Too many times now their bulk tobacco has been so stale it just crumbles when you squeeze the bag to check. Should have done this when I'm there not at home, won't even attempt to get a refund the kid in there is so rude I probably wouldn't get one. Been going there for at least 20 years and now it is time to go elsewhere!!! read more

Would never support this business ever tf again. Young Asian man that work there was extremely rude. Me and my friends were talking amongst each other in regards to which flavor vape we wanted to purchase store associate was standing over the counter on the phone trying to rush us and saying rude comments about a conversation we were having amongst ourselves in regards to the vape then when we made our decision we told him the flavors and he started getting loud saying just say the flavor. Horrible experience will never return all his review are bad and I see why due to the customer service would strongly recommend you buy your tobacco needs elsewhere. read more

Extremely passive aggressive clerk who wanted to "school" me on his preferred method for requesting what I wanted for a second time. He said I didn't need to shop there if I wasn't willing to be helpful. read more

WORST customer service ever ,,EVER!!! one guy rolls his eyes everytime somebody wants to see something,,,most workers are grt but just one guy will ruin ur day,,,wish i cud give this place a zero,,,,wont be back,,owner needs to get rid of this one guy,,,tatted rite arm,,get the hint owner If this shop waz any where else in Burien except at this busy Safeway mall they wud go out of business in a month,,because of one guy,,too many smoke shops around to witness rude behavior and also jastized,,Things have changed since 18 Matthew and ur 5 star crap read more

The young Asian clerk has a serious attitude problem. I have never felt so threatened while asking a few simple questions.

employees at this convenience store are extremely rude, arrogant and possibly racist. The taller Asian store clerk especially. Too many times have I watched him interact with others. Mostly never good. Now he has after 6 years to be unreasonable with me. Buy your smokes elsewhere, save the hassle. Always seems to want to physically fight with people. read more

I was shocked at how rudely I was treated this morning. I went in with a great attitud. I love the one in West Seattle and have been a regular customer for years so I new exactly what I wante. I ordered a couple of things & the jerk literally interrupted me to make fun of me. He used a whiny voice like the kind 5 year olds us to imitate me. I thought that was ballsey considering he didn't know me, but hey, all in good fun right? Not so much. i laughed he didn't. We got through the next thing I wanted to order then I specified and pointed to the last thing I wanted and he pointed at me! I guess he doesn't like pointing or people telling him what they want. I'd gladly grab the things myself but customers don't have access. i recently moved to the neighborhood. I'll be making special trips from now to go back to West Seattle. No way will he be getting benefit of the $150 a month I spend on nicotine. read more

It's clean, it smells nice, and they have a decent selection of products. I go there just to get kratom and the location is very convenient. Would definitely go there if I needed vape products. The woman who runs the place is friendly and helpful. If anyone had a problem with her, I would have to suspect that their own attitude had something to do with it. read more

The woman who works there is so nice and helpful. The man is cool too. I'm sure it's a challenge with all the weird folk coming in and out so if someone has a problem with them it must be the customers attitude as the other commenter said. Thanks for your service Cigarland! read more

Very nice family owned business with a large selection of smoke and vape supplies! Owner is knowledgable and the prices are very competitive! read more

The lady here is sooooo nice. They sell contacts too! Beware of the kratom though.. Needed something quick and saw they had some cheap stuff. Made me sick asf and no, i didnt take too much. Ive been taking kratom for pain and anxiety fir about 3 years now.i normally to to this place next to dunn lumber. read more

I was just in sugar land in Burien I had today the associate That I had a few questions to ask her, she tells me very rude, I don't have time to answer your questions I have customers. It was very stupid, she only had one customer other than my self in the store. I thought she was very rude I will never step another foot in that smoke shop ever again. All I'm saying is, if you want shity customer service, then this is the place to be other wise I would not recommend anyone to go to this smoke shop They have very rude crummy customer service. read more

Extremely unfriendly, went to store and had trouble. I was given the wrong item in my bag even though I was charged for the correct item, I recognized the error as soon as I got home and went back immediatly and was told they didnt remember me (from 25 minutes earlier) and did not want to make the "exchange, not a return, but an exchange" for the correct item. The woman in the store became very rude and argumentative, but when I showed her my receipt she conceded that she gave me the wrong item. Bad Bad customer service. read more

First time yelper, but felt company deserved review. Went in store yesterday to purchase cigarettes, and used a card. Lady behind counter said card didn't work and at that point I said thank you and left. Went home and called Chase and card had indeed been accessed and sale approved. I went back over with wife to get items paid for. Lady behind counter said that no purchase had been made, and at that point we got her on phone with Chase, that yes transaction had been made. She then refused to give items to us, and both her and her husband became very rude and abusive. Husband made snide remark about my wife. I know sounds over the top, but at end of our conversation we only wanted something in writing, that they had never given us product that day, so we could dispute charges, reasonable request to most people ? At this point wife told us we were ridiculous and that she was going to call police, that we were dishonest and trying to get money out of them, at which point we replied, we only wanted product purchased or at very least note saying they had never given us any product on this date. I would advise no one to shop at this store, and if you do, DONT use a card for purchase, and I would further advise, if you pay with cash, then be extremely vigilant about all your purchase is in bag, because if you leave and come back, you will be treated as poorly. Thank you for your time.. read more