I have always loved Cilantro but now i know and found out that not every branch is the same. This branch is one of the worse ones ive been to. I was craving for tripe tacos and i like them crispy. The tripe they gave me was stale and old. My boyfriend complained and they replaced one and i chose steak. I mean its classic right what could go wrong but it was salty af! The service wasnt bad but it doesnt compensate the food quality. Not going back to this branch ever again. read more

Cilantro Taco Grill - Stone Park - Mexican Near Me - Stone Park, Illinois

Went through drive thru. When I got home my oder wasn't right and missing food. This is the second time this has happened. read more

Their taco salads are good, and their green sauce is iconic from here. I never really had an issue with the food or service. It's always been good for me. read more

Great customer service and food is always good hot and fresh. You can also receive your food in a good timely matter.

Ordered mexi fries with carne asada we mixed all of the fries together looking for the meat and got nothing. Called same night to fix the issue once we got home and noticed and she told me to come in tomorrow and they will give me a new order with meat. I came in the next day and the lady at the front counter was telling me how i wanted to do it because if they give me the meat its just one taco. I told her i spoke with a woman who said id get a whole new order of fries so we threw the other ones away. She said well you got the fries so you only need the meat thats all we can give you. If you threw them away then you shoukd have just brought them back. I told her well the lady didnt say to bring them back and they were closing so I asked her why the lady then said specifically id be getting an entire new order of fries WITH meat. She said you know what im gonna have them make your order but they arent even suppose to make them for you. Its an order of fries with meat that they didnt do right in the first place the food was fine but they are stingy with salsas and lemons for your orders. So just make sure they get the order right the first time. We never come to this location due to the issues we prefer the other on north ave. read more

Cilantro Taco Grill - Stone Park - Mexi fries - Mexican Near Me - Stone Park, Illinois

jessica was amazing! amazing food good customer service. the atomosohere was so nice and clean and well kept!

First time ordering from here ... I Have ordered at other locations prior, but this location was not up to parr. Guac was sour rancid , meat was low quality & tasted like charr but not in a good way. No salsa with my order . Not worth the $30 I spent for a taco dinner and guacamole . In my opinion . read more

Tacos are my go to always good and hit the spot. Fast delivery and drive thru. Price is great for the amount of food in the dinner. read more

Cilantro Taco Grill - Stone Park - Tacos were good and flavorful. - Mexican Near Me - Stone Park, Illinois

Overall horrible service. Ladies there look like they're miserable and hate their job. I asked for cheese and sour cream on the side for the nachos since my friend and I were sharing and she's lactose intolerant. The lady said we couldn't do it on the side, it was either on it or none at all which doesn't make sense ?? After When we paid she basically threw the food & closed the window on us. read more

I have not gone here in a long time. They always mess up my order. However I decided to stop by since I was craving some tacos and they are the closest location given there was a snow storm starting. I ordered 3 tacos (carne asada with cilantro and onions), 1 quesadilla (chicken) and large rice water. I get home and of course my order is wrong. I did receive the quesadilla and rice water, but they included 3 tacos (1 chorizo, 1 carne asada, 1 stuffed pepper). I call the restaurant. I am a little upset and hungry. I speak to Ana (the name given to me) and I explain the situation to her in Spanish. She really needs to be trained in customer service and stated that I would have to go back to the restaurant to correct my order (understandable), however, the streets were already bad and not clean and the weather was just getting worse. She offered me a burrito, which I did not understand because that's not what I ordered. She stated that she doesn't know what to do and that the manager was not there. I told her that if I go to that location in this weather its not to correct the order anymore but just for a refund. She stated that she didn't know if that would be possible since her manager wants the costumers to come to the location to see what can be done. It is a very interesting concept. I asked her if I could go in tomorrow since I was not going to eat the tacos anyway and that way the streets can be cleaned and the weather has cleared. She stated that that would not be possible that I would have to go in today to see what can be done. She stated that she would leave my name and order for her manager to see. Honestly, I would not recommend this location to anyone in the area. I only went out of convenience but it seems like they have not changed. Also, reading other people reviews it seems like they are always getting orders wrong and nothing is being done to better their staff for customer care. If I could give 0 stars I would. Keep the money. I will NEVER go back here again and I encourage others to do the same. Carnitas Don Alfredo Original are down the street and soooo much better. I'm sad I didn't make the additional drive to be content but lesson learned. read more

Just now I picked up a steak burrito, burnt steak, they put green tomatoes on it. That tells me they don't care what they serve you. Don't believe the hype about this place,this is my last experience here. read more

I placed an order on 1/11/2025, for a Belly Bowl I told her I wanted lite lettuce. I picked up my order an it didn't have any refried beans. I contacted the restaurant to inform her they had forgotten the beans and she thought I was placing an order I keep informing her I had ny order so she put another employee on the phone and I explained the situation to her and she also thought I was placing an order. I asked if I could speak to someone more fluently in English and she said the didn't have anyone and hung up on me. I called back and of course they didn't answer I waited about 10 minutes and called back to speak with a manager and she says no manager was on duty. I called today and asked for the manager and she informed me to call back after 3:00. I asked for the managers name and she told me she didn't know the managers name. HORRIBLE CUSTOMER SERVICE AND FOOD. Me and my family will NEVER patronize your establishment again. read more

Seriously didn't expect much being on the side of the road but when I saw the huge line of cars around the block I thought let's just do it. Baby is sleeping let's get in line. Took a while to get to the ordering but once it was our turn they turned it around quickly. I got the taco salad and wish I had asked for a couple of tacos also. Hubby said his tacos were fantastic. The staff was friendly and efficient. Excellent experience overall. Can't wait to go back again for more of that good food. read more

Absolute favorite taco/torta place to order from in my area worth every penny!!! Highly recommend the hot green sauce if you like spicy !!! the place is really clean and service is always on point in my opinion. read more

Honestly the food was okay, they only put lettuce and carne asada in my burrito when it was supposed to have other ingredients. But the service was flat out bad, there is no reason that i should feel rushed or pressured to order, but i was. read more

Cilantro Taco Grill - Stone Park - Burrito - Mexican Near Me - Stone Park, Illinois

Not bad for a franchise joint. This was one of those situations where we were driving around and got hungry and just stopped at one of the first places we saw. The tacos are decent but nothing I would go out of my way to have again read more

Cilantro Taco Grill - Stone Park - a closeup of the taco - Mexican Near Me - Stone Park, Illinois

This is my 2nd time coming to this location...horrible service. I will definitely say the food is quick and has a good flavor, that doesn't make up for the horrible service. The first time I went- the cashier had horrible attitude and seemed like she didn't want to be there. As I mentioned it was my first time and I have a pork allergy so I have to be very careful with what I eat. I had a few questions and the cashier was so annoyed answering my questions and started bsing me. Another customer came to order. He was a truck driver and looked very very tired! All he wanted was the following: Eggs, beans, and a piece of steak. Simple, correct? WELL NOT SIMPLE! The same cashier was twice as horrible to him. She said there was no way she could do that. Uh excuse me... yeah you can just charge him a few dollars extra. Poor guy didn't get what he wanted and was very tired.. unacceptable. Today I went again. I decided to take my partner because he never heard of Cilantro. I asked if I could have a menu. The lady at the cashier (looked middle aged with long fake red nails) just pointed at the small menu stacked WITH ATTITUDE. When my partner was ready to order I went back inside (we had our dog with us) the same lady took her sweet time to take my order. The other workers were on their phones... finally she took my order and I was just sitting there waiting because she never called my number.. agh.. so I grab my food and as I was half way to my car I remembered my drinks. NO ONE tried catching me outside and brought my drinks.. what the hell. Just thinking about this I'm pretty pissed. Okay so my partner opens up his food (I have attached the picture) and it was SO SO SLOPPY! For sure I'm not coming back. Customer service is extremely important to me and this place DOES NOT deserve my money. read more

Cilantro Taco Grill - Stone Park - Cilantro Dinner - Mexican Near Me - Stone Park, Illinois

Les daría 0 estrellas ! I would give you guys 0 starts, terrible staff, poor costumer service, we waited at the speaker/menu board for 5 minutes and no one was taking our order so I went to the window and saw the lady that takes the order didn't have her headset on, I explained to her that I was trying to order and no one was responding so I went ahead to see if they were serving. (When I said that she grabbed her headset like if she was going to put it back on but she didn't, She told me I needed to go back on the line which I understood, but she proceeded to tell me that someone else was going to take my order, there were only 3 people including her and the other two were cooks. And walked away. They need to train their staff better and teach them better manners and how to accept their errors and manage costumers better. read more

We loved this place! From their awesome logo, to overhead menu design to the cute little outside covered area to protect you from the dusty industrial area outside, this place was definitely a win! At first glance from the outside you don't expect much. In fact we made a little joke about how absolutely small and rudimentary it looked from outside in this neighborhood of factory's and scrap metal yards. I ordered the tostados and my friend ordered that belly burrito bowl thing. When asked if I wanted anything else, I said salsa verde and I proceeded to sit outside,boy was I in for a surprise. My salsa verde, came delivered by my friend in a bottle that we sat on the table while we waited. In just a few moments, I hear over the loud speaker above, "your order is ready"! Didn't expect that! Grabbed my tostados while my friend waited on her order, which came just a few minutes later. Turns out that bottle of salsa verse was mixed with (sour cream maybe?) it was delicious! We bussed our own table, cuz its clearly a takeout place. We were so pleased we went back in to thank them for the great food before we left. Also, huge cafeteria style container of jalapeños and carrots sit on the tables for your condiment pleasure! An absolute gem of a taqueria! I highly recommend!! read more

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Steak tacos be so good with the rice on the side, the workers are polite and very friendly and this place gets real packed with customers especially in the late hours read more

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Love this spot when I'm visiting the pool hall nearby. I almost ALWAYS order the steak tacos. Tacos here are flavorful and the sauces are great in my opinion. I've even been to other locations and they all have satisfied me. I will say the last time I came here, my taco salad order was messed up. However, things happen and I'll still come here to get my tacos. Yummy!!! read more

Horrible!!!! I went out in a damn rain storm to taste this dog crap! To say that I didn't like it is an understatement. I'm sooooo glad I only got 1 steak taco. It was bland & greasy. The red sauce was bottled hot sauce & it was disgusting too. My friend got a burrito and he said his was bland also! Yelp reviewers steered me incorrectly this time! I'm not sure wth they had, but it damn sure isn't what they served me 2night. Yeah and ummmm I'm never going back. Can't comment on service because I didn't go in to order & we had take out. read more

Cilantro Taco Grill - Stone Park - Horrible steak taco!!! - Mexican Near Me - Stone Park, Illinois

I just wanted to give this restaurant 5 stars . Every time I order the food is always delicious but today was spectacular. Thank you so much. I order here once a week through Uber Eats. Corn shell, steak tacos onion cilantro extra cheese. I can't wait for my one cheat day a week to eat what I want to order here . If you love steak tacos this is the place to order. Order nothing less than 3 tacos to make sure you're filled up and satisfied. You won't regret it , you'll be upset if you don't because you'll want more. I believe Uber eats is a little more expensive then if you go inside the actual restaurant but worth it . read more

Cilantro Taco Grill - Stone Park - receipt - Mexican Near Me - Stone Park, Illinois

I keep going back with all the bad attitude and long line and hot dog size burritos! Cmon man I know you made it with all the stores you have but stop cutting back on the food...if you going to do that then cut the prices!!!!! Drove from Berwyn to get a burrito and some tacos not only I have to put up with the small size parking location you have but also with the two girls you have....you know the place gets pack get a third girl just so she could take orders and one for the drive thru and another one just giving the orders! All the money you making.....look at my burrito.....$7.95.....payed extra for carrots and guess what!!!! She forgot them.....bad bad bad service!!!! I think because you have all the other locations you forgot about giving great product and service! Thank you..... read more

Cilantro Taco Grill - Stone Park - This is my hot dog size burrito! - Mexican Near Me - Stone Park, Illinois

Great food, horrible customer service. The lady with the crazy nails has absolutely no personality and is clearly miserable and does not want to be there. I tried to call in my order as I was pressed for time and she answered and put me on hold and just left me there. I drove there and was still on hold. When I got there and told her I was still on hold she picked up the phone that was just on the counter and said 'hola?' And I said into my phone, 'yeah it's me'. She just hung the phone up. Didn't apologize. Nothing. I couldn't believe how rude she was. And the place was dead. No excuse for her not picking up the phone. read more

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Food is good, but the wait.... lord!!! So if you're hungry this is not the spot. On average when I come here, I wait at least 30 minutes, at least! And that's the drive through. So plan accordingly, and plan to wait! read more

Awful service. Attempted to order taco salad with sour cream on side. Cashier said we could not. Attempted to order taco dinner with avocado. topping on side could not. Attempted to order a cup of water, cashier said we could not (even though lady pushing orders out gave a cup of water). Will never go back!!!! Cinco demayo?!!! read more

Ordered 4 tacos, 2 steak and 2 pastor. Perfect lunch! Great flavor on both steak and pork, additionally they have a delicious green salsa.

Great food . Everything I have got from cilantro was delicious. They offer delivery and that was perfect for me , since I did not have the time to place the order and go pick it up. read more

Ordered through UberEats. Very great food with delicious flavors. Wish they had a queso dip or sauce that I could've put on my burrito but everything was amazing read more

Rolled in to the Northlake location. Had 2 Steak tacos and they were way too greasy, where the grease leaked through the foil wapping and bag. It was more grease than meat. I ate them because I didn't want to blow $10 bucks. read more

This is one of the best taco shops to visit in Melrose. They use the good cheese and they're not stingy with the meats. I would love if they loaded the cheese and lettuce on, that's the only thing I have to complain about. We have visited this location a couple of times and when we went inside for food, the floor was quite dirty. Hoping that's not what it looks like behind the counter in the kitchen. The workers were nice and accommodating. VISIT ON A SUNDAY. We went on a Saturday one week and on a Sunday the next week and the next week was much better than the Saturday. The food on Sunday was very tasteful. read more

STEAK TACOS was a hit. Plenty of meat on the taco but had to order cheese with it. The AVOCADO SALSA was delicious and with a spice. Will definitely return if I'm the area. Quick service and nice people. Has a sitting area that's not well heated but spacious. Price is nice. $2.20 per taco. Chicken taco was shredded and nicely seasoned but tasted like mush. I'd rather have the steak taco personally. read more

Cilantro Taco Grill - Stone Park - Menu - Mexican Near Me - Stone Park, Illinois

What a terrible experience! Ordered two taco salads extra steak add onions. Get home no onions ! After confirming my order at the window before paying she had an attitude assuring accuracy. Get home no onions. I called to let them know & all they say is well i wasn't charged. I said but i asked for it I'm pleased to say i was offered to the onions but now is have to pay for them. What a fucking joke. Prices have gotten a little ridiculous, food quality has gone down& customer service well good luck!!! read more

After being a longtime customer at Cilantro grill for the past 3 years they have officially shown their true colors. I ordered four tacos and they only want to give 1 salsa and charge 50 cents for extra salsa. Here's the kicker, there is no option to purchase extra salsa online or through Uber eats, so how does one go about getting extra salsa. The lady on the phone was super rude and insisted she can't give me extra anything. Losing a customer over 50 cents is crazy but that's EXACTLY WHAT THEY JUST DID. Zacatacos here I come. read more

The dood here is just OK I ordered a steak burrito and felt it was extremely mediocre, it lacked any really good flavor, the restaurant is set up as an order at the counter fast food style restaurant with some seating inside. Customer service is slow and not super friendly. I may return another day to try their other items on the menu, but from my experience with the burrito, I will not be in any rushing back. But that is just my opinion go check it out for yourself. read more

Cilantro Taco Grill - Stone Park - Steak burrito - Mexican Near Me - Stone Park, Illinois

THIS LOCATION ISNT AS GOOD AS THE OTHER. The tortillas for my tacos were hard like they were old. I ordered a burrito also and I asked for sour cream and pico de gallo . There was barely any sour cream and no pico ! and just filled with meat and rice and avocado. I went to ask for just a lil more and she said she had to charge me ............. and then I'm like ok sure may I also have pics de gallo with no chips. She said she had to charge me the same as with chips ....... so I said ok . There's a $5 min charge for cards I guess my total for the add ins I had already ask for with my original order but she never put it , came out to be $4.97 and she said you have to buy something else lol !!!!!!!! I'm like really over 3 cents !? And this was your fuck up in the first place !!! I took my card and said never mind. She gave me a smirk look and rolled her eyes while telling me to have a good day..... RUDE AF . I just spent $40 there and I wasn't done eating so I felt like why is she giving me attitude for something like this. Won't return . read more

Cilantro Taco Grill - Stone Park - Mexican Near Me - Stone Park, Illinois

Been here twice and have only ordered tacos which were hands down best tasting tacos around here that I've tried. Even the extremely soft taco shells they use appear to be greased up a bit with some taco flavor. Here is how I rank the type of tacos I've tried: 1) Chicken - shredded chicken with unique great tasting flavor 2) Steak - great flavor and no fat 3) Al Pastor - Just the right amount of "al pastor" flavor that is not overwhelming or too little 4) Barbacoa - Juicy & Meaty read more

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The lady at the register is absolutely rude and condescending: I understand that the language is sometimes a huge barrier however most people can understand some Spanish and we know when we are being discussed in a negative manner. The. cashier was frustrated with our large order from the hospital and instead of trying to figure out the order she was too busy calling me a not so nice word in Spanish to the cook and staff. The cook looked apologetic and other staff seemed nice..... honestly it's sad to see that such people represent good restaurants. Not spending my money or ordering large catering orders from places that treat you so poorly...Not going there again. read more

I loved this place because of the combination of great food, service & convience. I can no longer say this is true. After a dozen of visits here I am greatly disappointed. I ordered on the phone - they recommend it for faster service and pulled up at their drive thru as I have in the past. However, this time I was turned away and said if I wanted my food I had to park and come in. (no line) I told the employee that I had sleepibg children in the car, May I please pay and pick up the food I ordered on the phone? She points to a hand written sign on the window. Why have a drive thru if it cannot be used by their paying costumers. I hope the food I ordered did not go to waste. read more