I need to mention that I frequent this location many times. Perhaps two to four times a month. I have never had an issue and the food has been spot on. This review is definitely a first for me.
We had guests that drove 3 hours to visit us and we decided to go to Chucks for dinner. I boasted that the steaks are usually cooked spot on. It was the worse experience I have every had at a restaraunt.
I have to point out the place may have had 1 party of 2 in dining and a few parties on the bar side. So it was not busy.
It took over 1 hour for our food to come out. We told the waitress we have been waiting an hour and she said that we ordered late and she will check on it (Like it was our fault). She then came back and said we were right and she was sorry. We had not eaten from the morning and we were hungry. My guests had the steak and lobster and the veggie burger. They had no issues with with their food ( Just the one hour wait). I ordered the Porterhouse steak and my wife had the BLT club. They forgot to put in the bacon in the BLT (That was no a big deal). I asked for medium and the steak came back 60% of it well done and 40% medium. I sent it back and I was ambushed by the chef and waitress who brought back my steak to me (With a deeper cut) and told me it was correctly cooked. They offered to cook another steak however I did not want to wait again (I already waited an hour). I said just leave it. I took the first bite and the steak was cool to barely warm. It was dry and not juicy. My guest who is a chef (30 years experience) said that it looked like the steak was sitting for a while. I sent it back because I just couldn't eat it. Again they did offer to cook another steak for me. They also comped us 25% off the bill. I had no dinner (I didn't want to be the only one eating while my guests are done). It was time to pay the bill and we could not find our waitress. We waited 20 minutes and at that time we called over another waitress who cashed us out. As we were leaving, we saw our waitress coming out of Tim Hortons. Lol. We had a chuckle to tell you the truth. Long story short, we feel it was the waitress that was not attentive and not a reflection of the restaurant. It's not going to deter us from coming here again but we will avoid that waitress. I must say the staff is amazing there, the food is excellent and it alway comes out timely. This I feel was a one off. Hopefully next visit will be awesome like our previous visits. read more