It was a great experience when we first went in, friendly helpful staff to assist in getting us…read moreswitched over from ATT. We were told that I'd be able to take advantage of a promotion even though I wouldn't be able to switch over for two months (my ATT phone was new and couldn't be paid off until three months had passed). We were assured that we could take advantage of the rebate as my number would be ported over at a later date. After an hour on the phone with the rebate center they told me to call the store where we switched. The assistant manager Kristi assured me that no mistake had been made on their end and wished me, "good luck finding a new carrier". I guess people just don't care about good customer service anymore. If you find a place with good customer service, whatever business it is, stay with them and tell everyone you know!

Note: this is a review of the store itself, not the phone/internet service…read more I do not understand why t-mobile even has stores that you can walk into. Everything I've ever tried to do, they've told me I had to do online. I went in with paperwork to try to change my name on my account.... Nope, call customer service. Then they told me I could bring the paperwork BACK if customer service needed me to. The next time we tried to upgrade my daughters phone with one she bought elsewhere. (T-Mobile out of state) couldn't find that after we waited forever. While we waited we saw several elderly customers trying to pay their bill only to be told to do it online. They couldn't figure out how. The next day we cans in yo purchase a phone from the store but they didn't have any. Guess where we needed to go? Online. What is the point?

I stop using Cincinnati Bell (AlterFiber) for my home and business years ago, because of horrible…read moreservices (customer and tech support). However, since they were the first in Lebanon to offer fiber services, I decided to give them a chance to redeem themselves from years past. Again, I been disappointed. First, they installed my Fioptics services on June 7, 2022; that was over 300 feet of fiber cable across my front yard (above ground), and said they will bury it in the ground in 7-10 days (which ridiculous in it self, shouldn't take that long). So I said, ok; however, after 14 days the fiber cable is still laying above ground. So, I call Cincinnati Bell customer services and tech support, then after over more 30 minutes trying to talk with responsible person, I was told that Cincinnati Bell did not have any control of when the line would be buried (that was done by a subcontractor). I called Cincinnati on a weekly basis after, keep running into the same dead-end. As of July 26, 2022, the cable 300 plus feet fiber cable is still laying on top of the ground and my lawn mowing person has been navigating around the cable and the utility flags every week since June 7, 2022. Image what my front yard look like. Secondly, Cincinnati Bell has submitted 3 bills (over $450) for services that haven't completed, demanding that I pay, and then they turn the services off on June 26. So, I call them to remove all there fiber cable and equipment from my property; they told me they couldn't tell me when they could remove the cable and equipment. So don't be fool by Cincinnati Bell, they change their name and add a new product; however, Cincinnati Bell is the same horrible company that it has always been. For those of you whom may think I'm trying to not pay the bills, it's not that; but I refuse to pay form incomplete services.

I had a used 2015 27'' iMac I needed to offload. Despite the fact that it was still fully…read morefunctional and in pristine condition (some minor scuffs on the Apple logo, but no other visible flaws), I realized my resell options were limited due to its age. After shopping around online, I found that the quote offered by SYM was considerably higher than what I was getting from other websites. It was almost double what the local in-person retailer in my neighborhood was offering. It seemed almost too good to be true but I decided to take a leap of faith. Then came another challenge - I didn't have the original box the device came in. And with such a large bulky object, I knew that packaging it properly for shipping wasn't going to be easy. Luckily, I saw it mentioned on SYM's website that they provide shipping materials in some cases. I emailed them and within a few days they had shipped an old Apple iMac box with the styrofoam padding directly to my home, along with a UPS shipping label to mail the device to them. The only thing missing was the plastic handle insert, not having that made it rather difficult to carry the heavy package down the two blocks I needed to get to the UPS store. After dropping it off, I received email notifications with up-to-date tracking information. Before I knew it, the quoted amount was deposited directly into my Paypal account along with a $15 bonus from using a promo code. This entire process took place within the span of about 1-2 weeks. I didn't have to follow closely what was going on because it all happened in such a timely and seamless manner. I will certainly consider SYM the next time I have a device to sell.

Highly recommend! I was offered a great rate on my MacBook 2017. Much higher than the competitors…read moreof SYM. The process was quick and easy. I was updated through each step via email. I received the money right to PayPal without any issues.

Such a great experience here. Small store but LARGE on service and support!…read more We came in to get our youngest her first phone since she's headed to high school next year. Yes, we've had a family rule on when the kids get their first phones and the two other kiddos get to vote. Anyway, we stopped into the Xenia store. A great visit with superb support and the selection was just perfect for our needs. Will definitely be back, it was such a great experience. Stop in if you need anything in communications or entertainment. You'll be glad you did.

I was wanting to upgrade my sons phone, that he broke. The sales person, did not know what she was…read moredoing, told us all we had to do was pay off the phone and we could upgrade. The system then told her that we could not upgrade. So we asked for our money back, and she said nope can't do that. So we called customer service, we spent about 3 hours on the phone with them. They told us that we were out of luck try again the next day. So I went back to the store the next day and again they told us can't upgrade. Know one knows what is going on at AT&T. I think we are going back to Sprint.