Portillo's has become a regular part of our trips to Chicago. We're probably in town once maybe twice a year and Portillo's and Garrett's popcorn are required stops. We've been to various locations but this location is on the way back home so we've been here a couple of times. The burgers are chargrilled, juicy and fresh. I got a double cheeseburger with everything on it with fries and everything was hot and fresh. That burger was huge. I recommend getting a side of hot peppers and adding some to your burger. It just kicks the flavor up a notch. Oh we also got an order of onion rings and those were good too. We didn't get dessert time, but trust me, the milkshakes, cake shakes and cakes are delicious....a sure fire way to big your back, lol. We dined in and our order was ready in about 5-minutes. Portillo's started as a hotdog joint and they still are, but for me, it's all about the burgers. read more

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Ordered three Combo (beef and sausage ) sandwiches with sweet and hot peppers. Look, Portillio's sandwiches are good. But when I ask for both sweet and hot peppers and then also have to pay for the peppers, PLEASE don't skimp on the sweet peppers. One sandwich had no sweet peppers at all, and the other two had so little that I might barely get sweet pepper in ever other bite. I'm not firing Portillo's. I love Portillo's, and I'll keep coming back to Portillo's, but please give me what I paid for. read more

The food amazing service 10 out of 10! Rafael came from the back to show me and tell me about how I can make sandwiches back home and provide me the knowledge, even though he was busy and still working he multitask and made me feel important and cared for, this was an experience I was anticipating and it for exceeded my expectations as me and my spouse got a travel 10 hours for this glorious food! Highly highly recommend and Raphael/the ninja turtle hero from behind the counter was a pleasure to meet!!! Even purchased a $12 stuffed animal to take home to remember every encounter with humans matter and this place shows! Rosa took our order and was a pleasure to speak with!! So caring and kind!! Also helped me with the app!! read more

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I love portillos and every single time I come to my home town I always get portillos. Love the burgers and the hotdogs. So many workers and nice as well. The place looks alt going on like always but it's inviting, Do I recommend here? Absolutely! read more

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I finally got to try Portillo's and obviously opted for the Chicago style hot dog. Incredible. I was a little skeptical about the lack of ketchup but wasn't even thinking about it when I got to try this! The pickle is such a perfect addition. They have easy options for food delivery too. So many creations on their menu. They also have the famous cheese sauce that there is no shortage of. Chicago has Portillo's everywhere. So convenient! read more

Portillo's Northlake - Chicago Dog - Salad Near Me - Northlake, Illinois

Based on Grubhub delivery. I'm not from Chicago but do visit occasionally. While for most the pizza is the must have, for me it's Portillo's. This local chain is known for their Italian beef sandwiches and Chicago dogs. Tonight I ventured away from the reliable sandwich and tried the burger with a Chicago dog. Superb! The burger tastes like a backyard burger. The meat has a char to it and all the toppings one would want. The Chicago dogs did not disappoint. A good frank in a poppyseed bun with sweet relish, a pickle spear, garlic salt, tomato, onion and a small somewhat hot pepper. Well done! I've never had a disappointing experience with this chain. If you've never been then I recommend the Italian beef sandwich dipped with peppers. It keeps me coming back. And the chocolate cake shake is a nice treat as well. read more

Portillo's Northlake - Burger combo with a Chicago dog added. - Salad Near Me - Northlake, Illinois

Stopped in for lunch after arriving from LAX, great place & great location. Had the Italian beef classic read more

Portillo's Northlake - Salad Near Me - Northlake, Illinois

Good customer service but kind of slow. We got our desserts and waited for about 20 minutes for our food. It was hot but just wasn't expecting that long of a wait. We were visiting from Texas, and had to try the chocolate cake and chocolate cake shake. read more

Fast and efficient! Looked nice and clean driving through the drive-thru. The food was as good as we remembered!

Stopped in here with the intent to do some work and eat a quick bite... unfortunately they had no WiFi accessible so I ended up having to work off of my phone. No one seemed to mind that my coworker and I stayed there for about an hour while trying to do some work. I ordered the Maxwell polish dog and a ceasar salad because the lady at the front didn't give me confidence that one dog would be enough lol. Although I didn't finish the whole salad, it was good. I did enjoy the Maxwell dog too, the grilled onions really added a lot of flavor. The place was very decorated for the holidays! I was kind of surprised to see that this building looked so old... honestly it seemed very industrial compared to the 3-5 other Portillo's we passed while driving to get to this one. Despite the old exterior it was buzzing with with customers during the dinner hour and it there wasn't a super long wait for the food. All in all, I'd try Portillo's again! read more

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Another employee who likes to argue with a customer when they shouldn't and defends a company policy that is not only unhealthy, but misleading. I ordered a well done burger at the drive through, no cheese, lettuce tomato mustard and onion. It was made correctly, but I never asked for salt. As I took my first bite, I tasted salt and it totally ruined the burger. I never asked for salt, there is no salt listed on the menu board as an option, but someone at Portillos thought their customers need more salt, and unless they say please don't add salt, they will add it for you! As if the processed stuff they serve isn't salty enough. I remember they did this to me at 95th St a few years ago, but I actually forgot about that trip. It was a while ago. I ordered a GRILLED CHICKEN sandwich - that too was LOADED with salt and I watched the guy use the same aluminum shaker used to SALT POPCORN! I swore I would never go back. Never say never. When I called to tell the manager at Northlake the issue, "Perla" made sure to lecture me as though it's no big deal, that is how they are trained - no apology, no nothing. Not the best PR for Portillo's in my opinion. I wasted $7 because I threw it out. Portillo's Employees are trained to SALT BURGERS AND CHICKEN SANDWICHES and will only eliminate it if you tell them not to do so. I shouldn't have to tell them ANYTHING other than what my order is! Who does that and why!!?? That's like adding cream and sugar to someone's coffee without them ASKING for it! I'm not going back, I'm done. They can give customers salt packets or add it when they ask for it, I don't need Portillo's to add something I never asked for. read more

A long time loyal customer but I'm disappointed with the current beef sandwich they are serving. Looks the same but the flavor of old is missing. No depth of flavor in the juice and the beef. Kind of bland. Johnnie's Beed, hands down still wins. Not conveniently located as Portillo's but certainly worth the traffic congestion. read more

What a great place to grab a hot dog! Every time I'm in the Chicago area, I try making a stop at Portillos. The Chicago Style Hotdog is phenomenal and you're definitely missing out if you haven't tried one. The sport peppers have a great kick and add to the uniqueness of the hotdog. read more

Portillo's Northlake - Jumbo Hot Dog - Salad Near Me - Northlake, Illinois

I'm sure had we eaten inside out experience may have been different. But time only allotted is a quick trip through the drive-thru. There were 2 guys taking orders outside. Which in most cases is great as it keeps the line moving. Unfortunately this was our first time and we had no idea what was on the menu. It would have been nice if they were carrying a portable menu. Either way, they scooched up the cats already of us so we could look at the menu. Because we felt rushed, we just grabbed 2 hot dogs for the kids, onion rings and a Maxwell sausage. Kids enjoyed the hot dogs. The sausage sandwich was very good. I wish they would have asked if we wanted condiments cuz I forgot and they didn't include ketchup or mustard. Overall it was good and a good experience. We look forward to a sit down experience soon read more

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I DoorDash this to my hotel and if you like wet saucy bread, this is for you. I'm not a fan of wet sandwiches or soggy bread so this was not for me. The gravy, the Italian beef, and the Italian sausage were actually quite flavorful and tasty so I would have enjoyed this with rice as my carb of choice. Also order it with the peppers for a nice kick. The fries were also tasty with the right amount of sauce. I did enjoy the sauce it came with. Maybe if given the option, order everything separated so you can assemble it yourself. read more

Portillo's Northlake - a bag of fries and a cup of coffee - Salad Near Me - Northlake, Illinois

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Picked up an order through the drive thru around 3pm for dinner later. To my surprise got 2 large fries instead of 2 cheeseburgers. I should know better with all the mistakes they have made in the past. Make sure you check your bag before you leave! read more

No visit to Chicago is complete without a stop at Portillo's. This is a new location in one of the suburbs, but it has the same menu as the original. I ordered the Polish dog, which was juicy and full of toppings. This is my first time trying the Polish dog, and it didn't disappoint! As you can tell from my photo, it was covered in toppings, and even came with a pickle. My husband ordered the chili cheese dog, which was covered in delicious chili sauce. I know that most people order the beef sandwich, but I wanted to try something new on my stop. The staff was very friendly and gave us free refills on our drinks. They also came around with free samples of pasta.I think this location is just as good as the original. read more

Portillo's Northlake - Retro lights and ambiance - Salad Near Me - Northlake, Illinois

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Another solid visit to Portillo's. A can't miss with what I would almost call comfort food. Chicken noodle soup and a chicken sandwich. This location is themed in the 1920-30's style. It has some really neat decor and seems rather intimate. Based on the location I would assume that it may be very busy during lunch. I visited in the early afternoon and the service was very friendly and prompt. read more

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This place was terrible. The cashier did not know how to work the register or what is on the menu. Additionally, I was there with my active duty military nephew. No discount for him at all. Every other Portillo's we've been to does. This location does not support our troops. Never going back. read more

The food is excellent, I've had several items on the menu, they were quite tastie, the service is good for the devoted staff behind the counter, if you just want to drive through a staff member will take your order while you wait, very efficient way to address long lines. read more

The food quality is on whichis very important, but holy cow was the floor and the tables filthy . Don't even mention the self proclaimed sign in front of restrooms that say "sanitary washrooms" noooo absolutely filthy! Low on soap which is extremely important considering employees are required to wash hands before working? read more

I go to this portillos at least twice a week for lunch because I work in the area and I don't know what it is but every time I order a beef with hot peppers and a fry they barely put any beef inside. and I pay 14 dollars. I don't know what the person making my sandwich is thinking I'm a skinny guy and I'm still hungry after eating it. Im eating more bread and fry and less meat this happens to often not worth the money being charged. read more

Portillos never disappoint you. Been to alot of portillos restaurants. And they always have same taste of their food. I love the italian beef, onion rings, fries hotdog. Staffs in this place are nice and welcoming. Nice ambiance too and as usual the vintage items collections displayed everywhere inside the restaurant. Love this place. read more

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I was there yesterday , went through the drive thru and Jose was taking my order with an attitude. I did not appreciate this i cancelled my order and went some else. Shouldn't have people there working if they are fed up. read more

This place is an institution in Chicago. It's been around for decades. The interior is chock-full of Chicago history, memorabilia and neon signs, even hanging from the ceiling. They're located in Illinois and a few other states. And they specialize in Italian beef and Chicago style hot dogs (other options include burgers, ribs and spaghetti). Unfortunately I'm not a big fan of Italian beefs but I love hot dogs. So of course I ordered the classic Chicago dog ($3.66) and fries ($2.33). Crinkle cut are my fave. It's nothing fancy, just good food. The service is ok, probably what you would expect from a fast food restaurant that's not CFA. But the prices can't be beat. I'll definitely stop back in when I'm in town and craving an authentic Chicago dog. read more

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Yes manager very nice and helped me with travel order. Family very happy in kansas city for beef sandwiches

This place is the worst. They don't know how to take your order correctly even if you repeat it back-and-forth several times. They will go back with you back-and-forth at the window and try and explain things that don't even make sense instead of trying to rectify the issue and get you the correct food. Very frustrating experience plus the wait time for your food is extra long. Elmhurst is way better on every single level. I will never be returning to the Northlake Portillo's. Ever. Most frustrating experience & felt like the staff could care less and want to argue with you instead of making things right. Horrible customer service experience. read more

We want a Portillo's in Austin, now that they've made it to Texas! Love the burgers, dogs and italian beef!

Portillos is one of my faves but I will not go back to this one. Stopped at this location in route to the airport and ordered my usual. 4 hotdogs ketchup only. Food was cold, each was full of ketchup to where it was dripping off. Nasty. The buns were also not steamed like they always are. This location is a big disappointment!! read more

Portillos. I wish we had one in Idaho. Having been to 4or 5 locations in the last 10 years...the food here was great but the service was....meh. Staff was: Friendly...meh Courteous....meh Welcoming....meh All in all it was good food with a very uninspired environment. So should you eat here? Yes Is it worth going out of your way for? No read more

Gotta love Portillo's! The Italian beef sandwiches is one of my all-time favorites. Whenever I'm in the area, I always try to come here. It takes a little longer than normal fast food or sandwich places but it's well worth the wait. We also had the chocolate shake which is awesome. read more

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5/20/2017 - A staple of Chicago! I kept hearing "You have to get the Chicago Hot Dog and the Chicago Beef at Portillo's". We got both with fries and pop!. The Chicago Beef was delicious, hot and moist. I ordered it with mozzarella cheese ($0.50 extra). This is a big sandwich on baked French bread and I was able to finish half. The rest I took to go. The Chicago Hot Dog was my favorite with the crunchy skin. This came with everything includes: mustard, relish, celery salt, freshly chopped onions, sliced red ripe tomatoes, kosher pickle and sport peppers piled onto a perfectly steamed poppy seed bun. I loved the bun! Loved the decor of the place! read more

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BLUF: Some BOMB hotdogs! If you haven't tried a Chicago dog yet, stop by here! Just make sure you don't ask for ketchup on your hotdog Starving and had to find something late night. It's been a few years since I've had a Chicago hot dog so I decided to stop by. I was very well pleased! I ordered the bacon burger with the Portillo beef hotdog. If I could do it again, I would've just ordered 2 hotdogs. The bacon burger wasn't all that special, honestly. This place also serves beer, which is super cool. Seems like a cool kickback spot with some friends! Burgers, beers, and alcohol... what can get more American than that! read more

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Clean inside and quick service. Stopped in for early lunch with friends who were passing through the area. Only issue with our order was I asked for a slice of chocolate cake, but got a chocolate cake shake instead. Not really a big deal as it's delicious in either form. read more

This Portillo's review is long overdue. Who doesn't love Portillo's? Everything on their menu is literally all delicious. Well maybe not their salads. Who gets salads at Portillo's? And they also have fantastic order number rhymes. My go to order is their beef, dipped with hot peppers and a side of cheese fries. When I'm really hungry I'll order a hot dog or a chili cheese dog as well. Their beef has always been consistent in flavor, even though I felt like they've decreased in size over the years. It's perfectly soaked in their very flavorful gravy and also have some tasty hot peppers. Any If you're really hungry you can order their big beef. A significantly larger version of their Italian beef sandwich. They're hot dog is served with fresh tomatoes, peppers, onions, pickles and neon relish. Rarely do I get burgers, but when I do have them, they're also really good. Their chili cheese dogs are also amazing. Served on a poppy seed bun, with a very good tasting chili and some cheese. They come with onion, but I order them without. There are times when I also crave they're maxwell Street Polish, but it's a hit or miss on those. Not because of they're taste, but because of their availability. Either they've ran out or there's a 10 minute wait to have one made. I've also tried their beef and cheddar croissant and enjoyed it as well. And during lent, they off a very good tasting pepper and egg sandwich. You can either get it with their French bread or even in a croissant. Yes I know..I've tried it all! You can't forget about their chocolate cake shake. It's truly phenomenal. It has their famous chocolate cake mixed with their chocolate shake, all very chocolaty and very sweet tasting. And you get a free slice of chocolate cake on your birthday through their email system. I love Portillo's. read more

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Had the double cheeseburger and it was amazing, so juicy and delicious also had cheese fries which sp good as well read more

Portillo's Northlake - Double cheeseburger - Salad Near Me - Northlake, Illinois

Best sandwich EVER!! I travel frequently for work and am always looking for the best local food and I think this is it. Would rival a true Philly Cheesesteak!! read more

"franks & beans, franks & beans!" -Warren (There's Something About Mary) Portillo's has plenty of franks, and even a few beans, in the form of their chili cheese dog. It's a Chicago specialty, just as In-N-Out Burger is a California/West coast gig, and Skyline a Cincinnati-deal. Usually partnered with a Barnelli's Pasta + Sandwiches, any Portillo's in the greater metro area will ALWAYS have a stack of cars in the drive-thru, doesn't matter what time of day. It can be 10:30-11am, people are lining up for an Italian beef or double Chi-style red hot. Crazy people are crazy. The crinkle-cut fries are excellent, nice and salty. The 'dogs are priced reasonably, and like many have already commented, the chocolate cake is to-die-for. Most locations have a beer and wine station (although I didn't notice if this one did). I was leaning towards a solid 4-star, but as I sat and devoured my red hot with extra sport peppers, I heard something that gives Portillo's that extra boost. When your order is called, instead of simply saying "number one-twenty-five" or shouting your name, as many Mcdonalds do nowadays, the designated announcer has a catchy rhyme that goes with your order number. Per example: "order #127, welcome to hot dog heaven", "order #129, your lunch looks devine", or my personal favorite "order #126, come gitcho' Portillo's fix!" Every time a customer picked up their food, they were smiling, a few even laughing. I couldn't help but smile and laugh too; something so small having an equally-pleasant impact on dozens of people during their lunch hour. Hell, it made my day. Now THAT'S certainly worthy of an extra star. read more

This is a rating for the beef sandwich. I've had many beef sandwiches from Portillo's over the years, but man has it gone downhill. I had a beef sandwich with hot giardiniera and an order of fries. Service: As always, there were a lot of cars in line. They had two separate lines going with order takers working both lines. Once ordered, the wait was 8 min for the beef, fries and several other items. Flavor: None. There was literally no flavor included with the beef. I was eating something, but if I was blindfolded, I'd have a hard time knowing it was italian beef. The giardiniera was uninspired and had minimal spiciness. The fries were decent as always, but even those seemed less good. As stated above, the quality and flavor has definitely gone down over the years, but I'd rate this as the worst I've had there. If you're doing chains, stick with Buona Beef. If you're looking for a smaller place, go to Johnnies. I will not get a beef from Portillo's in the future. Side note: their burgers are still good, but Buona beats them in burgers as well...in my opinion. read more

I'm on a restricted diet, so I can't eat much here, but 5 stars for the team who was working super hard to provide pre-order window pick-up & drive-up order/car delivery last night! My kids are clearly sick of my home-cooking, and we were passing this Portillo's, so we pulled into the drive-thru on a whim. They are offering a "limited menu" during the COVID crisis, but my kids were thrilled with their hamburgers, beef, fries, and onion rings!! I'm not certain what is missing from their menu, as my kids got what they ordered, and were very happy & grateful. Thank you to the team members who are working during this crazy time!!! Everyone was very sweet and helpful! read more