*Update: I normally give second chances to restaurants that I give not so good reviews to, especially ones that I see room of improvements and potentials with a good solid brand.
Considering my bot so good experience at this location, I went again for a second and final chance at this location.
We arrived on a busy Saturday night, were told that there is a 45 minutes wait which was normal considering how busy the place is. We waited for about 10 minutes and we were called to the table, so that went better than expected.
In terms of 'service' which It was a major flaw last time, it has improved dramatically, our server Rick was on point, professional and helpful.
The food though seems to be going down in quality time after time at this location.
We ordered Nachos with Chicken to start, the Chips were stale, the cheese they now use seem to be some cheap slices chess, none of that original mozzarella mix! Few pieces of chicken, and it literally had only few of the other toppings! I had to fish for the peppers, tomatoes, etc...
I also ordered a NewYork steak, I asked for a baked potato to replace my mashed potato, and server said I Can't do that?! Why not? Not sure!
My mashed potato had ZERO seasoning and tasted very flat!
My steak that I ordered medium rare came more of a medium/medium well.
Side of vegetables were simply steamed vegetables with zero flavour and seasoning!
We also ordered salad with chicken, again zero flavour, flat dressing!
Jack's used to be the leader in this category of restaurants! Whatever happened to your menu, your flavours! Such a shame to see a great brand like this go downhill, or at least this location specifically, as there are other locations that do much better still!
My original 2 stars rating unfortunately go down to 1 Star now, and this will be the end of it for me at this location!
So unfortunate!
...........................
A very bad experience!
The 2 stars are only: 1 * for the assistant manager on shift for trying to make our experience better, and the other 1 * for a server named Sarah, who got assigned to our table to fix things, she was nothing but professional and great!
Starting with the host, the minute we entered the restaurant, she was neither friendly nor professional..while the other host guy next to her was clearly trying to patch things and being way more professional.
We were taken to our little table all the way to the end of the restaurant literally by the kitchen door, stating that all booths are reserved! We were there for about two hours, and none of these booths got seated, and the restaurant was maybe 40% full in and out!
We get our server 'Jeff' very quickly, greeted us and took our drinks and appetizers order. And that was the last time we ever saw or heard from Jeff. This guy was M.I.A , at least on our table as he was serving other tables all around us. After about 15-20 minutes, I had to stop one of the guys walking out of the kitchen, since I can't find my server! And told him about the appetizer, which then came out fairly quick after I asked..about 5 minutes.
Then the drinks never came, I had to hunt another server 'Sarah' and asked for the drinks that never came and to locate and call my server!
Again, the server never came! However, Sarah took over our table after that as advised by the assistant manager on shift. Who came and personally apologized for the experience, and offered us some discounts, which was a good touch from him.
Sarah on the other hand, was an example of what a great server is...professional and treat her guests with a smile, very helpful, friendly and aware of the menu inside out!
The food itself was mediocre, the menu have changed recently, so some of the classics are missing, plus the flavours are all over t read more