This company is CLOSED. I tried to get a quote for home insurance. I've called and emailed several…read moretimes. No one answers the phone. No service. Can't speak to anyone.

With our mortgage contingent on securing homeowners insurance for our new house, I was referred to…read moreMike Cheng by a family member. Mike responded to my first email and ghosted me after with no response after several follow-up emails. Mike, if you're not interested in my business, just say so. You're holding people up who think you're working on a solution for them when you're really not. Poor business practice and nonexistent customer service.

I had a great experience working with Jaime on my umbrella insurance. Jaime took the time to answer…read moremy questions (20+ question through 5-6 email conversations) clearly and helped me get the coverage set up correctly. I really appreciated Jaime's help and would definitely recommend her.

We have been trying to reach someone for months about our policies. No one answers. I was able to…read morefinally reach someone last week who provided our new agents name and email and my husband called and alo sent an email. No response! I am leaving a yelp review in hopes this will cause someone to reach out or provide a number that someone will answer. I see the owners message but there is no way to reach him by selecting his profile. Marc if you see that please contact me.

Jacky Yip was fantastic to work with! He helped me set up my Home, Auto, and Umbrella insurance all…read moreat once, and the total cost was actually even lower than my AAA Auto Insurance alone--with comparable coverage! Jacky was incredibly patient and flexible with my busy work schedule, and made the whole process easy and stress-free. Highly recommend Jacky to anyone looking for an insurance agent!

I came to Sunnyvale to get my renters policy and Valentina help me she is really helpful and…read moreprofessional I really recommend her

My husband and I have been insurance clients of David since September 2020…read more My husband and David use to work together in the Pharmaceutical industry for many years. David always was very diligent with compliance related matters and was up to date on all regulations and compliance related matters related for shipment of pharmaceutical products to various states. Since he is now in the insurance business, he guided and sold two nice life insurance policies to my husband and I in September of 2020, we are truly grateful for his help and are very happy to have these policies. David is truly a very professional agent and person and never mixed his friendship with business, he presented himself with the highest integrity in dealing with my husband and I during the purchase of the life insurance policies. I/we are always happy to refer him to our colleagues and friends for insurance related services, he is simply the best.

Simon is awesome. I found him 7 years ago when. I was seeking medical insurance for my parents. He…read morealways reply to my e mail with answers and advices. He provides top notch services. Very efficient. I strongly command him and continue to refer people to him.

From the owner: Our goal is to assist our clients achieve their financial success by implementing strategies with…read moreinsurance & retirement plans based on our 37 yrs of expertise. We specialize in 401(k) rollovers that will provide you lifetime income. Our staff are also bilingual in Cantonese & Mandarin.

Let's be real. Insurance companies are crooked. My car is getting older every year yet my…read moreinsurance rates are climbing every year despite my excellent driving record. Home insurance is no different. It's required for everyone who possesses a loan yet if you live in a fire zone, you are considered "high risk" and will be expensive, if you can find it. Now if you live in CA, every area is a fire zone. I bet you they even consider Alcatraz a risk bc there are trees on the island. This year I finally decided to put my foot down and look for another company for my Homeowner's bc of the annual price hikes. I called Richard and got a really attractive quote but there were some conditions: 1) I need to install a Moen water flow monitoring device 2) I need to have a gas shutoff device and 3) Need to have an alarm system active which was not disclosed to me when the quote was provided. I felt this was a bit shady since this spending adds ~$600 to the amount I'm trying to save. The Moen monitoring device is not cheap. Since I have a 1 1/2" inlet water feed, I needed to buy the largest one Moen makes which is $500-600 on Amazon. I called around and some plumbers will sell them to you but of course they upcharge you so you're better off buying it yourself and hiring a plumber to install it. For complete transparency this total cost can set you back $2500-$3500 installed. All this device does is monitor your water flow and can shut off the water in case there's a pipe burst. Not very likely tbh but it's just another way Farmers is trying to disqualify anyone who cannot meet their demands. The gas shutoff device was a requirement for all homes built after the year 2000 in CA. My house is only about 5 yrs old which means it has it yet Farmers REQUIRES you to provide proof it was installed by the builder which I could not provide. That's like asking the builder to provide proof that you have 5/8" drywall installed. You know it's there, they know it's required by code yet they are finding another fiery hoop for you to jump through. They would not accept a picture as proof but wanted specific documentation which was impossible to obtain. I called PGE, the city, the builder, the plumber who build the house, and even the manufacturer of the device to see if they could provide this documentation. I spent weeks and finally was able to get the proof Farmers finally signed off on it. Throughout this process, Richard was very helpful. He return my calls and provided advice on how to obtain proof for the gas shutoff. He was actually compassionate about my ordeal and even offered to help pay for a plumber to help me obtain this certification. In the end, I got it figured out but I still stand behind my statement about insurance companies being scammers. They know homes built after 2000 has them installed yet they still force people through this agonizing process. The ones that cannot provide it simply get dropped and they are ok with this. I give Farmers a big fat 0 but Richard So's office a 5. Thanks Richard!

After the following review, Richard So's firm called me and helped me with purchasing additional…read morepolicies. They were knowledgeable and responsive to my questions. --- I have been using Richard So's Farmers Insurance services since 2000. I have a total of 7 policies (home, auto, umbrella, CEA etc.). In the last few months, Richard's team is super unresponsive -even after you do multiple email follows ups or phone follow ups there is no one getting back. I am trying to buy additional insurance policies, and each of these new requests are assigned to different people and even after numerous follow ups and email to Richard, no timely responses are provided. I am concerned about how this company will respond if I get into an accident and need a body shop referral or need a follow up on renewal of my existing policies, because the company is not even responding when I am requesting to buy additional policies.

It is without hesitation that I highly recommend Catherine Chen & Jessica Lopez-Garcia for their…read moreoutstanding insurance services. After 6.5 years of remaining a faithful customer, I have thoroughly enjoyed their excellent services, and I completely trust them. I have been treated fairly and honestly when consulting with them regarding any needs or questions that I may have. I am always informed of whenever I am eligible for any discounts; especially when considering my 6 policies where I am getting the most value for my money. I also find the parking that is adjacent to the office to be so convenient, please see photos. I am completely satisfied with their professionalism and insurance products, and I look forward to renewing all of my 6 policies every year!

Jessica was incredibly helpful, professional, and responsive throughout the entire process. She…read morewent above and beyond to assist me with my insurance needs, and made everything smooth and stress-free. I highly recommend working with her!

This review is about a specific person; Sharon! This is not to take away from Cheryl Ching, who is…read morea very kind person, empathetic and professional. "Ok, but this is about Sharon"... For the last couple of years my wife has been dealing with a number of headaches as the trustee of her parents' trust. Some of you may be able to relate to this. As a result of this, many institutions have been a large part of this headache but not with this State Farm Office! Sharon has helped my wife with her kind and humorous style (Sweet & Soft Spoken) well before all of the issues we are currently dealing with. If you are lucky enough to connect with Sharon, consider this a 4-leaf clover piece and be thankful. Thank you Sharon & Cheryl!

I can't say enough about this office & how wonderful & professional there staff are …read more.. I been dealing with Sharon for over 9 years .I have all our family cars & home insurances with them . The rate I get is not cheapest always compared to other companies but the service you receive from this office is AAA + excellent I definitely recommend if u need any kind of insurance coverage as far as renters or home or auto call Sharon up , she is one of the staff but am sure the other ladies could help u get a great rate as well . But the experience I have received from Sharon personally is the only reason I stayed with statefarm as long as I have & I tell all my friends and family to go there ... THANKS A MILLION for all your amazing customer service

Wenwei has been incredibly helpful with the process to get insurance! Initially, I reached out…read morebecause I had an inquiry about my submission. She went above and beyond in helping me despite not initially being assigned to me. Wenwei was very fast at responding, communicative, detailed, and very kind. This was my first time ever getting car insurance and I am so thankful to have had her guide me, I had no clue where to start lol. She made it stress-free for me, and I cannot thank her enough. I truly recommend Wenwei!!

I was involved in a hit and run and was extremely upset with the situation considering the car was…read morenew. I was helped by one of the agents, Thuan Tran, who calmly helped me with the issue and made sure I was taken care of. He explained the process that needed to be done and answered all the questions I had. Throughout the process of fixing my car and dealing with the estimator, Thuan would call in to check in to see how I was doing and see if I needed help with anything. I thought that was really nice of him. If you guys want a professional and caring agent who makes all these stressful situations become stress free, I recommend to go with him.