Great selection, even better prices! I am a man of many tastes and cigars are one of my loves next to great food and wine. After ordering several orders, I realized that this is my cigar supplier for the rest of my days. They have a HUGE selection that will match any of your tastes from the sweet and mellow to the bold and spicy. Their weekly deals are a steal and their prices are much less than those of a local cigar shop. Turnaround time is fast from the point of ordering to the moment it sits on your doorstep. If you are new to cigars or a person who wants to get the best cigars at the lowest prices, check out CI, they can't be beat! read more

Never a disappointment. Prompt delivery, cigars fresh, as ordered. The specials, choice and prices are great.

To be honest I was expect a much bigger place (their website refers to it as a "superstore"). Still pretty darn big. (JR Cigar, Paramus, for one, has a much bigger selection.) It has a nice smoking area to test out your purchases before hitting the road. It's hard to tell how their prices compare because they have a ton of crazy bundles. Based on the average price per cigar I paid, I gotta think (hope) that I got a deal. I'll probably end up going once every three or four months or so. A nice experience. read more

MAN CAVE!! My dad drove us 2 hours out of the way just to go here. lol.. It smells like a man pit. Animal heads every where, just lots of cigars. If your a cigar enthusiast this is definitely the place to go. lol read more

Been a customer of CI for many years and attend their annual CigarFest. Overall, no major complaints, always easy to order on line, and cigars are of great quality. I originally stated 3 stars, but changed my mind to 2 - because of a horrific customer service issue I experienced today...I called to notify them that my order was missing a promotional lighter and cutter. They were accommodating to ship a replacement to me - but felt the need to inform me that they were filing a shipping claim with the carrier. They did not even ask me if the box was opened, damaged, etc. Note I am NOT a big fan of UPS - but filing a claim before doing some due diligence just sounds wrong. I am keeping the box and packing materials if needed by UPS - and look forward to telling them that everything was intact when received. It worries me that this company is quick to shift blame and overtly tells that to a customer. In the past, I had the same issue with them not shipping me a box of Media Noches (~$150) Same issue and response from customer service - and guess what - it was CI's fault for not shipping. This is now round 2...Makes me wonder about doing business with, and the integrity of a company who's first response is that fault lies with someone else. read more

Good products and often good service unless you need customer support. I posted an inquiry about an order two weeks ago online and have yet to receive a response. I called customer service and was on hold for almost an hour before giving up. I understand COVID creates difficulties, but this is beyond ridiculous. read more

I placed an order before the overnight cutoff time and the called me to verify the information they already had and push out my delivery date read more

I was nervous about ordering a humidor as a gift online, but decided to take a chance with Cigars International. I ordered the "JFK" model and a cigar cutter on a Tuesday, and had the items in my hands by Thursday the same week! The shipping was fast and affordable - just $6.50 for a HUGE, well packaged box for my items. The packaging was a very sturdy box with air filled buffer that kept the items safe. Before placing my order, I was worried about the quality of the wood and finishings of the humidor. After opening the package I was really impressed with both items. The wood on the humidor is perfect - not a scratch or imperfection to be seen, seal is great, fixtures well polished, gauges fit well. The price was very good considering how well the humidor was made. Cigars International will be on my list for future gifts for my cigar-loving husband! read more

This place is awesome!! A big jump from their smaller location in downtown Bethlehem, this place is one ginormous humidor. They carry pretty much what you would expect to carry if you've ever read their catalogs. The prices are reasonable, they have an unreal stock and they have a nice lounge in the back. I was there for an event in the early summer and they did it up right...cookout, giveaways and tons of people. Definitely visit here if you live in the area or if you are passing through! read more

Disappointed- Last order of many Cigars were dried out- crispy -ugh - frustrated. Goodbye !

What a crap company!!!!!!! I caught them sending me the wrong cigars, called them, they told me they would correct the matter. They did not correct the order, sent the wrong cigars, and then told me they would refund my visa, which they did not!!!! They only care about $$$$$$ do not use this company!!! read more

They sent my order to the wrong address. I had an adult friend pick it up from UPS. UPS requires a release from Cigar.com (LV Penn) by fax. Cigar.com refused. Instead they require additional $20 to reroute shipment. They took my money and never sent me my shipment. Instead they blackmail a repeat customer. They are not honorable. Watch out for them!! There should a law against the way they do business. read more

I have used multiple cigar dealers and #CINationExperience hands down has the best cigars with the best deals anywhere

Recently purchased cigars from Cigars International online. The cigars (14) in all arrived in great condition and have smoked (2) of these already and really enjoyed them......looking forward to finishing these and ordering more online. read more

This company sent me dried up and busted cigar, refused to refund and I was forced to revoke payment. Never again...

The combination of price, selection, and speed of delivery is the best in the cigar industry. If you're new, check out the Joe Cigar Deal or the Weekly Special for best prices and Free Shipping. read more

I had been a loyal customer for a long time, giving the monthly cigar club to my son as a Xmas present. I loved C; he loved CI. But, when his humidor was overflowing, I decided to stop the monthly cigar club for a while. Last Christmas, I wanted to give the gift to my son again, but this time I had a completely different experience. The difference between experiences was like night and day! It took 2+ months to resolve the first issue (Pay Pal arrangement set up via CI's website -- over-charge by PayPal -- CI retracted their PayPal offer). Problem finally resolved and another arose! I got an email from Elizabeth and I immediately responded by canceling my order altogether. I was just done with the nonsense!! She must've ignored my email, because I was charged again! Over-charged at that! Whatever hiccups this company is currently having, save yourself the headache and don't order the monthly club. read more

I was a little nervous about ordering from CI from all the bad reviews but I said let me give them a try. They had a box of rare Cohiba Luxury and I couldn't find them anywhere. I placed my order for 2 day shipping and I received my box in 2 business days. It was everything I hoped for it to be. I'm very thankful for CI and I'll be doing business with them in the future. read more

Cigars International - Tobacco Shops Near Me - Bethlehem, Pennsylvania

Stopped in the Bethlehem store today and the experience was great many very helpful employees. Very informative and polite. Would recommend for a beginner cigar smoker or experienced. Selection was outstanding read more

Cigars International - Tobacco Shops Near Me - Bethlehem, Pennsylvania

Great selection and the best prices, deals and promotions. I'm a big fan Amd purchase from them exclusively for online but of course also try to spend money locally. Only one bit of constructive criticism. Their customer service needs work. I get that it's a pandemic and it's a a busy time of year and that they need to control Costs but it would be nice to communicate with someone in customer service who is US based and not Philippines or Beliz. It's such a chore when there's an issue with an order. read more

Horrible. Customer service is nonexistent. Ordered an item from them. It showed the item was in stock and I paid for expedited shipping. Four days later when the item still had not shipped I tried to call them. Waited on hold for more than two hours before giving up. Used their online customer service query to ask when it would be shipped. Never got a response. Four days later used the online tool to request that the order be cancelled. Never got a response. Four days later they shipped the item. Still haven't got it. read more

Very poor customer service! Not professional and not recommend at all. I've been chasing down my refund for over 2 weeks now. And every time I call, I get a different answer. I ended up disputing the claim with my bank. Terrible company! read more

Clair K. Redondo Beach. CA I've never had a internet cigar company EVER offer an auction on their cigars. In these rough economic times that's very understanding. My bid was excepted. read more

Honestly, I am only leaving a two star review for this joke of a website because in the past they had great cigar products and decent customer service. I placed an order with these buffoons in August, somehow they added on an item I did not want and told me no problem just send it back. I received a return label and returned the product, it is now late November and after numerous lies from their out-sourced customer service still have yet to receive a refund. I have now initiated a dispute with paypal. I can honestly fore warn, be careful if you order from this site, trust me you do not want to experience what I have gone through. I would consider cigar page as a much preferable substitute. Caveat emptor---buyer beware. read more

The ONLY online cigar retailer I use. CI's customer service is second to none. I had an issue with a lighter that would not light. Purged-refilled with quality butane-purged-refilled. Nothing. Sent the lighter to the manufacturer per the "warranty repair" instructions which came with the lighter and, guess what? The address was no longer valid. The lighter came back to me over s month later. I emailed customer service, noting that the return deadline had passed. Jon emailed me within the hour! They are going to exchange the lighter and if the second doesn't light, they will make arrangements for a refund. Awesome. As for the cigars, I have ordered many boxes from them. The cigars arrive quickly and not dried out, unlike another online retailer I have used. Very happy with this company. They have my loyalty. read more

I placed an order for $240.00 with the promo code for $30.00 off. I received the order but CI didn't honor the $30,00 off. I spend probably close to $1,000.00 a year, and have been a faithful patron for years and years. I emailed, but got NO response. There are other good places from which to purchase. read more

They NEVER have the specials in newspaper fliers, always backordered. That said I selected the back order (1 as limit), AND several other non advertised cigar selections (over $150 worth). When I went to place order, it removed the special stating exceeded number of '0' special items. What??? Canceled entire order, they are a bait and switch company AND do not honor the original 'bait' offer. AVOID! read more

Holy crap, cigars. This is like a grocery store that only carries cigars.....it's huge! If you can't find a cigar you like here, quit smoking because you obviously don't like it anyway. Have fun shopping in the mecca of cigar shops! read more

Cigars International - Tobacco Shops Near Me - Bethlehem, Pennsylvania

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Worst online retailer I have had the experience of working with. They have a don't care don't have to attitude. Customer no service should be their motto. Do not be fooled by their friendly web site, be educated by the rest of the bad reviews. I wasn't but know better now. Rick S. read more

I have been a CI customer for several years. CI has been a journey in experiencing their excellent choice and great prices a long with customer service that exceeds expectations. Great Job. read more

Customer service is terrible. I ordered, and submitted payment for a box of cigars on 5/12/20, My confirmation said it was in stock. it's now 6/8/20 and the cigars haven't even been shipped. I've tried calling four times but have had to disconnect after 45 minutes waiting each time. I sent 2 emails requesting a status on the shipment but haven't received any type of reply. All I want is the cigars I ordered a month ago or for them to cancel the order. Not worth s-ending the time and energy onCI. There are other cigar suppliers that don't do this. read more

#CINationExperience this is the first time I've purchased anything from CI, made the the purchase I wanted which were the Davidoff 12 cigar sampler . Found the purchase to go well, shipped fast, but I did pay for faster shipping. cigars were packaged well and came in fairly good condition. Seamed a little dry but all and all happy with the exchange. read more

Great experience ordering through Cigars International! Highly Recommend, a variety of great deals and great cigar choices! #CINationExperience read more

My husband L O V E S this place. I enjoy the smell of cigars, and it's really nice to have a place that we can go to and relax with a cigar. Staff is knowledgeable, prices are reasonable and selection is great. We keep going back again and again! read more

Customer service has been great!!!!!! Cigars are great!!!!! Shipping price SUCKS!!!!!!!!!! I could afford to buy more cigars if not for shipping price!!!!!! read more

Worst customer service ever. 25 minutes trying to find out where my order is? So after a useless phone conversation, I asked to speak with a supervisor the customer service Representative said someone would call me back surprise surprise no phone call back. So I decided to send an email of course no response. I think it's time to consider quitting smoking. read more

cigars are fresh and delivered very quick and very postal protected. pricing is right up there with a very competitive price. top of the line picks. I would highly recommend this company over all. I am always trying a new brand. I have been with this company for over ten years now and have never found fault with their service or their cigars. keep up the good work. read more

Have ordered cigars from CI for several years. Very satisfied with their selections and pricing and look forward to the many specials offered. Great customer service. #CINationExperience read more

I ordered a gift set on May 24th. I received it on June 7th and the 2 glasses were shattered. I called June 9th to request they send another set out or issue a refund. They told me they would send another set out right away. Here it is July 3rd and I do not have the new set or a refund. I can see the order online from June 9th and it is still processing. I have emailed twice and called customer service 6 times. Each time I was on hold for over 45 minutes and they never picked up. They will not be getting my business anymore. read more

Worst customer service ever!!! After 8 calls and a few emails I finally received a half ass resolution. My cigars came 3 days late after 40th get together. The company offers priority mail that's not reliable but want you to send their merchandise back via UPS and then wait for my refund. Accepts no responsibility and the only reason why I used company because of a recommendation. Do not waste your money or time. read more