If I can give zero I would . Came in to get a pedicure and she didn't ask me anything started digging at my nails as when she gave me a paper an ask what I want I told her no cutting and she cut my nails and ripped shit out hurt so bad I told her to stop and then later that day it swollen up and was in pain went to the er they even said that's awful and weird she started doing that with out asking now I have an infection on both toes worst place with not recommended. read more

This was hands down (see what I did there) the WORST experience getting a fill. I needed two nails fixed and a fill. Ripping off my broken nail off was brutal and painful, I repeatedly asked to soak or drill the nail off. After the lumpy acrylic was applied- my nails were filed crooked. I said my nails are crooked & was gaslit- "your nail grow crooked". No, you are only filing on one side- you are making it crooked. I have a hair embedded in the acrylic of one nail- GROSS! I left after this and went to another salon to fix this mess. read more

Cici's Nail and Spa - Crooked, lumpy, misshaped nail. - Nail Salons Near Me - Richland, Washington

See all

The first time was Just ok. Went today and waited 30 minutes and left. Mainly because it smelled like cigarette smoke. The place could use a thorough cleaning. Will not return. read more

If I could give this place a 0 stars I would! Absolutely terrible and horrible service! I asked for almond with French tips and I came out with cat claws and nothing like what I asked for. i then when to a different solan and they said what Cici did to my nails was horrible. NEVER GO HERE!! When I asked for a refund they said no and it's now my problem. Terrible customer service and will leave your nails damaged. read more

Horrible experience. Went in for a fill and a repair on one nail. Changing the shape of my acrylics a bit, going from square to almond. Had a pic. They look NOTHING like what I requested. The lady was so aggressive. She burnt my cuticles with the drill thingy. I had to pull my hand away numerous times to tell her she was hurting me. Went up to pay, should have been $30. She said $45. Asked how much I wanted to put on my card total, I told her $50. She was so rude about it. Once I signed the receipt she took it and walked away. I walked out. Would never recommend that place to anyone. read more

I don't normally leave reviews, but I'm hoping to help others as this was a terrible experience. Upon walking in it reeks of a strong bleach chemical smell that never went away. One technician was open mouth sneezing without covering her mouth multiple times. We waited in the foot basin a long time with little communication while our feet wrinkled up. When she started she didn't ask me what type of pedicure I wanted and just proceeded with the basic that took 10 min max. But the worst is when my technician started cutting my toes and ripped the side of my toe nail all the way down, causing a lot of pain and redness. I was going to get a manicure as well but quickly decided not to do that and leave as soon as possible. read more

I absolutely love getting my nails done at Cici's salon. I make an appointment ahead of time because this place is very popular. I have had amazing pedicures no matter who has done them there. Cici is my go to for my acrylic nails. I asked for the chrome finish on both my toes and fingernails and I am beyond happy with the results! read more

Cici's Nail and Spa - Pedicure - Nail Salons Near Me - Richland, Washington

See all

These people have no regard for professionalism or empathy for their client. They will ruin your cuticles, and cause undue pain. They seem to enjoying upsetting people. This is more like going to some random person's house where amateurs off the street are doing everyone's nails than an actual Nail and Spa. read more

I called and scheduled an appointment because of the fact that they're always busy and I have a busy schedule myself and I called ahead the day before to schedule. I go in about 10 minutes before my appointment time and I'm told I have to wait 30 minutes because they're already working on somebody and I have to wait. Why schedule an appointment if you're not going to stick to the appointment time I don't really understand that but pretty frustrated and pretty upset so if you're ever looking to work around your own schedule and schedule an appointment, I highly recommend you not go here because of the fact that they will not have you down and they will not see you at the time that you're scheduled for because they'd rather take a walk in and have you wait than stick to their scheduled appointment read more

I won't be going back. The main element that created a negative experience was the rudeness of my nail tech. I could have dealt with a less than desired finished product or even the unmannerly way in which they asked for a tip if the gal who did my nails had been polite. I had a very hard time communicating with her, but I was able to smile and remain kind and she was not. I even had a picture of the exact nail outcome I wanted, but it was still a challenge communicating throughout the process. I ended up with nails that are SO WEIRD AND THICK! Plus, they charged me $25 higher than the normal price! And asked at the end for a tip, out loud, so that the whole shop of people could hear the amount. I left feeling taken advantage of, frustrated, and unsatisfied. read more

Cici's Nail and Spa - Super thick glitter nail - Nail Salons Near Me - Richland, Washington

Busy but worth scheduling. Many nail type options and huge choices of products. Pleasant staff.

I had the best experience at CICI'S. I had a deluxe pedicure and a shellac manicure and not only did Jenny do a great job but she was so fun to chat with! I definitely recommend CICI'S and I will be back for more! The prices are average and it's definitely worth every penny! read more

Cici's Nail and Spa - Nail Salons Near Me - Richland, Washington

AWFUL AWFUL AWFUL. The lady who did my nails kept point at me then talking in her language so I can only assume she was talking about me. Then I ask her for coffin and gives me almond so when I ask her to make it more like the picture I showed her she argues with me and MADE THEM WORSE. The nail polish was done uneven and sloppy. The only reason I'm giving two stars is because it was only 30 dollors for a gel fill and design. read more

Cici's Nail and Spa - Manicure - Nail Salons Near Me - Richland, Washington

The owners have NO idea what "appointment" means. Apparently it's just a commitment on behalf of the client to show up, NO commitment on them to provide service at specified time. Three recent visits, I've been delayed, neglected and handed off to someone else. I make an appointment to their suggested availability, yet when I get there, on time, the technician I requested is beginning work on a walk in client! If your having a pedi, they'll get you soaking...and there you sit, water getting cold, trapped! Or they seat you at a station where nobody has any intention on doing anything for you, just getting you out of the way. The staff visits a lot among themselves, often getting quite loud. It's not a relaxing "spa" atmosphere at all. When I'm spending increasing amounts of money for a "me day", I'll like it to be a plesant relaxing experience. Cici's is not! I had to leave one star to post this-erase that. read more

LIFE SAVERS!!! I went to T20 nails & they really screwed me! Within 6days my nails were literally falling off! I stopped into Cici's & told them I needed help, (they're also open earlier than most places, which really helped with my schedule)And my nails have never looked better! They removed my nasty janky ones and gave me a fresh set that is perfectly done! I will definitely make this my new spot! So happy I found them!!!! read more

Cici's Nail and Spa - Nail Salons Near Me - Richland, Washington

For the prices they offer, Cici's Nails does a good job. I would say their best services are their manicures, specifically acrylic nail sets. Overall a nice staff, clean environment, and fairly short wait time. Just be aware that calling ahead to make appointments won't really reserve you a time... it's better just to come during less busy hours. read more

See all

Literally thee WORST nails i have ever gotten the lady took way to long, used the wrong colors, shaped them wrong and didn't put the color all way to the bed of my nail! $45 later i get this.... read more

Cici's Nail and Spa - Nail Salons Near Me - Richland, Washington

I came to have a pedicure with my mom and sister and the staff was very rude. While picking the polish out one lady just stood next to me rushing me to pick one. Then they sat us all very far apart and the lady rushed the whole time she even got paint on the skin around my nails. When she was done she rushed me outside even though no new customers had came in giving them no time to dry. My nails were messed up immediately after and the staff did not care. My mom ended up alone in the salon while the lady working on her nails kept telling her to relax in a rude manor while my mom sat completely still. I do not recommend going here. read more

Excellent service and friendly staff! I always have a wonderful experience at Cici's!

I have been a client here for several years [pedicures]. Ci Ci, the owner is a true professional, courteous. efficient, friendly, & has created a very clean & comfortable salon. Her employees are all top notch, & exemplify all that one hopes for in a salon experience. The salon is in a convenient & accessible location, & is quite reasonably priced. Highly recommended! read more

Cici nail salon is the best. They always have fun design ideas & take care of me!! See my new Valentine's day design!! read more

Cici's Nail and Spa - Nail Salons Near Me - Richland, Washington

See all

Have always had a great experience getting pedicures here. However, I would not recommend or get a gel manicure from here again. It only lasted 3 days before chipping and pealing off completely. This is a service I expect to last a lot longer than that. read more

I am new to the Tri cities, just moved here from Philadelphia. I was looking for a nail salon and I found Cici's nails and gave it a whirl. First, they greeted me immediately and it was notable right away that it's a clean and hygienic place. I went with the deluxe mani pedi and was pleased with the callous removing portion, which others noted is like a big cheese grater, but it worked. The massage was good, and they began working on my nails while I was getting my pedicure which saved time. I am giving 4 stars, because I don't know how much I like the brand of gel polish they carry. Seems a little less thick and less coverage than the brand i am used to. Overall, highly recommend. read more

Kim is just spot on! Perfect shape, perfect thinness, perfect color! Love it so much! read more

Cici's Nail and Spa - Acrylic fill with gel polish - Nail Salons Near Me - Richland, Washington

Admittedly I'm only in town for 2 days but desperately needed a Mani-pedi! I looked up places in the area (thanks Yelp!!) That would accept walk-ins and based on the great reviews I saw, took a chance. I was greatly impressed with the attention to cleanliness and my interaction with my technician. Also, I was shocked by the price. I don't know if it's just because prices are a little bit higher where I come from but I was very pleased with my service and my bill. If I am ever in the area again and need nail help, I'm coming back!!! read more

My mother in law came into town last minute for thanksgiving and we decided to get our nails done, we were nervous to find a new place to go but we were extremely please with this place! We got manicures and pedicures and it was so relaxing and all the ladies were super nice. It was super busy but the staff was awesome! read more

They didn't even ask me what kind of pedicure I wanted. They seemed very in a rush to just get me out. Most of the nail techs were eating when I arrived at 2. I wasn't in a hurry and didn't mind, but the pedicure was subpar at best and she didn't even remove my callouses. read more

I would have given 5 stars but they need better ventilation for the fumes. Otherwise relaxing atmosphere, quick service, smiling nail techs. My nail tech Hannah was friendly, not too chatty. According to another patron it had been super busy right before I got there but no one seemed stressed or grumpy. Love my nails! I'll be back, read more

Cici's Nail and Spa - Nail Salons Near Me - Richland, Washington

I made an appointment with a tech I had experience with. I walked in 10 minutes early. The tech I requested pawned me off to someone else. Not happy. read more

LINERS! *insert prayer hands emoji here* They are very clean and they use disposable liners for every single pedicure! The entire salon is clean, open, and well ventilated. It's a breath of fresh air when it comes to nails salons. They do get busy, so try to come during a slower time or expect to wait a bit. Mani/Pedi was great both times & my gel stayed on about 2 weeks. Nice selection of pedi/mani services without any pressure or up-sell. I enjoyed the extra scrub and longer massage very much! Friend I went with had the "callus removal" service added and absolutely loved it- they REALLY went to town if you know what I mean. Very nice staff. 100% worth the drive from kennewick. read more

Cici's Nail and Spa - Nail Salons Near Me - Richland, Washington

Great covid precautions and great nails!!! I appreciate the reasonable pricing and quality work. read more

Cici's Nail and Spa - This full set cost $40 before tip, very reasonable for high quality nails!!! - Nail Salons Near Me - Richland, Washington

I love them! Cici is the best, everything is clean and sanitary. Staff is nice, and happily fix or change anything to make sure I leave happy. read more

I've been to a lot of nail salons around Tri Cities & my favorite by far is Cici's Nail Salon in Richland next door to Yoke's! Always very nice employees & owners. They do a wonderful job on whatever you'd like done. I live across town from them. They are worth the drive over. Also, great genuine prices. Please keep up the good work! read more

Cici's Nail and Spa - Acrylic nails with a dark emerald green gel color. - Nail Salons Near Me - Richland, Washington

I made an appointment for 1pm, and didn't get seen till 1:20, after asking how much longer it would be at 1:15 and got an attitude in response and instantly knew they were talking bad about me in their language. The lady who did my nails was super rude, expected a tip, didn't even say thank you when I gave her one, then just got up and walked away without saying when she was done. And overcharged me to top it off. I will never be going here again. read more

Very disorganized place. Too greedy to turn away walk ins, leaving everyone-appointment and walk in customers- to wait for over 30 minutes before even being sat down in a chair. Once you sit down, then you wait some more. I had an appointment 45 minutes ago and am still just sitting here. Had they been honest, I would have gone elsewhere today but been back at another time. Now they lost me forever. read more

All of the employees were very friendly. The place was spotless, which is what I like to see in a nail salon. They don't have the glitter tips, but he offered to do them by hand with any glitter polish of my choosing. He did a wonderful job! I will definitely be returning! read more

See all

This is my second time going to Cici's & Cici doing my gel mani. The first time I got them done they didn't even last a week before chipping. This time it only lasted 2 days! Besides them talking so loud amongst themselves making it seem awkward & you feel like their talking about you, I want to relax they make it sooo loud they yell to each other across the salon. (I don't mind them speaking a different language)My mani wasn't worth the time, energy or money. I think I will have to keep looking for a place to get my gel manis because this place & a prior place I was going too weren't great. I assume the polish was old or idk what went wrong I've never had a gel mani chip in so little time in the past 3 years that I've been getting manis. Totally disappointed. FYI I just moved to Tri from S.California, so just checking places out until I find the right one hopefully soon! read more

Cici's Nail and Spa - Nail Salons Near Me - Richland, Washington

First time going here to get a full set of gel nails here and I don't think I'll be going back. The lady doing my nails did not have the best customer service to say the least. I don't mind the employees talking in their language but I could definitely tell by the tone and body language that they were talking about me and the other customers. When I picked the gel color they told me that it would be too light for my nails so she recommended a color that had a bubble gum pink packaging. When I questioned the color, she just interrupted me and said she knew what she was doing. She was very demanding and rough with my hands. My nails came out ok but I don't think I would be back due to the poor customer service. It just didn't feel like she wanted to do my nails - as if she was forced to do them. read more

Gal that did my nails fantastic job! She even painted the tips and got close to the cuticles without painting the cuticles. read more

Cici's Nail and Spa - Had my nails done with a new procedure shellac with powder - Nail Salons Near Me - Richland, Washington

Everytime I go to Cici's nails, they make me feel special, pampered, & accommodate my requests for nail colors, designs, & blind bling! I highly recommend them! Posting a recent picture of my nails! read more

See all