. Trampoline was a great idea

Went with grandsons ages 3, 6, 8. Not for a party. We went as soon as it opened but it got crowded within the first half hour. The machines, games and rides were fine, although several rides for the 3yr old didn't work. Because the card is for the time you pay for (for ex, we paid for an hour per card) and there is sometimes a wait for a particular game, conceding this isn't a bad system, it can be frustrating. We did a pizza lunch and it was fine for the type of place this is. The staff was ok; when going to collect the "prizes" at the end of the play hour, there was only one staffer who said she could only help one at a time. The line was quite long. Possibly would return, but there are plenty of other places we could go. read more

So very upsetting .my kid loved this place but just went down to rock bottom . Nothing works at least 3/4 of the machines busted .. Waited an hour and a half for a pizza .. The employees that have little care . If you're white your going to be ignored until an attitude comes your way when asking any question politely . I watched this happen to one family then mine . Pathetic really pathetic read more

They did a great job all the kids had a lot of fun they ate plenty of pizza and ice cream the servers were very attentive super helpful. It went just as planned read more

They limit entry during this pandemic. Hand sanitizers full. Limited food options which is fine. Didn't see staff wiping down equipment regularly . read more

Chuck E. Cheese - Arcades Near Me - Paramus, New Jersey

nice staff! great food, great environment to bring kids and famil, remodel looks amazing!

What a disappointment this place is. I grew up going to the one in Brooklyn next to Caesar's Bay and it was amazing. Always had a great time and never wanted to leave. Until they tossed us out and turned it into a Kmart. The one is Paramus is disgusting. The coin system and ticketing system is not favorable or easy to understand. The games are so close together and more then half of the games are five seconds or less. The tickets are pathetic. We spent $60 on the card and chased in a few thousand tickets. We walked out with a few plastic fake bugs and a bouncy ball. Complete garbage. The place was also overrun with undesirables. Lots of undershirts, tattoos and obnoxious parents screaming at the kids to get over here. Did see Eli Manning and his daughter playing basketball for most of the time. That was the highlight. Wouldn't return read more

Chuck E. Cheese - Arcades Near Me - Paramus, New Jersey

Seriously. Why are people being so negative about this place? Chuck E. Cheese is a child's heaven on earth. This was my second time (my son's third) and he and I love it. OK, yes some of the games were broken (maybe 2-3, staff was working on fixing them) and the location looks slightly old and run down. But SO WHAT!! Two hours went by so quickly and although my five year old was sad his time was up, disappointment switched back to joy very quickly as he claimed his tickets and chose his prizes. OK, yes the prizes are incredibly small and very cheap (we spent over 800 tickets in a tiny wind up rat) but again, this is KIDS HEAVEN. I never went when I was a child or understood the big deal, but I love how happy it makes my son and that's exactly what this place is about (KIDS) read more

This is one of those rare places that makes me want to commit suicide. My chick was absolutely starving and on the verge of passing out when we got to the Paramus Macy's. She had skipped lunch and by the time we arrived, she said she couldn't go on, not one more inch, to search for food. Unfortunately, the only food option within an inch of Macy's was this Chuck E. Cheese's. So, despite my stiff resistance, we wound up going in. This place is so bad, it actually gives me a headache to think about it. When you walk in, you are hit with a noxious combination of screaming children, uber loud video games, and crappy food stank. I was immediately woozy and wanted to run far, far away, but my girl soldiered on and headed for the salad bar, while I found a booth to collapse into. The food, as you may imagine, was unremarkable. There were some fresh veggies, but also a lot of gross mayo based salads, and some canned stuff like beets and beans all snug in tiny buckets under very fancy sneeze guard. It was also $9 which is a pretty bad value considering what you get and where you are. I don't know how anyone spends more than 2 minutes in here. Everything is just unbearable. read more

Not sure why the reviews are so bad for this establishment but my experience was GREAT! I helped my best friend plan his son's 7th birthday party here this past Saturday and both of the hostess were extremely helpful. He ended up getting the Mega Star package which pretty much included everything making my life so much easier! With this package each kid had 2 slices of pizza along with juice and 2 hours of unlimited play on their cards which only activated after playing the first game. This was awesome by the way because most of the parents arrived late lol Each kid also received a souvenir cup for future visits and they even had a piñata. What I didn't expect was the moms to go after some of the items in the piñata in particular the tickets for their kids!! Quite a sight but super fun!! The birthday kid also gets 1000 tickets and the chance to go into a ticket blaster machine to get even more. My advice is to make sure your party arrives on time since they do run on a schedule. All the tables for the kids parties are in one section so they are running on a schedule. This means that Chuck E Cheese himself comes out at a designated time to greet and take picture with the kids, the ticket blaster happens at a certain time and the singing of happy birthday is all coordinated. Overall, they have a smooth operation as far as birthdays are concerned. They even helped me decorate the table with the stuff I brought and I was able to put more goodies into the already packed goodie bags they provided. They also packed up any leftover food for us to take home. Only negative is that you do have to feed the tickets into a machine before redeeming any of the prizes which was tedious but all the kids had a great time and the food was pretty good too! We also ordered extra pizza and wing platters for the adults...all were yummy! Wings came boneless and with the bone in different flavors. We got regular, buffalo and bbq and everyone enjoyed them. So if you're thinking about doing a party here, go for it! They even have different themes for you to choose from :) read more

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They did not enforce masks at all and was overcrowded. We left it was so poorly managed. Grown adults playing video games not wearing any mask and neither were their children (5+) gross read more

I just want to say the staff here is great I encountered today. I went this afternoon for just a fun after school treat for my daughter, and it was mostly young women working the front, and these ladies were on top of it. They knew there stuff, offered helpful advice, and were very pleasant. This is my second time at this location, and the food was much better than expected, it's clean, and my daughter who is five had a blast! We even were waiting on line for a prize, and a young woman noticed we were waiting for a little (which was perfectly fine a little boy had some tough decisions to make on prizes), and she swiped her card and immediately helped us. She was super patient when my daughter was picking out some little frogs and some tiny dog surprise toys. I didn't encounter a single unfriendly or rude person who worked here. read more

Games are broken. Water spray games dont have enough water. Dream riders gun you cannot shoot either gun. Left afterburn game cannot turn left. Right afterburn cannot shoot. Super big rig game you doesnt have rope. I give up. No wonder i still have money on my card from 6 months ago. Homer soccer doesnt record goals. Over half of the ticket redemption machines broken. And it always smells like stale cheese in here. I see the comment below, I think it is you that needs to contact guest support to help you. read more

An employee REFUSED to let me leave because he suspected me of kidnapping my own son, even though our UV stamps MATCHED, meaning we came in together. No explanation. No apology. I was infuriated, embarrassed, inconvenienced... My son is autistic and during this whole ordeal, I had to hold his arm to keep him from wandering away. My wife, just having knee surgery, was waiting in the car for me, in pain, just wanting to get home and I had to deal with this garbage. The employee would not let me leave (actually put up a barrier!!) unless he saw a photo of my son on my cell phone from "a different day." I asked if he would call the cops if I didn't have a smart phone... He said YES!!!! Insensitive, untrained, unapologetic... I really don't need this in my life. I AM DISGUSTED. read more

Worst location ever. Super crowded, everyone is on top of each other. They messed up my kids wrist bands and I came back up to the counter literally 30 seconds later and they acted like they didn't know who I was. Then, once everything was finally fixed I asked to step outside for some air as it was a million degrees inside plus the masks and I was told I couldn't leave and come back in bc they were at maximum capacity which makes Sro sense. Never returning. Staff was super unprofessional. read more

Its a fun place. But beware-THEY WILL SELL YOU THINGS YOU DON'T REALIZE THAT YOU ARE BUYING-Like the cute cups by the register which clearly say, without reading their fine print, $1.79. But when you get the receipt you will have paid $4.79. And they will sell you a$2.00 bracelet that you don't need. Doesn't sound like much but its annoying. And too bad because other wise the place is fun. Just beware the extras and READ YOUR RECEIPT! read more

Went during the week. It wasn't crowded, however for some reason the food took almost two hours and when it arrived half the items weren't there. We were ready to leave so I went to ask for a refund and they were nice about it. Management did remedy the situation and the staff was really nice however they need better quality control and communication with customers. Also note, a side order of fries which was about $5 was barely enough for one person. When we questioned the amount we were told it was "weighed". We were told the same thing as we ordered the family wings and only received enough or 2 people. Literally 10-12 wings. Its tough because in the past the portions were larger and less money. Would go again just so my daughter can play games, but eat elsewhere. read more

I'm not sure why this place doesn't have more stars. I legit drive 35 min to come here bcus the one by my House is a mess. Ofc it's Chuck E. Cheese so it's never really perfect. But they keep it clean. We enjoyed ourselves. Staff was friendly. read more

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I love this Chuck E Cheese, the staff is so friendly, and they keep it very clean. My daughter is a regular there, and we take my son for Sensory Sunday's, and they are always welcomed with open arms. Since my daughter loves Chuck E. Cheese, we decided to book her birthday party there, and we have to say that everything went great. The staff went above and beyond, thank you guys for everything that you guys do, and we will see you again tomorrow for Sensory Sunday. read more

Chuck E. Cheese - Arcades Near Me - Paramus, New Jersey

My daughter and I thought we should try this place out. Well we are probably never coming back. The pizza took over 30 minutes to come out and it looked like it came out of an easy baked oven it was so small. Then we asked the manager ( Dave) if I can get seltzer in this cup. Very rude said in reply. You can get whatever If you pay for it. Then he also said that he doesn't Know if he has seltzer. So I said ok do you have water. And he said I don't know. I expected more from this place because I used to come here as a child. It was very fun. But now this is horrible. Plus, you only win 4 tickets a game and the prizes to try to get are 1000 tickets!!! How is my daughter supposed to get anything she wants when a ball is 1000 tickets. Expected more. read more

Chuck E. Cheese - Arcades Near Me - Paramus, New Jersey