Stopped by here with the kids on a Friday night. It was soooo busy but the workers were attentive and tried really hard to keep the line moving quickly. Only one game was not working which is pretty impressive. There's a good variety of games to suit the little ones to the adults. There's also a free obstacle gym thing for the kids to run and climb which nice because the other locations charge to go in the jump area. The place was clean. Kids were behaved and it wasn't loud. Prize selection was decent. We didn't eat so I can't comment on that. read more

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Not a fan of the food here at all. We came for a birthday party and they had pizza and chicken nuggets as well as fries there. The pizza was okay. The nuggets left much to be desired. Very greasy and overly salty (and I like salty!). The fries were burnt. That being said, we didn't come here for the food so it's not docking that many stars from this review. The games here are fun. I like that they have a trampoline area. All in all, we had fun, and my son enjoyed the pizza, but for adults, I recommend eating before coming. read more

Chuck E. Cheese - Fun game - Pizza Near Me - Santee, California

Really helpful and patient with checking out getting our kids prizes , unfortunately my daughter had open her bat with the ball that I've purchased she couldn't wait to open it sadly she was battling and the ball went under the soda refresher fountain , Max was really kind and replaced it with a new one. read more

Chuck E. Cheese - Pizza Near Me - Santee, California

We held my daughter's 3rd birthday here in February and it was great! The staff were helpful and supportive and the facility is still very clean! Would definitely recommend hosting a bday party here if you are looking for something fun, easy and family friendly. read more

Little pricey but the monthly pass works for my 7 & 10 year old to just have some fun. Food isn't Filippis pizza but the kids always have fun. Manager was cool even though the teens working here couldn't care less. It isn't about the customer anymore so kinda just gota adapt instead of complaining. I think the way complaining parents treat the kids working here is why they have attitude. As a mother of kids ages 18-7. Gota learn to talk to the kids and hope it works and not take things so serious. They are learning like we all did. Overall my fav CC location. I drive from Carmel Valley way over here so that says something. Could have more games but I'll email the CEO in hopes he hears. Fingers crossed. read more

Attended a birthday party here on a Wednesday night. Super chaotic and understaffed. Salad bar was not refilled and our party did not get to enjoy it. This was the case for 1 hour. No salad. Staff said it would not be refilled since there was no more salad prepped. No one was checking children at the door. What a waste of time and money. Play cards were distributed late and pizza came out late as well. read more

Chuck E. Cheese - This was the case for 1 hour. No salad. Staff said it would be refilled since there was no more salad prepped. - Pizza Near Me - Santee, California

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The establishment itself was kept up & appeared clean. The issue & my main complaint is it seemingly to be understaffed. On. Saturday morning between only 10am- 11 that's the only time I was there. You'd think they would have the most staff on a Saturday morning. Took a long time every time assistance was needed. read more

Good and bad: they don't really police the soft play area. I get it, there's not enough staff to be paying attention. So big kids, kids without wrist bands, and kids with shoes on run in the play area without any worries. It's cool if you don't care to teach young kids about rules, but may be hard if you have younger kids who you pay the wrist bands for. read more

I can definitely see why these places are going bankrupt. Understaffed, moody teenagers in charge. Really dislike coming here but my daughter enjoys the trampoline and pizza. If I had to say something nice I'll say it's kept relatively clean which is good to see but the staff and food are terrible. read more

Chuck E. Cheese - $18 for this?! They tasted just like Tyson frozen which is probably what they are. - Pizza Near Me - Santee, California

12.99 for a salad bar, the salad bar was not constantly full, no other options to constitute a 12.99 salad bar. Online says 8.49 but when you go there its 12.99 for what? Used a coupon to upgrade our medium pizza to a large, that was a scam by the time they charge you for each topping and deduct $3 off the total your paying 22.99 for a large. No savings. Purchased a 60 mins game card expensive at 35 dollars. Card was not activated by the time they were able to help us and trying it on games we lost 15 mins of game time. When we finally got a card the minutes already started from activation at the register and not at our 1st game. Parents were not watching their kids, high pitch screaming, shooting adults with toys and not their own parents. Kids ate our pizza while we went and played games, walked past us on the long booth and sneezed on our food. I asked for salt and pepper was told they dont have that. But upon asking for a box there were salt and pepper shakers at the pickup window. read more

Chuck E. Cheese - This is their version of an acceptable 12.99 salad buffet. - Pizza Near Me - Santee, California

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Hosted my daughters 5th birthday here last month and I was pretty disappointed. We did the Mega Fun package which I feel like the price was fair but our experience was lacking. Our host was nowhere to be found unless she was rushing me to the next activity and we also cleared our own table (plates, napkins, etc). They advertise two hours of gaming but you really only get an hour because it takes time to eat pizza, then they pull you for the "birthday show", and the lame ticket blaster. We scheduled her party for Saturday right when they open (10am) and there were 3 other parties happening at the same time. The birthday show was a joke and Chuck E never even took pictures with the kids or even just the birthday kids. He did his little dance and waved bye and left. They also sang happy birthday as a group including all of the other birthday kids and I was still trying to light my daughter's candles when the song was over. (Host apologized about giving me a faulty lighter). Very dissatisfied with this party visit. read more

Kids birthday was an ease. Not a problem to arrange and was a little pricey. So worth it not to clean.

Came on a random Monday evening around 7:30 pm with my son and my sister and her family. My sister had a pair of 2 year old (twins) and a 5 year old. When we got there, the place was pretty empty, which was great for us! We ended up ordering a few pizzas and some salad. The wait would be at least 20 minutes, which wasn't too bad. Once we received our food, the pizza was great. I did have the salad to be a little more healthier and was a bit disppointed they didn't have other toppings such as sunflower seeds and hard boiled eggs. My son and nieces did enjoy their time at this establishment. I have been to all Chuck E. Cheese's in San Diego and this one is the best one that my son and I have been to. Maybe it was because it was the time that we went. We liked that it wasn't crowded and that it was clean. All the machines were also working and the workers were very attentive. read more

First time here and spent 44.00 for large pizza, all you can eat salad and 1 drink. Which the soda machines were down so only tea. The pizza we got was stuffed crust and it was ok nothing fancy. Salad bar was decent plus there is fruit. I thought you would get extra points but that's not the case. For being a brand new place it was clean lots of games. To buy time or points it can be costly so be prepared for that. Very colorful lots of TVs with chuckle cartoons. Employees can't say much it's a job . They stamp your group so that way everyone is safe. read more

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Who doesn't like Chuck W Cheese ..definitely updated from when I was young ..refreshed play area ..and decent games ..this was a play trip only and didn't try the pizza ..good value for one hour of play ..recommend ! read more

Chuck E. Cheese - Pizza Near Me - Santee, California

Although new building and good amount of games etc, it's always understaffed. Salad bar always near empty; needs maintaining. Line at check in desk or check out where the check stamps. Food ordets running late. Overall they should invest in more personnel. read more

Had my son's birthday there last weekend and it went smooth due to the manager Gloria that was helping me. It was a Friday afternoon so it was busy with long lines but Gloria was able to assist me and the other customers in a timely matter. Salad bar was delicious as always with lots of options and pizza came out fresh and hot. My husband was craving the wings by the time we got home! It's a newer location so ALOT nicer than some of the other locations we've been too. They have a playground area that required grip socks for the kids which can also be purchased at the front. read more

We had a small birthday party for my son here. Aaliyah was our party host and she was amazing and attentive and let us go with the flow of the kids for the timing of the party. The games were really fun and the kids had a blast. We would definitely recommend the birthday packages, such a great deal! read more

Gloria the manager very accommodating and very nice. Took care of our party for my daughter's 3rd birthday. Food was great and the kids enjoyed the variety of games and large play area. read more

Customer service was excellent. Pizza was ok, the salad bar was nice, the chicken wings were good. Very clean with good price on arcade games. Wasn't crowded, even on a Friday night. read more

This place isn't great. Half the games are out of order. Some of the others will take your credits and not let you play. The minimum purchase price for a game card is $23. You have to have their special socks in order to use the play structure. read more

I come here quite often, but this past one was not that great. Specifically, a guy named Marvee. We were waiting to get a clean salad bar plate, and he had noticed us, but just ignored us standing there, so I went over to him on the other side, and he was looking at the toy wall with what appeared to be a manager of some sort. I said to him excuse me, can we get a new plate, and he turned around and very rudely said, "yeah just a minute," and went back to working with the manager on the toy wall. Chuck E. Cheese was my first job 20 years ago, and that would have never been OK back then! They have no standards now. Another thing to mention, is I will no longer be purchasing the additional wristband for kids to jump on the trampoline or go down the slides. There is no point in me paying every single time, when nobody else pays for the wristband, and it is not enforced. There is no attendant making sure that every child actually buys one, so why should I pay the $15 for that? I counted 30+ other kids who were either jumping or going down the slide and they did not have a wristband. This is just poor planning! If you are going to require people to buy those wristbands, then it needs to be enforced for every single child! Definitely will not be purchasing one again since the past six times I have got one, It was just a waste. The person who we placed our order with, was also not friendly, but I did not get his name. It was a guy dressing up like a girl, and had a black longer hair wig. He seemed very annoyed to even help us and acted like it was such a bother to take our order. For reference, we were in there on Sunday, December 29, around 12:30 PM. Chuck E also never made an appearance at all, and we were there from 12:30 PM until 3 PM. I would definitely not recommend this location read more

Team santee. Let me tell you. My family and I keep disappointed in you. Came in December for my sons bday and the younger ladies had the WORST attitude . No one wanted to help. I asked if they can chnage the diet and one ignored me, I stood there and said "so can someone change it?" The. She looked at me rolled her eyes and said we already did. LOL so I said we'll it's coming out clear then she said we'll were out! Um, didn't you just say you just changed it ? Now all of a sudden your out? Hmmmm.. walked away. Got attitude trying to find someone to get prizes for the birthday boy. The girls just act like they have the worst job ever! No smiles EVER!! I came back in Feb for a school /pta fundraiser. It was the Worst time ever. There was so many dirty tables with no sitting on them.. pizza all over the floor(yes I know it's not the workers fault) and no toppings for the salad. The workers still had the SAME BAD attitude. Bad enough for my 5 year old to ask me why is she being mean!! There was a young lady that was running around all smiles super friendly and going above and beyond! I completely forgot her name but I told her thank you for being on it and running laps around everyone. She was pretty much the only person that helped me family from check in, salad, pizza pick up, to go box and prizes. She was great I will go back just to get her name and update. YESTERDAY my nana took my son for a random treat they got pizza and played some games. He was soooo excited. He walked through the door with no smile!!! He said "mom I cried their today because no one wanted to help us pick up a prize!" I called my nana and she said yes she was pissed because one girl wanted nothing to do with them because she was on lunch,didnt help to locate anyone. The other knew someone was behind the door and knocked a few times and no one would come out to help. So my nana and son left. To have my son cry after all his hard work getting ticket to get a treat !! Beyond disappointed!!!!! 3 trips with a bad experience and my family is not.planning to return and it sucks because my son loved it when it opened and now. Walking in that door is bad.. you NEED a undercover corporate staff to come and fix this location because it's NOT OKAY AT ALLL!!!!! read more

It's a good location and clean. We have the fun pass, it's a great deal! But, my 4-year-old son is always in a bad mood at this location. The music is way too loud and he gets overstimulated right away. For this reason we usually go to the La Mesa location, it is much more mellow. read more

updating as we have discovered sensory sunday. thank you cec for acknowledging kiddos with sensory issues and accommodating them. Will definitely be back for this! read more

Recently went here for a birthday party and I thought it was great. The staff was friendly and attentive, the food was good and we even got to take pictures with the mouse. I like this place because it is clean and good for kids. Definitely didn't have a negative experience like some on here. Definitely will be returning. read more

We love that we have this in our neighborhood, however, they are severely understaffed. We wait to get in the door, then we wait in a long line to order because they only have one person on the registers. Then when we need a toy from our tickets we wait forever for someone to come to the counter. I don't ever get out of there without spending less than $150 for just the basics - yet - I get no service. read more

I was pretty excited we no longer had to drive to Point Loma but I may still have to. Took 20 min to process our order because their system was down. They said pizza was taking about 45 min to an hour... after 1 hour and 20 min, checked on the pizza... they said 4 more min. Went back 15 min later and they said they had to remake it... finally got the pizza after 2 hour wait. Asked for a fork for the wings I ordered... they have no silverware (how is that possible at a restaurant lol) Took my daughter to the restroom, there's no toilet paper. I will say the the employees were very kind so I'll have to blame management. read more

This place sucks big time!!! The quality of the food went down hill, I ordered food and the fries was cold!! It only had enough to cover the bottom of the plate!! They said that it was about 8 oz of fries per-order!!! Okay I don't think so!!! I can get more fries at McDonald's and it would have tasted better! The chicken wings was not deep fried and looks like they boiled it and threw some sauce on it!! The quality of the game sucked as well!! I don't know if this place will stay open for long unfortunately please do better !!! read more

So glad they added a Chuck E. Cheese in town, my family happens to go often. I will say I was a little disappointed when the app was malfunctioning and not allowing me to scan my receipts for my points and the staff refused to assist but I'll still be back with my kiddos. read more

Smaller then the other chucky cheeses I've been to. Food prices are ridiculously expensive. Paid $18.49 for wings. Eat before you go. read more

Chuck E. Cheese - a receipt for a restaurant - Pizza Near Me - Santee, California

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I can tell this location is fairly new, looks very clean and everything looks new. Staff was friendly and the pizza was yummy. The only down side is that there is not much for the toddlers to do. They have some cars they can ride but that's all. It seems like it would be better for older kids. read more

Not as cool as the Chuck E. Cheese's of old...but at least we have a place to take our kids now.

I was helped to today by a wonderful lady named Sydney, me and my husband and daughter came in for spring break instead of going to sea world because it was way to cold outside , she helped us get a gold pass in which saved us a lot of money and was very kind and courteous, it's our 4th time here and never met her before but I am glad she made our visit pleasant , I will come back here once a week most definitely, also the store manager was very nice when I mentioned how great Sydney was .. I'm also so glad they added the trampoline area so awesome ... thank you to all the wonderful staff there they all had smiles and were on top of their service, especially Sydney .. read more

The food at this Chuck e Cheese was bomb. Their service and everything was the best and food was within our hands in a matter of minutes. Music was okay, lights were good, and it was pretty clean. My kids enjoyed their time. There was one worker name Lashandra. She was the best. She kept helping everything with the best and most positive attitude. My whole family was amazed from what everything we were receiving. It was like first class. Thank you to the staff of Chuck E. Cheese for the spectacular service! read more

We had our daughter's 2nd birthday party here and it was fabulous! The kids ranged in age from two to seven and all of the kids had a great time. The food was delicious, the employees were very friendly, helpful, and kept the party moving along in a timely manner, and the variety of games was awesome! This location was very clean on the inside and I felt really great about letting the kids run around and have a good time. I'm excited to have a place that I can bring my daughter regularly where she can have fun and play games that are conducive to her age. We will definitely be returning soon! read more

The employees are very patient and kind. I downloaded the app and have earned so many benefits.

We had a birthday party here last week for my daughter's 6th birthday with about 25 kids and 20 adults. I reserved the party online and was able to increase the # of kids over the phone with the staff there since the website wouldn't allow it. Our party host that night was Hailey and she was great, when I arrived she gave me a breakdown of the schedule and ordered our food for us. The kids had a blast and everything was organized and on time. My daughter had an amazing birthday with her friends. Also, everything is new and clean. Thank you to the nice staff for making the party fun. read more

Went to the new Chuck E. Cheese in Santee tonight and my kids AND I had a blast! They have a special for the month of Oct... Buy 60 mins, get 30 mins free! It was worth every penny! I even played lots of games with my kids and they both had over 1,600 tickets on each of their cards. The games are for 13 yrs and younger. BUT older kids can play too! The party area looks like for young kids for sure. My boys are 9 and 7 yrs old. The pizza looks yummy and salad bar looked good. Very clean! There were two workers wiping games down constantly. Will go again this month! read more

Great atmosphere. My kids had a blast! I didn't have very high expectations for the food, but it was decent! Salad bar was fresh, pizza was good. read more