Lady at register wasn't to happy, normally places like this greet you. We got a "what to you want". Not saying that is bad, but a little friendlier greeting would be more appropriate. Cooks worked hard keeping pizza filled & one nice lady was going around cleaning off empty plates. Salad was well stocked. Cicis is a fast food style place so pizza isn't Chicago or New York pizza, but is filling. The place is a buffet so you can definitely find what you want in a pizza or I found you can do a request. read more

Wish I could give it 0 stars. The place is old, gross, and unsanitary. I would not recommend it, nor return. There were about 10 pizzas and about 3 desserts sitting out and they were old. Drink selection was limited to tea and Gatorade. There were about 4-5 people Working but 90% of the time they were just standing around talking. They were grown adults, not teens. read more

Food good service sucks denied me a personal size pizza cause it comes on the buffet waiting like 30 mins and still no supreme pizza. read more

Cicis Pizza - Waiting for my pizza - Pizza Near Me - Cedar Hill, Texas

04/27/25 at 11:30am the manager "Mike H." become discontent with i pulled on the front door. he very rudely said the restaurant opened at 11:00am & pointed to the posted sign .. after being allowed inside the restaurant he didn't greet me by saying "welcome to cici's". after paying for the buffet i had to wait for 5-minutes before the pizzas were ready .. then the manager asked an employee if he had closed the previous shift & scolded him for some improper task. most managers will walk an employee away from the public view & speak to them privately .. hopefully the next manager will be better! read more

Cicis Pizza - proof of purchase with private information removed - Pizza Near Me - Cedar Hill, Texas

At 11:05 in the morning you don't have pizza on the buffet. Trash still in the floor from not cleaning the night before. Nats swarming the drink station because it was unclean the night before. Store is run down and poorly managed. Then bringing out half pizzas and I was only person in the store. read more

Everything is great!! Kind staff and fresh pizza! Great pizza deals and coupons as well

Update 11/9/24 - I moved out of the area and came back to visit family and I tried again to place a to - go order over the phone & guess what! Still no answer NOTHING has changed since my last review that was over a year ago. read more

Food had its moments but most it was cold, I try to order a pizza I wanted for my table but the lady wouldn't let me and stated "that's a line pizza just wait" u was surprised and not happy at all with that response due to coming before plenty of times and always ordering what I like for myself. Service well not there at all a job is a job and we should be grateful to have one not just be there and not care. The atmosphere is ok different kinds of people but most of them are rude and I dislike that not my cup of tea. Regret coming on a busy night but still service would have made it better. I stood by the buffet line a good 10 minutes and the manager showed no care only when her line girl complained but not once tried to help me which is bad on her behalf. Never again will I come back nor do I recommend it. The only nice person was the you g man at the register read more

Cicis Pizza - Dry cold pizza - Pizza Near Me - Cedar Hill, Texas

The funny part is I always laughed at one of my so workers for saying that CiCis was their favorite place to eat . Before ever going I just didn't understand the concept of an all you can eat pizza place . Or just Didn't realize how big of a fan of pizza I actually am. I was forced by my kids to dine in one a few months back (Fort Worth location), absolutely enjoyed the food as well as the friendly service . So me And my Little girls have made this one of our weekly go to's. I love the different themed pizza ideas , Now I can't say I like the taste of all of them but the creativity is awesome. The salad bar is always fresh and their ranch is amazing. My favorite is the cheesy bread and the hot marinara sauce on the side to dip the bread into . It's way more popular than I thought . Each time we've gone they always have large groups, and barely any booths available. I can tell that they're probably understaffed like many other establishments because their tables are always dirty and we often have to wait for someone to come around to clean one off! But I haven't witnessed anything that would make me not want to return. read more

Cicis Pizza - a plate of pizza, salad, and a drink - Pizza Near Me - Cedar Hill, Texas

It is what it is and all-you-can-eat pizza buffet at a cheap price. You're not going to find any Gourmet 20 or $30 pizzas here and that's just fine. The staff was great and kept the pizzas restocked. I noticed a lot of people were ordering specialty pizzas & the staff was doing a great job keeping up with those as well. Place was clean and older Mexican gentleman was staying on top of making sure the tables were cleared off as soon as guests left. read more

Cicis Pizza - Sunday fun day!!! - Pizza Near Me - Cedar Hill, Texas

I giving this place a one star because there isn't negative stars walked spelled like dirty bathroom got ranch and it had brown stuff in it pizza was unfortunately way to greedy cinnamon rolls were way too buttery the cheese on the pizza was just not cheesing and to top it all of the smell of the entire place matched the disgusting smell also the brownies were full of powder read more

Cicis Pizza - a half eaten piece of bread on a red plate - Pizza Near Me - Cedar Hill, Texas

Arrived 9:ish Pm not knowing it closes at 10pm considering we came from Cicis Lancaster explaining to us why wasn't the buffet open at that time since that location close at 11pm ("due to high crime in the area"). Cedar Hill Manager quickly asked what kind of pizza were we going to get since they were already cleaning and made us fresh pizzas brought to us and went above and beyond by them making us fresh cinnamon rolls to go in a box . They were attentive overall the Night Shift manager asking us if we needed anything else at all times. They all deserve a raise and promotion. Great staff ! Delicious food , we'll be coming to this location rather than the Lancaster. All Cicis locations need more managers like this Night Shift manager read more

Cicis Pizza - a box of donuts with powdered sugar - Pizza Near Me - Cedar Hill, Texas

This is for the Cici's located in Cedar Hill on 1382, 140 FM1382, Cedar Hill, TX Pizzas were old and crust were hard because they were just rotating those same old pizza around. I guess they were too lazy to cook more for paying customers. The manager was sitting behind the counter surfing on his phone so I guess there was no real guidance that if you are serving pizzas to paying guest ... pizza should be fresh and hot as advertised. Several tables had dirty plates piled up. Maybe manager, Mike needs some training on how to run the restaurant. (I guess his name was Mike, at least that's what is on my receipt) read more

I give this place a one out of five because when we walked in, it smelled like poop. and the food was cold when we first got there, and the restroom smelled horrible. The cinnamon rolls were too buttery the cheese pizza was not cheesing like it does at other cicis. This is why I give it a 1-star review. read more

Terrible service dont come here No food gets cooked They dont listen And they ignore you read more

La comida no sirve es un asco los trabajadores se miran huevones sucios todo es un desastre

My children wanted to play the games here I paid 25 dollars worth of games and they were only able to play 1 game because apparently they had "low balance" my kids were very very excited to play these games.The food here is also very very dry and is cold I wouldn't recommend coming here. L workers L manager L place. The games are a scam.If I could give this place a -0 I would. read more

Cicis Pizza - My kids played this game and it didn't even work. - Pizza Near Me - Cedar Hill, Texas

This is restaurant is horrible. I came here because I went to the one off of webb chapel but I came here cause it's closer to my house. but this place is horrible, first off the bathroom are HORRIFIC and looks uncleaned, the lobby is old and nasty. the pizza was not of the same quality as the one on Webb Chapel. I will not be coming back here at all. I wish I could give zero stars!! read more

If I could give this place zero stars, I would. This place is not clean and they do not keep fresh food on the buffet, even when there is a steady flow customers. Tables were nasty. They don't have the correct lids to fit cups. They were out of at least four different drinks and there was no ice in the ice machine. There are no trash cans so you can dispose of your food and put plates up. I do not recommend this place unless they get new management. read more

I called to see if I could make a order there. And the employee was really mean! He said that they were closed but he answered! It made me really mad I wanted pizza tonight! read more

Cicis Pizza - GOOD FOOD - Pizza Near Me - Cedar Hill, Texas

Have had some okay experiences in the past but they're staff can be very lazy & rude. I asked the cashier about a coupon I saw online & he shut me down so quick (interrupted me) with a "We don't have that." Still I paid regular price & they barely had any pizzas on deck and everything seemed really dry/not appetizing at all. In addition to this, there was no ice in the soda machine, no lids for our cups, and excessive dirty tables. I wouldn't recommend this place since the workers are mostly kids who don't care about the ambience of the place. read more

So I placed a $53 order. I arrive and of course it's backed up per usual. I get to the counter and the gentleman retrieved my order for me. The cinnamon rolls didn't have any frosting so the young man applies some to the cinnamon rolls. There are a few without sauce so I asked the young man if he could apply some to the area. The manager "Lloyd" decides he needs to approach the young man and ask did he charge me. The young man stated no he didn't. The manager LLYOD does a no no shake to him. I asked the young man what was said and if he was talking about the frosting. The young man stated yes ma'am. I then proceeded to state that's stupid to bring out cinnamon rolls with no frosting and sit and the cashier has to apply with no gloves, or anything sanitary. It's nasty enough when Lloyd was refilling the salad bar, he's sweaty with no gloves on and then pulls out his phone to text. This location has been going down hill for months as management has changed and so have the employees. Corporate needs to come and take a look on cameras at how this place is ran. Moral of the story: don't think I'll pay extra for $7 cinnamon rolls when there wasn't even any sauce. Piss poor customer service read more

Staff was very lazy and uninterested. No pizzas were out nor did I receive a pizza that I have ordered. The pasta sauces were burnt and the pasta itself was over cooked. Not to mention I had found a long black piece of hair in my cinnamon roll. Please don't come here . read more

Cicis Pizza - Hair in cinnamon roll - Pizza Near Me - Cedar Hill, Texas

September 22, 2019 From reading my last review, the last time I was here, there water was off in the bathrooms. In here today and guess what? The water is STILL OFF!!! People rinsing their hands at the drink station! Soooo how are employers washing their hands? How are dishes getting washed? If I could give it ZERO , I would! ********** Their water is off because they have a leak. Drink machine isn't working. They are steadily letting people pay to eat when they know their stuff isn't working. They've resorted to using paper plates because they can't run the dishwasher. read more

We were greeted by a happy manager who was cheerful and helpful. Placed our order and started selecting our grub. The pizza and salad bar are very clean. I kept seeing the manager and staff continously checking for spills and cleaning the area. The food was monitored and rotated out frequently. Out table was clean and we had a bus boy pick up our dirty dishes. I don't have a single complaint and if I'm in the area again looking for something fast I'll come back. read more

Steve....The manager here is a straight asshole!!!the experience here may have been pleasant but he is the biggest ASSHOLE! He's rude ..abrasive... and very condescending! Wont be back Let me say something positive...All the other employees were very friendly and nice and helpful .... the end! read more

Garbage! No flavor, jelled salad dressing, filthy, rude, pepperoni is the only type of pizza they can make! Garbage! Garbage! Trash

I see why this location has a very low score. My goodness the service is terrible. We waited 20 minutes for out special order at the buffet to only be told they are just making it. What food that was on the buffet was old and cold. I also noticed this location is not as Covid sensitive as the Waxahachie location. When the person making your pizza handles the same spatulas as everyone getting pizza from the counter that cant be good. This will be my last trip here. Hopefully will not get ill from the dirty spatulas. read more

Honestly, I am not a big fan of CiCi's always seems dirty...BUT, I had an overall great experience at this location. Staff seemed to stay busy and made sure the pizza was served hot and kept on the line. Restaurant was clean. Big kuddos! Also be prepared to be giving a big "Bye, thank you" by the employees and the Manager upon leaving this establishment! read more

Cicis Pizza - Desert!! - Pizza Near Me - Cedar Hill, Texas

after my last visit i wish i could give this negative stars!!! i came here with my mother in law and husband and as soon as my mother in law takes a bite of her pizza she notices there's hair in it and mentioned it to the buss boy and gave her an attitude and told her to get up herself and speak to the manager which she did and the manager told her it's cheese when it's clearly hair and refused to give us a refund. after he agrees to gets her refund, he tells her if she doesn't agree to the refund he's calling the cops! what do the cops need to be called for???? never coming here again and i don't suggest anyone else does either read more

No pasta, the sauce seemed old. No ice. Didn't feel welcomed. Cashier was ok but not friendly. Night Manager is rude. I can tell he doesn't like his job. So miserable and unhappy. Then he chased us down to the parking lot because my son took some old balloons that were tied up to our table. He said we needed to ask him first. Which we had asked another employee and he said it was trash. Definitely not coming back. Rude asssf. read more

They definitely do NOT follow online instructions or call in. I thought this time, it would be different; not so much!! My order was incorrect and the manager was not wanting to fix the issue. read more

I could not place an order on their website I kept getting an error message so I called the location to place an order. The person who answered the phone told me that their experiencing issues but that I can order by phone with him. He placed me on hold for over 20 mins and NEVER came back to the phone. I was on hold and my husband drove to the location. I suggest they get enough staff, fix their website issues, or try to remember who they've placed on hold. That was the most ridiculous thing ever read more

I went by this CiCi's at 9:28 and tried to open the door to place a carry out order but to my surprise all of the doors were locked. So I googled the hours to ensure they didn't close until 10 and I was right so I decided to call and what do you know no answer. Very unprofessional place. I am extremely dissatisfied and would leave no stars if I could. They have completely lost my business. read more

Went to the location in Cedar Hill tried to use the coupon that was sent for $3.99. I was told the code doesn't work, I advised that a manager could over ride the code she know the manager couldn't. I asked for the manager and she stated it don't work and it's not her problem and she wouldn't honor the coupon. I called another location and was told they don't need code the manager can just ring up the promo or charge it as a kids Meal but only one per person. i asked manager for the owners number she told me she didn't know it and walked off. I then asked the cashier for her name and the managers name she walked off read more

I've never had a bad experience there. Been going to this location for years. The quality has been steady and it's about as clean as you would expect. read more

Me and my family went to the cicis yesterday and were very pleased with the service that we received. The manager and staff were all very professional about taking her cautions due to Covid. We will be back soon! Thank you so much for your service. read more

I cannot say enough terrible things about this location. For starters, we had a coupon on my phone for 1 free adult buffet with the purchase of an adult buffet. We were told they could not honor it without downloading the app. So, I downloaded the app. It asked for a code, but I did not receive a code so I handed my phone to the manager, Susy. She fiddled with it and then gave it back saying the code she had didn't work. We asked her if they would still honor the coupon and she said no. My husband asked why not, because we attempted to get the app and she saw first hand that it was not working properly. She said No. So he asked if there was another discount we could get (as we had a party of 12). She said No. So my husband asked if she could at least adjust the temperature because it was hot and stuffy in there. She said "I already did and if you don't like it you're free to go somewhere else". My husband asked what did she just say to him and she repeated "if you don't like it here, you're free to go someplace else". Never have I experienced such rudeness, from a manager at that. Against my better judgment, we stayed and just paid full price. The establishment was filthy and that is putting it mildly. There were easily 6 tables around us that had dirty plates on them, they had not been cleaned so we had a hard time finding seats for our large party. By the time someone did come around to clean all the dirty tables, he/or she - I couldn't tell- squirted the cleaning solution on a table and ended up spraying my 5 year old niece who was sitting beside the table being cleaned. No apology or anything was given. This is BY FAR the worst, nastiest CiCi's I have ever been too and I have gotten in touch with their corporate office to complain. They will not get 1 penny from me and I will tell anyone and everyone I know to avoid at the very least this CiCi's location. read more

See all

Awful service. We ordered a pizza and instead of receiving it they served instead after waiting a very long time. Instead of offering to remake it they shrugged it off and gave us a "sorry". read more

The manager was nice the rest of the staff came off rude. Any question I asked they just pointed. The pizza wasn't fully done all the ingredients tasted out dated and crust was literally white. read more