I do not write reviews normally but I feel compelled to do so in this case. I placed an order on line several weeks ago for a gift for Christmas for someone. I received an email confirmation back that the item was in stock. I also paid expedited shipping to insure the item came in on time. After waiting for well over a week with no package arriving, I checked their site and logged in. My order is now on backorder with absolutely no information about when I will get the item. I have called twice, with never an answer on their customer service line. Waited for almost 30 minutes each time. I have written their "contact customer service" line on their site 3 times asking for information. Still no answer. They did, however, take my money for the sale with the expedited shipping. The customer service at this company is horrible. I cannot say that I will ever use them again after this experience. read more

Beware of their latest scam as to why your order hasn't shipped and is put on hold-- supposedly their auditors find "balances" owed from 4 years ago and expect you to give your CC info for these phantom charges before they can ship your order. I don't understand how I can owe $11 from 2019 when all purchases are paid in full at the time of the transaction. There needs to be a negative star. read more

Zero Rating!!!! They did zero work!!!! Do not take your business here. They didn't ship my order, I called and it took 1 hr on hold waiting to speak to someone about my order. They said there were issues with distribution and would get my order out as soon as possible and waived my $26 next day fee. A few days later still no cigars and tracking on the website said "order received" and still has no been prepared or shipped. I sent multiple messages via Help on their website with no response. Finally I get a response saying they couldn't confirm my "ship to" address. Really??! You almost 2 weeks to contact the customer about this??? My response: I ordered this on 28 July. I've called and spoken to someone and sent 2 messages to the help team on the Cigars International website. I dont want to proceed with ordering your product any longer due to how difficult it was just to order cigars and little to no communication when I try and contact your company for help on my order. Im sorry but no thank you. Customer Service supervisor response: Thank you for your reply. As per your request your order has been canceled. Any and all pending authorizations will drop off of your account in up to 5 business days depending on your financial institution. Thank you! Tabitha K.  Shared Services Supervisor  Bethlehem Shared Services 1911 Spillman Drive Department #26 Bethlehem, PA 18015 PH 1-888-289-3020  FAX 610-849-2103 SharedServices@bethss.com  SharedServices@bethss.com I guess they are ok with dragging their feet on orders, losing customers, not trying to make things right when actual feedback is given. She didn't try to help or figure out the root of the issue (no one there wants to do their job). Do not take your business here. read more

Ordered a 10-pack of Oliva 'O' Series and when it arrived the cigars were something completely different. Not even the Oliva brand. Tried calling two days in a row, spent 1hr+ on hold & no answer. Also tried using their messaging twice and still no response. DON'T USE THIS COMPANY!!!! read more

Excellent selection, pricing and service. They are first rate. They have access to the stock that I want. The cigars are fresh and the delivery is very prompt. For cigars, you won't go wrong. #CINationExperience read more

#CINationExperience Never have a problem. Prices are good and delivery is fast. Order 1-2 times a month. Thanks CI Intl. read more

I get up here once a year when I make my way up to the Lehigh Valley. If I lived up here, I'd be a regular here. Awesome selection, including some unique brands that you can't seem to find anywhere else. I love the lounge area. It's just huge. And the staff knows their stuff. I wish I could visit more often. read more

#CINationExperiene My favorite go to store. A huge array of brands and flavors. Always some new blend to try. Prices are always good. Plus they just opened the best cigar lounge in all of Tampa rite down my street. If you live in Land o Lakes or Lutz area it is amazing. I LOVE CI. It's surrounded by great restaurants too. read more

I've been buying from CI for years, never received a stale cigar, the wrong order, a rude associate experience nor a late shipment. The bill is always correct! The prices...are what I expect since the cigar craze, back when you could smoke anywhere in peace. I've had then delivered in a couple of different locations when on vacation, without a hitch. So I guess you could say I'm a fan of CI. read more

Bought a single lighter from them online over a year ago, and they will not stop sending me catalogs even after I told them. Good for you guys you got another person rooting for your business to fail. read more

Great company, great selection great pricing and a customer service staff that goes above and beyond! I love being part of CINation! #CINationExperience read more

I have been a customer for around 7 years without a problem until NOW! Still waiting for an order, I made a month ago to be shipped. I placed an order on July 28, 2022. 1st call Aug 4, 2022 After a week and the order had not been sent out. And no reason was given. I called the help phone number 888-244-2790. The said the reason the order had not been sent was because one of the Gentleman Deuce selections was on back order. Though it wasn't when the order was made and my order didn't have it as BO. I then opted to replace the Back ordered item with one that wasn't. I then assumed the full order would be sent out. I received just the replaced Gentleman Deuce #34 in the mail. 2nd call Aug 12, 2022 Apon receiving the cigars I called again. The new reason for the rest not being shipped was another Gentleman Deuce was now BO. I again opted to replace them with a selection that was not on back order. 3rd call Aug 17, 2022 After some time went by and the order was not sent, I called again. Now the order was not sent because the cigarillos were now on BO. I opted to just remove the cigarillos from the order because the operator could not give me a viable option. 4th call Aug 22, 2022 Again. the order has not shipped. The operator could not give me a reason why. He would have to call me back tomorrow. I asked to speak to a supervisor. Again, the supervisor would have to call me back tomorrow. Sent 2nd response on your "Customer Service Request Form" and have got no response. Aug 23 5th call Supervisor called me. He apologized for all the inconvenience. There was no discussion of anything being back ordered. He promised to personally get the order shipped. He said he would throw in 5 CAO cigars for free. I that would be great if I ever get any cigars. Aug 29 Still no cigars shipped. Order #1026126205 status is "Processing" read more

after successfully ordering and enjoying many different kids of cigars from this company, I ordered a bulk batch of Alec Bradley 40 year for nearly $100... and they were terrible. unsmokable, fell apart, bad draw, really terrible. After submitting a complaint to customer service, months later they finally responded, with an offer of $20 off my next order. I responded and said that I would prefer a refund and have had zero communication since. I'm very disappointed and will not be ordering from this company again. read more

If it was possible to give ZERO STARS I would!!! Horrifyingly TERRIBLE customer service!!! DO NOT USE THEM!!! COVID or not NO ONE should be on hold for over 30 minutes for customer service!!! And STOP USING UPS!!! They just pawn things off to the USPS!!!! JUST use USPS from the start and shipments will arrive on a more timely schedule!!! BUH BYE CI Monthly subscription!!! read more

Horrible service and dry cigars when shipped. Otherwise known as Thompson cigars. They have made mistakes on multiple orders from me in the last few months. They are not honest and upfront about shipping and don't care other than a false sorry when you call for assistance. Don't bother with the cheap prices. You will be better off buying local and avoiding the hassle and high wait times. read more

I've been browsing their website for a few months, always looking what cigar is on their Daily Deal. I've found some good sticks at a great price. You can cigars by the box, brand sampler, rated samplers, and just singles. C.I. always have a good selection and their shipping charge is minimal. C.I. ships quickly and usually get a tracking number. C.I. carries most accessories your cigar smoker needs, like Humidors, Lighters, Ashtrays, cutters, caps, T-shirts and even gift certificates. I took a star away because their website did not work during my last two orders, so I had to called in. read more

Cigars International - Tobacco Shops Near Me - Bethlehem, Pennsylvania

Cigars International is Thompson Cigars; it's all one company. So if one screws you over, the other will send you their catalog. Well, I ordered from Thompson this last Christmas for a gift for my neighbor who just started smoking cigars. I ordered their little wood grain humidor with a cutter, lighter, and a dozen cigars. What I got was a little one-dollar cutter, a lighter that would not hold butane, and a black spray-painted humidor that looked like crap. Oh, and they did not send any cigars. They were back-ordered. Two months later, after my Pay Pal account was charged, I still have no cigars and they want to charge me again for what I did not get in the first place. All of this despite the phone operator telling me my cigars were on their way and I should have them in three days, then on the third day UPS told me Thompson recalled my package. Well, that is enough for me. I am only buying from JR Cigars from now on, unless I find out that Thompson owns them too, Thompson is a bunch of crooks, be warned they ripped me off and they will rip you off. Why not, who is going to do anything against them? You can kiss my butt, Dennis! read more

CI has amazing brands at low prices and they always deliver the sticks fresh and on time. I will never buy cigars the old fashioned way again. I'm definitely a satisfied customer and loved my #CINationEXperience read more

#CINationExperience. Great deals literally all the time. Delivery is fast, usually before I expect it. CI Bucks are a special bonus, look for those deals. Pretty much every cigar brand I can think of is available there. Wait for the daily deals. I look forward to them. read more

I don't know what has happened to this company, but over the course the past few years, the quality of their cigars has gone from exceptional to acceptable to absolute garbage. I started noticing that there would be a cigar or two in my order that was a little dry, but nothing too bad. Then I started to notice there would be a few more cigars that were dry; some with cracked wrappers, and some that tasted a bit stale. So I stopped ordering from them. Against my better judgement, I decided to give them another try recently..... the 'cigars' I received must have been stored in the trunk of someone's car next to a can of turpentine for the past year. To call them dry would be an understatement. Never-the-less, I put them in the humidor to see if I could salvage any. My attempt was unsuccessful. I lit one up and was hit with the most bitter, pungent, chemical foulness I never imagined possible. As odd as it sounds, the taste immediately reminded me of the dentist's office & cleaning supplies. But being the cheapskate I am and not wanting to waste a buck, I tried another puff..... and that's when my throat, sinuses and chest sent signals to my brain that if I took one more puff, I deserved everything that would have been coming to me.... After 15+ years of smoking cigars, I can honestly say that the 'cigar' i attempted to smoke was so vile and pain inducing that I have no urge what so ever to go near one. Thanks, CI. You just saved me a lot of money. read more

#CINationExperience I love being part of CI National and the cigars are amazing. Great selection at affordable prices, especially with everything going on, their play form makes it easy to shop and choose what you want- love it. SC read more

The cigars are good. Customer service is horrible. Not even one respond from them. I used my account to login to send a message to them. No respond. Sent again and nothing. I also sent them personal email twice and no respond as well read more

Cigars are old and they put the ones that are gone bad into promotion. They don't honor their promotions and so many other things, that I am sure everybody got the picture what company they are dealing with. read more

#CINationExperience This is my go to place for cigar buying. The prices are great, and the quality of the sticks is always where I expect. They're stored properly and always arrive well-humidifed. read more

Ok, until they show stock, accept an order and don't ship. Customer Service promised to clear the Order for shipment days ago and it still shows as Processing. Second attempt to get to Customer Service has resulted in a wait of more than half an hour as I type this. This will likely put an end to my doing business with them. read more

Horrible business would not recommend had me waiting to weeks to let me know my order wouldn't be satisfied and had to be on hold multiple times for an hour plus just so i could get ordered canceled disgusted with the customer service here and there business practices. read more

While I am sure there are some people who have had good experiences with Cigars International, I am not one of them. My wife placed an order in November as a Christmas gift with a delivery date in early December, which then got pushed to late December, which then got pushed to January. So my wife called to cancel the order. Initially she received pushback to cancel the order and then once they did, they told her it would be 6 to 8 weeks to receive a refund check instead of a credit card refund. Now its been almost 3 months and several phone calls with no remedy. And when I called today, they wouldn't talk to me about it, only her. My advice to all is to support your local cigar retailer and forget this company. read more

Been by to check out your New Cigar Bar in Wesley Chapel. Great location and atmosphere. Bartenders were very tentative and ready to assist us with a selection of whiskys and scotchs for enjoying our cigars. The Cigar Shop had a good selection of CI Cigars and accessories. Everyone was very pleasant and helpful during our time at this location. We live in the Clearwater, FL, wondering if you were thinking about opening one of your Cigar Bars in that area. read more

Horrible customer service... have a thousand dollar order for overnight shipping that still hasn't shipped days later! I get told it's back ordered even though every product is in stock so I've asked for a refund 3 days in a row with zero luck.. will charge back today read more

Company Has absolute garbage order fulfillment and customer service. Ratings and reviews tell it all. losing loyal customers fast. Why sell expedited priority mail shipping if you're going to sleep on the order for a month? No answer to emails or request for refund, zero f's given by these losers. read more

I have been buying from CI for years, until recently. On August 28 I saw that a box of my favorite smokes was on sale, so l ordered a box. Turns out they were out of stock, and when l spoke to customer service they said it was a1-3 month wait. Last week l called to check the status and was told it was STILL a 1-3 month wait. I asked to swap with a different cigar and they said yes. 10days later no cigars. After 12 attempts to get someone in customer service l got someone, who told there was a 45 day hold on my order because l paid with PayPal! I used PayPal for years with this company and suddenly its a problem? STAY AWAY FROM THIS COMPANY! read more

My 17 Holy Smokes friends and I have been ordering from them for ten years! Many recent orders unfulfilled or not received! Horrible customer service despite numerous calls. Credits refused. Whatever happened to the customer comes first? Just lost 18 regular customers! Word travels fast. read more

First time customer with CI, and my order arrived yesterday - the cigars looked great, but my order was missing an ash tray - I called, and the customer service helped me right away, and they're sending the ash tray to me asap. Their customer service rocks, and because of their help in making me happy, I will buy from them from now on - thank you!!! If I was able to give 10 stars, I would read more

I called in for my husbands order that came damaged. I thought they had handled the issues to replace the items. We noticed damage on a humidor that was part of the order and I was calling in about that today, as well as an ETA on the crushed cigars being replaced. If the company had packaged it better it would not have been damaged. A loss not only for us the customer but the company having to replace it. No PACKING material at all. 10 pack of cigars with a heavy humidor inside in a large box moving around, of course it's damaged. Cigars were munched. Then I ordered a surprise order for my husband for an anniversary gift (all before we knew how bad things were being shipped). Instead of replacing the ones that were damaged that I had called in about, the customer service rep. did not hear me and looked up my order, thus replacing those cigars and messing my surprise up! Now after all that, we are still waiting for my husbands order to be corrected and replaced from damage a week later. I called in to get my husbands order taken care of. I had the time to call today and my husband is at work. The customer service rep. offered to upgrade the humidor for the trouble and take care or the replacement of the munched cigars and then tells me let me see if you are authorized to discuss your husbands order. REALLY..... After a 45 min. hold time and this. I said they talked to me at the beginning of the week, why is it a problem now? BECAUSE IT WAS MY ORDER and I had no idea of that at the time and their mistake. I gave them my husbands order number when I first called in and also went over the whole order contents. There should not have been any confusion! If there was they should have told me then, we can't talk to you. I think one can take customer service to a whole new level of let's not take care of the customer. For privacy reasons if I was trying to obtain credit card info. or something of sensitive nature but we both had orders in their system and the same address and all I was doing was a replacement order, that's it. I wanted the return label so they could have their damaged items back. I told her my time was worth something and the rep. tells me at least I got extra cigars coming because they replaced the gift cigars (my order that was supposed to be a surprise gift). That is NOT the point. The point is they should have taken care of this and not to mentioned they ruined the surprise gift. What is going on here Cigars International. Lousy deal for sure! "F" for failure to communicate... read more

After receiving the ad, I bought a CI mystery box knowing that the worst brand I can get is HC. Guess what I got? HC of course! Smallest size ever!! Not even robusto! I have posted a review on that item to warn other buyers but they did NOT post my review, whereas they posted 2 other 5-star reviews from god knows who!! read more

#CINationExperience is the path to cigar heaven. I have been a patron for years and I have had the opportunity to sample a wide range of really great cigars. This is your one stop destination for a fine selection to please your palate. Also a great location to purchase gifts for the cigar smoker in your life. read more

I had almost exactly the same issue as Jenni B. 13 loose cigars in plastic bag and a humidor in a box in the same large box. Why does a supposed leader in cigar distribution not know how ship cigars safely. 3 out of the 5 Macanudo's I can see have bee crushed. No idea of the fate of the remaining cigars, except the shorties still in the tin read more

Do not order. Ever. Placed an order for 'in stock' items on 8 May ($35ish). My card was billed, and I received an email saying my order was confirmed and that in stock items ship within 2-6 days. As of this writing, I've received no updates and customer service has ignored two emails and refused to answer the phone (30+ minutes on hold). Order from cigar.com. I've placed multiple orders there and in every case, my purchase was on my step within 4 days. Thankfully I used PayPal so I can get my money back. read more

Spent months trying to contact CI about an issue with the box I received. Never heard a peep from them. I ultimately had to settle the issue with my credit card provider. read more

Have bought often on for a few years but they have gone downhill recently. Thought I ordered correctly online but never got a confirmation email. Tried calling,no one answers, sent two emails inquiring, no responses. With the hundreds of online cigar companies available,it's time to start using a more reliable and responsive company. So long Joe! read more