Green Valley Storage is awesome...the owners are so nice...quick to answer questions and very…read moreaccommodating around my schedule. The climate control is what immediately drew me in, and when I went to see the units, they were spotless ....immediately signed up. The location is very convenient with easy in and out..I highly recommend Green Valley storage!

We needed storage for my elderly mother, who moved out of Creamery Brook Assisted Living. Green…read moreValley Storage is right down the driveway. We contacted the owners, and they met us there in 10 minutes. They showed us the available storage units, and we rented two units right then and there. The Storage is brand new, climate-controlled, and as clean as a whistle. When it came time for the move, they gave us use of their moving trailer. They met us at 8 am at Creamery Brook. We loaded it up in two hours, and then they drove it down to the storage facility. All at no additional charge. These are fantastic people and provide wonderful storage units. We can not recommend them highly enough. We rate them 5 Stars for good reason.

Deb helped us with selecting the right size until. The units we looked at we're all clean and it…read morewas conveniently off the highway easy access all around great place. Thanks Sean T

Currently storing some household items here. The manager Debbie is very pleasant and thorough. We…read morewere shown 2 different sized units to decide what we needed and given the prices. Units are just a typical cube of space, nothing special, which is fine. Some have lights but some the lightbulb has burned out and was told they won't be replaced. Have 24hr gates access, requiring a passcode. Prices are much less than renting a Pod or other storage unit that stays on your property. If the location is convenient to you, I'd recommend it.

I am renting a 10'x10' climate controlled unit while I wait for senior housing. I have never had a…read moreproblem with dampness etc. They keep the property very clean. I would recommend them to anyone.

In mid-April 2025, I rented a climate-controlled small unit as I was beginning the process of…read moreselling my home. Between late April and the end of June, my family helped me store items in the unit. These were not material possessions--they were deeply sentimental. My daughter was born with health issues, and the items included her medical gifts from CT Children's, her baby clothes, and a few miscellaneous furniture pieces. As my home was in the process of selling between late June and July, I hadn't returned to the unit until Friday, July 25th. When I entered the "climate-controlled" building, I immediately noticed the hallways were very cold. But when I opened my unit, I was hit with a gust of warm, humid air. At first, I was slightly annoyed, thinking my family hadn't stored many items in this unit--especially since my other climate-controlled unit in Thompson, CT, was getting full. As my mother and I began moving things around, I quickly realized something was wrong. All the boxes were damp, and the plastic totes had a sticky, wet feeling. Then I saw it--mold. Mold was everywhere, covering all of my belongings. Let me be clear: these items were not stored in a basement. They came directly from my home, which had just passed inspection with no signs of mold. These were everyday items from a clean, safe environment. I took photos and videos. The unit had no ventilation--none. The longer I stood inside, the hotter and more lightheaded I felt. The walls were brick, and there was insulation at the top, but no airflow whatsoever. I immediately called the front office and left a message, as it was after 5 PM. The next day, the manager--who was very kind--called me back. After I explained the situation, he told me that mold wasn't covered. I explained again that the mold could not have come from my belongings. These were my daughter's irreplaceable items. He said he would speak with the owners. In the end, they refunded me two months' rent and offered me a free unit. But I would never accept that offer--I have zero trust in this facility now. I trusted them to protect items that meant the world to me, and I was left feeling dismissed and heartbroken. I rarely leave negative reviews, but I feel compelled to warn others. If you want your belongings kept safe, look elsewhere. The owners clearly do not care about their customers. Even when presented with clear evidence that their "climate-controlled" unit had no ventilation, they did nothing meaningful to make it right.

Schedulers were friendly, responsive, and flexible And even accommodated a change in schedule…read morewithin a week of the scheduled move. Moving crew (Ronilson, Colby, and Felton) arrived on time and did a full days worth of work in about 5 hours. They did not take any breaks or slow down and were extremely attentive to the items they were handling. They even unloaded an entire shipping POD for me at the end because of how ahead-of schedule they finished he planned move. These guys were awesome!

Jose, Emmanuel and Nyair were great! Hard working and…read morecourteous! Highly recommend this company!

Poor business practices and uses young and untrained labor to handle your valuables. Workers are…read moreexploited and expected to work what should be an illegal number of hours in a day. On my son's 2nd day of work, during his "training/orientation", he packed and loaded a house from 7a - 4:30p and then drove 2 hours to a house in NY to unload it! At 10 pm, they told him if he didn't help unpack then they wouldn't give a ride home AND that he couldn't leave because he needed an escort off the "base". He panicked and called us and we ended up getting the West Point police to escort him to the school exit. At 11:30p he got an Uber to Fishkill, NY where his dad picked him up and they got back to West Hartford at 2:00a. It was a horrible experience for him and makes me really question how they run their business. Also, they weren't even going to pay him for the 29 hours he worked over those 2 days! We finally badgered them enough that they paid him for 16 hours...so add what I have to think is wage theft to the list of questionable tactics. I would never recommend anyone work there or hire them to move ANYTHING!

Disrespectful workers and damaged multiple items without responsibility, disappeared after filed…read moreclaim, every time I call them says the one in charge my claim in not there and they will call me back but never did