This company is CLOSED. I tried to get a quote for home insurance. I've called and emailed several…read moretimes. No one answers the phone. No service. Can't speak to anyone.

With our mortgage contingent on securing homeowners insurance for our new house, I was referred to…read moreMike Cheng by a family member. Mike responded to my first email and ghosted me after with no response after several follow-up emails. Mike, if you're not interested in my business, just say so. You're holding people up who think you're working on a solution for them when you're really not. Poor business practice and nonexistent customer service.

I would like to share the excellent service I recently received with…read more Clarissa Barrientos Dominguez at the Sunnyvale Office of Allstate on Remington Ave. She was very informative and helpful in understanding my concerns but also providing a solution. She did her very best to try and find ways to help lower my car insurance rates. Thank you, Clarissa! While, I am still struggling with the increases in California rates right now, I truly appreciate your efforts in helping me!

Domonique went extra mile to help me find the best policy. Easy to talk to and easy to get in touch…read morewith.

Jaime has been super helpful with obtaining our rentals insurance. Easy, smooth and super friendly…read moreprocess. Thank you!

Horrible customer service! Our local insurance broker sold his business to Acrisure. Over 4 days…read morehave called and have told I was anywhere from 5th to 31st in line with the average wait time exceeding 200 minutes. I left my phone number for a call back 3 times and have heard back as yet. Clearly they have expanded and made acquisitions that are far beyond their ability to service their clients. I'm now working with Mercury to find a new broker, one that can be responsive to their client.

It is without hesitation that I highly recommend Catherine Chen & Jessica Lopez-Garcia for their…read moreoutstanding insurance services. After 6.5 years of remaining a faithful customer, I have thoroughly enjoyed their excellent services, and I completely trust them. I have been treated fairly and honestly when consulting with them regarding any needs or questions that I may have. I am always informed of whenever I am eligible for any discounts; especially when considering my 6 policies where I am getting the most value for my money. I also find the parking that is adjacent to the office to be so convenient, please see photos. I am completely satisfied with their professionalism and insurance products, and I look forward to renewing all of my 6 policies every year!

Jessica was incredibly helpful, professional, and responsive throughout the entire process. She…read morewent above and beyond to assist me with my insurance needs, and made everything smooth and stress-free. I highly recommend working with her!

I was involved in a hit and run and was extremely upset with the situation considering the car was…read morenew. I was helped by one of the agents, Thuan Tran, who calmly helped me with the issue and made sure I was taken care of. He explained the process that needed to be done and answered all the questions I had. Throughout the process of fixing my car and dealing with the estimator, Thuan would call in to check in to see how I was doing and see if I needed help with anything. I thought that was really nice of him. If you guys want a professional and caring agent who makes all these stressful situations become stress free, I recommend to go with him.

I received a 2017 CoveredCA Renew and Open Enrollment/Dental Plan email from her. I responded…read moreimmediately with an inquiry on Tuesday, she replied on Wednesday. I replied with another inquiry, no respond. I sent a follow up email on Thursday, no respond. I called her office on Friday at 1pm, her receptionist says she's out of the office but she'll be right back, she took a message and got my number and said Wenwei will get back to me when she gets back. No call back and still no respond. 12/5 UPDATE: Wenwei called me this morning and went over different plans. She said she didn't receive my emails. But I'll change my rating to a 4 since she called me back and spent time going over different plans. I will change her rating again to a 5 once we finalize everything. 12/17 UPDATE: Not consistent with good customer service. I ended up purchasing from www.benefitsstore.com (recommended by my board).

I recently met with Laurie, who will be our new State Farm agent. Our former agent retired after…read moremany years, and both my parents and I had been with him for a long time. His staff was wonderful, so I was naturally a bit concerned when State Farm informed us that we would be transitioning to a new agent. Christy reached out and invited me to meet in person to review our policies and discuss any questions or concerns we might have. During my visit, I met with members of Laurie's team, Maria and Kim. They immediately made me feel welcome and were both friendly and personable. Maria carefully reviewed my policies and suggested a few changes that could be beneficial. There was absolutely no pressure to make any adjustments, which I appreciated. She also let me know that my auto insurance rates would be decreasing, which was great news. After our meeting, she promptly followed up by email to answer questions I had about jewelry coverage and provided links to companies that specialize in insuring jewelry. Overall, I am very happy with my new agent and the entire team. The professionalism, responsiveness, and personal attention I received made the transition seamless. I look forward to working with Laurie and her team for many years to come

Laura and Christy were great to work with - highly recommend for car, home, and life insurance.read more

Such a Amazing staff ,, Friendly ,,helpful in every…read more Thing you need for your insurance.

Aaron and his office staff are the best. It is so easy to contact them and they are always willing…read moreto help. Heck sometimes it's just talking about family and general life!! Brigette is very professional and always polite! But she likes and listens to a good story. LOL Need insurance help contact them!!

knowing Mr. Robert Ju for years always admire he's wonderful working skills, today i made a call to…read moreask few questions, Mr. Ju answered my calls, not only he's so professional he's also super friendly too he answered all my questions very detailed, i 100% recommended anyone who's looking for a good insurance agency to contact Mr Ju's office.

If there is an option to give 0 star, I would have give them no star at all. The agent who didn't…read morewant to give me his name was very rude. He told me they can help me get Obama care, but late he said they stopped doing Obama care and hanged up on me without any explanation. He has no respect to his customers.

had my homeowners insurance through farmers already address my auto and saved money! Alicia was so…read moregreat!

Kiana who helped me through the process was awesome. She kept in contact and was prompt. She…read moreamended the quote and was able to get it through in a timely manner.

From the very beginning of our working relationship, Carey has gone above and above to provide top…read morenotch customer care. I say customer care because she goes above and beyond service. She truly cares about her customers and it shows in all she does. To anyone in need of an insurance agent, Carey gets my highest endorsement! Thank-you, Carey!

Great service. Insurance is a minefield of issues, but Carey is there to handle all that. She is…read morevery clear and frank on explaining the details. This is a personal relief for me.